Product Support Engineer at Accion Labs · Bengaluru (Bangalore) · 5 - 9 years · ₹10L - ₹19L / yr · Profitable · Posted 22 Jun 2026
PythonKey Responsibilities
Provide technical support for KX products, ensuring system stability and optimal performance.
Diagnose and troubleshoot software, infrastructure, and performance-related issues.
Work closely with engineering teams to escalate and resolve complex product defects.
Assist customers with product deployments, configurations, and best practices.
Create and maintain technical documentation and knowledge base articles.
Lead root cause analysis (RCA) efforts.
Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.
Required Skills & Experience
Experience in product or technical support for enterprise software.
Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting.
Experience with SQL and other database technologies.
Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.
Preferred Qualifications
Proficiency in kdb+/q.
Experience with real-time data processing, high-frequency trading, or IoT applications.
Familiarity with networking concepts.
Hands-on experience with automation and scripting (Python, Shell, etc.).
ITIL certification or experience working in an ITIL-based support environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Accion Labs
About
Accion Labs, Inc. ranked number one IT Company based out of Pittsburgh headquartered global technology firm.
Accion labs Inc: Winner of Fastest growing Company in Pittsburgh, Raked as #1 IT services company two years in a row (2014, 2015), by Pittsburgh Business Times Accion Labs is venture-funded, profitable and fast-growing- allowing you an opportunity to grow with us 11 global offices, 1300+ employees, 80+ tech company clients 90% of our clients we work with are Direct Clients and project based. Offering a full range of product life-cycle services in emerging technology segments including Web 2.0, Open Source, SaaS /Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW, Automation engineering (Rackspace team), devops engineering.
Employee strength: 1300+ employees
Why Accion Labs:
- Emerging technology projects i.e. Web 2.0, SaaS, cloud, mobility, BI/DW and big data
- Great learning environment
- Onsite opportunity it totally depends on project requirement
- We invest in training our resources in latest frameworks, tools, processes and best-practices and also cross-training our resources across a range of emerging technologies – enabling you to develop more marketable skill
- Employee friendly environment with 100% focus on work-life balance, life-long learning and open communication
- Allow our employees to directly interact with clients
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Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
Job Summary:
We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Application Production Support. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of our applications in a production environment. You will work closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance the overall user experience.
Responsibilities:
- Provide expert technical support for application-related issues, ensuring timely resolution and minimal disruption to services.
- Monitor application performance and conduct regular health checks to identify potential issues before they impact users.
- Collaborate with development teams to understand application architecture and assist in troubleshooting complex problems.
- Document and maintain knowledge base articles for common issues and solutions to improve team efficiency.
- Participate in on-call rotations to provide after-hours support as needed.
- Implement and maintain monitoring tools to proactively identify and resolve application issues.
- Assist in the deployment of application updates and patches, ensuring minimal downtime.
- Work with stakeholders to gather requirements and provide feedback on application performance and user experience.
- Conduct root cause analysis for recurring issues and recommend preventive measures.
- Stay updated with industry trends and best practices in application support and management.
Mandatory Skills:
- Strong knowledge and experience in Application Production Support.
- Proficiency in troubleshooting and resolving application issues in a production environment.
- Familiarity with monitoring tools and techniques for application performance management.
- Experience with incident management processes and tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.
Preferred Skills:
- Experience with cloud-based applications and services.
- Knowledge of scripting languages (e.g., Python, Bash) for automation tasks.
- Familiarity with database management and SQL.
- Understanding of ITIL processes and best practices.
- Experience with Agile methodologies and working in a DevOps environment.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications in application support or IT service management are a plus.
Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
grafanaWe are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.
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- Provide application and production support, ensuring system availability and stability.
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Required Skills
- Application Support / Production Support
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Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
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Job Summary:
We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Application Production Support. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of our applications in a production environment. You will work closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance the overall user experience.
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Mandatory Skills:
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- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.
Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
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Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
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💼 Experience: 6+
We are looking for an experienced Application Support Engineer with strong knowledge of Linux/Unix and monitoring tools to join our team in Hyderabad.
🔹 Job Responsibilities:
- Provide L2/L3 application support and troubleshoot production issues.
- Monitor application performance, availability, and system health.
- Work with Linux/Unix environments for log analysis, issue investigation, and troubleshooting.
- Use Splunk, Grafana, and AppDynamics for application monitoring, log analysis, and performance tracking.
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🔹 Required Skills:
- 6–8 years of experience in Application Support.
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- Experience in production support, incident management, and troubleshooting.
- Strong analytical, communication, and problem-solving skills.
Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
Role Overview
We are looking for an experienced Application Support Engineer with strong expertise in production support, Linux/Unix troubleshooting, Oracle database support, and monitoring tools. The candidate should have experience managing critical production environments, resolving technical issues, and maintaining application stability and availability.
Key Responsibilities
- Provide end-to-end production support for business-critical applications.
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- Support applications hosted on cloud and container platforms such as OCP, AWS, Azure, and GCP.
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- Maintain operational documentation and ensure adherence to SLA commitments.
Technical Skills
- Application Production Support
- Linux / Unix Administration and Troubleshooting
- Oracle SQL / Database Support
- Incident, Problem & Change Management
- Root Cause Analysis (RCA)
- Splunk / Grafana / AppDynamics
- Cloud Platforms – OCP, AWS, Azure, GCP
Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
Java
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JavascriptTechnical Support Engineer: Application Maintenance
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About the role
Gemba Connect builds and runs business applications (ERP, WMS, manufacturing and packaging) for clients across Worls . We're starting a new Maintenance Team to keep these applications reliable. In this role you will fix production issues, maintain code across several applications and review code before release.
What you'll do
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Required skills
• 1–4 years of hands-on development or production support experience.
• Java + Spring Boot (REST APIs, JPA/Hibernate, Spring Security/JWT): able to read and debug unfamiliar code quickly.
• JavaScript/TypeScript with React or Next.js.
• SQL (preferably MS SQL / Azure SQL): writing queries, reading execution plans, adding indexes.
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Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
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Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
grafanaWe are looking for an Application Support Engineer with strong experience in production support, Linux/Unix administration, and application monitoring to ensure application stability and availability.
Responsibilities
- Provide L1/L2 application and production support.
- Troubleshoot application issues using Linux/Unix commands and log analysis.
- Monitor application health, performance, and availability using monitoring tools.
- Handle incident management, root cause analysis (RCA), and service requests.
- Coordinate with development, database, and infrastructure teams to resolve issues.
- Support deployments, batch jobs, and production activities.
Required Skills
- Strong experience in Application/Production Support.
- Hands-on experience with Linux/Unix commands and shell scripting.
- Experience with monitoring tools such as Splunk, Grafana, AppDynamics, or Dynatrace.
- Knowledge of incident management and ITIL processes.
- Good troubleshooting, analytical, and communication skills.
Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
Job Summary
We are looking for an experienced Application Support Engineer (L2) with strong knowledge of application support, observability, SQL, ITIL processes, shell scripting, automation, and Grafana. The candidate will be responsible for providing production support for banking applications, monitoring application performance, troubleshooting incidents, performing root cause analysis, and ensuring system availability and stability.
The ideal candidate should have experience working in a banking or financial services environment, with a strong focus on incident management, problem management, monitoring, and operational efficiency.
Key Responsibilities
- Provide L2 production support for banking applications and ensure high availability and smooth business operations.
- Monitor application health, performance, logs, and alerts using observability tools such as Grafana.
- Troubleshoot application issues, analyze logs, identify root causes, and coordinate with L3, development, infrastructure, and database teams for resolution.
- Perform SQL queries to validate data, investigate application issues, and troubleshoot database-related incidents.
- Develop and maintain shell scripts to automate routine operational tasks and support activities.
- Identify opportunities for automation to reduce manual effort and improve operational efficiency.
- Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
- Monitor critical banking transactions, batch jobs, interfaces, and application workflows.
- Perform root cause analysis (RCA) and prepare incident reports and preventive action plans.
- Ensure adherence to SLA, KPI, and operational performance targets.
- Participate in production deployments, release validation, and post-deployment monitoring.
- Maintain support documentation, SOPs, knowledge base articles, and troubleshooting guides.
- Coordinate with business stakeholders and internal teams to ensure timely resolution of production issues.
- Support audit, compliance, and operational control requirements relevant to banking applications.
Required Technical Skills
- Application Support: Hands-on experience in L2 application and production support.
- Observability: Experience with application monitoring, log analysis, metrics, dashboards, and alert management.
- Grafana: Knowledge of dashboards, metrics visualization, alerting, and application health monitoring.
- SQL: Ability to write queries, perform data validation, troubleshoot database issues, and analyze transaction data.
- ITIL: Understanding of incident, problem, change, and service request management processes.
- Shell Scripting: Ability to write and execute shell scripts for troubleshooting and operational activities.
- Automation: Experience automating repetitive support tasks and operational workflows.
- Production Operations: Experience with incident investigation, RCA, SLA management, and escalation procedures.
- Banking Domain: Understanding of banking applications, financial transactions, batch processing, and business-critical operations.
Preferred Skills
- Experience with Linux/Unix operating systems.
- Knowledge of log monitoring and analysis tools.
- Familiarity with APIs, application servers, and database connectivity troubleshooting.
- Exposure to tools such as Splunk, ELK/Elastic Stack, Prometheus, or similar monitoring platforms.
- Experience supporting payment systems, core banking applications, transaction processing, or other financial services applications.
- Understanding of production change controls, audit requirements, and operational risk management.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon