Senior IT Customer Success Manager

About Antier Solutions Pvt Ltd:

Antier Solutions Pvt Ltd is a global leader in providing innovative technology solutions, specializing in the Web3 space. We are passionate about enabling businesses to thrive by leveraging cutting-edge technologies and offering services in blockchain, DeFi, NFTs, and more. Our team thrives on collaboration, creativity, and delivering value to our clients. We are looking for a dynamic and results-driven Product Owner to join our team and drive impactful product initiatives.

Job Summary:

As a Product Owner at Antier Solutions Pvt Ltd, you will play a critical role in driving product development from concept through to delivery. You will collaborate closely with cross-functional teams, including development, design, and business stakeholders, to ensure that our products meet customer needs and are delivered on time and within scope. You will also contribute to presales activities, helping to define the product roadmap, client engagement, and ensuring a seamless product delivery process.

Key Responsibilities:

1.Product Strategy and Roadmap:

• Collaborate with business stakeholders to define product vision, strategy, and roadmap aligned with the company’s goals and customer needs.
• Prioritize product features and functionalities, ensuring delivery meets customer requirements and business objectives.

2.Presales Support:

• Engage with potential clients during presales activities, conducting product demos, gathering requirements, and providing solutions.
• Help build product-related proposals, estimate timelines, and provide market insights to assist the sales team.

3.Product Development:

• Work closely with development and design teams to ensure that product requirements are understood and delivered as per defined timelines.
• Translate business needs into clear and actionable user stories, ensuring that features are aligned with customer expectations.

4.Stakeholder Communication:

• Serve as the main point of contact between internal teams and external stakeholders, ensuring clear communication and alignment throughout the product lifecycle.
• Act as the bridge between the technical and business teams, ensuring that both perspectives are effectively addressed in the product development process.

5.Product Delivery:

• Oversee the entire product lifecycle from ideation to release, ensuring timely delivery and maintaining quality standards.
• Manage sprint planning, backlog prioritization, and work closely with agile teams to achieve milestones.

6.Performance Monitoring:

• Continuously monitor and evaluate product performance post-launch, gathering user feedback, and making iterative improvements.

7.Market Research:

• Stay up-to-date with market trends, emerging technologies, and competitors to inform product decisions and strategy.

Skills and Qualifications:

> Experience:

• 3 to 5 years of experience in product management or product ownership, preferably in technology, software development, or Web3 industry.
• Experience with agile methodologies and product delivery in an agile environment.

> Presales Experience:

• Hands-on experience in presales, conducting product demos, gathering customer requirements, and contributing to proposals.

> Web3 Industry (Optional):

• Knowledge or experience in the Web3 space (e.g., blockchain, NFTs, decentralized finance) is an added advantage.
• Certifications related to blockchain, Web3 technologies, or agile methodologies are highly desirable.

> Technical Acumen:

• Strong understanding of technical concepts and the ability to communicate effectively with development teams.
• Familiarity with product management tools (e.g., Jira, Trello, Confluence) and version control systems.

> Communication Skills:

• Excellent written and verbal communication skills.
• Ability to present complex ideas clearly and confidently to both technical and non-technical stakeholders.

> Problem-Solving:

• Strong analytical and problem-solving skills with the ability to think strategically and creatively.

> Customer Focus:

A strong customer-centric approach to product development, with a keen focus on delivering value to end-users.

Education:

• A degree in Business, Computer Science, Engineering, or a related field is preferred.
• Relevant certifications (e.g., Scrum Product Owner, Agile, Blockchain certifications) are a plus.

Why Join Antier Solutions Pvt Ltd?

• Opportunity to work with a passionate team in a dynamic, fast-growing industry.
• Be a key player in driving innovation and product strategy for Web3 solutions.
• Growth opportunities with hands-on experience in cutting-edge technologies.

RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues ● Ensure compliance to all federal and local regulations for collection process

● Update account status records

REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skill

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMQAM0120PS

1. Primary Skills:

• Quality Engineering / Test Automation
• Deep understanding of software engineering fundamentals
• Experience in testing web app - UI, API
• Knows REST API automation
• Experience working in Linux/Unix environment
• Good to have scripting languages (Shell Scripting, Perl)
• Basic Knowledge of SQL
• Outstanding problem solving and debugging skills
• Candidate has worked on Microservices architecture

1. Secondary Skills:

Work closely with product manager and developer to understand product

requirements and design.

• Design and execute manual test cases - End2End testing, functional

testing, UI testing, regression testing, Integration testing.

• Coordinate with the developer, product manager, and other business

stakeholders on test case review, identify missing and complex test case

scenarios.

• Raise bug for test case failure, Publish test report,
• Analyze server logs, DB and provide other relevant details with a bug

4.Years of Experience: 5-8 Years

1. Location:(Hybrid)-Bangalore, Hyderabad and Gurgoan
2. Position-1
3. Budget-24 LPA
4. NP- Immediate-15 Days

Looking for a Senior Digital Marketing Manager to be responsible for marketing strategy for the organization and to drive initiatives to improve SEO, performance ads and brand presence. Our ideal candidate is a blend of analytical and creative, passionate about driving metrics while also being very sensitive to brand and user experience, and distinctive at operating in highly collaborative and cross-functional settings. This role partners closely with our design, engineering, analytics, and broader marketing teams.

‍

• Use data, cross-functional input, and best practices to build a plan for how to optimize the organization digital marketing efforts.
• Develop and maintain marketing performance dashboards. Create and manage implementation of analytics tracking requirements for SEO, performance ads, emailers and any other marketing initiative in the company. Draw insights using the data to enhance marketing performance.
• Work with marketing, engineering, and design to deliver data driven results on A/B tests, SEO, Google Ads, Linkedin Ads, email sequences and customer lifecycle marketing from lead generation to deal closure.
• Work with content creators to ensure content is distributed effectively, generates leads, and improves SEO objectives.
• Manage all ppc campaigns to drive lead generation with right metrics.
• Growth hacks and technical expertise in marketing with various tools like Google analytics, Hubspot, SEO tools, Adwords, Heatmaps etc would be required.
  
  

• Data-driven. You get deep into data to generate hypotheses, run experiments, and scale successful findings.
• Creative. You partner well with design and are excited about building novel things.
• Passionate about customers. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience. You have excellent verbal and written communication skills.
• Organized. You are able to manage highly interdependent, complex projects and keep various work streams on track.
• Ambitious. You are eager to make an impact at orzanization. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.
• A team player. You are able to work with a range of disciplines to execute on your work and thrive seeing different points of view on an issue.

• 5-7 years of relevant work experience in digital marketing, growth marketing and analytics.
• Candidates from SaaS, top institutes like IIM/IIT/NIT/SpJain/NITIE/FMS will be preferred.
• Key skills required:  Content marketing, On page and off page SEO, data driven, good knowledge of SEO tools and  marketing analytics.

Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with the organization.

A SaaS commerce company helping organizations enhance employee engagement by offering products in the area of employee engagement via Empuls, sales & channel incentive management via Compass, and loyalty & rewards management via Plum. We welcome you to explore the website to learn more about us.

If you find this role exciting and want to join us at Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.

Before a product is released to the public, it goes through a lot of quality assurance testing: the QA lead organizes and manages that testing. In fact, the QA lead is just as responsible for a successful product launch as the engineers or developers involved in that project. This is a skilled profession that requires previous experience in quality assurance, preferably in the same industry as the company posting the job, along with prior management experience. QA leads typically keep full-time hours, but they may experience periods of overtime closer to product rollouts. Candidates who enjoy testing products and working in fast-paced environments are a great fit for this role.

1. Experience in HTML, CSS and Bootstrap library is required.
2. Experience in Python Programming. Experience in Pandas and Numpy Libraries.
3. Experience with Django Framework & REST API.
4. Experience Flask, Microservices
5. Experience in FAST API would be added advantage.
6. Exposure in converting ML models to Microservices and exposing them as API
7.  GRPC development

• Work as CAD Wiring Harness Engineer for Automotive applications.
• Good knowledge in Electrical wiring harness design & development of automotive truck/bus/passenger cars.
• Good hands-on experience in CATIA wiring harness routing, packaging, and flattening.
• Good Hands-on experience on Capital Harness XC.
• Knowledge of wire, connector, terminals, fuse box, relay, and fuses.
• Management of engineering & manufacturing BOM for electrical
• Able to read and understand vehicle electrical schematics for automotive application.
• Hands-on experience on CATIA R2019 electrical module. (EI2 and EHF licenses) or other equivalent CAD tools
• Benchmarking of automotive E/E components.
• Good English (spoken & written) Communication is mandatory

• Work with data science teams ,development teams and product managers to ideate
• software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software .
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Capable to handle the individual module / Project

• 2-5 years of relevant experience as a Full Stack Developer or similar role
• Experience developing Web based,desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery etc).
•  Knowledge of multiple back-end languages (e.g. Java, Python,C#) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Experience in React.js .
• Experience in Python Django Framework .
• Familiarity with databases (e.g. MySQL,Postgresql, MongoDB), web servers (e.g.Apache) and UI/UX design .
• Familiarity with Cloud services like AWS, GCP.
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind

• Assess the nature of product or service issues and resolves support problems..
• Interact with customers to help troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• .Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Documenting and communicating the results of your efforts.
• Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes
  Perform Gap-Fit analysis
• Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action
• Develop functional and technical specifications for delivering new and maintaining existing business applications.
• Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team .
• Should act as the liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client