Telesales Executive

ABOUT US:

Formed with the vision of helping brands in digital customer experiences, we believe that machine learning and AI are going to fundamentally transform omni-channel digital engagement. We are visionaries, data scientists, coders and business people. And we are also customers who feel the pain of brands with disjointed customer experiences, with myriad product ecosystems to effectively deal with the end clients.

We are the leading true omni-channel Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command centre, and real-time dashboards we are empowering our clients #beyondsocial. We are headquartered in US, we have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.

Role –Technical Account Executive

Experience-3-5 Years

Shift- Day

Location: Bangalore

Immediate Joiners preferred.

About The Job

Simplify360’s is seeking an experienced and highly skilled support engineer or systems administrator with an overall 3-4 years of experience, to join us as Senior Technical Account Manager for our enterprise customer In this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete portfolio of product. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, Product Management, Support, Sales & Services teams to debug, test, and resolve issues.

Responsibilities:

• Primarily supporting assigned customers related to platform training, helping with the reports, taking calls

• Coordinaion with dev, sales, support

• Quarterly reviews or monthly reviews

• Deliver key portfolio updates and assist customers with upgrades.

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests.

• Manage customer cases and maintain clear and concise case documentation.

• Create customer engagement plans & keep documentation on customer environments updated.

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings.

• Provide ad-hoc Technical Support to key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.

• Liaise with clients alongside the Account Manager, representing products from both a technical and software integration perspective.

• Manage technical communications with client’s technical team, project team, customer services team and senior executives.

• Proactively resolve business & technical problems.

• Work collaboratively with the designated account team to ensure excellent customer service is offered consistently.

• Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings.

• Work with global front-line support teams for technical escalation and issue management.

• Meet with existing customers for regular and ad-hoc service-related reviews.

• Maintain expert knowledge of product.

• Enter case information into the CRM to ensure appropriate resolution management.

Requirements:

• A bachelor's degree in computer science or engineering.

• Experience in technical support and sales.

• Good technical and product knowledge.

• Good critical thinking and problem-solving skills.

• Working knowledge of sales software.

• Proven & strong system administration and troubleshooting experience with Linux platforms.

• Experience in a DevOps tools.

• Excellent reading and writing skills in English.

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support.

Android Developer Description

We’re looking for Android Mobile Application Developer who has solid knowledge of Android application’s life cycle, specially in modern mobile application. We need someone to build the native applications for Android using Java & Kotlin on Android Studio. You’ll need to create applications from scratch or configure the existing applications.

RESPONSIBILITIES:

Design and implement applications from initial concept, app architecture, and user interface to finished deliverable.
Implement new features, enhancements, and content of existing applications.
Good knowledge of Android SDK, different versions of Android, and how to deal with different screen.
Create and update re-usable code libraries to streamline app development cycle.
Contribute to all phases of the product development: design, develop, test, maintain and improvise.
BASIC SKILLS:

Good communication and interpersonal skills.
Strong knowledge of current Android development languages (Java & Kotlin).
Ability to manage multiple projects at a time.
Flexibility and eagerness to identify, learn, and use new and changing technologies.
Self confident and enthusiastic.
Job Types: Full-time, Regular / Permanent, Contractual / Temporary, Internship

Salary: ₹11,000.00 - ₹18,000.00 per month

Schedule: Day shift


Industry: Software Development


COVID-19 Precaution(s):

Temperature screenings
Social distancing guidelines in place
Sanitising, disinfecting, or cleaning procedures in place

Role and responsibilities

• Expertise in AWS (Most typical Services),Docker & Kubernetes.
• Strong Scripting knowledge, Strong Devops Automation, Good at Linux
• Hands on with CI/CD (CircleCI preferred but any CI/CD tool will do). Strong Understanding of GitHub
• Strong understanding of AWS networking and. Strong with Security & Certificates.

Nice-to-have skills

• Involved in Product Engineering

• Build fluid, scalable, responsive, and consumer-centric web platforms that target users across a wide array of devices
• Collaborate closely with designers & backend developers and contribute to the full product development life-cycle from design and development to roll out
  Take ownership of work and deliver quality results consistently
• Own the delivery of multiple features in a fast-paced work environment
• Build optimized and modular components to provide performance-oriented solutions
• Work in a dynamic and collaborative culture ensuring good teamwork and communication with remote team members when needed

• 4+ Years of experience in frontend web development (1+ in ReactJS)
• Strong past experience of building, scaling and maintaining feature-rich customer-facing single-page applications
• Ability to translate designs into UI elements with accuracy and an eye for fluidity and responsiveness; strong grasp of any of CSS / sass / less
• Proven ability to implement key concepts of state management, security, and caching practices in enterprise-level web applications used at scale
• Proficient understanding of compatibility issues across different browsers and web and mobile devices and available ways to work around them
• Familiarity with the react ecosystem and popular libraries in that ecosystem
• Strong grasp over core web development concepts like HTML5, JavaScript, CSS3, general Web 2.0 techniques, and working without modern component libraries
• Experience with designing secure web applications with a strong understanding of common security vulnerabilities and best practices
• Understanding of data structures, algorithms and object-oriented programming
• Strong grasp over concepts of performance, optimization, lighthouse, etc
• Strong handle over Git, following best practices to facilitate collaboration

• Hands-on experience with supporting payments and integrating payment gateways
• Experience with progressive web apps, service workers
• Strong grasp over frontend unit and end-to-end testing frameworks

• Own and implement features used by large customers like Truecaller, Mozilla, Zomato, Netflix, etc.
• Performance, Security and Usability goals are in DNA.
• Full ownership and accountability of Microservices which includes day-to-day operations and maintenance.
• Business and technical Metric definitions and reviews.
• Drive CI & CD Evaluate technologies and development stacks for API-based platform which scales to 100,000 transactions per second.
• Perform push-button deployments of any version of the software to any environment on demand.
• Design and build web apps that are scalable and puts user experience front and center.
• Develop modular UI components for company-wide reuse.
• Evolve a common design language for UI across apps.
• Establish and advocate front-end coding guidelines.
• Meld UX and great-looking UI while keeping excellent code quality.
• Own end-to-end life cycle of the product from requirement analysis, design, development, test, release, and maintenance.
• Develop reusable tools/libraries
• Identify opportunities for automation and collaboration points.
• Continuously improve cycle time, throughput, and code quality.
• Continuously improve value-adding-activities/non-value-adding activities ratio.

• 4 - 6 years of experience in large-scale distributed systems.
• Proficient in Python/Golang/Java/ http://node.js/">Node.js 
• Understanding of CSS, Advanced Javascript, http://vue.js/">Vue.js, http://react.js/">React.js, and other web technologies.
• Understanding of Rest based API Architecture
• Writing high-performance, reliable and maintainable code.  
• Excellent microservices pattern understanding.  
• Ability to define cross-core contracts and bring them to closure through collaboration.
• Good knowledge of database structures, theories, principles, and practices.  
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda].
• Analytical and problem-solving skills  
• Good aptitude in multi-threading and concurrency concepts.  
• Working knowledge of Git and proficiency with at least one build server: Jenkins/Travis/Bamboo.
• Good to have a telecom background

Responsibilities:

• Develop, improve, and maintain the Rumbl iOS app.
• Ensure the performance, quality, and responsiveness of the app.
• Work closely with designers, backend developers, and QA.
• Define, design, specify, develop, test and ship new features in a timely manner.
• Proactively identify design.
• Implementation errors, performance issues, and bugs.
• Work with the team and fix them e2e.
• Follow process workflows to ensure a smooth operation on a daily basis.
• Work as part of a cohesive and friendly team.
• Build and Release management.
• Exceptional work ethic and enthusiasm to work in a fast-paced development environment.
• Team players with a can-do attitude.
• Efficient Storage Management (Realm.io), State Maintenance, and Memory Management

Requirements:

• Excellent knowledge of iOS dev architecture and platforms.
• Expertise in UI/UX/Motion design transfer to code.
• Proficiency and experience in Swift and Objective C.
• Expertise working with cameras, sensors, low-level 2D and 3D graphics development.
• Experience with Core Data and Core Animation.
• Deep Knowledge of REST APIs, API call processing, and Client back end management.
• Familiarity with Facebook, Snapchat, Twitter, analytics, and other external SDK integration.
• Familiarity with Push notifications, Firebase, and GCM.
• Familiarity with Sketch+Zeplin.
• Experience with benchmarking and optimization.
• Proficient in using Git.
• Working knowledge of Jira integration.
• Proficient in TDD.
• Experience leading a feature to completion and release.
• API processing/Performance optimization.