Senior IT Customer Success Manager

We are looking for an experienced QA Manager to oversee and manage the Quality Assurance (QA) process for a critical project. The role involves coordinating with multiple stakeholders (clients and vendors), ensuring QA transparency, tracking bugs, keeping QA activities on schedule, and providing overall QA reporting.

Key Responsibilities:

• Act as the primary point of contact for all QA-related activities across multiple stakeholders.
• Manage and coordinate the QA process, ensuring smooth collaboration between the client and vendors.
• Utilize ASANA to track and manage QA tasks, issues, and progress.
• Ensure transparency in QA issues by maintaining comprehensive documentation and reporting.
• Track and monitor bug resolution progress while ensuring timely follow-ups.
• Provide regular status updates and reports on QA activities, issues, and resolutions.
• Identify and mitigate potential QA risks and bottlenecks.
• Work closely with development, product, and vendor teams to ensure quality standards are met.
• Establish and enforce QA best practices and process improvements.
• Ensure QA efforts align with project timelines and overall business objectives.

Required Skills & Qualifications:

• Proven experience as a QA Manager or in a similar QA leadership role (10+ years).
• Hands-on experience with ASANA for project and task management (4-5 years).
• Strong stakeholder management skills with the ability to coordinate between clients and vendors.
• Experience in bug tracking and defect management.
• Excellent reporting and documentation skills.
• Strong understanding of QA methodologies, testing processes, and best practices.
• Ability to identify risks and proactively resolve QA challenges.
• Experience working in agile environments is a plus.
• Strong communication and interpersonal skills.
• Flexibility to work in the New York time zone (onshore or offshore).

Time: As per NY time zone (6 pm - 3 am)

Location: Mumbai/Remote

Roles and Responsibilities

Note : Must have two-wheeler along with permanent driving license.

Required a young and dynamic, preferably male candidate having an experience of 1 - 2 years.

Put forth suggestions for new features and improvements in the current processes -Builds business by identifying and selling prospects

Must have good Interpersonal skill to interact with other deptt.

Scheduling number of meeting with the clients and helping them understand the Product.

Desired Candidate Profile

Must be comfortable for pan india traveling.

Required experienced: interested in Field Marketing

Candidates who have worked in sales or finance jobs are ideal and desired.

Exposure to local language will be preferred or languages well good.

Languages: English, Tamil, Telugu,Hindi,Kanada.

Education: Any Undergraduates / Graduates candidate with 0 to 5 year experience.

Salary: 17k to 35k. with Petrol Allowance+ Incentives+Food Allowance.

Job Benefits & Perks

• Mobile/ TAB/ LAPTOP Reimbursement.
• ESI & PF.
• 5 LAKH Personal Health Insurance.
• Petrol Allowance on KM basis (OWN bikes).
• Incentives for perforamance.
• Increament upto 3k to 5k.
• Travelling and Food Allowance are applicable for on-site.

ALOPEC technologies is looking for a highly motivated and results-driven customer sales executive to join our growing team. As a customer sales executive, you will be responsible for building and maintaining relationships with our clients and promoting our cutting-edge information technology and services. The ideal candidate must have excellent communication and interpersonal skills, a strong work ethic, and a passion for technology and sales. If you are a result-oriented individual who is looking for a challenging and dynamic work environment, we encourage you to apply.

Responsibilities

• Build and maintain strong relationships with our clients and understand their unique business needs.
• Identify new business opportunities and develop strategies to increase sales and revenue.
• Communicate with clients to understand their requirements and present our solutions to them.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services.
• Meet and exceed sales targets and contribute to the overall growth of the company.
• Stay up-to-date with industry trends and new developments in technology and services.
• Create and maintain accurate records of sales, customer interactions, and market trends.
• At least 2 years of experience in sales, preferably in the information technology and services industry.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.
• Self-motivated and results-driven individual.

• (Inbound/outbound) - US auto part calling.

• US shift

• Night shift
• Target based

• Fluent in english with US accent (Listening & Speaking)

Timings : Night shift (8PM - 4AM)

Monday - Friday

• No Indian holidays / US Holidays only

• Saturday-Sundays off

Probation Period - 20 days to 1 month

Probation salary - 1/2 of the salary

(Depends on the probation - selected to be permanent)

Benefits: Health insurance

•Language:

Fluent english (Required)

•Education: Bachelor’s (Required)

Job Description:

• Understand business model and create project roadmap. Break down the big requirements into smaller chunks and prioritize as per the business outcome
• Actively work with product and technology team in a seamless manner
• Coordinate with the User Experience team to design the final intuitive UI and define the overall tech solution along with the IT team
• Leading project planning sessions
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders
• Conducting project review and creating detailed reports for executive staff
• Optimizing and improving processes and the overall approach where necessary
• Create User Journey as per Business expectations along with well-defined user cases, wire frames and workflow diagram
• Own the overall product and feature development projects

• Analyse user data & develop innovative growth hacks to drive user growth and engagement via all channels

Requirement / Desired Skills:

• Proven ability to lead, collaborate with cross-functional teams and manage interactions across Project life Cycle
• Hands on experience in creating user stories, user journey wire frames and workflow and defining acceptance criteria and success matrix
• Strong product design skills from both a technical API integration and user interface design perspective
• Excellent Project Management skills and experience working in Agile fashion
• Excellent communication skills to handle both executive-level discussions as well as functional/technical deep dives
• Demonstrate analytical and quantitative skills over performance matrices such as engagement, retention, conversion funnel, etc.

• Experience in a fin-tech domain is a plus.

The ideal candidate should be able to build the front-end and back-end up from conceptualization and business requirements to a fully functional, responsive & intuitive user interface.

Technology Stack -

• Backend Coding PHP

• Framework - Laravel

• MySQL

• HTML5/ CSS/ Javascript/jQuery/Ajax etc

Responsibilities:

• Developing web applications and services using Agile development methods.

• Contribute to organization for improvements in process and infrastructure.

• Code, test and operate Laravel based services.

• Effectively use tools and ingenuity to identify and fix defects before they become a problem.

• Integration of user-facing elements developed by front-end developers with server-side logic.

• Writing reusable, testable, and efficient code.

• Design and implementation of low-latency, high-availability, and performant applications.

• Implementation of security and data protection.

EXP-Developer-4 to 12 years

         Must have low-level design and development skills.  Should able to design a solution for given use cases. 

• Agile delivery-  Person must able to show design and code on a daily basis
• Must be an experienced PySpark developer and  Scala coding.   Primary skill is PySpark
• Must have experience in designing job orchestration, sequence, metadata design, Audit trail, dynamic parameter passing and error/exception handling
• Good experience with unit, integration and UAT support
• Able to design and code reusable components and functions
• Should able to review design, code & provide review comments with justification
• Zeal to learn new tool/technologies and adoption
• Good to have experience with Devops and CICD

About Mastercard

We are the global technology company behind the world’s fastest payments processing network.

We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.

We ensure every employee has the opportunity to be a part of something bigger and to change lives.

We believe as our company grows, so should you.

We believe in connecting everyone to endless, priceless possibilities.

Overview Services and Data is helping to shape the future of data insights by leveraging billions of anonymized, aggregated transactions in a 10 petabyte date warehouse to help financial institutions, merchants, media, and governments manage their businesses more effectively.

Advanced Analytics is charged with servicing clients by centralizing and optimizing the world class analytical, modeling, software coding, data sourcing, product development, product management, econometrics, and associated delivery capabilities of the MasterCard Advisors organization.

It focuses on creating innovative technology solutions which leverage technology in the data science, artificial intelligence and analytics arenas; on enabling the field with industrialized, repeatable products and on researching and incubating emerging technology to determine how they might apply to our customers and facilitate positive outcomes.

What we are re looking for

• Are you motivated by developing new Analytical skills, leading to insights into issues and developing recommendations that add real value to clients?
• Have you managed the client independently and effectively?
• Do you want to play a key role in driving a world beyond cash?
• Leading the formulation of artificial intelligence and machine learning solution objectives. Working on technical requirements based on user need.
• Responsible for creating the framework of solutions that take data intensive and complex business challenges and provide easily consumed and automated outcomes
• Using unique visualization techniques, condenses large volumes of complex ideas into elegant and simple visual models
• Determine opportunities to exploit new data sources or leverage new outcomes from existing data sources, by applying new models and algorithms to create business value
• Influences a client's strategic decisions by using deep industry expertise and deploying innovative Deep Learning analytics solutions in the operational systems Leadership Skills
• Works closely with clients/internal stakeholders to understand their business needs and design a technical solution
• Proving viability of the solution through mechanisms like proof-of-concepts
• Thought Leadership in AI – Developing compelling audience-specific messages and tools. Capture and share best practices and insights internally and with partners and customers.
• Self-driven, energetic, creative with ability to work in global teams.
• Excellent communication skills and a wide knowledge base, to convince the Stakeholders on application of AI/ML
• Provide technical leadership to the team members in relevant topics on AI/ML
• Adaptable - Takes in stride and constantly attunes to the changing needs of a highly dynamic business
• Curious - our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward by researching and showcasing latest AI tools, techniques and applications
• Tenacious - self-starters who will take ownership of projects and bring them to completion despite difficulties or setbacks
• Consulting and Project Management Experience preferred

Functional and Technical Skills

• Experience in building and implementing AI application in any of the two domains - Fraud, risk, marketing, finance, operations for Banks, Fintech, Ecommerce, merchants or retailers
• Has a deep understanding of business value industry requirements and advanced analytic models (statistical, operations research, computing process)
• Responsible for building applications using artificial intelligence/machine learning technology, applying latest industrial and academic developments, prefer Kaggle hackathon participant
• Expertise in deep learning frameworks for Production Systems like Tensorflow, Keras (for RPD and neural net architecture evaluation), PyTorch and Xgboost, Caffe, Theono
• Proficient in Deep Learning algorithm techniques like Random Forest, GBM, KNN, SVM, Bayesian, Text Mining techniques, Multilayer Perceptron, Neural Networks – Feedforward, CNN, LSTM’s GRU’s.
• Optimization techniques – Activity regularization (L1 and L2), Adam, Adagrad, Adadelta concepts; Cost Functions in Neural Nets – Contrastive Loss, Hinge Loss, Binary Cross entropy, Categorical Cross entropy; developed applications in KRR, NLP, Speech and Image processing
• Expertise in classical Machine Learning algorithms like Logistic Regression, Decision trees, Clustering (K-means, Hierarchical and Self-organizing Maps), TSNE, PCA, Bayesian models, Time Series ARIMA/ARMA, Recommender Systems - Collaborative Filtering, FPMC, FISM, Fossil etc
• Extensive experience in statistical tools and programming environments like Python, R, SAS, SQL
• Experience with BIG DATA platforms - Hadoop, Hive, Spark, GPU Clusters for deep learning

Qualifications

• Minimum Graduate degree in Mathematics/Computer Science/Engineering