Research & Product Engineer

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.

● Adhere to company policies, shift schedules, and quality standards.

Required Skills & Qualifications

● 0–3 years of experience in customer support (freshers can apply).

● Excellent verbal and written communication skills in English and Hindi.

● Strong problem-solving and listening skills.

● Ability to handle high-pressure situations and maintain professionalism.

● Familiarity with CRM software and ticketing tools is a plus.

● Willingness to work in rotational shifts and week-offs.

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

Job Title: Cybersecurity Agent Developer

Location: Bengaluru, India

Experience: 7+ Years

Employment Type: Full-time

About the Role:

We are seeking a highly skilled Cybersecurity Agent Developer with deep expertise in C/C++ and Golang or Rust to build and optimize high-performance security agents for Windows, Linux, and macOS platforms. This role requires a strong background in low-level system programming, performance tuning, and security-centric design to ensure effective monitoring, threat detection, and system protection across diverse environments.

Key Responsibilities:

• Design, develop, and maintain cross-platform endpoint security agents.
• Optimize agent performance to ensure minimal system overhead and real-time responsiveness.
• Implement system-level hooks and monitoring components including:
• Process monitoring
• File system and network activity tracking
• System telemetry collection
• Work with kernel-level APIs and frameworks, such as:
• ETW, WFP, WMI, MiniFilter (Windows)
• eBPF, auditd, fanotify, netfilter (Linux)
• EndpointSecurity framework, XPC, System Extensions (macOS)
• Build robust, secure inter-process communication (IPC) and data serialization mechanisms.
• Integrate agents with cloud-based security platforms via REST APIs, gRPC, and TLS.
• Collaborate with internal teams (threat intelligence, detection, response) to evolve agent capabilities.
• Perform in-depth debugging, profiling, and optimization using industry-standard tools.

Required Skills & Experience:

Core Programming:

• Strong proficiency in C/C++ and either Golang or Rust
• Solid experience in multi-threaded and asynchronous programming

Platform Expertise:

• Proven experience developing for Windows, Linux, and macOS
• Deep knowledge of system-level programming, including:
• Windows: WinAPI, ETW, WFP, WMI, MiniFilter
• Linux: eBPF, auditd, fanotify, netfilter
• macOS: EndpointSecurity framework, XPC, System Extensions

Security & Networking:

• Understanding of secure IPC, TLS, gRPC, and secure coding practices
• Familiarity with system hardening and secure memory management

Debugging & Optimization Tools:

• Proficient in using tools like GDB, LLDB, Valgrind, Perf, Wireshark, Sysinternals Suite

Version Control:

• Strong experience with Git (GitHub, GitLab)

Preferred Qualifications:

• Experience with cybersecurity frameworks like MITRE ATT&CK, Sysmon, YARA, Suricata
• Hands-on exposure to kernel/driver development
• Familiarity with EDR/XDR, sandboxing, and SIEM integrations
• Understanding of malware analysis and threat detection techniques
• Exposure to container security and cloud-native security agent development

• Design and build advanced applications for the iOS platform

• Experience is required in IOS

• Collaborate with cross-functional teams to define, design, and ship new features.

• Unit-test code for robustness, including edge cases, usability, and general reliability.

• Work on bug fixing and improving application performance.

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Working experience in iOS development using Swift, RX Swift,

• Have published one or more iOS apps in the app store

• A deep familiarity with Objective-C and Cocoa Touch

• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

• Experience with third-party libraries and APIs

• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

• Solid understanding of the full mobile development life cycle

• working experience on Media streaming

• Working experience on Modular programming, RX Swift, Auto layout, Push Notification & Deep Linking.

Responsibilities:

• Plan and conduct user research and competitor analysis.
• Interpret data and qualitative feedback.
• Create user stories, personas, and storyboards.
• Determine information architecture and create sitemaps.
• Create prototypes and wireframes.
• Conduct usability testing.
• Understanding of interaction design principles.
• Understanding of business metrics and the ability to translate company goals and objectives into digital experiences.

Requirements:

• Adaptability.
• Communication, collaboration and teamwork.
• Problem-solving.
• Design thinking.
• A user-centric mindset.
• Attention to detail.
• Creative and analytical approach.
• Knowledge of industry tools such as Sketch, IN Vision, Adobe InDesign, Illustrator, Zeppelin and OmniGraffle.

Responsibilities:

• Obtaining and updating lists of individuals' contact details.
• Calling active and budding clients to encourage the purchase of items.
• Addressing clients' uncertainties, grievances, and suggestions on time.
• Noting important details of each conversation.
• Communicating verbal acceptances of offers to our sale
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Key Skills Required:-

• Good communication and listening skills.
• A polite and friendly manner (being rude never gets you anywhere)
• A positive attitude.
• Outbound call process.

Job Type: Full-time

• Salary: 12,000.00 - 17,000.00 per month

• Education: Minimum 12^th pass

• Experience: 06 month-3 yrs ( Tele callers/Telesales )
• Languages are known: Hindi/English
• Designation: Telesales Executive
• Mobile phone :- Mandatory 
• contact person -  prashant sharma  
• eight eight six four nine zero nine six one four --  send me your resume on my whattsapp 

What you must have: