Software Development Engineer (AI)

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Job Description:      

·           

·          Extensive experience in Appian BPM application development

 ·          Knowledge of Appian architecture and its objects best practices

 ·          Participate in analysis, design, and new development of Appian based applications

 ·         Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3

·          Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team

 ·          Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.

 ·          Proficient with SQL queries and with accessing data present in DB tables and views

 ·          Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services

 ·          Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

·          At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher

 ·          Over 8 years in Implementing IT solutions using BPM or integration technologies

 ·          Experience in Scrum/Agile methodologies with Enterprise level application development projects

 ·          Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

Additional information Skills Required

·          Appian BPM application development on version 19.x or higher

 ·          Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS

 ·          Good leadership skills and the ability to lead a team of software engineers technically

 ·          Experience working in Agile Scrum teams

 ·          Good Communication skills

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in React

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

• HIL testing with dSPACE, Software in loop validations
• Vector tools (CANape & CANalyzer)
• Service tools like ET, EST, EDT, and other tools including CADetWIN, CAT ET, Forcast, ESP.
• Knowledge and experience in protocols including J1939, CAN, CDL (Internal) and Ethernet
• Understanding and Hands-on experience with HIL hardware/harness
• Automation logics, Python, CCAT scripting, Simulators, Control and Automation desk

Experience, responsibilities, expectations from role:

• 3-4 years of Validation or Automation Experience.
• Ability to work in a product development organization with strong focus on Quality and delivery as per commitment to customers.
• Passion to delve into complex existing code, product modules and come up with the optimal solution for the problem at hand.
• Willingness to be flexible and stretch when there are critical needs within the organization.
• Excellent communication and team working skills which is expected among a global team set up.
• Develop the Test plans, validate the Features.
• Perform Regression, Mandatory & Change specific validation.
• Investigate and Support DSN team on the issues reported from the customers in the field.
• Able write the Python Scripts by looking into the Test plans.
• Acquaintance of CANape, CANalyzer Tools, MRET test setup’s

Job Title : Assistant Manager

Function :

Location : All Locations

>> OVERVIEW

An independent audit of financial statements is essential for the effective operation of business entities and the capital markets. We are committed to providing a constructive and challenging audit, one that is also independent and delivers the messages that matter to management and the audit committee. We add value beyond the financial statement through the insights we bring, based on our knowledge of a client’s business drivers and of individual sectors. Apart from financial statements audit (including IFRS and US GAAP reporting), we also provide other forms of assurance and attestation reporting. Our approach is based on robust audit methodologies, appropriate use of technology and a wide range of compliance tools underpinned by sound judgement and objectivity..

>> ROLE & RESPONSIBILITIES

· Work with the Audit practice to execute Statutory Audit/ Indian GAAP/ IFRS/ US GAAP accounting services and related services for clients

· The candidate will be expected to be a team member in large assignments and lead small / medium audit teams whilst exercising compliance with our Audit manual, Auditing Standards and legal regulations

>> THE INDIVIDUAL

· Be a qualified CA

· Have 3 - 5 years post qualification experience in Statutory Audit in a similar environment (Audit and Accounting firms)

· Have the ability to work under stringent deadlines and demanding client conditions

· Be willing to travel within India or abroad for continuous/ long periods of time

· Have strong soft skills like inter personal, team and communication skills both verbal and written

>> SELECTION PROCESS

· Candidates should expect minimum 3 rounds of personal interviews to assess clarity on concepts, communication skills and attitude

>> COMPENSATION

· Details of the compensation breakup will be shared with short-listed candidates only

Role/Title: .NET WPF (Developer/Sr. Developer/Lead)

Location: Bangalore

Fulltime/Permanent opportunity

Developer 3-5 Years of experience

Sr. Developer 5-7 Years of experience

Lead 12+ Years of experience

Required Skills:

C#, .NET, MS SQL , WPF and VB .NET      

• Strong Hands-On experience in C#.Net, WPF
• Strong experience with OOPs concepts, Solid Principles, Design Patterns, MVVM framework, Prism and Dependency Injection
• Working experience in SQL Server
• Unit Test Framework (Nunit and NSubstitute)
• Nice to have VB.Net skills
• Independently to work and own the task assigned
• Good Communication skills
• (For Lead role) Lead the team technically and review the work along with his/her own tasks

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

• Expert level knowledge in Microsoft Active Directory Services (DCS, DNS, and DHCP)
• Expert level knowledge in O365 (Email, OneDrive, SharePoint, and other O365 components)
• Hands-on experience in System Center Configuration Manager (SCCM)
• Experience with Windows Intune as MDM
• Hands-on experience with a hybrid model of exchange environments
• Scripting experience using PowerShell
• Experience building Windows and Mac Imaging
• Experience using VMWare ESX enterprise virtualization platform
• Must have experience with Windows and MAC desktop operating systems
• Must have knowledge of server hardware and operating systems
• Must have knowledge of network connectivity i.e. TCP/IP
• Strong knowledge of server technologies – i.e. Windows 2008 and 2012
• Knowledge of compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
• Experience with JAMF Mac Management system.

• Configures all servers and workstation hardware according to the organization's standards
• Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive
• Strong knowledge of SCCM including setup, managing, and maintenance of a Global Infrastructure
• Installs upgrades and configures network printing, directory structures, rights, software, and files services
• Group Policy Administration including troubleshooting and management - creation and testing of new policies.
• Provides World Class Customer Service to the company workforce
• Manage IT technical initiatives and coordinate work priorities.
• Mentor other IT team members and provide guidance as necessary.
• Provide strategic guidance and forward-looking solutions with respect to Corporate IT-owned systems and services.
• Provides 24x7 production support to the enterprise via on-call rotation
• Processes requests from internal ticketing systems
• Provides support for compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
• Ensures project documents are complete, current, and stored appropriately
• Prepares and maintains documentation of application and hardware configurations
• Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
• Reviews, writes, documents, and tests server and pc hardening policies according to the company Global Security team’s guidelines.
• Diagnoses and repairs servers within both virtual and physical environments
• Installs security identification and apparatus to computer hardware and peripherals
• Assists in troubleshooting servers\desktops within the v-Sphere
• Identifies potential security issues and recommended strategy to ensure site security
• Coordinates third-party maintenance for hardware and software
• Response to needs and questions of users concerning their access to network resources.
• Reviews reports, files, and messages to identify instances of possible security infractions
• Tests computer systems to evaluate the effectiveness of security
• Responds to inquiries regarding data and computer security, policies, and procedures
• Assists in the planning, communication, testing, and implementation of disaster recovery procedures
• Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking, and servers
• User account and Security/Distribution group management

• Provides mentoring and training to other staff members
• Writes process and procedural documentation including requirements
• Researches and evaluates new technologies
• Makes self available to other staff members as a source of information
• Develops and coordinates knowledge transfer
• Interacts with business units to gather, define, and organize the delivery of a business solution

• Works under limited supervision
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Familiar with a variety of the field's concepts, practices, and procedures
• Requires a very high level of technical skill in the field of expertise

• Typically requires 4 to 8 years of related experience
• Preferred certification in Microsoft technologies
• Excellent written and oral communication skills
• Must be able to exchange information with all levels of internal and external customers
• Sets priorities, based on workload, using past experiences as a guideline
• Must have good collaboration skills