Senior Software Engineer - Infrastructure

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

• Zero to 2 years experience in Linux Operating System.
• Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
• An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

• Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
• Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
• Proactively monitoring system performance and capacity planning.
• Providing technical support to customers for Applications, Operating systems, and networking.
• Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
• Fault finding, analysis and logging information for reporting of performance exceptions.
• Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

• Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
• He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
• You should possess excellent communication skills .
• Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

🚀 Job Title : Backend Engineer (Go / Python / Java)

Experience : 3+ Years

Location : Bangalore (Client Location – Work From Office)

Notice Period : Immediate to 15 Days

Open Positions : 4

Working Days : 6 Days a Week

🧠 Job Summary :

We are looking for a highly skilled Backend Engineer to build scalable, reliable, and high-performance systems in a fast-paced product environment.

You will own large features end-to-end — from design and development to deployment and monitoring — while collaborating closely with product, frontend, and infrastructure teams.

This role requires strong backend fundamentals, distributed systems exposure, and a mindset of operational ownership.

⭐ Mandatory Skills :

Strong backend development experience in Go / Python (FastAPI) / Java (Spring Boot) with hands-on expertise in Microservices, REST APIs, PostgreSQL, Redis, Kafka/SQS, AWS/GCP, Docker, Kubernetes, CI/CD, and strong DSA & System Design fundamentals.

🔧 Key Responsibilities :

• Design, develop, test, and deploy backend services end-to-end.
• Build scalable, modular, and production-grade microservices.
• Develop and maintain RESTful APIs.
• Architect reliable distributed systems with performance and fault tolerance in mind.
• Debug complex cross-system production issues.
• Implement secure development practices (authentication, authorization, data integrity).
• Work with monitoring dashboards, alerts, and performance metrics.
• Participate in code reviews and enforce engineering best practices.
• Contribute to CI/CD pipelines and release processes.
• Collaborate with product, frontend, and DevOps teams.

✅ Required Skills :

• Strong proficiency in Go OR Python (FastAPI) OR Java (Spring Boot).
• Hands-on experience building Microservices-based architectures.
• Strong understanding of REST APIs & distributed systems.
• Experience with PostgreSQL and Redis.
• Exposure to Kafka / SQS or other messaging systems.
• Hands-on experience with AWS or GCP.
• Experience with Docker and Kubernetes.
• Familiarity with CI/CD pipelines.
• Strong knowledge of Data Structures & System Design.
• Ability to independently own features and solve ambiguous engineering problems.

⭐ Preferred Background :

• Experience in product-based companies.
• Exposure to high-throughput or event-driven systems.
• Strong focus on code quality, observability, and reliability.
• Comfortable working in high-growth, fast-paced environments.

🧑‍💻 Interview Process :

• 1 Internal Screening Round
• HR Discussion (Project & Communication Evaluation)
• 3 Technical Rounds with Client

This is a fresh requirement, and interviews will be scheduled immediately.

Senior Software Engineer – Backend

Company: House of EdTech (Goenka Kachave LLP)

Location: Bangalore, Hybrid

Job Type: Full-Time

Experience: 5+ Years

About the Role

House of EdTech is looking for a Senior Software Engineer – Backend to design, develop, and scale high-performance backend services and APIs supporting products used by millions of learners.

You’ll work closely with Product, Frontend, Data, and Engineering teams while taking end-to-end ownership of backend features and contributing to system architecture and technical decisions.

What You'll Do

• Design and develop scalable backend services and REST APIs.
• Build reliable systems capable of handling high traffic and large data volumes.
• Own backend features from design and development through deployment and monitoring.
• Work with microservices, databases, and distributed systems.
• Identify and solve performance, scalability, reliability, and security challenges.
• Participate in system design and architecture discussions.
• Conduct code reviews and contribute to engineering best practices.
• Mentor junior and mid-level engineers.
• Monitor production systems and troubleshoot incidents.

What We're Looking For

• 5+ years of professional backend development experience.
• Strong hands-on experience with Java, Python, Scala, C++, or a similar language.
• Experience building and operating large-scale distributed systems.
• Strong understanding of REST APIs, microservices, and databases.
• Experience with cloud/infrastructure technologies such as GCP, Docker, or Kubernetes.
• Strong software engineering fundamentals, including security, reliability, testing, and code quality.
• Experience with system design, architecture, and technical decision-making.
• Strong communication and cross-functional collaboration skills.
• Experience mentoring engineers is a plus.

Why Join House of EdTech?

• Work on products impacting millions of learners.
• Solve challenging backend and scalability problems.
• Take significant ownership of architecture and engineering decisions.
• Opportunity to grow into technical leadership and architectural ownership.
• Work in a fast-growing technology environment.

Job Title : DevOps / Infrastructure Engineer

Experience : 3+ Years

Location : Gurugram Sector 48

Work Mode : 6 Days WFO (Monday to Saturday) / 01st & 03rd Saturdays are off

Employment Type : Full-time

Role Overview :

We are looking for a DevOps / Infrastructure Engineer with strong hands-on experience in Linux administration, Jenkins, Docker, networking, bare-metal servers, AWS, Redis, and MongoDB. The candidate should be capable of independently troubleshooting infrastructure, deployment, networking, and application-related issues in production environments.

Mandatory / Non-Negotiable Skills :

• Strong hands-on experience with Linux Administration & Troubleshooting.Strong experience with Jenkins and CI/CD pipelines.
• Hands-on experience with Docker and containerized environments.
• Strong understanding of Networking concepts – TCP/IP, DNS, HTTP/HTTPS, ports, routing, firewalls, load balancing, etc.
• Hands-on experience with Bare Metal Servers / Server Administration.
• Strong hands-on experience with AWS (EC2, VPC, IAM, Security Groups, Load Balancers, S3 & CloudWatch)
• Working knowledge of Redis
• Working knowledge of MongoDB
• Strong production troubleshooting and incident-resolution skills

Key Responsibilities :

• Manage, configure, monitor, and troubleshoot Linux and bare-metal servers
• Build, maintain, and troubleshoot Jenkins CI/CD pipelines
• Deploy, manage, and troubleshoot applications using Docker
• Manage and troubleshoot AWS infrastructure and services
• Configure and maintain networking, security groups, firewalls, ports, and connectivity
• Support and maintain Redis and MongoDB environments
• Perform server health checks, log analysis, performance troubleshooting, and incident resolution
• Work closely with development teams to support application deployments
• Identify root causes of infrastructure and production issues and implement preventive solutions
• Maintain infrastructure security, availability, and reliability
• Automate repetitive operational tasks wherever possible

Required Candidate Profile :

• 3+ years of relevant experience in DevOps, Infrastructure, System Administration, or related roles.
• Strong hands-on / production experience with all mandatory technologies.
• Good understanding of Linux systems and infrastructure.
• Strong troubleshooting and problem-solving abilities.
• Ability to take ownership of production infrastructure and deployment issues.
• Good communication and collaboration skills.

Strong Tech Lead / Staff Engineer / Lead Engineer Profiles

2

Mandatory (Experience 1) - Must have minimum 6+ years of overall Software Engineering/Development experience building production backend systems.

3

Mandatory (Experience 2) - Must have Tech Lead ownership, with experience setting technical direction, architecture, frameworks, or engineering standards used by other engineers.

4

Mandatory (Experience 3) - Must have strong hands-on Backend development experience with deep proficiency in at least one backend programming language. (Python, Java, Golang etc)

5

Mandatory (Experience 4) - Must have strong System design/distributed systems experience, including architectural trade-offs, scalability, failure modes, reliability, and long-term maintainability.

6

Mandatory (Experience 5) - Must have strong CS fundamentals in Data Structures & Algorithms, Operating Systems, and Networking, with the ability to apply them to complex backend/system problems

7

Mandatory (Experience 6) - Must have owned complex, ambiguous, or business-critical engineering problems end-to-end, demonstrating clear technical judgment, trade-offs, problem-solving, and measurable technical/business impact; not limited to feature implementation.

8

Mandatory (Experience 7) - Must have formal technical leadership experience, including mentoring Senior Engineers, conducting design/code reviews, driving engineering quality, and leading technical decisions across a team.

9

Mandatory (Experience 8) - Must be a hands-on IC + Tech Lead, with approximately 70–80% hands-on coding/engineering involvement, not a pure people-management profile.

10

Mandatory (Company) - Product Companies / Startups / B2B SaaS

11

Mandatory (Education) - CS degree or equivalent (B.Tech/B.E./B.S.)

12

Preferred (Skills) - Experience with Kafka/NATS/RabbitMQ, AWS, Docker/Kubernetes, CI/CD, observability, security/compliance, multi-tenant systems, and financial/billing platforms.

Jr Platform Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 0.6-2 years

Shift Timing: 2 PM to 11 PM IST

About Company

It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally,It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

At this company, we value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.

Role Overview

It is seeking a  TechOps Engineer! We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. It engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1+ years of experience as a Site Reliability Engineer, DevOps/ Technical project coordinator role.
• Proven experience of DevOps, SRE, or Technical Project Coordination with IoT or connected devices based platforms.
• Hands-on experience with cloud platforms such as AWS and Infrastructure as Code (IaC) tools such as Terraform.  
• Experience with incident management and on-call best practices. Provide support to on call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.
• 
  

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

We’re on the hunt for a Principal Engineer who loves solving tough problems, mentoring others, and shaping the future of our platform. In this role, you’ll be leading the design and build of scalable systems and integrations across major cybersecurity platforms. Sometimes you’ll be deep in the code, other times you’ll be guiding teams and customers to the right solutions. If you enjoy balancing hands-on work with big-picture thinking, this could be your spot. 

About Us

At Metron Security, we help top cybersecurity companies supercharge their tools through automation and integrations. Our engineers connect and extend platforms like Splunk, IBM QRadar, ServiceNow, CrowdStrike, Cybereason, and many more. We believe in a developer-first culture where creativity, ownership, and continuous learning drive everything we do. 

Why You’ll Love Working Here

• A true developer-first environment where your ideas and technical chops matter.
• Hands-on exposure to 250+ security platforms (yep, really).
• Direct contact with customers so you can see the impact of your work right away.
• A fast-paced, growth-focused culture—but we also respect work-life balance. No weekends, and only occasional evening calls. 

What We’re Looking For 

We’re hoping to meet someone who has both deep technical expertise and natural leadership instincts. You think holistically about systems, enjoy digging into tricky problems, and can guide both teammates and customers to success.

Must-Have Skills

• Solid programming experience across multiple languages (Python, TypeScript, Java, Node.js, Angular, React, C#, C++… we’re language-agnostic and use the best tool for the job).
• Quick at learning new security platforms.
• Proven ability to design and build scalable systems, APIs, and integrations.
• Experience mentoring and leading engineering teams.
• Strong debugging and problem-solving skills in complex environments.
• Organized, reliable, and able to set and meet clear timelines.
• Comfortable working directly with customers to understand needs and design solutions.
• Familiar with cloud platforms (AWS, GCP, or Azure) and security best practices. 

Bonus Points If You

• Have experience building or leading integrations with enterprise security tools.
• Like approaching challenges with a “hacker mindset.” 
• Know your way around Docker, Kubernetes, and cloud deployments. 
• Contribute to open source or share technical insights publicly. 

What You’ll Do

• Be the face of Metron Security with our customers—collaborating on solutions and keeping communication clear.
• Bridge the gap between customers and our dev team, ensuring the right info flows both ways. 
• Mentor and train junior developers, helping them level up. 
• Step in to tackle tough technical problems when the team needs backup.
• Build and document knowledge about security platforms.
• Spot potential roadblocks early and help keep projects on track.

Who You Are

• Strategic thinker who isn’t afraid to roll up their sleeves.
• Clear communicator who collaborates openly.
• Proud of building strong, maintainable solutions that exceed expectations.
• Curious, quick learner, and always exploring new technologies.
• Positive, “let’s figure it out” teammate who lifts others up. 

At Metron Security, we’re all about helping security teams work smarter. If you’re excited to take on big engineering challenges, mentor others, and drive technical vision in a growing company, we’d love to talk.

Join our product development team at Planview as a Senior Software Engineer I and become a pivotal force on the Viz Core Team. This role offers the unique opportunity to shape and lead the development of data-processing pipelines and APIs that are at the heart of our software solutions. These solutions are designed to streamline and enhance the efficiency of software delivery, resonating deeply with software engineers who strive to build better and faster.

At Planview Viz, which is powered by the innovative “Flow Framework,” you will tackle complex data challenges and develop scalable solutions within an AWS cloud environment. Your efforts will be crucial in revolutionizing how businesses harness and interpret vast amounts of workflow data, transforming it into actionable insights that propel organizational efficiency and effectiveness.

Responsibilities (What you'll do)

• Create and refine powerful data-processing architectures that integrate seamlessly with a diverse array of external tools, enhancing the way software is delivered across industries.
• Drive operational excellence by critically analyzing problems, defining requirements, and devising robust solutions that push the boundaries of technology.
• Lead and inspire a team of talented engineers, promoting a culture of ownership, meticulous attention to quality, and proactive problem-solving.
• Stay at the cutting edge of technology by updating and expanding your team’s knowledge of cloud architectures, data processing, and advanced analytics, ensuring that you and your team remain leaders in technological innovation.
• Make a direct impact on the efficiency and effectiveness of software delivery worldwide through innovation and leadership.

Qualifications (What you'll bring)

Who We’re Looking For

The ideal candidate is a seasoned professional in cloud software development with a strong foundation in data processing and scalable software systems. You thrive in collaborative environments and are passionate about advancing cloud technology and data architecture to new heights. You are a leader who enjoys mentoring, guiding, and inspiring others.

Preferred Qualifications

Skills, Knowledge, and Expertise

• A degree in Computer Science, Engineering, or a related field.
• 6+ years of experience with a modern programming language, with a focus on back-end systems and cloud-based technologies.
• Strong capability in architecting and designing robust, scalable software systems.
• Proficiency in AWS or another popular cloud platform.

Additional Qualifications

• Experience with big-data technologies such as Spark and Apache Kafka.
• Experience with Java (version 17), Scala, or other JVM programming languages.
• Experience with tools such as Amazon Redshift and MongoDB.
• Experience with continuous integration and continuous deployment tools such as GitHub, Jenkins, Travis CI, or similar platforms.
• Proficiency in test-driven development.
• Experience with containers and orchestration tools such as Kubernetes.
• Experience working on remote or distributed teams and projects.

Primary Skills: Linux Administration, Production Support

Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.

Key Responsibilities

Platform Monitoring and Reliability

• Monitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.
• Maintain monitoring, alerting, logging, and system-health dashboards.
• Investigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.
• Respond to production incidents and coordinate resolutions with the appropriate engineers and vendors.
• Perform root-cause analysis and document corrective and preventive actions.
• Help maintain defined uptime, response-time, recovery-time, and system-reliability targets.
• Identify recurring problems and recommend permanent solutions.

Cloud Infrastructure and Systems Operations

• Maintain and support cloud infrastructure, servers, databases, networks, storage, and production environments.
• Support development, staging, and production environments.
• Assist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.
• Monitor cloud usage and help control infrastructure and technology costs.
• Maintain access controls, service accounts, certificates, domain configurations, and environment variables.
• Ensure production systems are properly documented and recoverable.

Deployment and Release Support

• Support safe and consistent application deployments.
• Maintain or improve continuous integration and deployment workflows.
• Coordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.
• Help engineering teams identify configuration or infrastructure problems before releases reach production.
• Maintain deployment documentation, technical checklists, and change logs.
• Reduce manual deployment work through automation.

API and Integration Support

• Monitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.
• Investigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.
• Support ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.
• Work with advertisers, publishers, and vendors to diagnose technical integration problems.
• Create clear documentation for common integration methods and troubleshooting procedures.
• Develop alerts that identify integration failures before clients report them.

Call and Lead Operations

• Monitor call-routing, tracking, recording, attribution, and disposition systems.
• Investigate calls that fail to route, connect, record, track, or report correctly.
• Support number provisioning, routing rules, caps, schedules, geographic restrictions, buyer availability, and failover logic.
• Validate that leads, calls, and transactions are properly attributed to the correct advertiser, publisher, campaign, and payout.
• Assist with discrepancies involving call duration, billable events, conversions, payouts, and reporting.
• Help protect revenue by identifying technical leakage and delivery failures.

Data and Reporting Support

• Monitor data pipelines, scheduled jobs, reporting processes, and database performance.
• Investigate discrepancies between platform reporting, billing records, payment records, and third-party systems.
• Write and maintain database queries for troubleshooting, validation, and operational reporting.
• Assist with data corrections using controlled and documented procedures.
• Support dashboards and operational alerts for revenue, margin, consumption, conversion, and platform activity.
• Maintain appropriate controls around production data access and modification.

Security and Access Management

• Support role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.
• Provision and remove employee, contractor, client, and vendor access.
• Monitor suspicious activity and report potential security incidents.
• Assist with vulnerability remediation, security reviews, access audits, and incident-response procedures.
• Protect consumer, advertiser, publisher, employee, and company information.
• Follow company policies for credentials, production access, sensitive data, and change management.

Automation and Process Improvement

• Automate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.
• Reduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.
• Build internal tools that improve visibility and response times.
• Identify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.
• Maintain clear runbooks and standard operating procedures for recurring technical tasks.

Technical Support and Documentation

• Serve as an escalation point for complex platform and integration issues.
• Translate technical problems into clear explanations for nontechnical teams.
• Create and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.
• Track incidents and technical requests through completion.
• Document known issues, temporary workarounds, permanent resolutions, and system dependencies.
• Participate in an on-call rotation for urgent production incidents.

First 90-Day Priorities

The successful candidate will be expected to:

• Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
• Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
• Review existing monitoring, alerting, backups, access controls, and deployment procedures.
• Establish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.
• Resolve high-priority recurring production and integration issues.
• Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
• Create runbooks for the company’s most common and highest-risk technical incidents.
• Identify at least three meaningful automation or cost-saving opportunities.
• Participate in production support and demonstrate ownership of incidents through resolution.

Performance Expectations

Success will be measured by:

• Platform uptime and reliability
• Mean time to acknowledge and resolve incidents
• Reduction in recurring production problems
• Deployment success and rollback rates
• API, postback, webhook, and call-routing reliability
• Reporting and data accuracy
• Backup and recovery readiness
• Quality of technical documentation
• Security and access-control compliance
• Reduction in manual operational work
• Infrastructure costs relative to platform volume
• Responsiveness to internal teams, clients, and technical partners

Required Qualifications

• Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience supporting Linux-based production environments.
• Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
• Experience with relational databases and SQL.
• Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
• Familiarity with monitoring, logging, alerting, and incident-management tools.
• Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
• Understanding of source control, deployment pipelines, and release management.
• Strong troubleshooting, documentation, and communication skills.
• Ability to prioritize incidents based on business and revenue impact.
• Availability to participate in an on-call rotation.

Preferred Qualifications

• Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
• Familiarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.
• Experience with containers, infrastructure as code, and automated deployment tools.
• Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
• Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
• Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
• Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
• Experience with security audits, disaster-recovery testing, and compliance documentation.

Ideal Candidate

The ideal candidate:

• Takes ownership instead of waiting for someone else to fix the problem.
• Remains calm and methodical during high-impact incidents.
• Understands the difference between applying a temporary fix and eliminating a root cause.
• Communicates technical problems clearly and directly.
• Recognizes that production reliability is a business and revenue responsibility.
• Automates repetitive work whenever practical.
• Documents systems so the company is not dependent on one person’s memory.
• Protects security and stability without creating unnecessary bureaucracy.
• Is comfortable working in a fast-moving entrepreneurial environment.
• Can manage competing priorities while maintaining attention to detail.