Research & Product Engineer

Role & Responsibilities

As a Senior GenAI Engineer you will own the AI layer of our product — building the features that make Zenskar intelligent. This is not a research role and not a prompt-engineering role. You will build production AI systems that enterprise clients depend on, which means reliability, observability, and rigorous evals matter as much as the AI capability itself. You own the full vertical — the model, the pipeline, and the UI.

• Build and own CS Copilot — a real-time assistant for customer success teams, spanning STT pipelines, live transcription, and LLM-powered suggestions
• Build LLM-powered document understanding features — extracting structured, reliable data from unstructured enterprise documents
• Own AI feature UIs end-to-end — you build the interface, not just the model integration layer
• Design and maintain an eval framework — define what 'working' means for each AI feature and catch regressions before users do
• Drive model selection and integration decisions — choosing the right provider and approach for each use case, managing latency and cost
• Own AI platform reliability — observability, fallback behaviour, and graceful degradation when models fail
• Work closely with product, customer success, and the full-stack engineer — AI features only matter if they are usable and trusted by real users

THE IMPACT YOU'LL MAKE-

• You will define what AI means at Zenskar — the features you ship will be the most visible and differentiated parts of the product
• CS Copilot, if done well, changes how enterprise customer success teams operate every single day — this is a high-stakes, high-visibility surface
• You will establish the engineering culture around AI reliability at Zenskar — evals, observability, and disciplined iteration
• Your work will directly accelerate enterprise deals — AI features are increasingly a buying criterion for our clients
• You will be the person who brings engineering rigour to a domain where most companies ship demos and call it a feature

Ideal Candidate

• Strong Senior GenAI / AI Backend Engineer Profiles
• Mandatory (Experience 1) – Must have 4+ years of total software development experience, with at least 2+ years working on AI/LLM-based features in production
• Mandatory (Experience 2) – Must have strong backend engineering experience using Python (FastAPI / Django preferred) and building production-grade systems
• Mandatory (Experience 3) – Must have hands-on experience building LLM-based applications, including OpenAI / Gemini / similar models in real projects
• Mandatory (Experience 4) – Must have experience with RAG (Retrieval Augmented Generation) including chunking, embeddings, and retrieval pipelines
• Mandatory (Experience 5) – Must have experience designing end-to-end AI pipelines, including chaining, tool usage, structured outputs, and handling failure cases
• Mandatory (Experience 6) – Must have experience building agentic AI systems (multi-step workflows, tool orchestration like LangGraph / CrewAI or custom agents)
• Mandatory (Experience 7) – Must have strong coding and system design skills, not just prompt engineering or experimentation
• Mandatory (Experience 8) – Must have experience shipping AI features in production, not just POCs or research projects
• Mandatory (Experience 9) – Must have experience working with APIs, backend services, and integrations
• Mandatory (Experience 10) – Must have understanding of AI system reliability, including latency, cost optimization, fallback handling, and basic eval thinking
• Mandatory (Company) – Product companies / startups, preferably Series A to Series D
• Mandatory (Note) - Candidate's overall experience should not be more than 7 Yrs
• Mandatory (Tech Stack) – Strong in Python + AI/LLM ecosystem, experience with modern AI tooling and frameworks
• Mandatory (Exclusion) – Reject profiles that are only Prompt Engineers, Data Scientists, or Frontend Engineers without strong backend + system building experience
• Preferred (Skill) – Experience with fine-tuning (LoRA / QLoRA) or open-source model deployment (vLLM / Ollama)
• Preferred (Frontend) – Basic ability to build or contribute to frontend (React or similar)
• Highly Preferred (Education) – Candidates from Tier-1 institutes (IITs, BITS, NITs, IIITs, top global universities)

Description:

We are seeking an experienced SAP BRIM - SOM consultant to join our team. The ideal candidate will have a comprehensive understanding of the SAP BRIM - Subscription Order Management (SOM) module along with a strong background in the design, configuration, and support of SAP systems.

Responsibilities:

1. Gather business requirement and implement the SAP BRIM - SOM module based on specific business requirements.

2. Develop end-to-end solutions for the SAP BRIM - SOM platform. This includes creating functional specifications, working with technical teams to develop solutions, and conducting unit and integration testing.

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

Good communication skills

Computer knowledge

presentable personality

Stock taking and checking

Event planning

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

About us:

Shiprocket is a logistics platform which connects Indian eCommerce SMBs with logistics players to enable end-to-end solutions.

Our innovative data-backed platform drives logistics efficiency, helps reduce cost, increases sales throughput by reducing RTO and improves post order customer engagement and experience.

Our vision is to power all logistics for the direct commerce market in India including first mile, linehaul, last mile, warehousing, cross border and O2O.

Requirement:

We are looking for a Software Engineer who will develop, record and maintain cutting edge applications for Shiprocket Platform.

Key Responsibilities

• Build innovative, state-of-the-art applications which have to perform at scale
• Prepare and maintain all applications utilizing standard development tools
• Develop backend data services and contribute to increase existing APIs
• Ability to act individually in a complex and fast paced environment
• Closely work with the Product and QA teams to ensure smooth delivery
• Participate in solution designing with Tech leads and Systems Architects
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keep project manager well informed of the status of development efforts
• Keep abreast of new trends and best practices in web development

Skills:

• Great people skills to closely work with other teams.
• Strong in establishing systems & processes
• Expertise in Laravel or GoLang, MySQL and Git
• Thorough in Object oriented concepts
• Knowledge of restful Web services
• Understanding of web applications
• Working knowledge of one or more caching, queuing systems in desirable
•  
• Excellent problem solving
• Can do attitude

• Convert design to Angular 5 components.
• Must have good experience in UI Developer + Angular.
• In-hand experience on UI Developer, Discovery, Angular, Brand and platform exploration, Styleguide, Proof of concept, Design production, Usability testing.
• Use SCSS as the CSS macroprocessor.
• Integrate the Angular services with APIs from the backend team.
• Test your screens using a tool for all browsers and resolution compatibility.
• Handle and track tasks assigned using Agile methodology.
• Strong commitment towards quality and schedule.
• Cross team coordination.
• Implement UI development best practices to write optimized and non-buggy code.
• Work in Agile environment with sprint releases ranging from 2 to 4 weeks.
• Feasibility study of requirement and suggest multiple approaches for a problem after sufficient RnD.
• Keep abreast with trending recent UI tools, technologies, plugins and software in the industry.
• Roll-up your sleeves attitude to get things done.