Product Support Engineer

We are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Provide application and production support, ensuring system availability and stability.
• Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Manage incidents, service requests, and changes through ServiceNow.
• Perform root cause analysis and coordinate with relevant teams to resolve issues.
• Ensure SLA compliance and minimize service disruptions.

Required Skills

• Application Support / Production Support
• Linux/Unix and Windows
• Monitoring tools: Splunk, Grafana, AppDynamics
• ITSM tool: ServiceNow
• Incident, problem, and change management
• Strong troubleshooting and communication skills

Strong Application support ( L2 Support) with Observability exp

Candidate with strong experience in Linux, SQL ,ITIL & Shell scripting.

Strong exp in Monitoring tool ( Grafana/Data Dog/ Prometheus /control M)

Good experience in troubleshooting, deployment and scheduling jobs.

Strong on scripting, automation tools and techniques.

Middleware & open-source technologies -Apache, Tomcat.

Banking domain exp

Excellent Communication

Good to have Cloud/ Aws exp.

Bangalore /Pune

• Linux troubleshooting
• Hands-on AWS
• Production/Application Support
• Bash/Shell/Python
• Monitoring/log analysis
• Incident resolution
• Application deployment/support
• Basic networking and database knowledge
• Production/batch support exposure
• Willingness for rotational weekend/critical production support

Technical Support Engineer: Application Maintenance

Company: Gemba ConnectExperience: 1–4 yearsOpenings: 2Location: [City / Hybrid]Type: Full-time

About the role

Gemba Connect builds and runs business applications (ERP, WMS, manufacturing and packaging) for clients across Worls . We're starting a new Maintenance Team to keep these applications reliable. In this role you will fix production issues, maintain code across several applications and review code before release.

What you'll do

• Respond to production incidents, find the root cause and ship fixes quickly

• Fix bugs and improve performance in Java/Spring Boot and React applications

• Review merge requests for code quality, security and performance

• Monitor application health and help prevent repeat issues

Required skills

• 1–4 years of hands-on development or production support experience.

• Java + Spring Boot (REST APIs, JPA/Hibernate, Spring Security/JWT): able to read and debug unfamiliar code quickly.

• JavaScript/TypeScript with React or Next.js.

• SQL (preferably MS SQL / Azure SQL): writing queries, reading execution plans, adding indexes.

• Git workflows: branching, merge requests, resolving conflicts.

• Basic Linux and command-line skills.

• Good debugging skills with logs and stack traces.

• Clear written communication, especially for incident updates and review comments.

Good to have

• Docker, Kubernetes or any cloud platform (Azure preferred)

• CI/CD tools like Jenkins or GitLab

• Monitoring tools like Grafana

Why join us

• Hands-on experience with production systems for real clients

• Work across many technologies: backend, frontend, cloud and DevOps

• A new team, so your work will shape how it's built

Job Summary

We are looking for an experienced Application Support Engineer (L2) with strong knowledge of application support, observability, SQL, ITIL processes, shell scripting, automation, and Grafana. The candidate will be responsible for providing production support for banking applications, monitoring application performance, troubleshooting incidents, performing root cause analysis, and ensuring system availability and stability.

The ideal candidate should have experience working in a banking or financial services environment, with a strong focus on incident management, problem management, monitoring, and operational efficiency.

Key Responsibilities

• Provide L2 production support for banking applications and ensure high availability and smooth business operations.
• Monitor application health, performance, logs, and alerts using observability tools such as Grafana.
• Troubleshoot application issues, analyze logs, identify root causes, and coordinate with L3, development, infrastructure, and database teams for resolution.
• Perform SQL queries to validate data, investigate application issues, and troubleshoot database-related incidents.
• Develop and maintain shell scripts to automate routine operational tasks and support activities.
• Identify opportunities for automation to reduce manual effort and improve operational efficiency.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Monitor critical banking transactions, batch jobs, interfaces, and application workflows.
• Perform root cause analysis (RCA) and prepare incident reports and preventive action plans.
• Ensure adherence to SLA, KPI, and operational performance targets.
• Participate in production deployments, release validation, and post-deployment monitoring.
• Maintain support documentation, SOPs, knowledge base articles, and troubleshooting guides.
• Coordinate with business stakeholders and internal teams to ensure timely resolution of production issues.
• Support audit, compliance, and operational control requirements relevant to banking applications.

Required Technical Skills

• Application Support: Hands-on experience in L2 application and production support.
• Observability: Experience with application monitoring, log analysis, metrics, dashboards, and alert management.
• Grafana: Knowledge of dashboards, metrics visualization, alerting, and application health monitoring.
• SQL: Ability to write queries, perform data validation, troubleshoot database issues, and analyze transaction data.
• ITIL: Understanding of incident, problem, change, and service request management processes.
• Shell Scripting: Ability to write and execute shell scripts for troubleshooting and operational activities.
• Automation: Experience automating repetitive support tasks and operational workflows.
• Production Operations: Experience with incident investigation, RCA, SLA management, and escalation procedures.
• Banking Domain: Understanding of banking applications, financial transactions, batch processing, and business-critical operations.

Preferred Skills

• Experience with Linux/Unix operating systems.
• Knowledge of log monitoring and analysis tools.
• Familiarity with APIs, application servers, and database connectivity troubleshooting.
• Exposure to tools such as Splunk, ELK/Elastic Stack, Prometheus, or similar monitoring platforms.
• Experience supporting payment systems, core banking applications, transaction processing, or other financial services applications.
• Understanding of production change controls, audit requirements, and operational risk management.

Job Summary

We are looking for an experienced Application Support Engineer (L2) with expertise in supporting banking applications, monitoring production systems, troubleshooting incidents, and ensuring application availability and stability. The candidate should have strong SQL skills, knowledge of ITIL processes, experience with shell scripting, Grafana dashboards, Control-M job scheduling, and automation of routine support activities.

Key Responsibilities

• Provide L2 production support for critical banking applications and ensure high availability and performance.
• Monitor application health, system performance, logs, and alerts using Grafana and observability tools.
• Troubleshoot production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Write and execute SQL queries to investigate application issues, validate transactions, and perform data analysis.
• Monitor, manage, and troubleshoot batch jobs and workflows using Control-M.
• Perform log analysis and execute shell scripts for system checks, troubleshooting, and routine operational activities.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Automate repetitive operational tasks using shell scripting and other automation techniques.
• Collaborate with development, infrastructure, database, and business teams to resolve production issues within agreed SLAs.
• Participate in incident bridges, provide timely updates to stakeholders, and prepare incident reports.
• Support application deployments, release activities, and post-deployment validation.
• Maintain support documentation, knowledge articles, SOPs, and operational runbooks.
• Ensure compliance with banking security policies, audit requirements, and operational procedures.

Required Technical Skills

• Application Support: Hands-on experience in L2 production support, incident troubleshooting, and application monitoring.
• SQL: Strong SQL query-writing skills, joins, subqueries, data validation, and troubleshooting database-related issues.
• Observability: Knowledge of application monitoring, log analysis, metrics, alerts, and performance troubleshooting.
• Grafana: Experience monitoring dashboards, analyzing metrics, identifying anomalies, and troubleshooting alerts.
• Control-M: Experience monitoring batch jobs, handling job failures, managing dependencies, and rerunning failed jobs.
• Shell Scripting: Basic to intermediate scripting for log analysis, health checks, file processing, and task automation.
• ITIL: Understanding of Incident, Problem, Change, and Service Request Management processes.
• Automation: Ability to automate repetitive support tasks and improve operational efficiency.
• Banking Domain: Understanding of banking applications, transaction processing, batch processing, and business-critical production operations.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting business-critical applications in a banking or financial services environment.
• Knowledge of Linux/Unix operating systems and application/server logs.
• Familiarity with SLA management, production support rotations, and on-call support.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Key Competencies

• Incident prioritization and effective problem-solving.
• Root cause analysis and preventive action implementation.
• Production stability and service improvement.
• Coordination with cross-functional technical teams.
• Ability to work in a 24/7 support environment when required.

Overall Objective: Ensure stable and reliable banking application operations by proactively monitoring systems, resolving production incidents, automating routine activities, and meeting defined service-level agreements (SLAs).

Primary Skills: Linux Administration, Production Support

Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

Role Summary

We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.

🔑 Key Responsibilities

Technical Troubleshooting & Incident Management

• Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
• Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
• Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
• Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).

Operational Excellence & Automation

• Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
• Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
• Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.

Collaboration & Prevention

• Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
• Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.

⚙️ Required Qualifications

• Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
• Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
• Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
• Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
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Job Summary

We are looking for an Application Support Engineer with hands-on experience in Linux/Unix, Windows administration, monitoring tools, and incident management. The candidate will be responsible for application monitoring, troubleshooting, incident resolution, and ensuring smooth production operations.

Key Responsibilities

• Provide L1/L2 application and production support.
• Troubleshoot application, system, and server-related issues in Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Handle incidents, service requests, and changes using ServiceNow.
• Perform log analysis, root cause analysis (RCA), and issue resolution.
• Coordinate with application, infrastructure, and development teams to resolve production issues.
• Ensure SLA compliance and maintain proper incident documentation.
• Support continuous monitoring and improve application stability and availability.

Required Skills

• 3–5 years of experience in Application Support or Production Support.
• Hands-on experience with Linux/Unix and Windows environments.
• Experience with monitoring tools such as Splunk, Grafana, or AppDynamics.
• Working knowledge of ServiceNow and Incident Management.
• Good troubleshooting, analytical, and communication skills.
• Willingness to work in a production support environment.

Job Details

• Location: Hyderabad
• Work Mode: WFO
• Notice Period: Immediate Joiners Only