Key Responsibilities
Provide technical support for KX products, ensuring system stability and optimal performance.
Diagnose and troubleshoot software, infrastructure, and performance-related issues.
Work closely with engineering teams to escalate and resolve complex product defects.
Assist customers with product deployments, configurations, and best practices.
Create and maintain technical documentation and knowledge base articles.
Lead root cause analysis (RCA) efforts.
Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.
Required Skills & Experience
Experience in product or technical support for enterprise software.
Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting.
Experience with SQL and other database technologies.
Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.
Preferred Qualifications
Proficiency in kdb+/q.
Experience with real-time data processing, high-frequency trading, or IoT applications.
Familiarity with networking concepts.
Hands-on experience with automation and scripting (Python, Shell, etc.).
ITIL certification or experience working in an ITIL-based support environment.

About Accion Labs
About
Accion Labs, Inc. ranked number one IT Company based out of Pittsburgh headquartered global technology firm.
Accion labs Inc: Winner of Fastest growing Company in Pittsburgh, Raked as #1 IT services company two years in a row (2014, 2015), by Pittsburgh Business Times Accion Labs is venture-funded, profitable and fast-growing- allowing you an opportunity to grow with us 11 global offices, 1300+ employees, 80+ tech company clients 90% of our clients we work with are Direct Clients and project based. Offering a full range of product life-cycle services in emerging technology segments including Web 2.0, Open Source, SaaS /Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW, Automation engineering (Rackspace team), devops engineering.
Employee strength: 1300+ employees
Why Accion Labs:
- Emerging technology projects i.e. Web 2.0, SaaS, cloud, mobility, BI/DW and big data
- Great learning environment
- Onsite opportunity it totally depends on project requirement
- We invest in training our resources in latest frameworks, tools, processes and best-practices and also cross-training our resources across a range of emerging technologies – enabling you to develop more marketable skill
- Employee friendly environment with 100% focus on work-life balance, life-long learning and open communication
- Allow our employees to directly interact with clients
Connect with the team
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