Senior IT Customer Success Manager

Job Title: Lead - Monitoring

Location: Gurgaon

Experience Required: 8+ Years

Job Type: Full Time

Position Summary

We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.

As the Lead - Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.

This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.

Roles and Responsibilities

• Monitor System Performance:
• Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
• Troubleshooting and Issue Resolution:
• Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
• Capacity Planning:
• Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
• Incident Response:
• Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
• Monitoring Tools Management:
• Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
• Performance Analysis:
• Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
• Cloud Monitoring:
• Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
• Synthetic Monitoring:
• Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
• Documentation and Reporting:
• Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
• KPIs and Dashboards:
• Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
• Team Leadership:
• Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.

Skills and Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
• Experience:
• Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
• Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
• Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
• Technical Skills:
• Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
• Strong analytical, problem-solving, and decision-making skills.
• Soft Skills:
• Strong leadership, communication, and team collaboration abilities.
• Experience in publishing KPIs, dashboards, and other reporting mechanisms.

Good to Have Certifications (Preferred):

• ITIL Foundation
• Certified Monitoring Professional (CMP)
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: SCOM (if available)

Job Title: Training Coordinator  

Location: Bengaluru, India  

Experience: 0-2 years  

Qualification: Bachelor of Computer Applications (BCA)  

Mandatory Skills: Excellent Communication Skills  

Job Summary:  

As a Training Coordinator, you will be responsible for organizing, scheduling, and managing training programs for employees or clients. You will ensure smooth execution of training sessions, coordinate with trainers, and maintain training records.

Key Responsibilities:

- Plan, schedule, and coordinate training sessions.  

- Communicate with trainers and trainees to ensure smooth execution.  

- Maintain training records and documentation.  

- Assist in the development of training materials and resources.  

- Evaluate training effectiveness and provide feedback.  

- Handle queries related to training programs.  

- Ensure compliance with company training policies.  

Required Skills:

Excellent communication skills (verbal & written).  

Strong organizational and time-management abilities.  

Ability to work in a fast-paced environment.  

Basic knowledge of training methodologies.  

Proficiency in MS Office (Excel, PowerPoint, Word).  

Preferred Skills:

- Experience in coordinating training programs.  

- Knowledge of Learning Management Systems (LMS).  

- Ability to multitask and manage multiple training sessions.  

About ProjectDiscovery

ProjectDiscovery is an open-source powered cyber security company with a mission to democratize security. With one of the largest open-source security communities in the world, we host contributions from security researchers and engineers to our 20+ open-source projects, including tools like Nuclei and httpx, which have earned us over 100k GitHub stars and millions of downloads.

We’re a passionate, globally distributed team of ~35, driven by the shared mission of revolutionizing the application security landscape. Backed by $25M in funding, we’re looking for talented individuals to join us in Jaipur office.

Learn more at:

🌐 ProjectDiscovery.io

📂 ProjectDiscovery GitHub

About the Role

We are looking for a software engineer to join our core platform team. The Platform team is a small group of experienced engineers managing ProjectDiscovery infrastructure, improving developer velocity, and ensuring the security, reliability, and scalability of our software. We are highly engaged in shaping the engineering culture at ProjectDiscovery, and operate as “the execution arm” working closely with founders and our CTO.

• Own codebase health, iteration velocity, and developer experience for all of ProjectDiscovery engineering.
• Build and maintain scalable, high-performance web applications.
• Work across the stack, from crafting intuitive front-end interfaces to building robust backend systems.
• Design and implement secure, maintainable APIs for seamless integration of tools and platforms.

What We’re Looking For:

• Expert with JavaScript (Next.js, React) and backend technologies like Node.js and Go.
• Experience with cloud services (Vercel, AWS, GCP) and modern DevOps practices.
• Knowledge of RESTful APIs and database systems like PostgreSQL, Elastic or MongoDB.
• Self-motivated and passionate about solving complex problems at scale.
• Operating and optimizing CI/CD systems to improve developer velocity

Why Join Us?

• Competitive compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and grow - we provide mentorship and send you to events that help you build your network and technical skills.
• Learn with intense innovation and software shipping cycles. We ship multiple times a week and push major releases a couple of times a month.

Our Interview Process

We value efficiency and technical excellence in our hiring process:

1. Application Review: Your application is reviewed by a technical team member.
2. Initial Screening: A short call to understand your background, goals, and fit.

• Technical Rounds:Coding Assessment: Solve challenges using our tech stack.
• Create PR: Develop or enhance a feature related to one of our open-source tools.

1. Final Round: Showcase your work, share your vision, and discuss how you can contribute to ProjectDiscovery at our office in Jaipur.

Responsibilities:

1. Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
2. Design, build and maintain our social media presence
3. Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
4. Identify trends and insights, and optimize spend and performance based on the insights
5. Brainstorm new and creative growth strategies
6. Plan, execute, and measure experiments and conversion tests
7. Collaborate with internal teams to create landing pages and optimize the user experience
8. Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
9. Instrument conversion points and optimize user funnels
10. Collaborate with agencies and other vendor partners
11. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• A field sales executive travel to locations to advocate supply of products to the customers they have targeted and the ones who they are already dealing with.
• It also involves operating outside their offices pitching potential clients and to maximise the company's sales of their products and services.
• These tasks are often performed over cold calling or knocking all doors or even scheduling all meetings with the customers at the offices.
   

Responsibilities

• Primarily your focus should be on the sale of products and services to probable customers within a specific region.
• It is completely different from being a general sales executive because this particular job role demands you to travel either to find new clients or customers or to maintain relationships with the customers whom you are already working with.
• Must contact all the clients and potential customers to discuss their products would meet their requirements.
• Arrange meetings with the clients or visit their offices or homes to persuade them to buy a product or subscribe to any service which your company is offering.
• Focus should be to increase the sales of the company
• Should provide a concise description of the products and services to the customers and also drawing attention to the benefits of the available services.
• Carry out price negotiations with the customers on behalf of the organization to reach a favorable agreement for both.
• Must also carry out a survey to figure out the current trends in the industry such as prices of the products and the demand for it etc.
• Must totally focus on increasing the business by making various sales targets and estimating sales targets.
• They need to generate business leads for the company which they are working for and also prepare and maintain statistical data and provide reports whenever necessary.

This role is Temporary full time.
Must to have:

• Minimum 5 years of QA automation experience
• Solid knowledge of Mobile application automation i
• Experience in Selenium and Appium tools and scripting language

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.