Job Title: Senior ServiceNow Technical Consultant – Order Management
Location: Remote
Employment Type: Full-time
Job Type : Contract/Freelancer/Permanent
Experience Level: 7+ years in ServiceNow implementation and consulting
🎯 Role Overview:
We are seeking a seasoned ServiceNow Technical Consultant with deep expertise in Order Management to lead solution design, configuration, and deployment of ServiceNow modules tailored to order lifecycle processes. You will collaborate with cross-functional teams to deliver scalable, efficient, and user-centric solutions that align with business goals.
🔧 Key Responsibilities:
Lead end-to-end implementation of Order Management workflows on the ServiceNow platform
Conduct workshops to gather requirements and define future-state processes
Design and configure ServiceNow solutions using best practices and platform capabilities
Integrate Order Management with other ServiceNow modules (e.g., CSM, FSM, ITSM) and external systems
Develop and maintain technical documentation, including architecture diagrams and solution blueprints
Provide technical leadership and mentorship to junior consultants and developers
Perform code reviews and ensure adherence to ServiceNow development standards
Collaborate with stakeholders to ensure timely delivery and alignment with business objectives
Support UAT, deployment, and post-go-live stabilization
📚 Required Skills & Qualifications:
Proven experience in ServiceNow Order Management and related modules
Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and APIs
Experience with Flow Designer, Integration Hub, and Service Catalog
Hands-on experience with ServiceNow Studio and scoped applications
ServiceNow Certified Implementation Specialist (CIS) – preferred
Excellent communication and stakeholder management skills
Ability to translate business requirements into technical solutions
🌟 Preferred Experience:
Telecom, e-commerce, or supply chain domain exposure
Familiarity with AI/ML integrations within ServiceNow workflows
Experience with Agile delivery methodologies
Shubham Vishwakarma
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