Senior Compensation Analyst

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Role & Responsibilities:

• Strong Microsoft Dynamics CRM product experience, ideally with CRM 2016 or 365.
• Have been involved in the delivery of at least five Microsoft Dynamics CRM projects.
• 4+ Years of custom development experience in Microsoft Dynamics CRM/365.
• 3+ Years of experience in .NET, C#, ASP.NET & JavaScript programming.
• Proven experience in consulting on software products, business analysis &requirements gathering.
• Proficiency in developing plug-in & workflow assemblies.
• Experienced in developing .NET web services & web API applications.
• Understanding of SQL Server 2016. Able to customize CRM forms, views, workflows, business rules, charts, & dashboards.
• Knowledge of CRM usage in Browsers, Outlook, Tablet & Mobile Applications.
• Knowledge of Power Automate and Azure is a plus but not mandatory.
• Hands on experience with Team Foundation Server. Responsibility :
• Implementing & extending Dynamics CRM software & inspiring its use within the business environment, advising on best practices to ensure its features are utilized to their fullest.

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

InovarTech is hiring Lead application developer in SharePoint, O365 to participate in the design and development of a variety of applications.

QUALIFICATIONS:

• Must have People Leading experience.
• 7+ years of experience in SharePoint development including SharePoint online and O365
• Strong Experience on migration projects on-premises to Office 365 or Lotus Notes to Office 365.
• Good Experience with ShareGate or any other migration tools.
• Demonstrated experience with Microsoft .NET development languages and tools, JavaScript, HTML5, JSON, CSOM, REST APIs, SQL, XML
• At least 2+ years of experience in SharePoint Framework (SPFx) using React/Typescript.
• Experience with Designing custom SharePoint solution with Azure and other 3rd party services.
• Demonstrated experience building workflow and collaboration solutions with tools such as SharePoint Designer, Power Automate, PowerApps (Canvas/Model driven App), Logic Apps, Nintex, K2
• Knowledge of various platforms such as Microsoft Office 365, Azure, Azure Search, SharePoint Search & AAD

This position will work on a variety of custom projects. Depending on workload and project needs, the position may be performing any or all the following functions for one or more projects simultaneously.

• Analyse, design and develop SharePoint Solutions based on client requirements based on PLA.
• Estimation and planning.
• Design and Develop PowerApps and Microsoft Flow apps.
• Provides in-depth senior level technical knowledge (workaround, root cause analysis, and permanent resolution) to resolve complex problems in the technical environment.
• Create sites, lists, views, forms, SharePoint Designer Workflows, and web parts
• Design detailed architecture for complex solutions, including external design (navigation, screens, reports) and internal design (software and hardware platform, connectivity, modules, back-end and front-end components, interfaces) based on established architectural standards
• Prepares documentation including backup and recovery procedures, technical documentation
• Performs maintenance and enhancements and ongoing SharePoint administration.
• Familiarity with Agile development methodologies, Familiarity with Team Foundation Server and build management
• Experience on Hybrid Exchange for co-existence and migration
• Experience with Microsoft Azure, including the Portal and DevOps
• Experience with SharePoint Administration, Configuration, role & access management, deployment

Perks and Benefits

• Amazing work environment
• Excellent Career growth opportunities
• Compensation and benefits are best in the industry

JD as below:

Java Developer

Strong in Java8 with Microservices + Spring Boot, Hibernate, JPA Exposure to MySQL

Only Immediate joiner or Serving

About Wise

Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 2mn users in 12 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.

What we need

We need you, if you are a senior software engineer with 4+ years of experience in building robust scalable systems. Work would involve building things quickly and adapting based on market feedback while ensuring the security and quality of the codebase. If you love coding and building things excites you, we would like to talk to you.

What you will need (Skills)

• Experience building microservices and distributed systems, RESTful APIs, user interfaces
• Knowledge and will of writing unit, integration tests is a must. TDD is a plus
• Preferably a polyglot: Strong command Ruby/Golang/Java/Python
• Some exposure to infra: Deployments, CI/CD setup, security. AWS exposure is good to have
• Strong database concepts. Experience with MongoDB is a plus

What you will do

• Feature analysis, hands on development, code reviews, deployment & rollouts
• Passionately maintain coding practices, quality & good design standards
• Design and develop highly scalable, available, secure and fault tolerant systems
• Actively contribute in assessing & improving/optimizing security & infrastructure

Great to have

• Sense of ownership
• Developers who can talk product and strategy
• Experience in building scalable consumer products
• Strong opinions, loosely held

Good to have

• Interest in mentorship
• Good written communication skills
• Bangalore love

Probably not ideal if

• If you have always been right about stuff in life
• No flexibility around working hours (this doesn’t mean we work long hours but if our systems get attacked in the middle of the night, we would need you to HODORR!)

Definitely get in touch if you

• Would have started the exact same company but willing to build it together with a great team
• Find our current product unbearably slow or inadequate
• Think this company isn’t going to work as it is right now

Hi,

Greeting from Acess Meditech Pvt Ltd. is into providing of business process outsourcing services for Insurance industry.

Job Title: Dot Net developer

Year of Experience: 1- 4 years

Location: Hyderabad

Job Responsibility

• Should have minimum worked in .Net fw >=4.0.

• Should have experience in VB.Net

• Should have used 1+ experience in .Net 3.5 using minimum Visual Studio 2008 or >= Visual Studio 2010.

• Should have worked with SQL Server ver. >= 2010. Should have extensive knowledge in developing stored procedures using TVP, XML. should have worked with SQL Server Functions, Triggers, creating and modifying scripts based on business requirements.

• Should have worked knowledge in developing web-services.

• Should have hands on experience of at-least 1year in Build and Release management.

• Should have minimum 1+ years experience in Web Api’s

Key Skills:

Asp.Net,

VB.Net,

C#,

SQL server

Web API