Sr. Chatering Executive

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

Job Description

We are looking for a creative and talented Video Editor / Motion Graphic Designer to join our growing digital marketing team! In this role, you will be responsible for crafting social media posts animations, raw footage into high-quality, engaging video content that supports our marketing campaigns across various digital platforms. You will work closely with marketing teams, project managers, and other creatives to bring video concepts to life and ensure our videos resonate with our target audience.

Responsibilities

• Edit and assemble video content for various digital marketing channels, including social media, website, and email marketing.
• Collaborate with marketing teams to understand campaign goals and brand messaging.
• Translate marketing briefs and scripts into visually compelling video stories.
• Utilize professional editing software (e.g., Adobe Premiere Pro, Final Cut Pro) to edit footage, add graphics, transitions, sound effects, and music.
• Ensure smooth flow, pacing, and storytelling throughout the video.
• Maintain a high standard for video quality, including color correction, audio balancing, and formatting for different platforms.
• Manage and organize video files efficiently.
• Stay up-to-date on the latest video editing trends and best practices.
• Participate in brainstorming sessions and contribute creative ideas for video content.

Qualifications

• Proven experience as a Motion Graphics / Video Editor, preferably within a digital marketing agency .
• Strong understanding of video editing principles and techniques.
• Proficiency in industry-standard video editing software (e.g., After Effects, Adobe Premiere Pro, Final Cut Pro, Adobe Photoshop).
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• A keen eye for detail and a commitment to producing high-quality work.
• Strong communication and collaboration skills.
• Familiarity with social media platforms and video marketing trends is a plus.
• A creative and results-oriented mindset with a passion for visual storytelling.

Benefits

• Opportunity to work on a variety of exciting digital marketing projects.
• Collaborative and fast-paced work environment.
• Be part of a growing and innovative company.

If you are working in a product based company then only apply.

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

·         Love for coding: A fanatic about writing beautiful and scalable code.

·         Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.

·         Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 

·         Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

·         Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

·         BE/BTech in Computer Science or related field. 

·         Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.

KEY SKILLS

·         Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.

·         Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.

·         Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.

·         Familiar with web security, SEO, accessibility and internationalization.

Responsibilities and duties

• Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site
• Regularly produce various content types, including email, social media posts, blogs, and white papers
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Edit content produced by other members of the team
• Analyze content marketing metrics and makes changes as needed
• Collaborate with other departments to create innovative content ideas

Summary:

Passionate and energetic inside sales personnel who can connect and engage with leads via outbound calls, set up the appointments and can clearly communicate the company's brand identity.

• 1+ years of successful experience selling enterprise software products or services
• Identify prospects grow and manage sales pipeline to achieve targets
• Coordinate software demos and service presentations with prospects and internal business development team.
• Experience in market research, data mining and cold calling.
• Generate new potential client through cold calling, social media platforms.
• Communicating with the Organization heads and schedule the appointments for product demo.
• Self-motivated, able to work independently and as a member of a remote team.
• Proven ability to build and manage a sales pipeline and achieve targets
• Market Research to identify new markets and prospects.
• Excellent communication skills (presentation, verbal, and written)
• Demonstrated expertise in building and maintaining client relationships
• Good convincing ability and confident personality.
• Data driven approach towards the sales process.
• Full understanding of the sales process from database generation to fixing the appointments.

• Min 1 year of relevant experience in software/hardware sales
• Strong communication and presentation skills.
• Knowledge of lead generation and email hunting.
• Excellent knowledge of search engines, web analytics and business research tools.
• Adequate knowledge of data collection methods.
• Strong analytical and critical thinking.
• Good working knowledge of MS Word and Excel

As a Graphic Designer, you will be responsible for creating well designed videos (courses) and images to be posted on company’s Ayurveda education business. which will also entail creating various engaging posts for social media channels like Instagram, FB, Pinterest etc.

• Editing full-length courses, ads, compile animation, content, music etc.
• Responsible for the complete packaging of videos (ads, infomercials, demos etc.)
• Catering to the international market (primarily English speaking) with a good understanding of the language
• Working long and hard within a highly disciplined eco-system
• Building a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe

Desired Candidate Profile