Project Manager (Payments & Web3/Crypto)

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

Position: Assistant Professor

Department: CSE / IT

Experience: 0 – 15 Years

Joining: Immediate / Within 1 Month

Salary: As per norms and experience

🎓 Qualification:

ME / M.Tech in Computer Science Engineering / Information Technology

Ph.D. (Preferred but not mandatory)

First Class in UG & PG as per AICTE norms

🔍 Roles & Responsibilities:

Deliver high-quality lectures for UG / PG programs

Prepare lesson plans, course materials, and academic content

Guide student projects and internships

Participate in curriculum development and academic planning

Conduct internal assessments, evaluations, and result analysis

Mentor students for academic and career growth

Participate in departmental research activities

Publish research papers in reputed journals (Scopus/SCI preferred)

Attend Faculty Development Programs (FDPs), workshops, and conferences

Contribute to NAAC / NBA accreditation processes

Support institutional administrative responsibilities

💡 Required Skills:

Strong subject knowledge in CSE / IT domains

Programming proficiency (Python, Java, C++, Data Structures, AI/ML, Cloud, etc.)

Excellent communication and presentation skills

Research orientation and academic enthusiasm

Team collaboration and mentoring ability

• 4 - 5 years of system engineering experience on any programming language such as Java / .net / Python / angular
• Must have delivered 5 to 6 real time integration engagements for Archer
• Must have experience in developing Custom Objects on Archer to call deployed APIs or Archer’s internal APIs
• Must have strong expertise in developing multi-threaded, scalable applications to support heavy data transactions
• Must have strong expertise in designing applications with architectural patterns such as MVC
• Great to have exposure to DevOps or DevSecOps
• Great to have exposure to source code review or secure coding practices

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 4 plus years in Business Development is required. Experience in dealing with corporate sales/ PSUs is a must
• Previous work experience in healthcare, diagnostic, dealing with TPAs, healthcare policy is highly preferred
• Outstanding communication and professional networking skills
• Excellent presentation, negotiation and interpersonal skills are required