Senior Al Engineer

Applied AI Engineer

About the Role

We are building an AI-powered platform that transforms credit origination by automating manual processes and enabling lenders to underwrite more loans with greater accuracy and lower risk.

We are looking for an experienced Applied AI Engineer to design and build production-grade Agentic AI systems capable of complex, multi-step reasoning across financial data, legal documents, and other unstructured information.

As an early engineering team member, you will take ownership of core AI architecture, multi-agent orchestration, reasoning workflows, evaluation frameworks, and scalable AI infrastructure.

Key Responsibilities

• Design and develop stateful, multi-agent AI systems for complex reasoning and decision-making.
• Build and optimize LLM pipelines using frameworks such as LangChain, DSPy, and GEPA.
• Implement RAG, prompt optimization, memory management, tool integration, and human-in-the-loop workflows.
• Develop AI evaluation frameworks using LLM-as-a-Judge and scenario-based testing.
• Implement AI observability and monitoring to track accuracy, latency, cost, and system performance.
• Build ETL pipelines and work with structured and unstructured data, SQL/NoSQL databases, vector databases, and graph-based data models.
• Integrate external tools and systems using modern agent protocols such as Model Context Protocol (MCP).
• Deploy and maintain AI services on AWS or Azure.
• Implement CI/CD pipelines, containerization, and Infrastructure as Code for reliable production deployments.

Required Qualifications

• 5+ years of professional software development experience in Python or JavaScript.
• Proven experience building and deploying production-level Agentic AI systems or complex LLM reasoning applications.
• Hands-on experience with LangChain and LLMOps, including tools such as Langfuse, Weights & Biases (W&B), or Helicone.
• Strong understanding of LLMs, RAG, prompt engineering, multi-agent orchestration, memory management, and tool calling.
• Experience with DSPy, GEPA, or advanced LLM inference and optimization techniques.
• Strong data engineering fundamentals, including ETL, SQL/NoSQL databases, and vector databases.
• Familiarity with MCP and human-in-the-loop workflows.
• Experience with AWS or Azure and modern DevOps practices, including Docker, CI/CD, and Infrastructure as Code.

Good to Have

• Experience with RLHF or RLAIF.
• Knowledge of model fine-tuning techniques such as LoRA and QLoRA.
• Experience with graph databases and graph-based data models.
• Exposure to financial services, credit underwriting, risk analysis, or document-intensive AI applications.

Why Join Us?

• Work on advanced Agentic AI and complex reasoning systems beyond conventional chatbot applications.
• Build foundational AI architecture and production-grade LLM workflows.
• Take ownership of technical decisions and system design as an early engineering team member.
• Solve challenging problems at the intersection of AI, finance, and intelligent automation.

Role Overview 

We are looking for an AI Engineer to design, build, and ship production AI systems, including agentic AI applications, for enterprise clients. This is a hands-on engineering role: you will write production code, build and evaluate models and agents, and work closely with architects and product teams to take solutions from prototype to scale. 

Key Responsibilities 

Design and build agentic AI systems: agent workflows, tool/function-calling, memory, and human-in-the-loop patterns. Build and productionise RAG pipelines, prompt-based applications, and LLM integrations across providers. Develop and maintain data and ML pipelines: feature engineering, model training, evaluation, and monitoring. Integrate AI systems with enterprise applications (CRMs, ERPs, ITSM tools) via APIs, events, and MCP-based tool servers. Implement guardrails, prompt-injection defences, and evaluation frameworks to keep AI systems safe and reliable in production. 

Write clean, tested, production-grade code and participate actively in code and design reviews. 

Collaborate with architects, product managers, and delivery teams to translate requirements into working AI solutions. Troubleshoot and optimise AI systems for accuracy, latency, and cost in production. 

Required Qualifications 

8–12 years of hands-on software engineering experience, with a strong, unbroken technical track record. Hands-on experience building and shipping AI/ML systems in production, not just POCs. 

Practical experience with agentic AI systems and at least one major agent framework (LangGraph, CrewAI, AutoGen, OpenAI Agents SDK, Bedrock Agents/Strands, or Semantic Kernel). 

Experience with LLM/GenAI systems: RAG pipelines, prompt engineering, structured outputs, and tool calling across providers. 

Strong Python skills (TypeScript/Node.js a plus), with production-grade testing, CI/CD, and API design practices. Working knowledge of ML fundamentals: model evaluation, feature engineering, and experimentation. Cloud-native experience on AWS and/or Azure: containers, serverless, event backbones, and vector databases. Understanding of LLM safety and reliability practices: guardrails, prompt-injection defences, and observability. 

Strong Lead AI Engineer Profile with agentic systems architecture expertise

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Mandatory (Experience 1): Must have 6+ years of software or ML engineering, with at least recent 2+ years building and shipping production LLM or agentic AI systems

3

Mandatory (Tech skill 1): Must have hands-on proficiency with at least two agentic frameworks (LangGraph, LangChain, AutoGen, CrewAI), with experience debugging framework internals

4

Mandatory (Tech skill 2): Must have direct SDK experience with Anthropic Claude API (tool use, streaming), OpenAI Assistants API, or Vertex AI Agent Builder

5

Mandatory (Tech skill 3): Must have Python mastery — production-quality code, type annotations, unit and integration tests, packaging, and performance profiling

6

Mandatory (Tech skill 4): Must have RAG pipeline depth — embedding model selection, vector stores (Pinecone, Weaviate, pgvector), hybrid retrieval, RAGAS or custom evaluation harnesses

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Mandatory (Tech skill 5): Must have cloud deployment experience with AWS, Azure, or GCP; Docker, Kubernetes, IaC basics (Terraform or CDK), and CI/CD pipelines

8

Mandatory (Tech skill 6): Must have agent observability experience — LangSmith, Helicone, or equivalent — with ability to diagnose latency, cost, and quality issues in production traces

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Mandatory (Tech skill 8) : Must have owned full sub-system designs — agent topology, data flows, API contracts, failure handling — for a bounded scope, and built multi-agent graphs, tool orchestration, retrieval, and memory systems.

10

Mandatory (Tech skill 7): Must have track record of shipping 2+ agentic or ML systems to production — not just proof-of-concepts — with documented performance benchmarks

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Mandatory (Communication): Must be able to write crisp component specifications and communicate architectural trade-offs to both engineers and non-technical stakeholders

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Mandatory (Note 1) : Role is Hybrid, WFH flexibility as well upto 6 days a month

Chief Engineer - Artificial Intelligence

AI Architecture | Production Engineering | LLM, RAG & Agentic AI

Primary objective: Build secure, scalable and reusable AI capabilities that move from experimentation to reliable production use across DocTutorials products and business functions.

Department

Technology & Product Engineering

Location

Hyderabad / Chennai

Reports to

Vice President - Technology

Experience

10+ years in software engineering, including 5+ years in AI/ML

Role Summary

The Chief Engineer - AI will define and lead AI engineering architecture, standards and production implementation. This is a senior, hands-on technical leadership role responsible for building reliable AI platforms and guiding AI engineers, data teams and application teams.

Key Responsibilities

1. AI Strategy and Architecture

·       Define the AI engineering strategy, architecture and technical roadmap.

·       Evaluate and select suitable models, frameworks, vector databases and AI platforms.

·       Make practical build-versus-buy and open-source-versus-commercial decisions.

·       Ensure AI solutions are modular, reusable, scalable, secure and cost-effective.

2. Production AI Engineering

·       Lead AI initiatives from use-case assessment and proof of concept through production deployment.

·       Build reusable AI services, APIs, pipelines and platform components for web, mobile and internal applications.

·       Establish development, testing, deployment, monitoring and production-support practices.

·       Resolve complex issues involving model quality, retrieval, performance, reliability and cost.

3. LLM, RAG and Agentic AI

·       Design LLM applications, enterprise RAG solutions and controlled AI-agent workflows.

·       Build document processing, chunking, embedding, indexing, retrieval and response pipelines.

·       Implement source traceability, human approval and clear permissions for sensitive use cases.

·       Improve response quality through prompt design, retrieval optimisation and evaluation.

4. AI Quality, Security and Responsible AI

·       Define evaluation standards for accuracy, relevance, groundedness, safety, latency and cost.

·       Introduce benchmark datasets and regression testing for prompts, models and retrieval pipelines.

·       Implement safeguards for hallucinations, unsupported responses, data leakage and unsafe actions.

·       Ensure role-based access, encryption, audit logging, secure secrets handling and approved data usage.

5. AI Platform and Integration

·       Create common AI capabilities and integration standards that can be reused across products and teams.

·       Integrate AI services with applications, databases and approved enterprise data sources.

·       Implement observability for model usage, quality, errors, response time and cost.

·       Reduce dependency on a single model provider, individual engineer or external vendor.

6. Technical Leadership and Team Development

·       Define AI engineering standards for architecture, coding, review, testing and documentation.

·       Remain hands-on through design reviews, critical code reviews, debugging and focused prototypes.

·       Mentor AI/ML engineers, data engineers and application teams; support hiring and capability building.

·       Work with Product and business teams to convert high-value problems into measurable AI solutions.

Required Skills and Experience

·       10+ years of software engineering experience, including 5+ years in practical AI/ML engineering.

·       Proven experience moving AI solutions from prototype to reliable production use.

·       Strong Python and production API development experience, preferably FastAPI.

·       Strong knowledge of LLMs, RAG, prompt engineering, embeddings and agentic AI.

·       Experience with vector databases such as pgvector, Qdrant, Milvus or Weaviate.

·       Experience with LangChain, LlamaIndex, Haystack or similar orchestration frameworks.

·       Knowledge of cloud architecture (preferably AWS), microservices, databases, queues and distributed systems.

·       Experience with Docker, Kubernetes, CI/CD, observability and production support.

·       Strong understanding of application security, data privacy and responsible-AI engineering.

·       Demonstrated technical leadership, mentoring and stakeholder-management capability.

Good-to-Have Experience

·       Healthcare, medical education, EdTech or digital-learning platforms.

·       Medical-content intelligence, knowledge graphs, ontologies, taxonomy or semantic search.

·       Clinical Case Library, personalised learning or recommendation systems.

·       Multi-modal AI involving text, audio, images or video.

·       Healthcare-data privacy, de-identification or standards such as SNOMED CT, ICD, HL7 or FHIR.

How Success Will Be Measured

·       Production adoption and measurable business or learner impact of AI capabilities.

·       Accuracy, groundedness, reliability, security and cost efficiency of AI solutions.

·       Reusable AI services delivered across products with reduced technical and vendor dependency.

·       Improved capability, engineering quality and ownership within the AI team.

We are looking for a hands-on AI engineering leader who can distinguish a valuable production capability from an attractive demo and build AI that is secure, scalable, measurable and maintainable.

Immediate Joiner - 15 days Notice period

• Primary Skillsets: Python, Generative AI, Agentic AI, LLM, experience with designing and developing production grade AI solutions, AWS/Azure/GCP, LLMOps, Data Engineering (Databricks/Snowflake), Regulated GenAI, Data and Decisions, and Agentic Systems.

• Preferred: Pharma or life sciences experience, especially in regulated (GxP) environments, experience setting up a team or practice from scratch.

Job Title: Senior AI Engineer

Experience: 5–10 years in software engineering, with 3+ years in AI/ML engineering preferred

Employment Type: Full-time

Department: Artificial Intelligence / Engineering

Location: Bangalore

We are looking for a highly skilled Senior AI Engineer to design, develop, deploy, and scale intelligent AI-powered applications and solutions. The ideal candidate will have strong expertise in machine learning, Generative AI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI agents, and production-grade software engineering.

The candidate will work closely with product managers, data scientists, software engineers, and business stakeholders to translate complex business requirements into scalable, reliable, secure, and cost-effective AI solutions.

Key Responsibilities

1. AI Solution Design and Development

• Design, develop, and deploy end-to-end AI and machine learning solutions.
• Build intelligent applications using LLMs, Generative AI, NLP, and deep learning techniques.
• Develop scalable AI architectures and reusable components for enterprise applications.
• Evaluate AI models and select appropriate approaches based on accuracy, latency, cost, and business requirements.

2. Generative AI and LLM Engineering

• Develop LLM-powered applications using models from providers such as OpenAI, Anthropic, Google, or open-source ecosystems.
• Design and implement RAG pipelines, document processing workflows, semantic search, and knowledge retrieval systems.
• Build AI agents and multi-step workflows using appropriate orchestration frameworks.
• Implement prompt engineering, structured outputs, tool calling, and context management.
• Optimize model performance through evaluation, fine-tuning where appropriate, and inference optimization.

3. Machine Learning and Data Engineering

• Develop and operationalize machine learning models for classification, prediction, recommendation, and other business use cases.
• Work with structured, unstructured, and multimodal data.
• Build data preprocessing, feature engineering, model training, and validation pipelines.
• Apply appropriate model evaluation techniques and statistical methods.

4. Production Deployment and MLOps / LLMOps

• Deploy AI solutions using cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Build automated CI/CD pipelines for AI applications and model deployment.
• Implement model versioning, experiment tracking, monitoring, and performance evaluation.
• Optimize inference latency, throughput, infrastructure utilization, and operating costs.
• Establish observability for AI applications, including token usage, retrieval quality, latency, failures, and model behavior.

5. Software Engineering and System Architecture

• Develop production-quality applications and APIs using Python and modern backend frameworks.
• Design RESTful APIs, asynchronous processing systems, and microservices where appropriate.
• Integrate AI services with enterprise applications, databases, and third-party systems.
• Use relational databases, vector databases, caching, and distributed systems effectively.
• Apply software engineering best practices, including testing, code reviews, documentation, and design patterns.

6. Security, Quality, and Responsible AI

• Implement safeguards against prompt injection, data leakage, insecure tool execution, and unauthorized access.
• Apply appropriate privacy, security, and compliance controls to AI systems.
• Evaluate hallucinations, bias, reliability, and failure modes.
• Design human-in-the-loop workflows and fallback mechanisms for critical use cases.

7. Technical Leadership and Collaboration

• Lead technical design discussions and mentor junior AI engineers.
• Define engineering standards, coding practices, and AI development guidelines.
• Collaborate with cross-functional teams to deliver measurable business outcomes.
• Conduct code reviews, evaluate emerging technologies, and recommend practical innovations.
• Communicate technical trade-offs and solution architecture to both technical and non-technical stakeholders.

Required Technical Skills

Programming and Backend Development

• Strong proficiency in Python.
• Experience with FastAPI, Flask, or Django.
• Knowledge of REST APIs, asynchronous programming, data structures, algorithms, and software design principles.
• Experience with Git, automated testing, and CI/CD.

AI and Machine Learning

• Strong understanding of supervised and unsupervised learning, model evaluation, and statistical concepts.
• Hands-on experience with PyTorch, TensorFlow, or scikit-learn.
• Knowledge of NLP, embeddings, transformers, and deep learning fundamentals.

Generative AI and LLMs

• Hands-on experience building production applications using LLM APIs or open-source models.
• Strong understanding of RAG architecture, embeddings, chunking, reranking, and retrieval evaluation.
• Experience with vector databases such as Pinecone, Weaviate, Qdrant, Milvus, or pgvector.
• Familiarity with orchestration frameworks such as LangChain, LangChain, or comparable tools.
• Experience with tool calling, structured generation, agent workflows, and LLM evaluation.

Cloud and Infrastructure

• Experience with AWS, Azure, or Google Cloud.
• Working knowledge of Docker and Kubernetes.
• Familiarity with model serving, scalable APIs, monitoring, and production deployments.
• Experience with MLOps or LLMOps practices.

Databases and Data Processing

• Strong SQL skills and experience with relational databases.
• Familiarity with NoSQL databases, data pipelines, and distributed processing.
• Experience working with unstructured data, document ingestion, and retrieval systems.

Preferred Qualifications

• Experience with fine-tuning, quantization, or serving open-source LLMs.
• Experience with multimodal AI, including text, image, audio, or video.
• Knowledge of agent evaluation, workflow orchestration, and multi-agent systems.
• Experience with AI security, guardrails, governance, and responsible AI.
• Experience optimizing AI workloads for latency, scalability, and cost.
• Contributions to open-source AI projects, research, or technical publications.

Education

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, or a related field.
• Equivalent practical experience and demonstrated engineering expertise may be considered.

Key Success Metrics

• Quality, accuracy, and reliability of deployed AI solutions.
• Production adoption and measurable business impact.
• Reduction in inference costs and response latency.
• RAG retrieval quality and reduction in unsupported or incorrect responses.
• System availability, scalability, and operational stability.
• Delivery timelines, code quality, and technical mentoring effectiveness.

Design and develop Agentic AI systems using LLMs, tools, memory,

workflows, and MCP.

Build production-grade RAG pipelines, including ingestion, chunking,

embeddings, retrieval, reranking, and evaluation.

Implement context engineering strategies for improving LLM accuracy,

relevance, and reliability.

Develop and integrate MCP-based tools and services for AI agents.

Work with LLMs, SLMs, quantized models, and model optimization

techniques for efficient inference.

Develop scalable backend services and APIs for AI applications.

Design databases and data models supporting AI/agentic applications.

Implement AI observability covering latency, token usage, cost, failures,

quality, and agent/tool execution.

Apply AI governance and responsible AI practices, including security,

access control, data privacy, and auditability.

Optimize AI systems for latency, scalability, cost, and reliability.

Collaborate with engineering and product teams to take AI solutions from

POC to production.

Strong hands-on experience with GenAI, LLMs, and Agentic AI.

Experience building RAG applications.

Strong understanding of Context Engineering and prompt/context

optimization.

Role Overview

We are looking for a hands-on AI/ML Engineer to design, develop, and deploy

production-ready GenAI and Agentic AI applications. The role involves building

intelligent agents, RAG pipelines, AI APIs, backend services, and scalable AI

infrastructure with a strong focus on context engineering, observability,

governance, and model optimisation.

Key Responsibilities

Required Skills

Practical experience with MCP (Model Context Protocol).

Experience with frameworks such as LangChain, LangGraph,

LlamaIndex, or equivalent.

Knowledge of LLM/SLM deployment and quantization techniques.

Strong Python backend development experience.

Experience developing REST APIs using FastAPI/Flask or equivalent.

Strong understanding of SQL/NoSQL databases and database design.

Experience with vector databases such as Qdrant, Pinecone, Weaviate,

ChromaDB, or FAISS.

Understanding of AI observability, evaluation, monitoring, and

governance.

Experience with cloud platforms and production deployment is preferred.

Strong understanding of software engineering principles, Git, testing, and

CI/CD.

About LeadSquared

LeadSquared is a leading sales execution and marketing automation platform trusted by 2,000+ businesses globally, including healthcare, education, financial services, and real estate. Headquartered in Bengaluru with offices across the US, UK, UAE, and Southeast Asia, we empower sales teams to close faster, smarter, and at scale.

Our AI team is at the forefront of integrating cutting-edge large language model capabilities into enterprise workflows — building intelligent agents, copilots, and automation systems that redefine how businesses operate.

Role Overview

We are looking for a Senior AI Engineer with hands-on experience building LLM-powered agents and agentic AI systems. You will design, develop, and deploy autonomous AI pipelines that solve complex, multi-step business problems — from lead qualification and follow-up automation to intelligent CRM workflows and beyond.

This role is ideal for someone who is deeply excited about the frontier of AI, can move fast, and wants their work to directly impact millions of sales professionals worldwide.

Key Responsibilities

•

Design and build LLM-powered agentic systems using frameworks such as LangChain, LlamaIndex, AutoGen, or CrewAI to automate complex, multi-step workflows.

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Develop and maintain Retrieval-Augmented Generation (RAG) pipelines with vector databases (Pinecone, Weaviate, Chroma, pgvector) for domain-specific knowledge grounding.

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Build and integrate tool-use and function-calling capabilities into AI agents, enabling dynamic interaction with internal APIs, databases, and third-party services.

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Implement prompt engineering strategies including chain-of-thought, few-shot prompting, and structured output parsing to ensure reliable agent behavior.

•

Design evaluation frameworks and observability pipelines (LangSmith, Helicone, custom metrics) to monitor agent performance, accuracy, and cost.

•

Collaborate with product, sales, and domain teams to translate business requirements into AI-driven solutions and features.

•

Optimize LLM inference for latency and cost using techniques like caching, model distillation, quantization, and batching.

•

Stay current with the rapidly evolving LLM ecosystem and proactively propose improvements and new approaches.

•

Contribute to internal best practices, documentation, and knowledge-sharing across the engineering org.

Required Qualifications

Experience

•

2–4 years of professional software engineering experience, with at least 1–2 years focused on LLM/AI systems.

•

Proven experience shipping LLM-based products or agentic AI systems into production environments.

Technical Skills

•

Strong proficiency in Python and familiarity with async programming patterns for AI pipelines.

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Hands-on experience with LLM APIs: OpenAI (GPT-4o), Anthropic (Claude), Google (Gemini), or open-source models (Llama, Mistral).

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Experience with agentic frameworks: LangChain, LangGraph, LlamaIndex, AutoGen, CrewAI, or similar.

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Solid understanding of RAG architectures, embedding models, and semantic search.

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Experience with vector databases and similarity search infrastructure.

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Knowledge of REST APIs, microservices architecture, and containerization (Docker/Kubernetes).

Problem-Solving & Mindset

•

Strong ability to decompose ambiguous, open-ended problems into structured AI system designs.

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Experience with prompt debugging, LLM evaluation, and iterative refinement workflows.

•

Ability to balance research exploration with engineering pragmatism to ship reliable systems.

Preferred Qualifications

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Experience with multi-agent orchestration and agent memory systems (short-term and long-term).

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Familiarity with fine-tuning or RLHF workflows for domain adaptation.

•

Background in NLP, information retrieval, or conversational AI.

•

Prior experience in B2B SaaS or CRM domain is a plus.

•

Contributions to open-source AI/ML projects or published research/blogs.

•

Experience with cloud platforms: AWS, GCP, or Azure — particularly AI/ML services

Role Overview

We are looking for an experienced AI/ML Engineer with strong expertise in Python, Generative AI, LLMs, LangChain, and LangGraph. The candidate will be responsible for designing and developing AI-powered applications, intelligent agents, and scalable LLM-based solutions.

Key Responsibilities

• Design and develop AI/ML and Generative AI applications using Python and modern LLM technologies.
• Build LLM-based applications and AI agents using LangChain and LangGraph.
• Develop agentic workflows involving tool calling, memory, reasoning, and multi-step orchestration.
• Integrate LLMs such as OpenAI, Azure OpenAI, Anthropic, Gemini, or other foundation models.
• Develop RAG (Retrieval-Augmented Generation) pipelines using vector databases.
• Work with embeddings, prompt engineering, semantic search, and document processing.
• Develop scalable APIs and backend services using Python, FastAPI, or Flask.
• Build and integrate AI solutions with existing applications and enterprise systems.
• Deploy and maintain AI/ML solutions on cloud platforms.
• Collaborate with data scientists, software engineers, and product teams to develop business-focused AI solutions.

Required Skills

• Strong hands-on experience in Python programming.
• Strong experience in AI/ML and Generative AI.
• Hands-on experience with LLMs and LLM-based application development.
• Strong experience with LangChain and/or LangGraph.
• Experience building AI Agents / Agentic AI workflows.
• Strong understanding of RAG, embeddings, vector databases, and prompt engineering.
• Experience with vector databases such as FAISS, Pinecone, Chroma, Weaviate, or Azure AI Search.
• Experience developing REST APIs using FastAPI/Flask.
• Good understanding of Machine Learning, NLP, and deep learning concepts.
• Experience with Azure / AWS / GCP cloud platforms.

Good to Have

• Experience with multi-agent systems and agent orchestration.
• Knowledge of MLOps / LLMOps.
• Experience with Docker, Kubernetes, and CI/CD.
• Knowledge of LLM evaluation, monitoring, observability, and AI governance.
• Experience with Azure OpenAI, Azure AI Foundry, or AWS Bedrock.

Support with design and build to prove out agentic AI solution flow by working with other data 

scientists and engineers to build, train Large Language Model (LLM) architectures, RAG 

systems, and autonomous agentic workflows 

Key qualifications: 

>> AI solution design & Development: Design Agentic AI solutions using RAG (Retrieval-

Augmented Generation) and orchestration frameworks like LangGraph or LangChain. 

>> Model Fine-Tuning: Solid understanding and experience with Pre-train, fine-tune, and 

optimize open-source like BERT, LLama, and other proprietary foundation models for domain-

specific tasks 

>> Solid Stats and ML foundations and (vibe) coding skills with Python, PySpark 

>>  Implement validation frameworks and tracing practices (using tools like Arize) to monitor 

agent behavior, guard against model drift, and ensure compliance 

>> Collaborate with Engineering to deploy models securely on cloud and on-prem ecosystems