Telesales Executive

Executive Assistant

We have an exciting opportunity for someone who is passionate about people management and is good at multi-tasking. Do you enjoy organizing, setting up events or meetings and aiding those who need help? Executive Assistants do a lot of different things, work with a lot of different people, and end up advancing to a lot of different careers. This position comes along with variability, excitement, and independence.

Location: Alwarpet, Chennai

Job Description:

As an Executive Assistant to the General partner at Boldcap Venture Partners LLP, you will work closely with the partner, schedule meetings for the partner, ensure smooth running of the office, manage HR related activities and manage internal and external communication with employees, vendors and other teams.

Responsibilities:

• Acting as the point of contact between the executives, teams and internal or external colleagues.
• Organizing meetings and closing the loop end to end.
• Handling correspondence directed to general partner.
• Making travel arrangements and detailed travel itineraries of the general partner.
• Taking dictation and minutes and writing them up subsequently.
• Responding to emails and document requests on behalf of executives.
• Producing reports and presentations.
• Co-ordinate with vendors and ensure payments are being processed in time.
• Maintaining the current filing and database system and looking for ways to improve current systems.
• Maintain all expenses sheet with supporting documents like bills, invoices etc.
• Maintain salary file of all employees with reimbursement details if any, check the same and provide to the accounts/payroll team for payroll processing of all Boldcap employees on 30th//31st of every month.
• Co-ordinate with accounts & compliance team for bookkeeping and filing activities.
• General administration and HR-related activities.
• Ensuring employees are adhering to all the policies (travel policy, leave policy etc.) of the company.
• Maintain all leave requests of the employees and keep track of balance leaves in their credit as per the leave policy.

Minimum Qualifications:

• Bcom/Mcom/BBA.
• Must have at least 1 year experience as an EA and possess 5 or more years of experience in total.
• Event management skills & team handling skills will be an added plus.

Other Skills:

• Well-organized, detail-oriented, ability to multi-task with great follow-up skills.
• Excellent time management skills.
• Well-developed organizational skills.
• Attention to detail.
• Great verbal and written communication skills.
• Professional discretion.
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
• Diversified people management skills.
• Proficient in MS Office suite, Google suite etc.

Job Title: Software Developer (7-10 Years Experience)

Job Summary: We are seeking an experienced Software Developer with 7-10 years of hands-on development expertise in designing, building, and maintaining enterprise level applications and scalable APIs. Key

Responsibilities:

• Design, develop, and maintain microservices based applications using the Spring framework.

• Build secure, scalable REST and SOAP web services.

• Implement API security protocols including OAuth, JWT, SSL/TLS, X.509 certificates, and SAML, mTLS.

• Develop and deploy applications by leveraging AWS services such as EC2, Lambda, API Gateway, SQS, S3, SNS.

• Work with Azure cloud services and OpenShift for deployment and orchestration.

• Integrate JMS/messaging systems and work with middleware technologies such as MQ.

• Utilize SQL and NoSQL databases, including MySQL, PostgreSQL, and DynamoDB.

• Work with Netflix Conductor or Zuul for orchestration and routing.

• Collaborate with cross functional teams to deliver robust solutions in an Agile setup.

Required Skills:

• Strong JAVA OOPS fundamentals.

• Strong proficiency in Spring Framework (Spring Boot, Spring Cloud, Spring Security).

• Solid experience in microservices architecture.

• Handson experience with AWS cloud and OpenShift ecosystem.

• Familiarity with Azure services.

• Strong understanding of API security mechanisms.

• Expertise in building RESTful APIs.

• Experience working with SQL/NoSQL databases.

• Should have worked on integration with AppDynamics or similar APM tools

• Strong analytical and problem-solving skills.

Good to have skills:

• SOAP web services and graphQL

• Experience with JMS, messaging middleware, and MQ.

Qualifications:

• Bachelor’s or Master's degree in computer science or related field.

• 7-10 years of experience in backend development or full Stack development roles. 

1. STRATEGIC GUIDANCE

• Help us understand real customer pain points

• Guide our product roadmap for BFSI sector

• Review and refine our go-to-market strategy

2. NETWORK ACCESS (When appropriate)

• Introduce us to key decision-makers

• Open doors to potential enterprise clients

• Connect us with relevant partners

3. INDUSTRY VALIDATION

• Endorse our solution within your network

• Provide testimonials/case study support

• Help us navigate regulatory requirements

4. MENTORSHIP

• Coach our founding team on industry nuances

• Share lessons from your career journey

• Help us avoid common startup pitfalls

Job Responsibilities

• Design machine learning systems
• Research and implement appropriate ML algorithms and tools
• Develop machine learning applications according to requirements
• Select appropriate datasets and data representation methods
• Run machine learning tests and experiments
• Perform statistical analysis and fine-tuning using test results
• Train and retrain systems when necessary

Requirements for the Job

1. Bachelor’s/Master's/PhD in Computer Science, Mathematics, Statistics or equivalent field andmust have a minimum of 2 years of overall experience in tier one colleges 

1. Minimum 1 year of experience working as a Data Scientist in deploying ML at scale in production
2. Experience in machine learning techniques (e.g. NLP, Computer Vision, BERT, LSTM etc..) andframeworks (e.g. TensorFlow, PyTorch, Scikit-learn, etc.)

1. Working knowledge in deployment of Python systems (using Flask, Tensorflow Serving)
2. Previous experience in following areas will be preferred: Natural Language Processing(NLP) - Using LSTM and BERT; chatbots or dialogue systems, machine translation, comprehension of text, text summarization.
3. Computer Vision - Deep Neural Networks/CNNs for object detection and image classification, transfer learning pipeline and object detection/instance segmentation (Mask R-CNN, Yolo, SSD).

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Role Description

This is a full-time hybrid role for a Python Developer. The Python Developer will be responsible for back-end web development, software development, object-oriented programming, programming, and databases. The role is located in Navi Mumbai but offers flexibility for some remote work.

Qualifications

• Back-end web development and software development skills
• Proficiency in object-oriented programming and programming languages, specifically Python
• Experience with databases, such as MySQL and PostgreSQL
• Experience with source code management tools, such as Git
• Strong problem solving and analytical skills
• Bachelor's degree in Computer Science, Computer Engineering, or related field
• Experience with algorithm design and analysis is a plus
• Experience with financial markets and trading is a plus

Required Skills:

• Candidate must have 3-4 years’ experience .
• Proficiency in Python programming language
• Strong knowledge of Django and Flask frameworks
• Experience in developing and maintaining backend applications
• Understanding of RESTful APIs and database management
• Familiarity with version control systems, such as Git
• Good problem-solving and communication skills
• Proficiency in Python programming language
• Strong knowledge of Django and Flask frameworks
• Experience in developing and maintaining backend applications
• Understanding of RESTful APIs and database management
• Familiarity with version control systems, such as Git
• Good problem-solving and communication skills

Desired Candidate Profile

• Graduation+ MBA from tier 1 colleges
• Relevant work experience of 5-10 years in overall business strategy, stakeholder management and also project management
• Prior work experience either as Chief of Staff or must have worked in a tier-1 consulting company
• Outstanding communication, presentation, analytical, interpersonal and professional networking skills
• Ability to multi-task and also high ownership

• Having good knowledge of iOS SDK & interface builders
• Proficient in Objective C, iOS, X-Code etc.
• Continuously updating the expertise on latest releases of iOS products
• Should have developed at least 5 applications as per Apple standards
• Experience with Database in Mobile Apps like SQlite & Core Data.
• Experience in integrating Webservices like SOAP, REST and POST with Mobile App.
• Experience with Google Map & GPS Integration
• Hands on experience of Xcode, Objective C, JSON & Sqlite on iOS platfor
• Develop Native& Hybrid mobile applications
• Implementing Mobile Payments, Mobile Shopping & Security