Senior architect

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

About Eloelo Group

Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.

Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.

The Founder's Office is the strategic nerve center of the Group — where vision meets execution, and where the next generation of vertical-first consumer experiences for Bharat is being built.

Role Overview

Program Manager – Founder's Office is a high-impact, high-visibility role designed for an entrepreneurial self-starter who thrives in ambiguity and complexity. You will act as a force multiplier for the Founder/CEO — driving strategic initiatives across Eloelo Group's micro-drama and micro-learning businesses, managing cross-functional programs, and ensuring organizational priorities are executed with speed and precision.

This role demands equal parts strategic thinking, operational excellence, and creative-business fluency. You will build pace, not just plans.

Key Responsibilities

Strategic Execution & Program Management

• Own and drive the execution of key strategic initiatives originating from the Founder's Office across the Group's micro-drama and micro-learning verticals.
• Build and maintain a dynamic program roadmap — tracking milestones, dependencies, risks, and outcomes across content slates, product launches, growth campaigns, and market expansions.
• Translate high-level strategic goals (e.g., scaling Story TV to 100M users, establishing Master as Bharat's lifelong learning companion) into structured plans with clear OKRs, timelines, and accountability matrices.
• Conduct regular progress reviews with business unit heads across both verticals and flag deviations proactively to the Founder.

Founder's Office Operations

• Manage the Founder's bandwidth across multiple CEO mandates by prioritizing inbound requests, preparing briefing materials, and ensuring follow-through on commitments.
• Draft high-quality communication on behalf of the Founder — memos, board presentations, investor updates, partnership pitches, and strategic notes around category creation in micro-drama and micro-learning.
• Coordinate with internal and external stakeholders to ensure the Founder is well-prepared for key meetings, talent signings, studio partnerships, and category-defining moments.
• Maintain strict confidentiality and exercise sound judgment in handling sensitive information — slate strategy, deal terms, financials, and talent contracts.

Cross-Functional Coordination & Governance

• Serve as the primary coordination node between the Founder's Office and all functional teams — Content & Studios, Product, Engineering, Growth, Marketing, Finance, HR, and BD — across both verticals.
• Lead structured governance mechanisms including weekly leadership syncs, monthly business reviews, quarterly planning, and all-hands preparation.
• Identify and resolve organizational bottlenecks — whether a content pipeline stall, product release slip, or hiring gap — escalating only what requires Founder-level attention.
• Champion a culture of accountability, documentation, and knowledge-sharing as the Group scales rapidly across teams and geographies.

Special Projects & Business Development

• Lead and manage special projects at the Founder's direction — new vertical launches, language expansion (Hindi to regional), creator and talent deals, IP partnerships, studio M&A, and international plays in short-form content.
• Conduct industry and competitive analysis across the global short-form ecosystem — ReelShort, DramaBox, Kuku TV, Flick TV in micro-drama; and the broader EdTech and creator-led learning landscape — synthesizing insights into executive-ready formats.
• Support fundraising, investor relations, and M&A activities, including data room management, due diligence coordination, and narrative development.
• Build relationships with external partners — production houses, talent agencies, distribution platforms, content studios, and investors — on behalf of the Group.

What We're Looking For

Qualifications & Experience

• 4–8 years of experience in program management, management consulting, strategy, or a Chief of Staff / Founder's Office role.
• MBA or equivalent postgraduate qualification from a reputed institution preferred; strong academic pedigree a plus.
• Demonstrated experience managing complex, cross-functional programs in a fast-paced environment.
• Prior experience in a high-growth consumer internet, media, OTT, EdTech, or creator-economy business is highly desirable.
• Comfort working with content production cycles, creator/talent ecosystems, or short-form video formats is a strong plus.
• Exposure to business operations, P&L management, or 0→1 venture building is a strong differentiator.

Skills & Competencies

• Exceptional written and verbal communication — you can distill complexity into clarity and craft narratives that move people.
• Strong analytical and structured thinking — comfortable with retention cohorts, content economics, financial models, and strategic frameworks.
• High emotional intelligence — you can hold space with a creative director, a tech lead, a talent manager, and an investor in the same afternoon, and bring all four to the same outcome.
• Mastery of productivity and project management tools (Notion, Asana, Google Workspace, MS Office Suite).
• Ability to context-switch rapidly between strategic planning and ground-level execution without losing focus.
• Bias for speed — the short-form world moves in days, not quarters, and you keep up.
• Discretion, integrity, and a deep sense of ownership — you treat the organization's goals as your own.

What You'll Gain

• Direct and daily exposure to the Founder's strategic thinking and decision-making across two category-defining consumer apps.
• A rare vantage point on how India's micro-drama and micro-learning categories are being built in real time.
• Real ownership of programs touching tens of millions of users.
• A fast track to senior leadership — previous Founder's Office incumbents have moved into business head and VP roles within the Group.
• A collaborative, merit-driven culture that celebrates initiative, speed, and bold thinking.
• Competitive compensation commensurate with experience, including performance-linked incentives.

Job Title : Java Full Stack Developer (React & Java )

Experience : 4 to 7 Years

Location : Pune / Chennai/Hyderabad

Notice Period : Within 15 days

Job Description :

Looking for passionate Java Full Stack Developers with strong expertise in React and Spring Boot Microservices to join our dynamic team. If you are looking for a challenging role in a collaborative environment and are ready to join immediately, we would love to hear from you!

Key Responsibilities :

- Design, develop, and maintain scalable web applications using Java, Spring Boot, and Microservices architecture.

- Build responsive and dynamic front-end interfaces using React.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Ensure the performance, quality, and responsiveness of applications.

- Write clean, maintainable, and efficient code following best practices.

- Participate in code reviews, unit testing, and integration testing.

- Troubleshoot and resolve technical issues across the full stack.

Required Skills :

- 4+ years of Front-end development experience with React.js.

- hands-on experience in Java Full Stack Development.

- Strong proficiency in Spring Boot, RESTful APIs, and Microservices.

- Solid understanding of HTML5, CSS3, JavaScript, and TypeScript.

- Experience with SQL/NoSQL databases (e.g., MySQL, MongoDB).

- Familiarity with CI/CD pipelines, Git, and Agile methodologies.

- Excellent problem-solving and communication skills.

• Understand the business and the potential to promote the business and brand.
• Analyzing market and sales information
• Identification of prospective clients.
• Preparing a go-to-market strategy on digital, social media and print media
• Set up a Brand identification strategy and execution plan
• Research competitive products by identifying and evaluating product characteristics, market share, and pricing, and maintaining research databases.
• Tracks product line sales and costs by analyzing data and reviewing the competitor's reach
• Supports sales staff by pre-sales tasks, providing sales data, market trends, forecasts, account analysis, and new product information; relaying customer services requests
• Follow up with Clients through the CEO's contacts
• Website maintenance and press releases
• Marketing collateral – creation and maintenance and presentations
• E – campaign coordination
• Setting up tracking systems for marketing campaigns and online activities
• Reporting to management on marketing and sales activities

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit: https://www.apexon.com/

About the role:

This role will help build and support the data factory, keying and Linking and Credit Products on Azure. The role will also in addition automate Infra as a code to protect data, performance, secure product and customer interactions. Configure and deploy tools to leverage operational metrics to support customers with sys on glass monitoring and via alerts to help with L2 and L3 support.

Responsibilities:

• Contribute to all phases of the development lifecycle
• Produce well-designed, testable, efficient quality code
• Ensure designs comply with specifications
• Prepare and produce releases of software components
• Support continuous improvement and innovation
• Produce quality documentation for the support teams
• Troubleshoot / Diagnose issues and identify appropriate solutions

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience required.
• 8 to 12 years of experience designing, developing and implementing software applications and hands-on experience with large-scale applications at large institutions with technologies like Java/J2EE, Spring, Spring Boot, producing & consuming REST API’s.
• Experience with front-end / UI technologies – ReactJS, JavaScript, HTML CSS
• Strong expertise on Kafka, event-driven architecture
• Strong experience using one or more Relational & non-relational NoSQL databases (Oracle, SQL Server, Cosmos DB, MongoDB, Cassandra, Redis).
• Expertise in Security, IAM Policies and Networking.

Great to Have:

• Experience with Kubernetes, Openshift
• Experience with Azure Event Hub, Azure Blob Storage, Stream Analytics.
• Practical experience with the end-to-end DevOps CI/CD pipeline including one or more of the following: Azure DevOps, Jenkins, Maven, Gitlab, and SonarQube.
• Strong experience on event-based architecture leading strategy, governance and execution of event-based architecture at large institutions.
• Financial services industry experience.
• Experience with analytics and performance monitoring.
• Knowledge of Test Driven Development (TDD) and/or Behavior-Driven Development (BDD).
• Experience in the day-to-day practicalities of Agile software Product Development Lifecycles such as Scrum, SAFe, DAD, Lean-Agile, Kanban, etc.

Responsibilities:

• Work on a day-to-day basis to deliver software to solve real world problems.
• Participate in the design of new features.
• Work with Product Managers to come up with technical solutions.
• Improvise and analyse current code base to come up with improvements.

Requirements:

• 3+ Years of Frontend Development Experience.
• 2+ years of hands-on ReactJS experience.
• Strong skills in object-oriented design, data structures, algorithm design and complexity analysis.
• Strong organisational and problem solving skills with great attention to detail.
• Experience working in fast paced environments cutting across diverse tech-stacks.
• Passionate about Web Development.
• Experience in modern web app development.

• Experience mentoring junior developers.
• Worked with data intensive UI.
• Have worked with early stage startups.
• Have experience with GraphQL.