Senior IT Customer Success Manager

About MyOperator 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 

Role Overview

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities: 

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. 
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. 
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations

Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

• Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.

Location-Mumbai-Vileparle

Working Days/Time – 6 days /10 AM -7 PM

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly MIS reports
• Collect and validate data from multiple departments (Sales, Operations, Finance)
• Analyze data and highlight key trends, variances, and insights
• Develop and maintain dashboards using Excel or BI tools
• Ensure accuracy and consistency of data across reports
• Automate repetitive reports using advanced Excel or macros
• Support management with ad-hoc reports and analysis
• Coordinate with stakeholders to resolve data discrepancies
• Maintain proper documentation of reports and processes

Required Skills

• Strong knowledge of Microsoft Excel (Advanced Level)
• (Pivot Tables, XLOOKUP/VLOOKUP, IF, INDEX-MATCH)
• Good analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to handle large datasets

Qualifications

• Bachelor’s degree (B.Com / BBA / BSc IT / similar)
• 1–2 years of experience in MIS / Reporting / Data handling roles 

About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation
• Sales CRM
• ERP for Procurement & Finance
• Channel Partner Management
• Vendor Management
• Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

Role Overview

We are looking for a proactive and detail-oriented HR Executive to manage end-to-end HR operations. The ideal candidate will handle recruitment, employee lifecycle management, HR operations, and internal coordination while ensuring smooth people processes and compliance.

Key Responsibilities

1. Recruitment & Onboarding

• Handle end-to-end recruitment for Sales, Delivery, and Support teams.
• Screen resumes, coordinate interviews, and manage offer rollouts.
• Conduct smooth onboarding and induction for new joiners.
• Coordinate with internal teams for work email, tools, and system access.

2. HR Operations & Administration

• Maintain employee records, documents, and HR databases.
• Manage attendance, leave tracking, and time records.
• Ensure adherence to company policies and HR guidelines.
• Support payroll processing and salary coordination.

3. Employee Engagement & Coordination

• Act as a point of contact for employee queries and concerns.
• Support team engagement initiatives and internal communication.
• Assist in organizing team meetings, celebrations, and company events.

4. Performance & Compliance Support

• Assist in performance review processes.
• Track probation confirmations and documentation.
• Ensure proper documentation for audits and internal reviews.

5. HR Documentation

• Draft HR letters, policies, SOPs, and official communication.
• Maintain updated employee files and records.

Requirements

• Bachelor’s degree in HR, Business Administration, or related field.
• 1-3 years of experience in HR operations or generalist role.
• Strong communication and interpersonal skills.
• Good understanding of HR processes, labor compliance, and documentation.
• Ability to multitask and handle confidential information professionally.
• Proficiency in MS Office / Google Workspace.

Strong in Java/JEE, Spring framework,MS, JavaScript, RESTful web services

•            Strong understanding of microservices and associated design patterns

•             Experience with latest unit testing tools including Junit

•              Working knowledge of Angular/React

•              Experience in SQL

•             Experience in identifying and remediating security vulnerabilities

•              Should be well versed with test driven development and be knowledgeable on associated tools and practices - CICD

Talent Acquisition Specialist 

Company: IgniteAndRise 

Website: www.IgniteAndRise.in

Job Title: Talent Acquisition Specialist

Employment Type: Full-Time/Part-Time | Remote 

Work Location: Remote (Work-from-home) 

About Us:

IgniteAndRise is a leading HR solutions provider, specializing in both B2B and B2B2C models. Our mission is to connect top talent with the right career opportunities while offering comprehensive HR services to businesses. From startups to established corporations, we drive growth through recruitment, HR management, policy formulation, and strategic HR consulting.

Job Summary:

We are looking for a proactive and resourceful Talent Acquisition Specialist to join our dynamic team. In this role, you'll be responsible for sourcing, identifying, and recruiting top-tier candidates to meet the diverse hiring needs of our clients. If you are passionate about talent acquisition and thrive in a fast-paced environment, this opportunity is for you!

Key Responsibilities:

Commitment: Dedicate a minimum of 6 months to contribute to IgniteAndRise's growth.

Recruitment: Source, screen, and recruit candidates across sectors, with a focus on sales and technical roles.

Candidate Management: Manage the entire recruitment process from first contact to final placement, ensuring a seamless candidate experience.

Strategic Planning: Develop and execute innovative sourcing strategies beyond job portals to attract top talent.

Client Collaboration: Work closely with clients to understand their hiring needs and provide tailored recruitment solutions.

Process Improvement: Continuously assess and improve recruitment processes to ensure efficiency and high-quality placements.

Required Skills and Experience:

Experience: Minimum 2 years of experience in Recruitment.

Communication: Excellent verbal and written communication skills.

Technical Skills: Proficiency with recruitment software and applicant tracking systems (ATS).

Organization: Strong organizational and time-management skills.

Collaboration: Ability to work independently as well as in a team environment.

Networking: Proven ability to build and maintain professional relationships.

Adaptability: Thrive in a fast-paced and evolving work environment.

What We Offer:

Flexible Work Hours: Full-time and part-time options with remote work. 

Compensation: During a 6-month probationary period, a base salary of ₹10,000/month (₹60,000 paid at the end of the contract) plus ₹30,000 for every successful placement.

Post-Probation Benefits: After 6 months, you'll transition to a Fixed CTC salary with a guaranteed 10% hike and potential performance-based hikes of up to 30%.

Training & Growth: Access to training resources, a collaborative culture, and opportunities for career growth.

Payment Timelines: All payments are processed within 45 to 75 days after successful candidate placement.

How to Apply:

We are looking for immediate joiners and serious candidates who are ready to contribute to our growth. If you meet the requirements.

Main Responsibilities:

The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted).

Main Duties:

Responsible for all deliveries assigned to him/her

Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements

Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle

Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)

Ordering and tracking of specific delivery requirements

Communicate with multiple vendors to provision and activate services.

I

deal Candidate Profile:

2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.

2+ years of experience as Service Delivery Coordinator

Technical qualification in an IT or Engineering discipline an advantage.

• Hands-on development and optimization of image enhancing algorithms for image processing using computational imaging
• Working with peer teams on researching and resolving complex software and system problems
• Analvze and optimize different methodologies to improve output of image processing
• Work closely with Quality Assurance teams to refine algorithms for optimal system performance
• Support products from the early development and prototyping phases through to production
• Developing functional specifications per customer requirements
• Good understanding of image processing techniques such as edge detection skills, image alignment, removing noise, image segmentation, correction/modification, compression, and image reconstruction

Job Profile: Business Development Associate (BDA)

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes on spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalized learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU’s Learning App to understand the magic of the BYJU’s courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you onboard Team BYJU’s. All the best!

Business Development Associate - Direct Sales (On-Field Profile) 

Sector: Sales 

Locations: Across India

Working Days:5 days work week (Saturday and Sunday Mandatory working) 

CTC: Rs. 10 Lakhs per annum (Rs.7 Lakhs per annum as Fixed pay and Rs. 3 Lakhs per annum as Incentive Pay) (Post Training)

Rs.5Lakhs per annum ( Rs.3 Lakhs per annum as Fixed pay and Rs. 2 Lakhs per annum as Incentive Pay) During the Training program of 2 months
 

Business Development Associate - Inside Sales (Office Profile)

Sector: Sales 

Location: Bangalore, India

Working Days: 5 days work week (Saturday and Sunday Mandatory working)

CTC: Rs. 8 Lakhs per annum (Rs.5 Lakhs per annum as Fixed pay and Rs. 3 Lakhs per annum as Incentive Pay) (Post Training)

Rs.5Lakhs per annum ( Rs.3 Lakhs per annum as Fixed pay and Rs. 2 Lakhs per annum as Incentive Pay) During the Training program of 2 months 

Based on your profile, we would like to shortlist you for a Video Interview Call with us after a brief interaction overcall.