Senior Backend Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• Computer Science degree from an accredited college or university
• 8-10 years software development experience
• Web based development experience (Core PHP, JavaScript, CSS, HTML, SQL)
• Experience in clinical or healthcare applications
• Good communication skills

Job Title: Senior Node.js Developer

Company: P99soft

Locations: Bangalore, Pune, Hyderabad

Experience: 5+ years

Job Type: Full-time

About P99soft:

P99soft is a dynamic and innovative software development company dedicated to creating cutting-edge solutions for our clients. We take pride in fostering a collaborative and forward-thinking environment. As we continue to grow, we are seeking an experienced Senior Node.js Developer to join our team.

Responsibilities:

As a Senior Node.js Developer at P99soft, you will be a key contributor to our development team. Your responsibilities will include:

Backend Development: Lead the development of robust and scalable backend solutions using Node.js.

Architecture and Design: Make critical decisions regarding the architecture and design of Node.js applications, ensuring high performance and maintainability.

API Development: Design and implement RESTful APIs to support various front-end functionalities.

Database Integration: Collaborate with database administrators and integrate databases into Node.js applications.

Code Review: Participate in code reviews to maintain code quality and provide constructive feedback to team members.

Mentorship: Provide guidance and mentorship to junior developers, contributing to the growth and skill development of the team.

Requirements:

To be successful in this role, you should have:

4+ years of Node.js Development Experience: Proven experience in developing backend solutions using Node.js.

JavaScript Mastery: Strong command of JavaScript and its asynchronous nature.

Recommended Experience: Proficiency in Node.js, Typescript, React, and MongoDB.

Additional Skills (Plus):

Experience in Next.js, NestJS, Fastify, React Native, Golang, Docker, Kubernetes, or AWS.

Customer Interaction (Plus): Experience working directly with customers is a plus.

Additional Experience (Plus):

• API development or database design experience.
• Communication Skills: Excellent communication skills, both written and verbal, to collaborate effectively with team members and clients.

Skills required:

1. PHP 7.x, MySQL 5.x

2. Must have experience of 5+ years with core OOP

3. Must have experience in MVC framework Laravel ( Must ) , CakePHP (2/3), CodeIgnitor, deep understanding of MVC architectures etc.

4. jQuery, BootStrap, JavaScript, CSS3, HTML5, AngularJS.

5. Must have Version Control knowledge of Git (preferred), SVN.

6. Must have experience in REST, SOAP API creation and integration for mobile applications.

7. Must be good in scalable programmng and coding PSR standards.

Responsibilities:

1. Ability to handle work independently.

2. Ability to work with large database, can create database and optimize.

3. Able to communicate easily with iOS and Andriod teams.

4. Can solve technical issues and have strong debugging skill.

5. Ability to build strong architecture and analytical skills.

6. Know SDLC and Agile development methodology.

7. Can use latest collaboration tools like Jira, BitBucket, Confluence.

8. Must have developed on SaaS base web applications and enterprise applications.

9. Must be knowing about current technology trends.