Telesales Executive

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• Strong Manager – Customer Success, Account management Profile
• Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
• Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
• Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
• Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
• Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
• Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
• Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
• Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
• Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Responsibilities

· Work on PHP Laravel and CodeIgniter

· Experience for API development for mobile apps

· Train to junior PHP team member

· Complete allotted Project task on proper time

· Contribute to project tracking and planning

· Do Oral or written client communication for the project

· Client communication and technical support.

Requirements

· Excellent Communication skills

· Knowledge of HTML, CSS, Javascript, Bootstrap, and PHP

· Expertise in MVC architecture and MySQL

· Design/Development experience in Laravel

· Experience developing API using REST is huge plus point

· Strong proficiency in JavaScript, JQuery & third-party integration

· Clean coding style with the clear separating of UI and functionality.

· Problem Solving & Leadership skill

Experience: 0 to 2 years

Salary range: 15k to 45k

Location: Vesu, Surat

Can contact us directly on nine three one six one two zero one three two

Strong Technical Account Manager (Publisher Side) Profile

Mandatory (Experience 1) – Must have minimum 8+ years of total experience, including 5+ years as a Technical Account Manager / Publisher Operations professional in AdTech, Programmatic Advertising, or Digital Media

Mandatory (Experience 2) – Must have hands-on experience managing top publisher accounts or supply-side relationships; specifically publisher-side technical account handling

Mandatory (Experience 3) – Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders

Mandatory (Experience 4) – Proven experience in technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers

Mandatory (Experience 5) – Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders

Mandatory (Experience 6) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption

Mandatory (Company) – Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops

Job Description :-

We are looking for a Business Growth Manager for a fintech start up by a renowned group.
- Contacting potential partners to establish rapport, arrange meetings and secure new partners. Initiate, structure, and negotiate high-impact strategic brand partnerships directly with Top E-commerce, OEM and Offline partners for various retail/financial products
- Planning and over-seeing new marketing initiatives with partners.
- Researching organizations and individuals to find new opportunities for business
- Finding and developing new market opportunity and improving sales.
- Managing a team of Growth RM's
- Attending conferences, meetings, and industry events.
- Develop quotations and proposals for various clients.
- Develop goals for the development team and business growth and ensuring they are met.
- Train personnel and helping team members develop their skills.

Requirements :-
- Graduate / Post Graduate degree in business, marketing, or related field.
- The ideal candidate will have prior experience in Business Development dealing with Fintech companies, Wealth Management Start-ups, Payment Aggregators and Payment Wallets, acquiring new partners, servicing and managing the account and arranging for meetings and negotiations on behalf of the company.
- Must be an organized multitasker, be able to handle diverse projects at once and meet tight deadlines.
- Start-up experience will be preferable.
- Strong communication skills and IT fluency.

• Design and implementation of the overall web architecture
• Pixel-perfect implementation and integration of our approved user interface
• Design and construction of REST API
• Build efficient, testable, and reusable PHP modules
• Design and deployment of database
• Integration of data storage solutions including various databases, blob stores, key-value pairs, etc.
• Solve complex performance problems and architectural challenges
• Ensuring the entire stack is designed and built for speed and scalability
• Design and implementation of continuous integration and deployment
• Handle overall website deployment and build process
• Work closely with different stakeholders to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.

• 3-5 years of experience in web development and coding within a cross-disciplinary environment
• Good at writing HTML, CSS,Bootstrap and JavaScript. Being up on the latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
• Good experience in JQuery, JavaScript
• Must have exp. on PHP, MYSQL, MVC, Linux, logging, Unit testing, Subversion, Restful/soap
• Experience with Source Control tools (Subversion
• Expert in back-end programming language PHP with Laravel framework and IDE
• Good experience in JQuery, JavaScript.
• ReactJS, AngularJS or VueJS would be preferred
• Experience with Source Control tools (Subversion)
• Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/ syntaxes/ libraries
• Database design and management with No-SQL, Mysql, including being up on the latest practices and associated version
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Familiarity with a relevant and globally supported framework both front-end and back-end
• Thorough understanding of user experience and possibly even product strategy
• Experience implementing testing platforms and unit tests
• Proficiency with version control system preferred Git
• Appreciation for clean and well-documented code
• Experienced in full web development life cycle from requirements gathering to Server management and deployment for the relevant environment
• WordPress Experience is a plus.
• Understanding of SEO principles.