dotNet Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Around 4 years of experience in creating and implementing Web-based applications using

C#, ASP.net, Web API, MVC, Micro Services, JavaScript and SQL Server.

Familiarity or exposure to CI / CD, Dev Ops such as Dockers, containers, Azure, Pipeline is

highly recommended

Ability to work in an Agile, fast-paced environment, and learn rapidly.

Bachelor degree in computer science, computer engineering or similar.

Familiar with object-oriented development, design patterns and specifically in .NET

Framework (C#) with a strong background in web-based development and service-oriented

Architecture.

Expert in HTML, CSS, JavaScript, JQuery, JSON.

Writing clean, readable, and easily maintainable code.

Must have knowledge of project/task management tools like Jira,

Familiarity with Version Control like Bitbucket, Git etc.

Understanding of UI, cross-browser compatibility and web standards.

Build features and applications with responsive design

Good English communication skills, written and spoken.

Able to work with minimum supervision as well as perform under pressure and meet

Deadlines.

We're looking for team players with natural product intuition who can help us build solutions

for our world-class Learning & Assessment platform (edulastic.com).

As a Backend Developer you will be responsible for the server-side of our web applications

and you will work closely with our engineers to ensure the system consistency and improving

user experience.

Role and Responsibilities

• As an experienced backend developer, your primary focus will be the development of all

server-side systems

• A basic understanding of front-end technologies is necessary as well. You will test, secure

and deploy your code

• Knowledge of Node.js is a must along with a server-sideframework
• Strong proficiency in JavaScript
• Writing reusable, testable, and efficient code
• Experience and proficiency integrating with RESTAPIs
• Understanding of scalable computing systems, software architecture, data structures,

and algorithms

• Experience in working with databases such as MongoDB, Redis, Elasticsearch, etc.
• Should be willing to work in a very fluid startup environment and take complete ownership of

the assigned responsibility

Skills Required:

• At least 2 years of experience developing Backends using NodeJS should be well versed

with its asynchronous nature & event loop, and know its quirks and workarounds.

• Good knowledge of MongoDB or any other NoSQL

Database.

• Good knowledge of Redis, its data types, and their use cases.
• Experience developing and deploying REST

APIs.

• Good knowledge of Unit Testing and available Test Frameworks.
• Should be a fast learner and a go-getter without any fear of trying out new things Preferences.

We are looking for a mature seasoned key player who will help build our team.

Are you a mentor and love code in general? We are seeking a senior .NET developer and hopefully other programming languages with at least 4 years of experience to be part of a team to write, debug, and test .NET code. You will be analyzing, troubleshooting issues and managing the implementation updates with current and planned customizations. The ideal candidate should have a strong understanding of object-oriented programming, relational databases, and software architecture principles. 

Our work environment, mentoring, teaching, growing constantly nurturing, loving, and respect. To enjoy our work and move through tasks as painlessly as possible. We believe in helping and being helpful. Staying positive and being there when you have that umm, ‘I don’t know how to solve this’ we want you to feel completely 100% comfortable to get on a call, share a screen and move through it. We have the “If you are stuck over 15 mins ask someone rule”. and “ask a dumb question at least twice a day rule”. This is how we want our work environment. 

We work fully remotely via Slack / Zoom / Whatsapp

Requirements:

4+ years of experience or more. 

ASP.NET, C#, MVC.

Troubleshoot and resolve issues and bugs

Must be able to communicate in English speaking and writing, our CEO is American and talks fast. We are looking for adults in the room, people who can communicate, think and reason as key team members.

Work US East coast time zone EST GMT-5

We are looking for well-spoken "adults in the room", you will be a key player in shaping our team. Must have mentorship / manager experience.

       Dot Net Developer

1. Should have experience in.Net Core .
2. Should have knowledge in SQL – Intermediate
3. Should have worked on.Net WPF – Intermediate
4. Should have .Net Web Apis – Basic
5. Basic knowledge onAzure Dev Ops (Event Hub & ADF) 
6. .Net C# (for custom libraries) – Intermediate
7. System Platform - Basic 
8. Should have excellent communication skills both verbal and written.
9. Should be comfortable working in UK/US shifts.
10. Excellent interpersonal and customer service skills.
11. Excellent organizational skills and attention to detail.
12. Excellent time management skills with a proven ability to meet deadlines.

Experience : 2-5 Years

Job Location :Pune/Remote
Job Timings : 2:30pm-11:30pm