Senior IT Customer Success Manager

What You'll Bring

• Experience: 6+ years building production backend systems in Node.js for B2C products at meaningful scale.

• System Design: This one matters a lot to us. You can reason clearly about scalability, reliability, and trade-offs under real constraints.

• Fundamentals: Strong grasp of API design, service-oriented architecture, data structures, algorithms, and clean code.

• Databases: Depth in SQL and/or NoSQL, data modeling, query optimization, and performance tuning.

• AI-Native: You already use LLMs and agentic approaches to maximize your own efficiency as an engineer.

• Mindset: You enjoy the pace and breadth of a small team, and you are happy picking up whatever moves the product

Position: BMC Helix Consultant (ITSM, DWP & Discovery)

Experience: 5–8 Years

Location: PAN India

Notice Period: 0-15 days

We are looking for an experienced BMC Helix Consultant with strong expertise in Helix ITSM, Digital Workplace (DWP), Discovery, CMDB, and platform integrations.

The ideal candidate should have hands-on experience in troubleshooting complex platform issues, implementing integrations, optimizing service catalog workflows, and supporting enterprise ITSM environments.

Key Responsibilities:

• Configure, customize, and support BMC Helix ITSM solutions.

• Build and optimize Digital Workplace (DWP) service catalog items and workflows.

• Troubleshoot and resolve complex issues related to performance, integrations, CMDB, and Discovery.

• Design and support integrations using REST APIs and web services.

• Work with CMDB normalization and reconciliation processes.

• Support Discovery integrations and ensure accurate CI data synchronization.

• Develop automated approval workflows and service fulfillment processes.

• Participate in platform upgrades, patching, testing, and production readiness activities.

• Collaborate with cross-functional teams and stakeholders to deliver business requirements.

Required Skills:

• 5–8 years of experience in BMC Helix / Remedy platform.

• Strong experience in Helix ITSM modules.

• Hands-on experience with Digital Workplace (DWP).

• Experience with BMC Discovery and CMDB.

• Knowledge of REST APIs and third-party integrations.

• Understanding of Incident, Change, Problem, and Service Request Management.

• Strong troubleshooting and root cause analysis skills.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Smart IT exposure.

• Identity management or SSO integrations.

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and looking to work on large-scale enterprise ITSM initiatives, we would love to connect with you.

About SSC Control Pvt. Ltd.: 

SSC Control Pvt. Ltd. is a family-run organization managed by second-generation entrepreneurs. We are dedicated to helping OEMs, manufacturers, and dealers manage their supply chains by optimizing their procurement efforts. SSC has been in the industry for more than 57 years and has served more than 10,000 + customers. 

 We are a trusted channel partner/authorized distributor of multinational companies like Mitsubishi, Schmersal, Wago, and Nvent-Hoffman Hi-Cool, Roto Motive, Axelon, Novo-Technic, etc . SSC Control Pvt. Ltd. is known for its ethics, integrity, and quality values. SSC Control Pvt. Ltd. was previously known as Sales and Service Corporation. 

With the help of our sister firm, SSC Automation Pvt. Ltd., we design panels for automation devices at our Ahmedabad location.

Website: http://www.ssccontrol.com/

Designation: Sales Engineer

Experience: Minimum 1 year

Location: Ahmedabad 

Job Type: Full-Time 

Key Responsibilities:

searching for new clients who could benefit from our products.

preparing and delivering technical presentations for clients, in order to explain the products and potential deliverables.

Understand customer requirements and convey the same to management.

Help with product modifications based on customer needs.

· Maintain relationships with existing customers – take feedback, resolve problems related to installed equipment, renew orders, etc.

preparation of regular reports.

recording and maintaining client data.

Understanding client quotations and negotiating with them.

Required Qualifications and Skills:

· Bachelor’s in Engineering in Electricals/Electronics

2–5 years of experience in products like, all-purpose industrial automation

· Knowledge of Industrial Motor Production/ Automation

· Good communication and negotiation skills

· Willing to travel twice a week

If you are interested, then please share the following details with your updated CV.

Job Details

• Job Title: Customer Sales Engineer
• Department: Sales
• Employment Type: Permanent
• Location of Posting: Ahmedabad

Experience & Eligibility

• Experience Required: 1–2 years
• Freshers: Yes, freshers are welcome to apply

Educational Qualifications

• Graduation: B.E. (Mechanical) or Diploma in Mechanical Engineering
• Post-Graduation: Not required
• Special Courses: Not required

Key Responsibilities

• Lead generation and follow-up with potential customers
• Building and maintaining strong customer relationships
• Providing technical support and product-related guidance to customers
• Preparing sales reports and maintaining records
• Coordinating with internal teams to ensure customer satisfaction

Skills & Competencies

• Strong communication skills (very important)
• Languages Known: Gujarati, Hindi, English (fluency not mandatory)
• Learning-oriented mindset
• Team player with a positive attitude
• Good problem-solving ability

Position Overview:

As a Frontend Developer, you will be responsible for creating and implementing innovative user interfaces and ensuring the seamless integration of design and functionality. The ideal candidate should have a minimum of 1.5 years of experience in front-end development, with a strong proficiency in React, JavaScript, SCSS, HTML, frontend architecture design, and design concepts

Responsibilities:

Collaborate with the design and development teams to translate UI/UX designs into interactive web pages or applications.

Develop responsive web interfaces and ensure cross-browser compatibility.

Write clean, modular, and maintainable code using best practices and coding standards.

Optimize application performance and ensure scalability.

Conduct thorough testing and debugging to identify and fix issues.

Collaborate with backend developers to integrate frontend interfaces with server-side logic.

Stay up-to-date with the latest front-end technologies, trends, and frameworks.

Participate in code reviews and provide constructive feedback to improve code quality.

Work closely with stakeholders to understand requirements and propose effective technical solutions

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.

Minimum 1.5 years of experience as a Frontend Developer.

Strong proficiency in React, JavaScript, CSS, and HTML.

Solid understanding of frontend architecture design patterns and concepts.

Experience with frontend frameworks like Redux, Vue.js, or Angular is a plus.

Familiarity with RESTful APIs and asynchronous request handling.

Knowledge of version control systems (e. g., Git) and project management tools (e. g., Jira).

Ability to collaborate effectively with cross-functional teams.

Strong problem-solving skills and attention to detail.

Excellent communication and interpersonal skills.

At Advisor360°, we hire people with all kinds of awesome experiences, backgrounds, and perspectives. We like it that way. So even if you don’t meet every single requirement, please consider applying if you like what you see.

As a Full stack Software Engineer, you’ll be part of a team that’s responsible for developing several of Advisor360°’s most visible and critical web applications, including our public-facing application, Investor360°. These products are at the heart of what we offer to our advisors and their clients. In addition to having an Agile mindset and a desire to produce great software, you’ll need a positive attitude and excellent communication skills.

Key responsibilities

• Plan and implement mid- to large-scale projects from conception to completion
• Understand how to adapt theory and best practices to fit the needs of the project
• Deep knowledge and understanding of technology software design patterns and code concepts
• Demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, code comments, and clear code
• Troubleshoot, debug, and upgrade existing systems
• Deploy programs and evaluate user feedback
• Document and maintain software functionality
• Show an appetite and aptitude for taking responsibility for technical decisions
• Assist with the direction for the team
• Collaborate with team members on effective development practices and communicate with tact, professionalism, and an eye toward team progression

Requirements

• 5+ years of programming experience in ASP.NET (C# or VB.NET), including MVC and Web API
• Experience serving as technical lead throughout the full software development lifecycle: conception, architecture definition, detailed design, scoping, planning, implementation, testing, documentation, delivery, and maintenance is preferred
•  Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Knowledge of Angular 5/npm/Swagger/TypeScript/.NET Core, or related technologies, along with client-side frameworks and languages, such as jQuery
• Proficiency in SQL/relational databases and TFS including building and release definitions within a CI and CD environment

Additional skills and knowledge

• Knowledge of Microsoft Azure platform a plus
• Ability to work in a fast-paced, Agile/Scrum environment
• A positive attitude and excellent communication skills
• An Agile mindset and a desire to produce great software

What you need to have:

• 2+ years experience as a Brand Manager / Category Manager / Marketing Manager or similar experience in a startup also works
• Sales/P&L Management - Any experience in managing top line sales and responsible for achieving top-line numbers
• Marketing - Has managed marketing strategy; worked with cross-functional teams to execute marketing campaigns 
• ECommerce experience - Should have a fair understanding of online/digital sales and marketing - Familiar with managing digital campaigns and online customer journey   
• Strong growth trajectory    

• 5 to 8 years of hands on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA 
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts 
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas 
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team 
• Experience in requirements gathering, effort estimate, designing and implementation and creating mock-up screens 
• Experience in databases like MS SQL Server (2005 to 2012,2014), MySQL and MS Access 
• Must have strong database concepts and DB designing skills 
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates 
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# 

• VBA, SQL 

• Strong analytical and problem-solving skills 
• Excellent interpersonal and communication skills 
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance 
• Should be able to work independently 
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail 
• Effective time management skills 
• Customer Focus, Willing to learn and self- teach any new technology 
• Strong business and collaboration skills, and responsive to service needs and operational demands.