Photoshop Specialist

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Requirements:

• Minimum 2 Years of Experience: Demonstrated experience in visual communication design, with at least 2 years of professional experience.
• Portfolio: A compelling portfolio showcasing a diverse range of visual communication work, including packaging design, digital graphics, and print collateral.
• Consumer Brand Experience: Prior experience in designing for consumer brands is advantageous, indicating an ability to connect with target audiences effectively.
• Creativity: A flair for creative thinking and the ability to translate concepts into visually appealing designs.
• Software Proficiency: Proficient in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and a willingness to adapt to emerging design tools.
• Detail-Oriented: Meticulous attention to detail, ensuring that all designs are accurate and aligned with brand guidelines.
• Collaborative Spirit: Strong interpersonal and communication skills, enabling effective teamwork and client collaboration.

What we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. 

What will you do every day?

Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.

• Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
• Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
• Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
• Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
• Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
• Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
• Drive continuous improvements in tools, processes, and automation to accelerate implementations.
• Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
• Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
• Support recruitment and team scaling as we grow our services and delivery footprint.

Ok, you're sold, but what are we looking for in the perfect candidate? 

• Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
• Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
• Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
• Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
• Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
• Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
• Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
• 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.

Requirements*:

• B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
• Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
• Deep understanding of best practices in development and testing processes.
• Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and time management abilities.
• Prior experience of working with Python Programming language.
• Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

Interested One apply through Link:-  https://tiny.cc/NGtalent 

It is Junior role

• Fresher to 1 yr experience
• Experience in Exhibition & Stall design
• Multiple Agency exposure

Java Developer – Job Description Wissen Technology is now hiring for a Java Developer - Bangalore/Mumbai with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Exp. - 3 to 8 years. • Experience in Core Java and Spring Boot. • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. • Should have the ability to analyze, design, develop and test complex, low-latency client facing applications. • Good development experience with RDBMS. • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. • Excellent problem solving and coding skills. • Strong interpersonal, communication and analytical skills. • Should have the ability to express their design ideas and thoughts. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. 

• Develop and implement strategies to grow and expand our business in the nursing training and overseas placement industry.
• Take responsibility for sales and placement targets.
• Build relationships with nursing professionals, hospitals, and other organizations to promote Bikham Academia's services.
• Manage a team of sales professionals and recruiters to achieve sales targets and placement goals.
• Monitor and analyze market trends and identify opportunities for growth and expansion.
• Develop and manage budgets, forecasts, and financial reports.
• Ensure compliance with all legal and regulatory requirements.
• Provide leadership and guidance to the team to ensure successful delivery of services to clients.
• Develop and implement marketing strategies to promote Bikham Academia's brand.

Requirements:

• Minimum 7+ years of experience in the overseas placement industry.
• Proven success track record of placing a good number of candidates throughout his/her career.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work independently and as part of a team.
• Open to monthly travel/touring.
• Strong problem-solving and analytical skills.
• Ability to handle multiple tasks and meet deadlines.

Education and Experience:

• .Experience in managing a team of sales professionals and recruiters.
• Understanding of the nursing profession and the OET training and overseas placement industry.

• The entire development lifecycle of all our consumer applications
• Working closely with the Product, QA, UX & Engineering teams on strategy, solutioning and execution.
• Managing everyday activities of the consumer engineering team
• Working closely with the core platform engineering teams to design seamless integration
• Owning management and execution of features and ensure delivery timelines
• Building & mentoring the consumer engineering team
• Working with the overall leadership team in creating and driving the company vision and it’s goals

• 8+ years of experience designing and developing complex, interactive consumer applications
• Working with / managing both mobile and web applications
• Ability to present complex technical information clearly and concisely to a variety of audiences

Job Background

We are looking for a Web Developer to join an award-winning, talented team, building the
next-generation automated drone applications for our global customers

As a front-end developer, you will implement a complete user interface in the form of a
web app. A thorough understanding of all of the components of the company’s platform and
infrastructure is required. You will need to take ownership of your projects, which involves
detailing requirements after discussion with the Product Owner, building user interfaces,
developing and maintaining web apps with a focus on user experience

Responsibilities
● Work as part of a team developing applications and services using Agile
development methods
● Contribute to team and organizational improvements in process and infrastructure
● Effectively use tools and ingenuity to identify and fix defects before they become a
problem
● Creating self-contained, reusable, and testable modules and components
● Learn about the domain and competitors to propose new drone apps as well as
improvement for existing apps
● Collaborate on projects with a closely-knit team

Skills/Experience
● 3+ yr experience as an Angular 2+ or React or Ionic Developer.
● Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing
cross-browser compatible code.
● Knowledge of NodeJS frameworks such as ExpressJS etc.
● Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
● Good understanding of HTML Dom manipulation Technique                                                                        ●Experience in tested & documented TypeScript/JavaScript, HTML, and CSS
● User authentication and authorization between multiple systems, servers, and
environments
● Understanding of fundamental design principles behind a scalable application
● Proficiency working with source control (git) / versioning systems, continuous
integration in an agile development setup

Good to Have
● Understanding of how to deploy Mean stack applications in AWS/Azure deployment
environment, considering security, reliability etc.
● Knowledge of other python-based server-side frameworks such as Flask or Django