Support Engineer - SharePoint

• Hands-on experience in SharePoint Online development using SharePoint framework (SpFx), React JS, Typescript, and CSOM.
• Experience in React, jQuery, .Net Framework, HTML5/JavaScript and general web development tools/technologies.
• Total 10+ years experience and a minimum of 3+ years of experience in the SharePoint architect role.
• Hands-On experience developing using Microsoft Azure Logic Apps, PowerApps, PowerBI, and MS Flows
• Strong working knowledge of MS Graph and office.js API
• Experience in SharePoint 2016, SharePoint 2013, and SharePoint Online.
• Good experience in customer handling, team handling, and project management.
• Bachelors or Master s degree in Computer science or Engineering.
• Robust solution architect experience.
• Experience in O365 architecture

 

Position: Windows Server Administrator (We have multiple openings at different levels) Job Location: Ghansoli, Navi Mumbai Experience: 2-8 years Type of Employment: Fulltime Company: Brennan IT - (Australia's Leading No .#1 Managed Services Provider) Website: www.brennanit.com.au Rotational Shifts after every 2 weeks (Including Night Shift). Based on the Technical Interview the company will decide the role/level and fitment which will be aligned with the company's MVP (Mission, Values and Purpose) Purpose of Role: To provide 1st or 2nd level technical support to Brennan IT clients, engineers and staff; 2nd level monitoring and technical support to Brennan IT clients and staff. To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings. Essentials Skills & Key activities of the role include: Must have excellent English Communications Skills (Spoken & Written) Must have experience dealing with International Clients/Customers. 2-8 years of experience on administration and troubleshooting of Windows 2000 to 2012 R2 servers Basic Understanding of VMware Server Hands on experience on Windows 2003 / 2008 / 2012 servers. Hands on experience in Windows / AD / DNS / DHCP/ (Windows Backup) /VmWare (Virtual Machines) . Expected to work flexible hours based on the organizational needs and be available for 24*7 on-call on a rotational basis including night shifts. Administration of Server Assessments and Backup Monitoring Execution of maintenance items out of hours (Patching) Establishes, maintains and manages Windows environment. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software. User and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights) Vendor Management (hardware and Software vendors HP ,Dell, MS, VM, Citrix and others) Endpoint Antivirus management and updates Desired Skills: MCP OR MCSE OR MCITP Windows Server 2012 OR higher MCP in Windows Desktop OR Individual team player responsible to handle critical and complex issues. Knowledge of or Certification in ITIL. Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP) Troubleshooting SCOM and SCCM agents.

Duties and Responsibilities: Technical Consultant  Be able to achieve understanding of Seclore products and gain expertise  Responsible for technical implementation and upgrade of Seclore product  Responsible for handling technical conversations with client’s IT team  Responsible for understanding and learning the new concepts that customer will introduce you to  Understand the processes at customer end as far as technical implementation is concerned.  Understanding and documenting the customer infrastructure  Perform testing of new features before upgrading in the production environment  Handle multiple technical deployments at the same time with varying degrees of complexities  Work with the support and engineering team with assorted expertise  Multitasks and works well in a fast-paced environment  Train users in IT systems Trainer  Work with leadership and internal teams to understand requirements / expectations and objectives  Acquire knowledge on Seclore solutions, underlying technologies and market drivers in order to develop the appropriate training  Design course curriculum to meet training objectives for the targeted audiences  Develop training programs, selecting the appropriate training method to meet learning objectives and to suit the intended audience  Team up with the appropriate internal or external resources for production of self-paced training or video training  Produce and publish training schedules  Deliver training using the most appropriate training technique  As required, coordinate with subject matter experts to augment the delivery of training  Test participants on the knowledge that was imparted and share feedback with the appropriate leaders in the organization  Keep and report data on completed courses, absences, issues etc.  Observe and evaluate the effectiveness of training programs. Make improvements as necessary  Organize, facilitate forums of interaction, learning and action for the relevant audiences  Create domain and industry practice documents and share best practices within the organization Skills and Competencies Technical Consultant: Essential o Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation of Seclore product o Strong knowledge on webserver, application servers (For e.g. Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters o Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy o Proactive thinking with “can do” attitude o A team player with excellent communication skills, both verbal and written o Analytical mind with problem-solving abilities o Customer service orientation  Preferred o Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10) o Industry certifications like MCSE, MCP, RHEL Certifications: MCSE, MCP o Knowledge of computer security procedures and protocol. o Have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP Trainer:  Essential o Proven experience as trainer o Phenomenal communication, presentation and public speaking skills  Preferred o Understanding of effective teaching methodologies and tools o Willingness to keep abreast of new techniques in training

PurpleRain is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the fastest growing company and provide exceptional customer service on a consistent basis. PurpleRain currently has openings on the day, night and graveyard shifts in its Indiranagar location Bangalore. Description about the Role: • Front line support via live chat and telephones. • Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting and VPN plans and services. • Provide technical support for level one escalation issues via helpdesk. • Performs miscellaneous job-related duties as assigned by the supervisors and management.