
About SyMetric
About
SyMetric is the brainchild of a group of highly-skilled professionals with in-depth exposure to the IT Software and Clinical Research Industries. With more than 120 person years of combined relevant experience amongst us, we are engaged in building comprehensive, seamless and world class software solutions for Clinical Research Industry. Our products suite consists of CTMS, EDC and IRT/IWRS solutions. These are not built as individual products, but are developed on a single database, as a single integrated product. Customers can choose any module or a process from these host of capabilities. We offer then entire suite as in Integrated IT Platform under our brand name SyMetric™ C6 for Clinical Endpoint Studies, and SyMetric™ BIO for BA/BE Studies. Our flagship product SyMetric C6 is a cloud based web platform, combining the power of technology with simplicity. This platform can be used for clinical end point studies of all the phases. With this platform, we can also handle trials for medical devises, nutraceutical and cosmeceutical products. We also have an exclusive product SyMetric BIO, to handle BA/BE studies. The specialized features of this product can easily handle cross over studies over multiple periods, with well controlled wash-out periods. It combines the extensive data management features to this tailor made solution for BA/BE Studies. We thrive on research and innovation. We spend considerable effort studying the industry trends, working with experts associated with Clinical Research, analyzing customer requirements and listening to user feedback, to continually enhance our solutions offering, combined with the power of technology. Strength of SyMetric Systems revolves around Flexibility and Adaptability.
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• Write well designed, testable, efficient code by using best software
development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our site
• Stay plugged into emerging technologies/industry trends and apply them into
operations and activities
• Cooperate with web designers to match visual design intent
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 4 Years of experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Familiarity with at least one of the following programming languages: ASP.NET
Core (C#), PHP
• A solid understanding of how web applications work including security, session
management, and best development practices
• Adequate knowledge of relational database systems, Object Oriented
Programming and web application development
• Hands-on experience with network diagnostics, network analytics tools
• Basic knowledge of Search Engine Optimization process
• Strong organizational skills to juggle multiple tasks within the constraints of
timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master
diverse web technologies and techniques.
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Exceptional working knowledge of various website development techniques.
• Exceptional understanding of UI Prototyping tools.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• A keen eye on details.
• Exceptional time management abilities.
Role Overview
We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)
and strong scripting and data-handling skills.
This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.
Key Responsibilities
· Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.
· Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.
· Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.
· Write natural language instructions aligned with ServiceNow’s business logic and workflows.
· Use SQL queries for validation and quality checks of task data.
· Apply prompt engineering techniques to guide model reasoning.
· Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).
· Create and maintain documentation of scenario patterns and best practices.
Required Experience
· 4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).
· Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.
· Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.
· Exposure to AI model training workflows or structured data design is a plus.
Preferred Qualifications
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)
· Exposure to AI/ML workflows or model training data preparation.
· Excellent written and verbal communication skills, with client-facing
Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.
- This role will be responsible for building, reviewing, deploying and maintaining the software solutions.
- Meeting with the development team to discuss user interface ideas and applications.
- Development experience in the CHATWOOT (https://www.chatwoot.com/) and other omnichannel tools.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
· Proven work experience as a Ruby on Rails developer
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
- Experience with user interface design.
- Experience with browser-based debugging and performance testing software.
· Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and jQuery
· Experience developing highly interactive applications
· A firm grasp of object oriented analysis and design
· Passion for writing great, simple, clean, efficient code
· Good knowledge of relational databases
· Working knowledge of NoSQL databases
JD:
Designation :
Senior Software Engineer - Web application developer.Net (C#, ASP.Net) Web Application Developer Job
Educational Qualifications :
Engineering degree (in Computers) or MCA or M.Sc (in Information Technology
or Computer Science) or any Degree with equivalent work experience.
Experience :
- 4 - 7 years of strong working experience in advanced .NET technologies (Full
Stack Development)
Technical Qualification
- Should have at least 4 years of strong working experience in .NET technologies
- Proven working experience with Full Stack development
- Strong working experience with UI and JS frameworks like AngularJS,
ReactJS, TypeScript, CSS, SASS, Bootstrap etc. (all latest versions)
- Strong working experience with Azure environments/Services (Blobs,
queues, Storage, VMs, App service environments, Azure App services .NET
Core etc...)
- C#, Net 6, Web API
- Strong understanding of Dependency Injection
- Proven track record/Solid Hands-on experience with building projects from
scratch
o Setting up framework components
o Configurations
o Visualize DB Structure and design them
- Working experience with SQL Server 2019 and ADO.Net
- Hands-on experience with any No-SQL Database is a plus
Title: Technical Lead, CAST AI center
Location: Bangalore
Reports to: Director, Professional Services
The Person: The successful candidate will be an intelligent, highly energetic self-starter with excellent communication, technical skills with a very solid technical background in the application development world. Experience of working in Application Modernization / DevOps / Cloud readiness assessments / Flaw Interception & Security projects is mandatory. Prior experience in working with any professional services teams would be a big plus. And you know, love and understand complex technologies, and always seek out engaging technical discussions and has the appetite to work in a fast-paced consulting environment.
Role & Responsibilities: As a lead, you will help address various customer’s problems - Identifying the applications which can be transformed to cloud, identifying the security vulnerabilities to reduce the business risk, assist Customer modernize their applications by providing MRI like visibility of the software in assessing the complexity, functionality etc, identifying the productivity of the vendor teams to help optimize the efficient use of budget, identifying regulatory requirements like storage of personal data in the applications and help business to be compliant and various other use cases.
Role combines a thorough understanding of the product and recommending the CAST solutions.
- Lead project teams in all technical aspects of project execution, by giving guidance to consultants and project stakeholders, by delivering advanced technical configuration of CAST products
- Should able to analyze an enterprise application using AIP platform of all the phases in the product life cycle
- Work in complete autonomy to deliver project deliverables, for advanced technical deliverables, with required level of quality
- Understand and interpret the various CAST metrics to customers in solving specific use case of CAST customers
- Must have troubleshooting skills
- Able to proactively identify risks related to application /deliverables and propose a mitigation plan
- Capable to execute Pilots and Assessments
- Take responsibility for analyzing a customer application using the CAST product to provide end to end process including the customer process and communication
- Provide custom solutions to customer requirements
- In synchronization with Project Manager, detect potential risks and issues, engage and track remediation plans. Contribute proactively to designing remediation plan for Senior level.
- Contribute to improvement of internal process, tooling and quality process
- Design, build and collect technical materials as part of project executions in a spirit of reusability for future engagements and maintain knowledge on best practices, tools and reusable components for CAST analysis
Experience of the AD world, excellent problem solving & solution-oriented skills, communication skills and a very strong drive are key characteristics for success.
Qualifications:
- Bachelor’s Degree (or equivalent) in a technical discipline; a master’s degree would be a plus
- Effective communication skills in English is mandatory for non-native English speakers (oral and written)
- Minimum 8+ years of technical consultancy experience software development / software implementation in the software industry
- Strong technical expertise and experience in either J2EE or .NET and one of the common databases such as Oracle, DB2 or SQL Server
- Excellent communication skills (oral and written) including an ability to communicate effectively at senior levels within client organizations
- Strong knowledge of the AD ‘world’ is mandatory
- Ability to work independently toward stated business goals
- A world-class development environment and working culture.
- Intensive cutting edge technologies to work on.
- Very challenging development projects where you will learn more in one year what might take several years in a large firm.
- Preferably CS grads (M.SC in Computer Science and MCA in Fullstack Development , B. Tech. in computer science.
- Expert in Web Technologies (HTML, CSS, Bootstrap, Javascript, Jquery, SQL, etc). Or Data Analytics Technologies (Database, BI Tools, Python, Pandas etc)
- Shall know one of the web frameworks like Django, Flask (only for web developers)
- Should be conversant with at least one programming language like Java, Python or C#.
- Experience - Freshers or one year.
- Ability to quickly learn new technologies
- Willingness to work hard and unrelentingly focussed on deliverables.
- Mastery over English or communication skills is NOT required. We are looking for people with a passion for technology and engineering.
• Make technical and product decisions based on the roadmap autonomously
• Contribute to team and organizational improvements in process and infrastructure
• Build new features, bug fix and suggest projects that will improve productivity and
infrastructure
• Code, test and operate React.js-based services
• Debug production issues across services and multiple levels of the stack
Requirements
• Education: Engineering Graduate/ Postgraduate in Computer Science
• Experience: 2-5 Years of Experience as a Front end Developer and at least 2 years of
React.js experience
Must to Have
• 2+ years of UI development
• 2+ years of React.js development
• Knowledge of GraphQL and TypeScript
• Experience with Node.js
• Sass, Git, Linux
• Knowledge of Microservice architecture
• Knowledge of Docker
• Experience with AWS, Azure or Google Cloud
• Good understanding of MySQL/MariaDB
• Understanding of Non-relational Databases MongoDB, Redis
• Insightful experience in various web design and technologies HTML, CSS, Ajax and
jQuery.
• Must have Analytical and Debugging Skill
What You'll Do :
You will be a part of our backend team working on keeping our REST API and GraphQL API up and running and making sure that our users get the right data at the right time.
You will have ownership of developing and maintaining our backend services including users, courses, and operations tools that manage our product and logistics.
You will work on architecting and scaling highly-available RESTful services and back-end systems from scratch.
This is a position for an experienced Node programmer with at least 2 years under the belt, but you don't have to be a rock star, a ninja, or a superhero to apply.
What You'll Need :
You will fit well in the backend team if you are passionate about technology and have experience programming in Node. Knowledge of technologies like Cassandra, Elasticsearch, PostgreSQL, REST and JSON will help you get going from day one.
As an experienced Node developer, you should be intimately familiar with the platform, with
JavaScript, and with the stables of full-stack web development : HTTP, JavaScript, CSS, HTML, SQL.
It's a bonus if you're broadly familiar with other languages as well- we write some services in Go and have data pipelines written in Python- but your main work will be JavaScript through and through.
You will be a perfect match with our team if you love collaborating with people from all disciplines to solve complex problems, always want to learn new skills and take ownership of your work.








