Technical Project Manager

# Hiring: Technical Project Manager (TPM)

*Location:* Bangalore  

*Experience:* 8–12 years in software delivery, including 4+ years as a Project Manager/Technical Project Manager  

*Qualification:* B.E./B.Tech/MCA  

*Travel:* Occasional client-site visits

### Job Description

We are looking for an experienced Technical Project Manager to manage end-to-end software delivery, lead Agile teams, coordinate with clients, and oversee production releases.

### Key Responsibilities

•⁠ ⁠Manage project scope, timelines, budgets, resources, and deliverables.

•⁠ ⁠Lead Agile/Scrum ceremonies, sprint planning, and backlog management.

•⁠ ⁠Handle client communication, project reporting, risks, and escalations.

•⁠ ⁠Manage production releases, deployments, CI/CD, and rollback plans.

•⁠ ⁠Lead cross-functional teams of 10–30 members across Development, QA, DevOps, and UI.

•⁠ ⁠Ensure quality standards, UAT, and timely project delivery.

### Mandatory Skills

•⁠ ⁠Strong experience in Agile, Scrum, Kanban, and client project delivery.

•⁠ ⁠Technical background in Development or QA.

•⁠ ⁠Hands-on experience with Jira, Confluence, or Azure DevOps.

•⁠ ⁠Knowledge of CI/CD, Git, SDLC, APIs, databases, and AWS/Azure basics.

•⁠ ⁠Experience managing production releases and cross-functional teams.

•⁠ ⁠Excellent communication, leadership, and stakeholder management skills.

### Good to Have

PMP, CSM/PSM, SAFe, or ITIL certifications; experience in cloud, AI, or data projects.

*Interested candidates:* Apply with your updated resume highlighting relevant project management, technical, and team leadership experience.

About Solutionara

Solutionara is a U.S.-based IT Consulting and Technology Services firm with a Global Delivery Center in Noida, India.

As a fast-scaling consulting firm, we operate with high ownership, lean teams, and disciplined execution. We are also evolving toward an AI-enabled delivery model, focused on enterprise integration, digital transformation, and scalable technology solutions for global clients.

Our GDC plays a critical role in building high-impact engineering and delivery teams while driving operational excellence through structured processes and intelligent automation.

Location: Noida, Uttar Pradesh | On-site

Experience: 5–9 Years

Employment: Full-Time

Industry: IT Consulting & Technology Services

About the Role

Solutionara is looking for a Technical Project Manager – Enterprise Technology to join our Global Delivery Center in Noida.

This is a hands-on technology delivery role for someone who can operate effectively between project management and engineering teams. You will be responsible for translating technical work into structured delivery plans, coordinating cross-functional engineering teams, managing technical dependencies and risks, and driving projects from planning through deployment and stabilization.

You will work closely with Solution Architects, Technical Leads, Developers, Integration Engineers, Data Engineers, DevOps, QA, Business Analysts, client stakeholders, and vendors.

This role requires more than maintaining Jira boards and scheduling meetings. We are looking for someone who understands how technology projects are actually delivered and can ask the right questions when architecture, environments, APIs, integrations, infrastructure, data, testing, or deployment dependencies begin affecting the plan.

What You'll Do

Technical Project Delivery

• Manage technology projects from requirements and planning through development, integration, testing, deployment, and hypercare.
• Build and maintain detailed project plans, milestones, technical workstreams, dependencies, deliverables, and release schedules.
• Translate technical activities and engineering estimates into executable delivery plans.
• Coordinate work across application development, integration, cloud/DevOps, data, QA, architecture, and infrastructure teams.
• Understand technical blockers sufficiently to identify their delivery impact and drive the appropriate teams toward resolution.
• Challenge assumptions, timelines, estimates, and dependencies when delivery risks emerge.
• Ensure technical decisions, dependencies, assumptions, and actions are documented and followed through.

Delivery Governance & Control

• Maintain RAID logs, dependency trackers, decision logs, action items, milestones, and project health indicators.
• Identify schedule, resource, technical, environmental, integration, and deployment risks before they become delivery failures.
• Establish clear ownership and due dates for risks, issues, dependencies, and actions.
• Track planned versus actual progress and develop recovery plans when projects begin to slip.
• Manage scope changes and coordinate impact assessments across schedule, resources, technical dependencies, and delivery commitments.
• Escalate issues with clear impact, options, recommendations, and required decisions.
• Maintain accurate project documentation and delivery visibility for leadership and stakeholders.

Engineering & Cross-Functional Coordination

• Work closely with Solution Architects and Technical Leads to understand solution architecture and implementation dependencies.
• Coordinate API, integration, application, infrastructure, data, security, environment, and testing dependencies.
• Facilitate technical planning and dependency discussions across engineering teams.
• Coordinate development readiness, QA readiness, UAT, release readiness, cutover, deployment, and production stabilization.
• Ensure environments, access, infrastructure, test data, interfaces, and external dependencies are available when required.
• Track defects, technical blockers, and production-readiness items through closure.
• Support technical teams without attempting to replace the engineering or architecture functions.

Client & Stakeholder Management

• Participate in and lead client status meetings, delivery reviews, technical coordination meetings, and project governance discussions.
• Communicate technical issues in clear business and delivery terms.
• Provide concise project health reporting covering progress, risks, dependencies, decisions, and upcoming milestones.
• Manage stakeholder expectations around scope, timelines, dependencies, and delivery risks.
• Coordinate across India and global teams working in distributed delivery environments.
• Maintain professional, transparent communication when projects encounter delays or technical challenges.

Agile, Release & Delivery Management

• Facilitate sprint planning, backlog readiness, delivery reviews, retrospectives, and other Agile ceremonies where applicable.
• Work with engineering leads to ensure stories and technical activities are sufficiently understood before execution.
• Track sprint commitments without treating Agile metrics as a substitute for actual delivery outcomes.
• Coordinate release planning, UAT, change readiness, cutover activities, go-live, and hypercare.
• Support Agile, Scrum, Waterfall, and hybrid delivery models based on project and client requirements.

AI-Assisted Project Delivery

• Use AI and automation tools to improve project planning, documentation, meeting outputs, risk identification, status reporting, and delivery visibility.
• Identify repetitive project-management activities that can be automated or streamlined.
• Encourage responsible use of AI within project workflows while maintaining appropriate review, confidentiality, and accountability.
• Help Solutionara evolve toward a more data-driven and AI-enabled technology delivery model.

What We're Looking For

• 5–9 years of overall experience in technology delivery, with meaningful experience as a Technical Project Manager, Project Manager, Technical Program Manager, Delivery Lead, or similar role.
• Experience managing software engineering, enterprise application, cloud, integration, data, infrastructure, or digital transformation projects.
• Strong understanding of the Software Development Life Cycle (SDLC) and how software moves from requirements through development, testing, release, and production.
• Sufficient technical fluency to communicate effectively with Architects, Developers, DevOps Engineers, Integration Engineers, QA, and other technical specialists.
• Hands-on experience with project planning, RAID management, dependency management, risk management, change control, and delivery reporting.
• Experience coordinating multiple technical workstreams and dependencies.
• Ability to identify when a technical issue affects the critical path and drive appropriate recovery actions.
• Strong client and stakeholder communication skills.
• Ability to bring structure, ownership, and accountability to ambiguous or fast-moving technology projects.
• Strong problem-solving and escalation-management skills.
• Comfortable working in a fast-paced consulting and Global Delivery Center environment.

Technical Fluency

The Technical Project Manager is not expected to be the Solution Architect or primary developer, but should be comfortable discussing and managing delivery around concepts such as:

• REST/SOAP APIs and enterprise integrations
• Application and microservices architecture
• Cloud infrastructure and AWS/Azure environments
• CI/CD and DevOps pipelines
• Databases and data dependencies
• Development, QA, UAT, staging, and production environments
• Authentication, access, networking, and security dependencies
• Deployment, cutover, rollback, and production support
• Defects, logs, monitoring, incidents, and root-cause analysis

The TPM should be able to understand what is blocked, why it matters, who owns it, what it affects, and what needs to happen next.

Preferred Experience

Experience in one or more of the following areas would be an advantage:

• Enterprise Integration – Dell Boomi, APIs, Middleware, EDI
• AWS or Azure Cloud
• DevOps and CI/CD
• Data Engineering or Data Platforms
• ERP, WMS, CRM, PIM/DAM, or enterprise applications
• Application or legacy modernization
• Microservices and API-led architectures
• Digital portals and enterprise applications
• U.S. or global client delivery
• Consulting or technology services organizations
• Onsite-offshore / Global Delivery Center delivery models

What Success Looks Like

• Projects have clear plans, ownership, milestones, and technical dependencies.
• Risks and blockers are identified early rather than discovered at the point of failure.
• Engineering teams have the information, access, environments, and decisions required to execute.
• Technical issues are translated into clear schedule and business impact.
• Delivery commitments are actively managed rather than simply reported.
• Clients and leadership receive accurate and timely visibility into project health.
• Releases and go-lives are planned, controlled, and supported through stabilization.
• Project-management overhead is reduced through effective use of automation and AI.
• Technical teams view the TPM as someone who helps delivery move forward, not simply someone who asks for status updates.

Why Join Solutionara?

• Manage meaningful enterprise technology and transformation initiatives.
• Work directly with experienced architects, engineering leaders, and global clients.
• Build exposure across Cloud, Integration, Data, DevOps, AI, and Digital Transformation.
• Develop toward broader Senior Project Manager, Program Manager, or Technology Delivery leadership responsibilities.
• Have real ownership of technology delivery rather than operating solely as a PMO coordinator.
• Help shape delivery practices as our Noida Global Delivery Center continues to scale.
• Work in an environment actively incorporating AI and automation into technology delivery.

Senior Project Manager

Location: Trivandrum, Kerala

Work Mode: Hybrid

Experience: 5–7 Years

Employment Type: Contract-to-Hire (C2H)

Open Positions: 1

Job Description

We are looking for an experienced Senior Project Manager to coordinate IT projects, manage delivery timelines, track risks and dependencies, and collaborate with stakeholders and distributed teams to ensure smooth project execution.

Key Responsibilities

• Define and track project scope, deliverables, schedules, resources, and dependencies.
• Maintain project trackers, status reports, risk and issue logs, and action items.
• Monitor project progress, follow up on commitments, and escalate delivery risks.
• Coordinate offshore teams, stakeholders, and external vendors.
• Facilitate project meetings and ensure timely closure of action items.
• Track defects, technical issues, change rollouts, and post-launch activities.
• Provide regular project updates to stakeholders and leadership.

Must-Have Skills

• 5+ years of IT project coordination or project management experience.
• Strong project planning, scheduling, and dependency tracking skills.
• Experience in risk, issue, defect, and resource management.
• Excellent stakeholder communication and reporting skills.
• Experience coordinating distributed teams and vendors.
• Knowledge of Agile methodologies and lightweight project tracking.
• Strong organizational, problem-solving, and follow-up skills.
• Excellent written and verbal English communication.
• PMP, PRINCE2, or another project management certification.

Good-to-Have Skills

• Experience working with international stakeholders, particularly Canadian teams.
• Exposure to Calgary-based stakeholders and cross-time-zone collaboration.
• Experience coordinating technical change rollouts and post-launch support.
• Relevant degree or equivalent practical experience.

Education: B.E. Computer Science/IT degree (or any other engineering discipline)

Experience: 9+ years

 Work timings: 2:00 TO 11:00PM/ 6:30PM to 3:30 AM

Position Requirements:

• Program Strategy & Planning
• Own program charters, end-to end roadmaps, success criteria and alignment to business objectives.
• Translate company strategy into clear program priorities, milestones, and resource plans across multiple teams.
• Lead quarterly and long-range capacity planning, balancing scope, resources and timelines across workstreams.

•          Program Execution & Delivery

• Drive delivery of large, technically complex programs comprising multiple projects and teams; ensure on-time, high-quality outcomes.
• Orchestrate cross-functional dependencies, manage sequencing, and remove organizational impediments.
• Operate program-level release, milestone and launch processes; maintain program schedules and integrated plans.

•          Technical Leadership & Influence

• Maintain technical fluency across systems (APIs, services, data, infra, web and mobile platforms) to identify risks, trade-offs, and integration concerns.
• Partner with engineering leads and architects to surface technical dependencies, propose solutions, and influence technical direction.
• Lead technical intake, prioritization and change control for program scope.

•          AI Programs & Governance

• AI-specific program accountability: Own model lifecycle programs (experimentation → validation → deployment → monitoring → scale), model risk management, and coordination with MLOps and data science teams.
• Governance and control: Implement and maintain governance for clinical, editorial, regulatory, and AI-specific risks (bias, explainability, monitoring), coordinating policies and controls with legal, compliance, and domain stakeholders.
• Offshore reality: Design and operate for distributed teams—ensure timezone overlap strategies, clear escalation mechanics, minimize decision latency, and define RACI for offshore/onshore handoffs.
• Experience in mentoring engineering teams to integrate AI assistants into their daily development workflows to increase velocity and code quality.

•          Stakeholder Management & Communication

• Serve as primary program owner for senior leadership and business partners; run steering committees and executive reviews.
• Produce concise executive-level reporting (status, risks, mitigation, outcomes) and tailor communications for diverse audiences.
• Build strong cross-functional relationships and drive alignment through regular touchpoints and stakeholder feedback loops.

 •          Risk, Budget & Vendor Management

• Develop and maintain program-level risk registers, contingency plans, and escalation protocols.
• Manage program budgets, track spend vs. plan, and coordinate with finance and procurement as needed.
• Own vendor/third-party integration and delivery where applicable.

•          Process, Tools & Automation

• Establish program governance, templates, and tooling conventions to improve visibility and efficiency.
• Identify automation and tooling opportunities (including AI-assisted tooling) to reduce manual work and improve program telemetry.
• Drive PMO maturity: scalable processes, reporting, and knowledge management across the organization.

•          Measure Impact

• Define and track program success metrics and business outcomes; iterate to maximize value delivery.
• Ensure learnings are captured and operationalized for future programs.

Role & Responsibilities:

• 10+ years of program or technical project management experience delivering large-scale technical programs in fast-paced, matrixed organizations.
• Proven track record driving multi-team, cross-functional technical initiatives from concept to measurable business outcomes.
• Strong technical literacy (experience with APIs, backend services, cloud infrastructure, data flows and integrations).
• Advanced proficiency with Agile at scale methodologies (e.g., SAFe, LeSS, or equivalent) and deep SDLC knowledge.
• Experience with capacity planning, roadmaps, dependency management, and cross-team prioritization.
• Expert-level proficiency in JIRA and Confluence; comfortable with program/portfolio tooling (Aha!, Productboard, Roadmunk, Airtable, Smartsheet, BI dashboards).
• Excellent stakeholder management and executive communication skills; proven ability to influence without direct authority.
• Strong analytical and problem-solving skills; data-driven mindset.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• Fluent English.

•          Preferred

• Certifications such as PMP, CSM, SAFe Program Consultant (SPC), or equivalent.
• Experience in digital publishing, web/content platforms, AI/ML products, healthcare information systems, or digital media.
• Experience managing program budgets and vendor/contract relationships.
• Familiarity with emerging project automation and Agentic AI tools for program management and decision support.
• Prior experience mentoring PMs and leading PMO or program-level process change initiatives.

Senior Project Manager

Experience: 5–7 Years

Location: Trivandrum, Kerala

Hybrid

Contract-to-Hire (C2H)

Role Overview

We are looking for an experienced Senior Project Manager to coordinate IT projects, manage delivery

timelines, track risks and dependencies, and collaborate with stakeholders and distributed teams to

ensure smooth project execution.

Key Responsibilities

• Define and track project scope, deliverables, schedules, resources, and dependencies.

• Maintain project trackers, status reports, risks, issues, and action items.

• Monitor project progress, follow up on commitments, and escalate delivery risks.

• Coordinate offshore teams, stakeholders, and external vendors.

• Facilitate project meetings and ensure timely closure of action items.

• Track defects, technical issues, change rollouts, and post-launch activities.

• Provide regular project updates to stakeholders and leadership.

Must-Have Skills

• 5+ years of IT project coordination or project management experience.

• Strong project planning, scheduling, and dependency tracking skills.

• Experience in risk, issue, defect, and resource management.

• Excellent stakeholder communication and reporting skills.

• Experience coordinating distributed teams and vendors.

• Knowledge of Agile methodologies and lightweight project tracking.

• Strong organizational, problem-solving, and follow-up skills.

• Excellent written and verbal English communication.

• PMP, PRINCE2, or other project management certification.

Good-to-Have Skills

• Experience working with international stakeholders, particularly Canadian teams.

• Exposure to Calgary-based stakeholders and cross-time-zone collaboration.

• Experience coordinating technical change rollouts and post-launch support.

• Relevant degree or equivalent practical experience.

 Manage engineering projects from requirements gathering and planning through development, testing, release, and closure.  Create project plans, timelines, milestones, dependencies, and delivery schedules.  Coordinate with Engineering Managers, Tech Leads, Software Engineers, QA, Product Managers, and other stakeholders.  Track project progress, identify delays and dependencies, and drive corrective actions.  Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and other project ceremonies where required.  Maintain project trackers, RAID logs, action items, and status reports.  Identify and proactively manage project risks, technical dependencies, resource constraints, and delivery issues.  Communicate project status, risks, dependencies, and key decisions to leadership and stakeholders.  Coordinate releases and ensure development, QA, deployment, and business teams are aligned.  Manage scope changes and assess their impact on timelines, resources, and deliverables.  Ensure engineering deliverables meet agreed requirements, timelines, and quality standards.  Work with technical teams to understand project dependencies and translate them into actionable project plans.  Help resolve cross-team blockers and facilitate effective communication between technical and business teams.  Monitor resource allocation and work with engineering leadership to address capacity constraints.  Drive continuous improvement in project delivery processes and engineering collaboration. 

Technical Project and Delivery Manager

Permanent full-time | Remote | One opening

Required joining date: on or before December 1, 2026.

Own day-to-day execution across our mobile, frontend, and backend/data teams. This is a non-coding role working closely with the technical lead, who retains ownership of technical direction.

Responsibilities

• Translate project priorities into clear tasks, owners, milestones, and delivery plans.
• Allocate team capacity, coordinate dependencies, and track progress across development and design.
• Identify delivery risks early, resolve blockers with the technical lead, and communicate decisions and trade-offs.
• Coordinate testing, release readiness, and mobile app store submissions with the engineering team.
• Maintain clear status updates and improve planning, handoffs, and follow-through in a remote team.

Essential skills and experience

• Experience managing software delivery across multiple developers and technical workstreams.
• Strong technical understanding of React Native, iOS and Android release processes, Next.js, and backend/API integrations.
• Ability to break down work, prioritize competing needs, and manage dependencies without daily founder intervention.
• Clear written communication, stakeholder coordination, and practical experience using project tracking tools.

Preferred experience

Experience coordinating mobile and web releases, working with distributed teams, and improving delivery processes in a growing team.

Application details

Share your CV, current location, expected compensation, notice period, and earliest confirmed joining date. Please also include a brief example of a software project you managed, including team size, your responsibilities, and how you handled a delivery risk.

Bachelor’s degree in Engineering, Computer Science, or a related discipline

• 8+ years of experience in project or programme management

• 3+ years of experience delivering AI, Machine Learning, Data, or Analytics programmes

• PMP, Agile, Scrum, or equivalent certification preferred

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

About the Company

As the world moves toward AI-native applications, one element matters more than anything: data.

We are building a platform that helps organizations unlock the value hidden within customer feedback. By centralizing data from multiple sources—including CRM platforms, support systems, collaboration tools, surveys, community forums, and customer conversations—into a unified intelligence layer, we enable teams to understand customer needs and make better product decisions.

Built on top of this foundation is an AI-powered platform that allows teams to query, monitor, and act on customer intelligence directly within their workflows. Our customers include some of the fastest-growing product-led technology companies as well as large global enterprises.

Backed by leading global venture capital firms, our engineering culture is AI-native from the ground up. Agents, LLMs, and applied machine learning are not side projects—they are central to how we build products. We operate at the cutting edge of agentic systems and continuously push the boundaries of what modern AI applications can achieve.

What You Will Do

• Convert product direction into phased technical plans, including estimates, milestones, dependencies, and risk assessments.
• Make thoughtful trade-offs across correctness, latency, user experience, AI/model behavior, reliability, cost, and delivery speed.
• Define clear ownership boundaries across frontend applications, BFF layers, backend services, agent workflows, ML platforms, and data contracts.
• Review ERDs, PRDs, design documents, and implementation plans to identify gaps before they become execution challenges.
• Drive planning and execution for complex initiatives while empowering area leads and senior engineers to maintain ownership.
• Partner closely with Product, Design, Engineering, and GTM teams to turn ambiguous problem statements into executable solutions.
• Influence technical direction through strong engineering judgment, architectural leadership, and hands-on involvement.
• Mentor senior engineers and contribute to engineering excellence through reviews, incident analysis, and proactive risk management.

What It Takes

• 9+ years of experience as a Senior Engineer, Technical Lead, or equivalent role.
• Demonstrated experience owning architecture and execution for large-scale product or platform initiatives spanning multiple teams.
• Strong foundation in distributed systems and modern software architecture.
• Exposure to agentic AI systems, machine learning engineering, MLOps platforms, and frontend/BFF architectures.
• Ability to own end-to-end product and technical problems rather than specializing exclusively in a single layer of the stack.
• Proven track record of converting ambiguity into actionable engineering plans.
• Excellent written communication skills, including design documentation, architectural reviews, trade-off analyses, and RCA documentation.
• Ability to challenge requirements constructively and collaborate effectively across Product, Design, Engineering, and GTM functions.
• High ownership mindset, attention to detail, and a low-ego, collaborative approach.