Salesforce Technical Lead/ Architect

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.

Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

About the Role

This is not a conventional “execute-tasks” position — it’s a Founder’s Office role, operating at the intersection of technology, strategy, and execution.

You will work directly with the COO to drive cross-functional, high-impact initiatives that power growth, automation, and operational efficiency across teams. The ideal candidate will be a proactive problem-solver with a strong understanding of software projects, automation, and business processes.

This role offers a front-row seat to how strategic decisions are made and executed in a fast-scaling SaaS environment.

Key Responsibilities

• Collaborate directly with the COO to plan and execute key tech-led and strategic initiatives.
• Manage projects end-to-end — from ideation to delivery, ensuring alignment across teams.
• Work closely with developers, interns, and cross-functional teams to drive progress on automation and AI-based projects.
• Bridge communication between business requirements and technical execution.
• Contribute to process optimization through automation, data tracking, and workflow management.
• Handle hands-on tasks like API testing, Zoho workflow reviews, and performance monitoring.
• Streamline project execution by ensuring clear goals, accountability, and on-time delivery.

Required Skills & Qualifications

• 1–3 years of experience in project management, product operations, or founder’s office roles.
• Strong understanding of software development concepts, APIs, and automation workflows (coding not required, but must be able to “speak developer”).
• Excellent communication, stakeholder management, and analytical skills.
• Proficiency with data analysis, dashboards, or project tracking tools.
• A proactive and structured approach to problem-solving with strong execution ownership.

Good to Have (Optional)

• Exposure to the Zoho ecosystem or SaaS platforms.
• Prior experience in startup or tech-driven business environments.
• Background in engineering, management, or operations.

Key Performance Indicators (KPIs)

Successful delivery of cross-functional projects, timely execution of automation and strategic initiatives, and measurable improvements in process efficiency and operational outcomes.

Growth Path

Opportunity to progress into roles such as Strategy Manager, Program Manager, or Business Operations Lead, working closely with leadership to drive high-impact organizational initiatives.

Why Join Us

At MyOperator, you’ll be part of the team that turns ideas into execution. This role provides direct exposure to leadership decision-making, strategic planning, and real-time business problem-solving. You’ll collaborate across tech, HR, product, and operations teams, gaining hands-on experience in both business and technology.

This position offers mentorship from senior leaders, rapid learning, and the chance to make visible impact in a growing SaaS company.

Who Can Apply

• Graduates from Tech, Management, or Operations backgrounds (B.Tech, BCA, MCA, or MBA preferred).
• Candidates with prior startup, SaaS, or Founder’s Office experience are strongly encouraged to apply.
• Must be based in Noida or open to working full-time from the office.

5+ years backend Python

Has shipped at least one production LLM agent (tool-using, not a chat wrapper). They should be able to describe what broke and how they measured quality.

Hands-on with Claude SDK / OpenAI Assistants / LangGraph (Claude SDK preferred — your stack)

RAG in production: chunking strategy choices, hybrid search, retrieval evaluation

Vector DB experience: Qdrant, pgvector, or Pinecone

Treats prompt engineering as an engineering discipline — has eval suites, not just "vibes-based" iteration

Has built at least one system with feedback loops (not static RAG that's frozen on day one)

Strong nice-to-haves

Frappe / ERPNext experience (willingness to learn it is fine — it's quirky but documented)

Insurance, fintech, or another regulated-data domain

Telegram Bot API

Document AI: Google Vision, Textract, or layout-aware OCR

Eval frameworks: Braintrust, LangSmith, or has rolled their own

Skills  - MLOps Pipeline Development | CI/CD (Jenkins) | Automation Scripting | Model Deployment & Monitoring | ML Lifecycle Management | Version Control & Governance | Docker & Kubernetes | Performance Optimization | Troubleshooting | Security & Compliance

Responsibilities:

1. Design, develop, and implement MLOps pipelines for the continuous deployment and

integration of machine learning models

2. Collaborate with data scientists and engineers to understand model requirements and

optimize deployment processes

3. Automate the training, testing and deployment processes for machine learning models

4. Continuously monitor and maintain models in production, ensuring optimal

performance, accuracy and reliability

5. Implement best practices for version control, model reproducibility and governance

6. Optimize machine learning pipelines for scalability, efficiency and cost-effectiveness

7. Troubleshoot and resolve issues related to model deployment and performance

8. Ensure compliance with security and data privacy standards in all MLOps activities

9. Keep up to date with the latest MLOps tools, technologies and trends

10. Provide support and guidance to other team members on MLOps practices

Required skills and experience:

• 3-10 years of experience in MLOps, DevOps or a related field

• Bachelor’s degree in computer science, Data Science or a related field

• Strong understanding of machine learning principles and model lifecycle management

• Experience in Jenkins pipeline development

• Experience in automation scripting

Key Responsibility Areas (KRA) – HR Generalist

1. Recruitment & Onboarding

• Coordinate end-to-end recruitment processes (job postings, sourcing, screening, interviews, offers).
• Liaise with hiring managers to define role requirements and selection criteria.
• Conduct reference checks and background verifications.
• Ensure smooth onboarding and orientation of new hires.

2. Employee Engagement

• Develop and implement employee engagement activities and initiatives.
• Conduct periodic employee feedback surveys and support action planning.
• Organize team-building and recognition events to foster a positive workplace culture.

3. HR Operations & Compliance

• Maintain employee records and HRIS data accurately and confidentially.
• Prepare employment letters, contracts, and documentation.
• Ensure compliance with labor laws and internal policies.
• Assist in audits and statutory reporting.

4. Performance Management

• Support the implementation and monitoring of performance appraisal systems.
• Coordinate performance review cycles and assist managers with evaluation processes.
• Track and report on performance trends and support interventions as needed.

5. Training & Development

• Identify training needs in consultation with managers and teams.
• Coordinate training programs, track participation, and evaluate effectiveness.
• Maintain a calendar of learning and development activities.

6. Payroll & Benefits Administration

• Assist in payroll preparation by collecting and verifying attendance and leave records.
• Handle employee queries related to salaries, benefits, and deductions.
• Support administration of insurance, PF, ESI, and other statutory benefits.

7. Employee Relations

• Act as a point of contact for employee concerns and grievances.
• Ensure timely resolution and escalate issues where necessary.
• Promote a harmonious and inclusive workplace environment.

Job Description:

1.Min. exp 6 year with design tools like Figma, XD, Photoshop.

2. Passion and enthusiasm for design, with a creative flair.

3. Experience in Wireframing/Flowcharts.

4. Being open to feedback and willing to make changes to your designs.

5.Candidates must have outstanding written and oral communication skills.

6.Should be self-motivated and creative thinking with logical abilities

Experience with Microsoft Exchange Server and Office365. 

  Working experience in VMWare/Hyper-V.

  Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding

  Sound understanding of DNS, DHCP, Active Directory servers.

  Excellent troubleshooting and analytical skills.

  Hands-on experience on Backups

  Desktop troubleshooting experience

  hands-on experience on Firewalls.

DUKAAN - Create Your Online Store in 30 Seconds

Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogues (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.

Dukaan is currently powering over 4.9 M ecommerce stores built by indian small businesses and growing at a crazy rate.  

Dukaan is looking at a QA engineer to join our team and help us ship polished & defect free products to our users. 

QA Engineer Roles & Responsibilities 

Your primary responsibility will be to run various tests from the test-suite on new software releases to ensure that it satisfies all specifications and requirements as well as free from any bugs. 

Once issues have been resolved, You will run additional tests to make sure the issues are resolved before the new release is pushed to production. 

1. Thoroughly testing new releases to find bugs or design issues. 
2. Identifying bugs in new releases and understanding how to resolve them
3. Creating issues for these bugs and with steps on how to re-produce them.
4. Ensuring that new software products are ready for consumer use
5. Working with development teams to prevent issues with new products

Do Your Thng is a creator-first tech platform gunning to democratise influence and help creators build the strongest online communities. We’re looking for enthusiastic and dynamic professionals with the urge to take responsibility & ownership and drive the task to completion.

• Participate in the influencer outreach for DYT – On-board top influencers from YouTube, Instagram, Celebrities and KOL, etc. for brand campaigns on the DYT Platform
• Be on top of the latest influencer/ social media trends
• Technology friendly in order to get maximum output from the DYT App for running campaigns and onboarding processes
• Facilitate seamless operations, challenge existing ways of problem-solving and ensure identification and remediation of real root causes
• Develop strong working relationships with other divisions such as Client Success, Support, Finance, Operations, etc.