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Support Engineer (Python)
Support Engineer (Python)

Support Engineer (Python) at Qoves Inc · Remote only · 4 - 7 years · ₹19L - ₹22.8L / yr · Remote only · Posted 27 Oct 2026

Qoves Inc's logo

Support Engineer (Python)

Agency job
4 - 7 yrs
₹19L - ₹22.8L / yr
Remote only
Skills
skill iconPython
skill iconDjango
FastAPI
skill iconPostgreSQL
Celery
skill iconRedis
skill iconGit

QOVES builds a data-heavy analysis platform for paying customers. We need one engineer to own customer-facing bugs from report to root cause. You will work every day with our delivery and QA team in the Philippines. They find problems in customer orders. You find out why those problems happen and fix them so they stop coming back.


The work:

  • A bug arrives as an order ID and a short description. You trace it across several services and background jobs until you find where it broke.
  • You fix the code, or the data when the data is the cause, then ship the fix and confirm it worked.
  • When a job gets stuck, you repair or re-run it, then work out why it stuck.
  • When the same failure keeps returning, you fix its cause once.
  • You write short, clear updates for people who are not engineers.


Most problems are jobs that stall or retry badly, data that disagrees between two services, account and subscription bugs, failing emails, downloads and generated documents, and bugs in our internal admin tool.


What you need:

  • 4 to 7 years of professional Python
  • Django and Django REST Framework
  • FastAPI and async Python
  • PostgreSQL, including reading query plans and fixing data safely
  • Background jobs and queues (Celery and Redis, or similar). Temporal or another workflow engine is a strong plus.
  • Git, code review and pull requests
  • Strong written English. Most of the job is writing.



Nice to have:

Stripe billing, AWS (S3, SQS), Docker, basic Kubernetes, Sentry and log-based debugging, and some image or ML pipeline exposure. You will not train models.


This role is not first-line customer support, because you do not answer customers. It is not model research or data science. It is not a pure feature developer job either.


Conditions:

remote, full-time, with at least 4 hours of overlap with the Philippines working day. Some tickets are urgent, and we need a fast response when a customer is blocked.


You will do well if you check a fix before you call it fixed, keep asking why until you reach the real cause, and stay calm when a customer is waiting.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Qoves Inc

Founded
Type :
Product
Size :
20-100
Stage

About

Get a personalized facial analysis based on your unique features. Objective beauty advice and a non-surgical transformation protocol tailored to your face.
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6. Own production reliability 

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Who you are 

 

  1. You have built: 
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  10. Production systems 

 

What will make you stand out 

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Why join 

  1. You will build the core backend of an AI platform 
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What this role is not 

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What this role is 

  1. A system architect 
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One question to self-evaluate 

Can you design backend systems that scale, handle edge cases, and become easier to use as they grow? 

 

Read more
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Read more
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6 - 12 yrs
₹22L - ₹25L / yr
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About the role

You'll take technical ownership of our Backend, Data & ML team and lead the backend development team. You'll design and scale our backend services, APIs and data systems, and bring data science and ML models into production. You'll also be the main technical link to the React Native and Next.js teams.


What you'll do

  • Own backend architecture, API design, databases and data infrastructure.
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  • Lead the implementation, deployment and monitoring of ML models and data science algorithms in production.
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  • Mentor the backend and data team, review code, and set engineering standards along with the TPM.
  • Ensure system reliability, security, scalability and observability.
  • Take part in the senior on-call rotation, including international paging.


What we're looking for

  • 6+ years of backend development, with significant experience in data engineering.
  • Strong expertise in Django, relational databases, and API design (REST/GraphQL).
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  • Some practical experience deploying ML models to production, including serving, versioning, monitoring and retraining (MLOps).
  • Some understanding of common data science algorithms and ML techniques.
  • Experience with cloud infrastructure (AWS, GCP or Azure), containers and CI/CD.
  • Experience leading or mentoring engineers.
  • Excellent communication skills. You should be able to explain backend and data decisions clearly to mobile and web teams.


Note: Full-stack experience is valuable but not mandatory. A strong backend and data specialist who works well with the frontend and mobile teams is a great fit.


Nice to have

  • Python ML ecosystem experience (for example scikit-learn, PyTorch, TensorFlow or pandas).
  • Experience with LLMs, recommendation systems or real-time data processing.
  • Experience with unstructured data
  • Familiarity with Next.js or React Native.
  • Familiarity with US data protection requirements and compliance laws, such as FERPA or COPPA


Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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