Sales Executive- Steel Industry

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

- Experience comparable to DevOps SIRE providing SME-tevel application or platform support with responsibility for designing and automating operational procedures and best practices 

-Experience writing python and shell scripts to perform health checks and automations 

- Experience with Linux System Administration (preferably Red Hat)

- Hands-on experience with multi-tenant hosting environments for middleware applications (for example: centrally managed platform or infrastructure as a service) 

- Experience with implementing observabitity, monitoring and alerting tools 

- Excellent written and oral English communication skills. The candidate must write user-facing documentation, prepare and deliver presentations to an internal audience and effectively interact with upper management, colleagues, and customers 

- Independent problem-solving skills, self-motivated, and a mindset for taking ownership

- A minimum of 5 years of infrastructure production support or DevOps experience 

Additional Technical Skills 

Experience with broker-based messaging infrastructure such as Apache Kafka, IBM MQ (or similar technology like ActiveMQ, Azure Service Bus) including configuration and performance tuning 

Experience with public/private cloud and containerization technologies (e.g. Kubernetes) 

Experience with Agile development methodology, Cl/CD and automated build pipelines 

Experience with DevOps methodology (e.g. Phoenix Project) 

Experience with tools such as Jira, Confluence and ServiceNow 

Experience working with JSON, XML, Google Protocol Buffers, Avro, FIX 

Experience with troubleshooting tools such as TCPdump and Wireshark

Experience with NoSQL databases such as MongoDB and Redis interest and understanding of emerging IT trends 

Experience with system architecture design

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business.  The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to design, develop, and maintain applications individually as well as work in a group. Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines and develop process improvements to improve system quality and efficiency.

Responsibilities:

• Should design, develop, and maintain applications individually as well as work in a group.
• Should maintain quality and security of the assigned development tasks applying the best design and development guidelines as defined in the project.
• Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines.
• Must adhere to agile methodologies and the project management followed in the project
• Assist in technical and project risk management and participate in mitigation activities.
• Interact with the team for the day to day development tasks and hurdles.

Must Have:

• Expertise in Objective-C programming language.
• Experience in Swift programming.
• Expertise in Cocoa Touch frameworks.
• Expertise in developing iOS applications.
• Very good experience in designing applications with best suited Design patterns.
• Should have a strong knowledge and experience in using SOLID principles.
• Good knowledge in socket programming, device communication.
• Good knowledge in debugging and optimization tools like Instruments.
• Good knowledge in Push Notifications.
• Good knowledge in generating ipa using different provisioning profiles
• Knowledge in pushing apps to AppStore.
• Knowledge in writing unit test cases.
• Good knowledge in iOS human interface guidelines and coding standards.
• Should have a very good experience in technically mentoring the team and assisting the team when required.
• Very Strong communication Skills and interpersonal skills
• Experience in working in projects run as per Agile Methodology.
• Must have very good analytical abilities and problem solving capabilities.
• 1 year of software development experience

Good to have:

• Good knowledge in Bluetooth programming.
• Good to have knowledge in Audio domain and related frameworks.
• Good to have knowledge in Database tools like Coredata Desired Tools Experiences
• Xcode IDE, Instruments.
• Experience in using client apps for version controlling systems like bitbucket.
• Experience in using UX/UI tools like Figma.
• Experience in Version controlling System (SVN, Github).
• Experience in Bug Tracking System (JIRA, QC etc..)

• Experience in leading a software team and managing software delivery project.
• Strong experience in Python development in a full stack environment is a requirement, including , Flask
• Strong Hands-on with VueJS/Vuex, JavaScript, React, Angular · Experience with SQLAchemy or similar ORM frameworks
• Experience working with mapping APIs (e.g., Google Maps, Mapbox) · Experience using Elasticsearch and docker environment is a plus
• Strong knowledge of SQL, comfortable working with MySQL and/or PostgreSQL databases
• Understands concepts of Data Modeling
• Experience with REST.
• Experience with Git, GitFlow, code review process
• Good understand with basic UI and UX principles
• Must enjoy problem solving and have excellent communication skills

• The candidate should have 1+ years of full-stack PHP Laravel VueJs development experience
• He/she will be involved in to end to end development of web applications
• Highly proficient with the Vue.js framework and its core principles such as components, reactivity, and the virtual DOM.
• Very good experience creating attractive and responsive web design using HTML5, CSS, JavaScript, JQuery, Ajax, Bootstrap
• Expert in backend development using PHP, Laravel, MySQL
• Third-party integration and API development
• The candidate must have good communication skills and coordination skills

• PHP
• Laravel
• Vue Js
• HTML, CSS, JavaScript
• Databases and APIs 

• Career growth and opportunity to build your team
• Flexible working hours and open culture
• Competitive salaries and bonus structure
• Paid leaves / Leave encashment
• Employee-friendly HR policies

• Any Graduate / Post graduate in IT preferable MCA / MscIT / ME IT / M.Tech IT/ B.E IT / B.E Computer / BCA 

Position Title

Full Stack Developer

Minimum Qualifications

Bachelor's degree in Computer Science or equivalent practical experience.

1 year of relevant work experience developing software with:

Preferred Qualifications

Master’s degree, further education or equivalent practical experience in Engineering, Computer Science or other technical related field.

Experience with all of the above + the following areas:

1. Full Stack Development (front end and backend),
2. TypeScript
3. React Native
4. Javascript
5. AWS

Note: Development experience with Unix / Linux and the ability to learn other coding languages as needed will be favourable.

About The Job

1. ByzWiz Infratech was founded on the belief that every human is innately and naturally talented and gifted. It is our endeavour to create and deploy products and services that help people monetize their passions, talents and creativity by enabling them to harness the power of the internet.
2. ByzWiz requires software engineers to help develop next-generation technologies that will allow billions of users to connect and conduct businesses online, forming a new paradigm of interaction in order to encourage social economic activity.
3. As an important part of the core development team, your role will extend to all areas of software development activity.
4. We need our engineers to be responsible, proactive and enthusiastic creative thinkers and problem solvers. As we grow, we expect our engineers to take on leadership roles with the ability to form and manage their own teams.

Responsibilities

1. Design, develop, test, deploy, maintain, and improve software and new user-facing features in Byzwiz products.
2. Manage individual priorities, deadlines, and deliverables.
3. Write client-side code for web-based applications, create fast, easy-to-use, high volume production applications, and develop prototypes quickly.
4. Contribute to engineering efforts from planning and organization to execution and delivery to solve complex engineering problems.

We are looking for a Sr. Engineer DevOps and SysOps, who is responsible for managing AWS and Azure cloud computing.  Your primary focus would be to help multiple projects with various cloud service implementation, create and manage CI/CD pipelines for deployment, explore new services on cloud and help projects to implement them.

Technical Requirements & Responsibilities

1. Have 4+ years’ experience as a DevOps and SysOps Engineer.
2. Apply cloud computing skills to deploy upgrades and fixes on AWS and Azure (GCP is optional / Good to have).
3. Design, develop, and implement software integrations based on user feedback.
4. Troubleshoot production issues and coordinate with the development team to streamline code deployment.
5. Implement automation tools and frameworks (CI/CD pipelines).
6. Analyze code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects.
7. Collaborate with team members to improve the company’s engineering tools, systems and procedures, and data security.
8. Optimize the company’s computing architecture.
9. Conduct systems tests for security, performance, and availability.
10. Develop and maintain design and troubleshooting documentation.
11. Expert in code deployment tools (Puppet, Ansible, and Chef).
12. Can maintain Java / PHP / Ruby on Rail / DotNet web applications.
13. Experience in network, server, and application-status monitoring.
14. Possess a strong command of software-automation production systems (Jenkins and Selenium).
15. Expertise in software development methodologies.
16. You have working knowledge of known DevOps tools like Git and GitHub.
17. Possess a problem-solving attitude.
18. Can work independently and as part of a team.

Soft Skills Requirements

1. Strong communication skills
2. Agility and quick learner
3. Attention to detail
4. Organizational skills
5. Understanding of the Software development life cycle
6. Good Analytical and problem-solving skills
7. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
8. Should have a high level of energy working as an individual contributor and as a part of team.
9. Good command over verbal and written English communication