Quality Analyst

ROLES AND RESPONSIBILITIES:

Video-led Content Strategy:

• Implement the video-led content strategy to meet business objectives like increase in views, leads, product awareness and CTR
• Execute the video content framework that talks to a varied TG, mixes formats and languages (English and vernacular)

Production:

• Ability to write/edit clear and concise copy and briefs unique to the platform, and influence/direct designers and agencies for creative output
• Creating the monthly production pipeline, review and edit every piece of video content that is produced
• Explore AI-based and production automation tools to help create communication stimuli at scale
• Manage our agency and partner ecosystem to support high-scale video production
• Manage the monthly production flow and maintain data sheets to enable ease of tracking
• Increase CTR, Views and other critical metrics for all video production

Project Management:

• Oversee the creation of various video formats, including explainer videos, product demos, customer testimonials, etc.
• Plan and manage video production schedules, ensuring timely delivery of projects within budget
• Upload and manage video content across multiple digital platforms, including the digital platforms and other relevant platforms
• Ensure all video content is optimised for each platform, following best practices for SEO and audience engagement
• Coordinate with the content team to integrate video content on the platforms
• Maintain an archive of video assets and ensure proper documentation and tagging

Capabilities:

• Drive the development of capabilities around production, automation, upload, thereby leading to a reduction in TAT and effort
• Work with technology teams to explore Gen AI tools to deliver output at scale and speed
• Identifying opportunities for new formats and keeping up with trends in the video content space

Customer obsession and governance:

• Relentless focus on making customer interactions non-intrusive; using video content to create a frictionless experience
• Zero tolerance for content and communication errors
• Develop a comprehensive video guidelines framework that is easy to use by businesses yet creates a distinct identity for the brand
• Have a strong eye for grammar and ensure that every content unit adheres to the brand tone of voice
• Create checks and balances in the system so that all customer-facing content is first time right, every time

Performance tracking:

• Tracking and analysing production, go-live status and engagement metrics using tools like Google Analytics, etc.
• Gauge efficacy of video content produced, and drive changes wherever needed
• Provide regular reports on video performance, identifying trends, insights, and areas for improvement

IDEAL CANDIDATE:

Qualifications:

• Bachelors degree in Communications, Digital Marketing, Advertising or a related field
• Proven experience as a creative/content writer or in a similar role, preferably with exposure to AI-driven content creation.

Work Experience:

• 3-5 years of relevant experience in the space of content marketing/advertising, experience in Digital Marketing with a focus on video content, will be an advantage

Skills :

• Excellent command over the English language
• Hands-on experience of copywriting, editing, and creating communication
• Ability to handle complex briefs and ideate out of the box
• Creative thinking and problem-solving skills, with a passion for storytelling and visual communication
• Deep customer focus by understanding customer behaviour and analysing data & real-world experiences
• Detailed orientation & very structured thinking, think of customers' entire journey and experience
• Strong communication and collaboration skills to effectively work with diverse teams
• Passion for emerging technologies and the ability to adapt to a fast-paced and evolving environment
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Proficiency in AI tools and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and familiarity with graphic design software (e.g., Adobe After Effects, Photoshop)

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector. 

We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.

Our flagship product - FundRight, is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and are poised to scale up globally.

Our second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.

GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.

Brief:

Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.

Responsibilities:

1. Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
2. Create buy-in for product vision across all stakeholders
3. Develop positioning strategies that can drive growth and improve market share
4. Create and maintain detailed product requirements and roadmap
5. Create and track product success metrics and use them to identify problems and opportunities to pursue
6. Work with designers to build wireframes, validate and translate them into full-blown designs
7. Collaborate with engineering teams to drive feasibility analysis and refine product requirements
8. Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
9. Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
10. Evaluate marketing and sales strategies to ensure that they are in line with product strategy
11. Standardize the product design process and evangelize the same across all stakeholders

Requirements:

1. At least 6 years experience as a product manager at a B2C startup, with war stories to share
2. Proven track record of managing all aspects of product development lifecycle
3. Strong understanding of software development workflows and ability to work with top-notch engineering teams
4. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
5. Excellent written and verbal communication skills
6. Strong presentational and public speaking skills
7. Bias for experimentation and ability to ask the right questions

Good to have:

1. Both B2C and B2B experience, preferably on marketplace-like initiatives
2. Exposure to edTech and/or finTech domains
3. Worked on products that addressed an international audience
4. Worked on products that scaled to millions of users

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.

Responsibilities:

Design, develop, and maintain the application.

Write clean, efficient, and reusable code.

Implement new features and functionality based on business requirements.

Participate in system and application architecture discussions.

Create technical designs and specifications for new features or enhancements.

Write and execute unit tests to ensure code quality.

Debug and resolve technical issues and software defects.

Conduct code reviews to ensure adherence to best practices.

Identify and fix vulnerabilities to ensure application integrity.

Working with the product owner to ensure seamless integration of user-facing elements.

Collaborating with DevOps teams for deployment and scaling.

Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities to work effectively in a team environment.

Strong experience with Spring Boot 3, Java 17 or newer and Maven.

Skills & Requirements

Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Back to Career-

Remember, Restarting a career takes time and perseverance. Celebrate small wins along the way and stay resilient in the face of challenges. With the right mindset, resources, and support, you can successfully restart your career and achieve your professional goals.

About:-Our Career Restart Program aims to provide opportunities, resources, and a supportive environment for women seeking to reenter the workforce after a break.

you will play a crucial role in sourcing, attracting, and selecting highly skilled women who are seeking to restart their careers. You will be responsible for developing and implementing effective recruitment strategies to identify and engage with potential candidates.

Required Skill Set:

• Minimum educational requirement is a bachelor's degree.
• Possess a minimum of three years of recruitment experience.
• Strong knowledge of full-cycle recruitment processes, including sourcing, interviewing, and candidate assessment.
• Familiarity with various sourcing techniques and tools, including social media, job boards, and applicant tracking systems.
• Strong proficiency in both verbal and written communication.

Roles & Responsibilities:

• Working on various clients vacancies.
• posting jobs on social media and portals.
• Screening & Sourcing of resumes.
• Candidate co-ordination for shortlisting process.
• Attending daily review & coordination meeting.
• Training the team members.
• Submitting resumes of candidates to the client/manager.

Must have

• Laptop/Computer
• Good WIFI connection
• Time availability - 7-8 hours/day

We offer competitive Incentives, Bonus, and opportunities for career growth within our organization. Join our team of dedicated professionals and contribute to our ongoing success by attracting and selecting top talent to help us achieve the Vacancy Closures.

Key Details:

We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.

• Role : Full-Time Trainer
• Type : In-Person Training
• Base Location : Chennai (with a willingness to travel to other locations when needed)

Job Role & Responsibilities:

● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our

training processes and implement the same in training session

● Handle daily sessions offline at the client location

● Ensure the sessions have a good mix of training classes and hands-on coding sessions

● Determine overall effectiveness of training and make improvements

● Use your own cutting-edge coding content including code-along projects, labs and notes

Skills:

● Must have experience in training on Frontend Technologies

● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint

● Minimum 5+ years of Training experience is a must

● Hands-on development experience is an added advantage

● Excellent communication skills with ability to connect effectively with a diversified student base

● Knowledge of various training and teaching pedagogies

● Prior experience delivering sessions for both freshers and experienced preferred

Training –

Training undergraduate science students to develop Games using software such as Unity, Unreal Engine, C# & C++ programming language. Should be able to clearly explain to students - OOP’s concept, programming logics & algorithms. Also, should be fully conversant with 12th level Mathematics and Physics concepts (such as Vector, Coordinate System, Matrices, Quaternion etc.) used in game programming

Specific Skill Set :

-  Strong working knowledge and experience of C#, C++ & Game engine (Unity3D, unreal engine, Cocos2d etc…) its application in game development is must & required (training, working experience)

-    Very strong knowledge of OOP’s concept (Such as Encapsulation, Inheritance, polymorphism etc.), programming logics & Algorithms is mandatory

-     Thorough with Mathematics, Physics & its Concepts (such as Vector, Coordinate System, Matrices, Quaternion etc.)

-      Good communicator (both oral and written) in English

-      Self-motivated, initiator and results-oriented

-      Should demonstrate positive attitude, high motivation and interpersonal skills

Minimum/Maximum/ Work Experience Required: – 3-5 years

Any other skill set:

Enjoys working with people of all ages, from youth to parents and College staff

Efficiently organized, with the ability to maintain detailed records

Ability to execute events in a well-coordinated and planned manner Encouraging Compassionate

Time management and follow-up skills

* Software professional who are passionate to teach and share knowledge, will be preferred.

Designation: Product/ UX Designer
Location: Bangalore

DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems. 

You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world. 

You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.

Your Part:

In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Design for Docon user base across new initiatives.

• Empathise with users and brings users' perspective to the discussion.

• Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data. 

• Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality. 

• Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.

• Improve the user experience of the product based on customer feedback or analytics findings.

• Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.

We Look For:

• More than 2+ years of relevant experience designing for customers in B2B or B2C products.
• Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
• Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively. 
• Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
• Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
• Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
• Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
• Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
• Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
• Growth mindset and willingness to listen, learn and continuously improve.

Education Qualification:

Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred

Our Purpose:

DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.

Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.

2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients

From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.

We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.

Our users say that we have achieved this and much more.

18 Million E-Prescriptions and Counting 

4000 + Doctors PAN INDIA so far 

6 Million Patients and growing 

We are growing strong, currently a team of ~150 DocOners

Perks & Benefits:

• Flexible Working Hours
• Flexi Leave Policy
• Relaxed Dress Code
• Health Insurance
• Team Parties
• Working with smart, young, mission-driven people
• Approachable Leadership
• Friendly office environment

Thanks,

Karthik Selvaraj