Senior IT Customer Success Manager

We are looking for a smart and active Operations Coordinator to manage daily business operations across stores and warehouse.

Responsibilities:

• Collect daily reports from stores and warehouse
• Track sales, stock movement, and pending tasks
• Follow up with teams for missing updates
• Ensure smooth coordination between warehouse, stores, and website
• Identify issues and escalate to management
• Maintain discipline in reporting and operations.

Requirements:

• 1–3 years experience (retail / operations preferred)
• Strong follow-up skills
• Basic Excel knowledge
• Good communication (Hindi/English, Telugu preferred)
• Must be proactive and responsible.

Job Title: AWS DevOps Engineer (MLOps)

We are looking for a highly skilled AWS + MLOps Engineer to design, build, and maintain scalable machine learning infrastructure and pipelines on AWS. The ideal candidate will have strong expertise in DevOps practices, cloud architecture, and MLOps frameworks, along with solid Python programming skills.

Job Description:

We are looking for an experienced AWS DevOps Engineer to join our team. You will be responsible for building and optimising CI/CD pipelines, managing AWS infrastructure, and automating tasks using AWS services.

Key Responsibilities:

• CI/CD Pipelines: Develop CI/CD pipelines with AWS CodePipeline, build ECR images, and update services on ECS.
• Automation: Create Python Lambda functions for automation and AWS Batch jobs for GPU processing.
• Infrastructure Management: Manage AWS infrastructure using Terraform (IAM roles, RDS, Lambda, etc.) and deploy microservices on EKS with ALB Ingress.
• Data Processing: Work with AWS Step Functions and EMR for data workflows; troubleshoot Spark jobs.
• Microservices: Deploy ATLAS on ECS, and create AWS Glue crawlers for data integration.
• Strong Experience with MLOps is an added advantage.

Required Skills:

• Experience with AWS services (ECS, ECR, Lambda, Step Functions, EMR, Glue, etc.).
• Proficient in CI/CD, Terraform, and Python scripting.
• Experience deploying EKS clusters and using AWS ALB for routing.
• Strong troubleshooting skills with EMR and Spark.
• Understanding/experience with AWS EMR, Sagemaker and Databricks would be added advantage

Preferred:

• AWS Certification (DevOps, Solutions Architect, etc.).
• Experience with microservices and GPU-intensive processes.

JOB DESCRIPTION

Senior Product Manager (Technical)

Real-time AI Platform  ·  Enterprise B2B  ·  Multi-Vertical

Company: ableCredit

Location: Bangalore

Reports to: CEO / Co-founder

Team: Engineering, AI/ML, Enterprise Customer Success

Stage: Post-PMF, Pre-Scale

About ableCredit

ableCredit is a GenAI infrastructure company built for enterprises where human conversations drive high-stakes decisions. Our real-time AI co-pilot platform listens to live conversations, guides front-line agents through structured workflows, and captures everything into compliant, structured outputs — automatically.

Why This Role Exists -

This role exists to solve three specific problems:

• Shipping cadence: We build good things but ship unpredictably. We need someone who can install a culture of weekly releases, clear ownership, demo days, and “what shipped this week” accountability.
• AI leverage: We need someone who sees these opportunities instinctively: POC onboarding, SOP configuration, customer telemetry analysis.
• Alignment: The person in this role becomes the connective tissue between Business, engineering, and management - translating customer urgency into engineering priorities without losing either side’s trust.

What You’ll Own

Product Execution & Shipping Culture

• Own the product roadmap for the core ableCredit platform across BFSI, insurance, healthcare, and BPO verticals.
• Install and run a predictable shipping rhythm: sprint planning, release cadence, demo days, weekly “what shipped” updates to the company.
• Own the prioritisation framework: what gets built, what gets deferred, and why. Communicate tradeoffs clearly to engineering, sales, and leadership.

Technical Product Leadership

• Work directly with the engineering and AI teams on architecture decisions, latency tradeoffs, model selection, and evaluation frameworks for AI features.
• Review telemetry dashboards, debug production issues alongside engineers, and read API documentation when integrating with client systems.
• Make platform vs. vertical-specific tradeoffs: know when a feature request genuinely needs custom work and when it’s a configuration problem.

AI as Internal Leverage

• Identify internal workflows that should be automated or agent-powered: POC onboarding, SOP configuration, customer health monitoring, QA of conversation outputs.
• Stay current on AI capabilities (agentic frameworks, evaluation methods, prompt engineering at scale) and translate them into practical product decisions.

Enterprise Customer & Cross-Functional Alignment

• Be the single point of truth between what customers need, what sales has promised, and what engineering is building.
• Join customer calls and on-site visits. Understand the reality of a credit officer in Coimbatore or a branch executive in Nagpur using the product in the field.
• Build a visible, credible roadmap that sales can sell from and customers can plan around .

What We’re Looking For

Non-Negotiables

• 5–8+ years in product management, with at least 2 years shipping AI-powered or data-heavy products to enterprise B2B customers.
• Technical fluency: You’ve written production code at some point in your career. Today, you can read a Grafana dashboard and spot a latency spike, review a PR for product correctness, navigate API docs independently, and check telemetry without filing a ticket. Engineers see you as a technical peer, not a business translator.
• AI product judgment: You understand the difference between AI-as-product and AI-as-infrastructure. You’ve made decisions about model selection, prompt engineering, evaluation frameworks, and graceful degradation in production. Bonus: you’ve built or shipped agentic workflows.
• Shipping culture builder: You’ve joined a team that was building good things but shipping unpredictably, and you changed that. You can describe exactly what you did in the first 90 days.

Strong Preferences

• Multi-vertical or horizontal platform experience: You’ve worked on a product that serves multiple industries and have dealt with “build once, configure many” vs. “this vertical needs something custom” tensions.
• India enterprise context: Comfort with BFSI, regulated industries, or India-specific enterprise sales cycles. You understand that deploying in Tier-2/3 India is a different operating environment than a Valley SaaS playbook.
• Internal AI adoption: Evidence of using AI, automation, or agentic tools to improve your own team’s velocity — not just building AI products for customers.

Nice-to-Haves

• Experience with real-time systems: audio/video streaming, low-latency pipelines, multilingual NLP.
• Startup experience at a comparable stage (post-PMF, pre-scale, 20–80 people).
• Familiarity with Indian language tech, voice AI, or field-force enablement products.

Why Join ableCredit Now

• The AI is real. This isn’t a company that slapped “AI-powered” on a dashboard. Real-time transcription, multilingual voice models, agentic workflows - in production, at scale, in one of the hardest operating environments on earth.
• The expansion is genuinely exciting: four new verticals, a new global product, and 7x revenue growth targeted in a single year.
• You’ll work directly with the founding team, strong engineers, and demanding customers who actually want the product to succeed.

Compensation & Logistics

• Competitive salary + meaningful equity (early-stage, pre-Series A).
• Location:Bangalore, in-office, with occasional travel to customer sites.
• This is a leadership hire. You’ll have a seat at the table on company strategy, not just product decisions.

Domain: Automation Testing – Selenium Job Purpose

 • Thought leadership - Consult with the client and setup/guides a team to strategize, design, implement and run automation solution supporting variety of applications

• Technical leadership - Identify, evaluate, recommend, and optimize current automated testing processes and tools

• Define and implement test automation strategy including roadmap, tools, framework, and approach across project teams

• Oversee technological delivery of the recommended automation solution roadmap across project teams

• setting up end to end QA processes across Requirement Analysis, Test Strategy/Design and Test reporting

• Participate in design and architectural reviews of proposed automation solutions across project teams

 • Designing & implementing enterprise-wide QA strategy for variety of clients including complex applications across multiple tech stacks (involving both functional and automation testing)

• Planning, estimating (should be aware of robust models and how to use them) and tracking team’s work

• Status reporting: Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status etc.

• Mentors/guides the team on technical knowhow

• Adhere to company project standards and guidelines Mandatory Skills & Experience

• 7-11 years of managing team experience and at least 4+ years of in-depth experience in establishing test automation frameworks, evaluating tools, and implementing continuous testing strategy

• Hands on framework development for a Green Field Project

• Strong hands-on experience in Java/JavaScript programming languages; java collection frameworks • Strong experience on QA Automation tools such as Selenium/Cucumber/Appium/SOAPUI etc.

• Strong exposure on UI or API automation, hands on Webservices/Microservices automation

 • Experience in CI/CD tools, such as Gitlab(preferable) / Jenkins

• Experience in Cloud tech preferably AWS

• Experience on Cloud Platforms such as Sauce Labs, Perfecto

• Functional tools like Selenium (mandate), Web driver IO, NightWatchJS, etc

• Should have basic knowledge of JMeter or any other equivalent Performance testing tool

• Sound Knowledge of methodologies and approaches such as Agile, BDD, DevOps etc.

• Industry experience on Financial Services is preferred.

About US Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value Additional Information

• Gender Neutral Policy

• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

• Generous parental leave and new parent transition program

• Flexible work arrangements • Employee Assistance Programs to help you in wellness and well being

About jhana

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the law across research, drafting, and document management. At jhana.ai, we are transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers critical legal insights through advanced AI, producing outputs like redlines, memos, and risk assessments to streamline workflows for legal teams. Recognized as the Best Legal Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals with technology that drives efficiency and excellence. 

Job Description:

jhana is looking for an Sr. Account Manager with background in law to drive growth, optimize business & sales processes, and manage high-value client relationships. This role is ideal for legal professionals with business acumen who seek opportunities in a high-growth, client-focused environment. The candidate must be comfortable working in a dynamic, tech-driven space and be willing to travel for client meetings and industry events.

Responsibilities

Here’s a more refined, sharper version that further streamlines the language and elevates the impact of each point:

1. Sales & Business Development: Define and refine scalable sales processes, drive lead generation, and manage the entire sales cycle to closure.
2. Client Relationship & Strategic Engagement – Manage key client relationships as a trusted advisor, ensuring high retention and satisfaction, and representing the company at client meetings, industry events, and conferences.
3. Pipeline Management & Conversion Optimization – Build and manage a structured sales pipeline, enhancing lead-to-deal conversion and ensuring predictable, sustained revenue growth.
4. Proactive Sales Strategy & Execution – Drive business development by proactively sourcing and closing new opportunities, setting the standard as a top-performing salesperson with a hunter mentality.
5. Consultative Selling & Client Partnership – Leverage a consultative approach to tailor solutions to client needs, fostering strong relationships through impactful presentations, demos, and negotiations.
6. Market & Competitive Intelligence – Stay ahead of industry trends, competitor activities, and client needs to refine sales strategies, shape product positioning, and drive a competitive edge.
7. Cross-functional Collaboration & Data-Driven Reporting – Partner with Marketing, Product, and Customer Success teams to align efforts with company goals, while leveraging CRM systems to track sales performance, forecast accurately, and adjust strategies based on data insights.
8. Leadership in Team Development - Mentoring junior team members, spearhead cross-functional projects with product, marketing, and customer success teams to ensure unified client engagement and retention strategies, and actively participate in strategic discussions by offering insights on process enhancements, client feedback, and sales tactics to drive company growth.
9. Client Engagement & Travel: Represent jhana at client meetings, conferences, and industry events, involving regular travel as well as virtual interactions.

Skills & Experience

1. Education: Bachelor’s degree in Law, Business, or a related field. Advanced degrees (JD, MBA) preferred.
2. Legal Industry Experience: 5+ years (Senior Account Manager) in a top-tier law firm or legal chamber with a strong grasp of legal processes and industry challenges is mandatory.
3. Leadership & Collaboration : Demonstrated ability to mentor and coach junior colleagues, share best practices, and drive collaborative initiatives across departments. Comfort taking ownership of new projects, providing strategic input, and setting a high bar for performance.
4. Consultative Sales & Relationship Building: Adept at identifying client needs and crafting tailored solutions. Track record of consistently meeting or exceeding sales goals, maintaining client satisfaction, and establishing long-term partnerships.
5. Strategic and Data-Driven Mindset: Experience developing or optimizing sales strategies based on market trends and client feedback.
6. Sales & Business Development Expertise: Proven background in Law, sales, account management, or business development, ideally in the legal tech or SaaS sector (preferred).
7. Process Development & Leadership: Experience in designing and implementing scalable sales strategies. Ability to mentor and lead teams effectively.
8. Tech & Data Proficiency: Proficiency in CRM platforms (e.g., Salesforce, HubSpot), data analytics, and sales tracking tools (preferred).
9. Communication & Negotiation: Exceptional verbal and written communication skills with the ability to articulate complex concepts clearly.

Additional Requirements

• Willingness to travel frequently for client meetings and events.
• Strong adaptability to a fast-paced, evolving startup environment.
• Tech-savvy with a keen interest in legal innovation and AI-driven solutions.
• 
  

What We Offer

• Best-in class salary, benefits and performance-based incentives.
• High-impact role with growth opportunities to build and scale the sales function.
• A dynamic, inclusive, and mission-driven work environment.

1. Campaign Development: Creating and launching marketing campaigns across various channels, including social media, email, search, display, and affiliate marketing.

2. Targeting and Segmentation: Identifying and targeting specific audience segments to maximize campaign effectiveness and ROI.

3. Ad Optimization: Continuously monitoring and optimizing ad performance, including ad copy, images, targeting, and bidding strategies.

4. Budget Management: Managing and allocating marketing budgets to maximize ROI and achieve business objectives.

5. Data Analysis: Analyzing campaign data and metrics to measure performance, identify areas for improvement, and inform future marketing strategies.

6. A/B Testing: Conducting A/B testing and experimentation to optimize campaign elements, such as ad creative, landing pages, and email subject lines.

7. Conversion Rate Optimization: Optimizing landing pages, websites, and other digital assets to improve conversion rates and user experience.

8. Return on Ad Spend (ROAS) Analysis: Measuring and analyzing ROAS to ensure that marketing campaigns are generating a positive return on investment.

9. Cross-Channel Marketing: Coordinating and executing marketing campaigns across multiple channels, including social media, email, and search.

10. Team Collaboration: Working closely with cross-functional teams, including sales, product, and creative, to ensure that marketing campaigns are aligned with business objectives and goals.

My Client's India is its largest studio outside USA with 400+ people and growing rapidly. It manages some of the biggest global games in the Casual Gaming, Action Strategy, Match-3, Slots, and Invest Express genres. The game teams are responsible for the long term-vision of the game, its entire Game Design & Tuning, Product Roadmap, Features, Content & Creative decisions, Art work (2D, 3D, Animation), Development, QA/Testing, Analytics & Performance Tracking, User Acquisition & Live Operations.

The India team is full of passionate gamers, who love to play, build great products, and have fun doing it. Studio I expect continued growth and is looking for strong leaders to expand the studio into this next growth phase.

As a Principal Software Engineer, you will be responsible for the software design of large scale applications and features & enhancements which reaches millions of players. You should be passionate about players, performance, scalability and holds a very high bar for quality of the game.

Responsibilities

• Work with Product Management to translate business requirements into technical requirements.
• Owns technical roadmap, design and review for end-to-end games, ensure design quality and integrity
• Modernizing the tech stack
• Bring tech innovations in the game which will help in growth of the games
• Design, code, and develop new features/fix bugs/add enhancements
• Analyze and improve efficiency, scalability and stability of various system resources
• Lead and Mentor junior engineers and drive a culture of technical perfection.
• Drive creative and innovative solutions to complex problems, exemplifying good technical discernment.
• Drive improvements and new approaches to address potential systemic pain points and technical debt, anticipate and avoid problems.
• Take a hands-on approach in the development of prototypes, independently and with others, to establish design decisions and/or technical feasibility.

Required Skills

• Masters or Bachelor’s Degree in Computer Science, Engineering or equivalent
• A minimum of 7 years of professional experience in software development, mobile, desktop or web application development with hands on coding experience covering full stack
• Experience coding in C#, C++, Python, Javascript and SQL
• Working knowledge of mobile landscape, architectures, trends, and emerging technologies.
• A proven foundation in computer science, with strong competencies in data structures, algorithms, OOPS and software design
• Strong problem solving and debugging skills
• Excellent communication skills and the ability to work effectively in a team environment.

Desired Skills

• Experience with mobile development – Android/iOS/Native OR on game engines such as Cocos-2D, Unity or other.

• Experience with Amazon Web Services (EC2, ELBs, ElastiCache, DynamoDB, terraform etc)
• Experience with setting up server monitoring, alerting and server provisioning
• Familiarity with micro service architecture, containers and related technologies (Docker, Kubernetes, ECS)
• Experience with development tools & integrated build systems: XCode, IntelliJ, Git/Jenkins
• Experience of driving activities, review process to ensure software and product quality.
• Willing to pick up any languages, technologies, or methodologies necessary to smite a challenge—and if a conventional solution does not exist, then innovate as necessary.

What we offer you:

• Work in a studio that has complete P&L ownership of games
• Competitive salary, discretionary annual bonus scheme and  RSUs
• Full medical, accident as well as life insurance benefits
• Catered breakfast, lunch and evening snacks
• Child care facilities for women employees and discounted facilities for male employees
• Well stocked pantry
• Generous Paid Maternity/Paternity leave
• Employee Assistance Programs
• Active Employee Resource Groups – Women 
• Frequent employee events
• Additional leave options for most employees
• Flexible working hours on many teams
• Casual dress every single day
• Work with cool people and impact millions of daily players!

We are seeking a highly motivated and talented individual to join our team as a Fresher Software Developer. As a software developer, you will be involved in the entire software development life cycle, from concept and design to testing and deployment. This is an excellent opportunity for recent graduates or individuals with limited professional experience to kickstart their career in software development.

Responsibilities:

Coding and Development:

• Collaborate with cross-functional teams to analyze requirements and develop high-quality software solutions.
• Write clean, efficient, and maintainable code in accordance with industry best practices.
• Participate in code reviews to ensure code quality and provide constructive feedback.

Testing and Debugging:

• Conduct thorough testing of software applications to identify and fix bugs, ensuring the delivery of reliable and robust software.
• Debug and troubleshoot issues, providing timely resolutions.

Learning and Growth:

• Stay updated on emerging technologies and industry trends to enhance skills and contribute to continuous improvement within the development team.
• Actively participate in training programs and self-directed learning to broaden technical knowledge.

Collaboration:

• Collaborate with team members, including other developers, designers, and product managers, to deliver high-quality software solutions.

Educational Background:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

Designation & Key Objectives: Graphic Designer

● Conceptualization to Execution: Plan, Design and Develop graphics based on requirements. Assisting and creating concepts for SALE, Shoot, Launch Campaigns.

● Basic 2D Animation: Creation of 2D animation for videos and ads.

● Assisting and creating ECOM wireframes for SALE, Product launches etc.

● In addition to the above, ideas related to print, retail and hoardings could be implemented too.

Qualifications and Functional Competencies

● A strong background in graphic design

● Knowledge of the latest graphics & video tools and software - Photoshop, Illustrator, Premier Pro, InDesign, After Effects

● Knowledge of current fashion design trends is a plus

● UI knowledge - desktop & mobile is a plus

● Vendor interaction and development abilities

● Should be able to multitask

Designation: Business Development Executive
Role: International IT Project Acquisition

Responsibilities:
·Identify strong potential prospects and generate quality leads from designated target geographies.
·Using different online research tools to extract the contact information of prospects.
·Handle the initial discussions and collect the strategic information about the prospects through cold calling, e-mailing LinkedIn, and other sources.
·Identify the decision-maker through different channels and ensuring the optimum conversion within a short span of time.
·Understand complex requirements of the prospects and bringing up the projects for the company.
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
 
Skill & Experience Required
 
·Good written and oral communication without MTI is must
·Strong research and analytical skills.
·Proficient with international Call Centres with a minimum of 1-2 years of US & Australian IT project acquisition experience.
·Strong interpersonal skill, ability to handle the profiles independently and in a team.
 
Experience: 1-2 Years
Strong communication skill in English
Education: Any Bachelor Degree/ Post Graduation
Shift: US & Australian Shifts
Job Location: Cochin
Salary: Best in the industry