Telesales Executive

About Company:

Gevme is a Singapore based fast growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

Please check out our platform Gevme

We are on the lookout for a Customer Support Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events. 

Location: Remote/Work from Home

What winning in this role looks like:

• Strengthen client relationship by being the go-to-person for client challenges relating to the platform
• Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status 
• Train and guide customers with the on-boarding process on Gevme
• Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points
• Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
• Remain positive in challenging scenarios and inspire internal partners to do great work
• Assist Professional Services Team with ongoing customer deliverables if assigned 
• Act as Coordinator for long-term DIY users for specific ad-hoc requirements 
• Maintain the Support Portal with articles that will help with the client on-boarding process
• Post periodic best practices articles to help provide useful tips to our clients and users

You should:

• Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs
• Excellent communication skills, detail-oriented, and strong understanding of client requests
• Possess a can-do attitude who loves to interact with clients both face-to-face as well as online
• Have a general understanding of the online space, including Software-as-a-Service (SaaS)
• Love to read up on anything online, be it social media, technological trends or the latest marketing techniques.

Requirements:

• Diploma/ Degree in IT or equivalent in computer sciences 
• Strong communication skills, who excel in managing clients face-to-face or online
• Past experience in front-facing function such as Account Management, or Customer Support roles 
• Minimum 1-2 years of experience in Customer Support-related roles
• Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
• Excellent interpersonal skills with positive outlook
• Experience with any other event management and support tools a huge plus point
• HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

Job Description:

· Proficient In Python.

· Good knowledge of Stress/Load Testing and Performance Testing.

· Knowledge in Linux.

Job Description - Senior AI Engineer

We are seeking an experienced Senior AI Engineer to join our dynamic team, driving

innovation in AI-driven solutions with a global impact. This role is specifically tailored for

a highly motivated professional with a strong technical background in Python and Java,

hands-on expertise in developing Retrieval-Augmented Generation (RAG)-based

chatbots, Machine Learning, Deep Learning, and solid cloud deployment experience,

preferably on AWS. As our Senior AI Engineer, you will spearhead the end-to-end

development lifecycle, including solution architecture, design, implementation,

deployment, and scaling of cutting-edge AI applications. Your leadership will ensure the

delivery of high-performance, reliable, and impactful solutions.

What You Will Do:

• Lead the design and development of AI-driven applications, particularly focusing on

RAG based chatbot solutions.

• Architect robust solutions leveraging Python and Java to ensure scalability, reliability,

and maintainability.

• Deploy, manage, and scale AI applications using AWS cloud infrastructure, optimizing

performance and resource utilization.

• Collaborate closely with cross-functional teams to understand requirements, define

project scopes, and deliver solutions effectively.

• Mentor team members, providing guidance on best practices in software

development, AI methodologies, and cloud deployments.

• Ensure solutions meet quality standards, including thorough testing, debugging,

performance tuning, and documentation.

• Continuously research emerging AI technologies and methodologies to incorporate

best practices and innovation into our products

Requirements

Required Skills & Qualifications

• Bachelor's or master's degree in computer science, Engineering, Data Science,

Mathematics, Statistics or related fields.

• At least 3 years of professional experience in AI/Machine Learning engineering.

• Strong programming skills in Python and Java.

• Demonstrated hands-on experience building Retrieval-Augmented Generation (RAG)-

based chatbots or similar generative AI applications.

• Proficiency in cloud platforms, particularly AWS, including experience with EC2,

Lambda, SageMaker, DynamoDB, CloudWatch, and API Gateway.

• Solid understanding of AI methodologies, including natural language processing (NLP),

vector databases, embedding models, and large language model integrations.

• Experience with leading projects or teams, managing technical deliverables, and

ensuring high-quality outcomes.

Preferred Qualifications:

• AWS certifications (e.g., AWS Solutions Architect, AWS Machine Learning Specialty).

• Familiarity with popular AI/ML frameworks and libraries such as Hugging Face

Transformers, TensorFlow, PyTorch, LangChain, or similar.

• Experience in Agile development methodologies.

• Excellent communication skills, capable of conveying complex technical concepts

clearly and effectively.

• Strong analytical and problem-solving capabilities, with the ability to navigate

ambiguous technical challenge

Key Responsibilities:

●    Design, develop, and maintain high-performance, scalable, and secure backend systems using Java.

●    Build and maintain RESTful APIs and microservices to support application functionality.

●    Collaborate closely with frontend developers to ensure smooth integration with React/Angular-based frontend systems.

●    Work with both relational databases (SQL) and NoSQL databases to design data schemas, optimize queries, and maintain data integrity.

●    Leverage cloud platforms (AWS, Azure, Google Cloud) to deploy, monitor, and scale applications.

●    Implement and maintain containerization using Docker and Kubernetes (K8S).

●    Write unit tests for both backend and frontend code to ensure code quality and reliability.

●    Participate in code reviews to maintain code quality standards and mentor junior developers.

●    Contribute to a culture of continuous improvement, proposing and driving best practices in backend development, testing, and deployment.

Required Skills And Experience

●    Bachelors or Masters in computer science or related fields.

●    5+ years of experience in backend development, with strong expertise in Java (must-have).

●    Solid experience with frontend frameworks such as React or Angular.

●    Hands-on experience with RESTful APIs, Docker, and NoSQL databases (such as MongoDB, Cassandra, etc.).

●    Strong experience with SQL databases (such as MySQL, PostgreSQL, etc.), including database design, optimization, and query writing.

●    Familiarity with cloud platforms (AWS, Azure, Google Cloud) and Kubernetes (K8S).

●    Experience in writing unit tests and understanding of test-driven development (TDD) principles.

●    Strong understanding of Agile/Scrum methodologies.

Nice to Have:

●    Exposure to Automation Testing Frameworks (e.g., Selenium, Cypress).

●    Experience working in a SaaS (Software as a Service) environment.

●    Knowledge of Agile/Scrum methodologies.

The Position

The Manager – Sales & Business Development role is responsible for driving sales and revenue from existing and new customer accounts within the Banking and Government segments in North India. Your role will sell products, services and solutions through prospecting, networking and executing marketing initiatives and account plans to increase Lipi Data Systems Ltd. footprint within the assigned accounts and/or geography resulting in revenue growth and quota attainment.

Job Responsibilities

• Strategically target business opportunities that leverage high value use cases, in Banking vertical and Government institutions.
• Develop and execute sales strategies and tactics to sell Lipi products, solutions, and services to exceed your sales quotas
• Communicate value propositions to clients that speak intimately to their needs and requirements
• Work to collaborate with the customer on net new opportunities and work through negotiated and RFP sales processes.
• Must understand customer requirements to negotiate the contract, collaborating with other departments of Lipi, as necessary. Negotiate pricing and SLA as appropriate. 
• Utilize client-centric, solutions-oriented selling strategies and hunter’s mentality to identify, qualify, convert sales
• Effectively articulate financial ROI/TCO value, and build value throughout the negotiation process
• Maintain extensive account and opportunity detail in Sales CRM, including account win plans, customer touch points, sales inhibitors, etc.
• Forecast and report revenue projections accurately to management
• Achieve on annual quota, measured quarterly

What We Need From You

• You have 5-7 years of experience successfully selling technology products and solutions to Banks and Government institutions.
• You have a Bachelor’s degree, preferably in a technical discipline or equivalent experience
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts
• You keep your pipeline accurate and your forecast updated for management
• Fundamental understanding of self-service products like ATMs, Kiosks is highly desired.
• You have excellent time management skills, and work with high levels of autonomy and self- direction
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals
• You are able to travel as necessary to your assigned accounts, and to Company meetings.
• Highly ethical and professional personal conduct.

We are looking for a Technical Architect to join our Team in Bangalore. This is hands-on position. Your focus will be as a ‘force-multiplier’, coaching, mentoring and acting as an escalation point for the Engineers within your area.

This is a role with a lot of variety, ranging from designing architecture, pair programming, helping Engineers debug an issue to working with Product Managers on how to achieve a product requirement.

You will work closely with other Lead Engineers and the Engineering Director to set out the roadmaps across our products to align with the architectural and technology vision. We expect you to be opinionated and bring your passion to helping us continually innovate.

You will work closely with and interact with stakeholders inside and outside of IT, contributing directly to how the wider IT team works together and makes the best use of technology.

We use: Angular/React/NextJS, TypeScript for our Front End Technologies

We use: .NET Core, Microservices, REST, SQL/Cosmos DB for our Back End Technologies

Cloud: Extensive exposure to cloud-based development, preferably Azure
Experience: 10+ years of experience in a similar senior position

We offer flexible working, not just through these uncertain times but indefinitely. We are based in Bangalore. Travel within India and abroad may be necessary and flexibility is required to meet the demands of the post, including occasional weekend work. The post holder may be reasonably required to work from any INTO or Partner location at any time.

MUST HAVE

• Design and implementation of the overall web architecture using React.js, Node.js, Mongo DB and AWS Lambda and Python
• Must have good knowledge of API
• Deployment and maintenance of AWS infrastructure -- Kubernetes, EC2, S3, Lambda
• Ensuring the entire stack is designed and built for speed and scalability
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration
• Working knowledge of web-based application architectures and frameworks (including React) and the way it integrates with services.

Key Skillsets

• Node.js
• React.JS
• AWS
• MongoDB

• Criteria : BCA / BSc/BE / BTech passouts
• Experience Required : 1 to 2 Years (Freshers Do Not Apply)
• Candidates should be ready to learn (Low-Code .NET based platform)
• Looking for immediate joiners only