The requirements are as follows:
1) Familiar with the the Django REST API Framework.
2) Experience with the FAST API framework will be a plus
3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )
4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus
5) Experience with any ML library will be a plus.
6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.
7) Familiar with basic code patterns like MVC.
8) Grasp on basic data structures.
You can contact me on nine three one six one two zero one three two

Similar jobs
The requirements are as follows:
1) Familiar with the the Django REST API Framework.
2) Experience with the FAST API framework will be a plus
3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )
4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus
5) Experience with any ML library will be a plus.
6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.
7) Familiar with basic code patterns like MVC.
8) Grasp on basic data structures.
You can contact me on nine three one six one two zero one three two
Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
Must have exp in Django. [ Mandatory]
- The ability to problem-solve and critically think.
- High level of knowledge of Python and the Django framework.
- Familiarity with event driven programming as well as the MVC.
- Good understanding of SQL databases.
- Good understanding of REST APIs.
- Develop, maintain, and enhance robust backend systems using Python3 and frameworks like Django (mandatory), Flask, and FastAPI (good to have).
- Design, implement, and maintain highly efficient and automated continuous integration and continuous deployment (CI/CD) processes using Jenkins and configuration management with Ansible.
- Elevate our testing culture by architecting and implementing innovative testing strategies, focusing on both unit and integration testing to ensure exceptional code quality and extensive coverage.
- Follow peer-to-peer code reviews and cross-team collaboration to build scalable and reliable solutions.
- Proficiently work with at least one cloud technology, preferably AWS, to deploy and manage applications in the cloud environment.
- Possess knowledge of Nginx, load balancing, and scalability to optimize system performance and reliability.
- Good experience working in distributed micro-service architecture and driving them with crucial requirements like request tracing, debugging critical issues, logging, monitoring, and alerting.
- Work in containerized environments using Docker and Docker Compose, and have experience with AWS ECS for container orchestration.
- Prioritize maintainability and reliability in developing and maintaining software systems, pushing the boundaries of what's possible in our product ecosystem.
- Collaborate effectively within a team, taking initiatives and driving projects forward with minimal micro-management.
- Pave the way for maintainable and reliable codebases by introducing novel approaches and best practices in software development.
Requirements
- Bachelor’s/Master’s degree in computer science.
- Strong teamwork and communication skills, with a proactive approach to project management and task ownership.
- Proven track record as an innovative Python developer with a focus on product engineering.
- Visionary mindset to work in an agile environment, participating in sprint planning, stand-ups, and retrospectives.
Benefits
100% Remote
Insurance
Simpl (Fintech of the year - 2020) is a platform that empowers retailers to grow by building long term trusted relationships with their customers, one transaction at a time. For consumers, Simpl provides frictionless access to e-commerce, trust, safety and effortless budgeting, in 1-click.
Under the hood, we are building the payments infrastructure (identity, trust score and security) ground up for a world that is mobile first, where consumers frequently buy on the go & love convenience.
Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough towards a new world of Networked Commerce where commerce is easy, safe, affordable without fine prints & just Simpl!
Simpl was founded in 2015 by Nityanand Sharma and Chaitra Chidanand, and went live in 2016.
Role Summary:
We’re looking for polyglot developers who love to code. You should have >4 years of experience building high-quality products. You should have the ability to write clean code and must’ve worked on Ruby on Rails
The B2B manufacturing industry has a lack of digitisation globally. NowPurchase is building layers of technology to help improve the productivity and profits of the manufacturer. For this we are building the OS (Operating System) that will seamlessly connect factory equipment such as furnaces and spectrometers to our software systems that provide real time optimisations.
The end-game is to use this interconnected system to do great production planning and autonomous procurement of their raw materials. The Heart of NowPurchase will be a marketplace consisting of these smart factories and raw material suppliers.
Here a video that explains our product journey:
[https://www.loom.com/share/ccd0ed9e7bc349d7bba851d762253c21](https://www.loom.com/share/ccd0ed9e7bc349d7bba851d762253c21)
**Role Description**
NowPurchase is looking to add an immensely talented Backend Developer that will help us invent, design, refine and deliver products that will meet the above vision.
- Expect to build a lot of services and APIs in the cloud and stand-alone IoT devices to serve both the browser as well as native IoT enabled terminals that will be placed at the manufacturers' premises.
- Expect designing algorithms that model the metallurgy of the manufacturing processes as well as using tools such as linear programming, machine learning etc.
**What are the expectations from this role?**
- Deliver high quality modular code deployed to serve web, mobile and native IoT enabled terminals that leverage REST-based services and real time sockets. This would include algorithms for real time optimizations that are critical for the manufacturing process.
- You are empowered to work directly with leadership and the product team to make decisions about your code and future of the product.
- Have a strong emphasis on shipping features quickly without sacrificing code quality. Be ready to build a lot of MVPs that will go through iteration or be completely scrapped depending on the outcome at the customer end.
- Own your Agile projects and responsible for software design to implementation and deployment. Maintain sprints, delivery timelines and contribute to better managing the engineering team.
- Collaborate on the end to end design and implementation of the platform, including data modeling, systems architecture, data security, access controls, architecture, user experience, deployment, automation, and monitoring.
- Maintain a high level of data integrity, quality and security checks.
- Develop data pipelines and RESTful services that are distributed, robust and highly performant.
- Build a culture of simplicity and pragmatism, which is reflected in your elegant code that other developers emulate and you ensure through thorough code reviews and processes.
**Qualifications and Experience**
- 1+ years of demonstrated software engineering experience in an agile environment designing, architecting and implementing robust scalable systems preferably for modern SaaS application
- Experience with modern server-side programming languages such as Python, Scala, Go. Experience with web frameworks such as Django Rest Framework, Flask.
- Experience with architecting asynchronous services with design patters leveraging PostgreSQL, MongoDB, Redis, Celery for storage and multi-tenant servers over AWS Elastic BeanStalk.
**Compensation & Benefits**
- **Cash Compensation:** As per industry standards & pedigree of candidate
- **ESOPs:** 10% of NowPurchase is dedicated to current & future team members. Your package would entail some ESOPs so that you own a part of the company and grow along with it.
- **Medical Insurance:** Benefits of group insurance of 3 lakhs for family including parents, spouse, children
- **Generous leave structure and WFHs** including Marriage, Maternity & Paternity leaves
- **Complete Relocation Expenses:** We are building a unicorn out of the city of Joy (Kolkata). We will pay for everything you spend to relocate here.
**Possible Growth path**
Backend Developer > Senior Backend End Engineer > Engineering Manager > VP of Engineering
## **Tech Stack**
- React/Redux
- Python/Django/Celery
- Git, AWS, ELB (Elastic Beanstalk), Netlify
- PostgreSQL/Redis/S3
**Hiring Process**
1. Screening of applicants & initial telephonic call with Manager -HR
2. F2F/Video Interview with Engineering Manager and Cofounder CTO
3. Take home written assessment
4. F2F/Video Interview with Cofounder CEO
5. Email communication on final feedback
The end to end process shall take less than 10 days. We pride ourselves on being transparent & moving fast.
*Candidates who accept an offer may join within 1 hour, 1 week or up to 45days of signing - though, we have a preference for as short a gap period between signing and joining since we're at the most exciting part of our journey - laying the foundation for the NowPurchase platform!*
At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner.
You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/
Role & Requirements
- 2+ year experience in application development
- ability to write efficient SQL queries and design schemas for relational databases
- good knowledge of operating systems and networking concepts
- experience in using and understanding code from Open Source
- experience with implementing best software engineering practices like version control with git, code reviews, writing unit-tests, writing readable code
- experience with Python and Django is a plus.
- inclination towards researching new technologies and adapt them to solve challenges we face
We look for engineers who
- Are committed to their growth and learning
- care about working in and building a strong engineering culture
- want to take significant ownership and decision making power
- want to make an impact in the real world while working with a great team in a hyper-growth environment











