Paid Media Specialist

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

We are looking for a skilled and detail-oriented Accountant  with 2-8yrs years of hands-on experience CA Firm in Bookkeeping, GST and TDS return filings, income tax return (ITR) preparation, audit support, and ROC compliance. The ideal candidate should possess a strong understanding of accounting principles and regulatory requirements.

Key Responsibilities:

• Maintain accurate records of daily financial transactions (bookkeeping).
• Prepare and file GST returns (GSTR-1, GSTR-3B, etc.) on a monthly/quarterly basis.
• Prepare and file TDS returns (Form 24Q, 26Q, etc.) and ensure timely payments.
• Assist in the preparation and filing of income tax returns (ITR) for individuals and businesses.
• Support statutory and internal audits, including preparation of audit schedules and documentation.
• Handle ROC compliance, including the preparation and filing of necessary forms and returns.
• Coordinate with auditors, consultants, and tax authorities when required.
• Reconcile bank statements, vendor payments, and ledgers on a regular basis.
• Ensure compliance with all applicable accounting standards, taxation laws, and regulatory requirements.

Requirements:

• Bachelor’s degree in commerce, Accounting, or a related field (B. Com/M. Com).
• 2–8yrs experience in CA firm or Company.
• Proficiency in accounting software such as Tally, Compu Tax, and MS Excel.
• Solid knowledge of GST, TDS, ITR processes, and ROC filings.
• Strong attention to detail, organizational skills, and ability to meet deadlines.
• Strong attention to detail and communication skills.

We are looking for a MEAN Stack developer to join our Technology team. As a full-stack developer, you will work closely with our Technical Architectural members to develop microservices that focus on the educational needs of Parents and Students globally. If you have excellent programming skills and a passion for developing applications from scratch, we would like to meet you. Working at Early Steps Academy is one of the best opportunities to get first-hand experience in an early-stage startup, explore different domains, and achieve your career goals.

Qualifications:

• A minimum of 3 years of relevant experience.
• Strong programming skills in Javascript/Typescript with Object-oriented design.
• Hands-on expertise in building reusable components and independently publishable packages.
• Strong experience in HTML, Angular(2+)/React, ExpressJS, MongoDB, NodeJS, and CSS frameworks.
• Practitioner of IaC (AWS), CI/CD, and Containerization(Docker).
• Accessibility, Server Side Rendering, Pre-rendering, Serverless, and Agile.
• Ability to adapt quickly to a new direction.

TL;DR

Founding Software Engineer (Next.js / React / TypeScript) — ₹17,000–₹24,000 net ₹/mo — 100% remote (India) — ~40 h/wk — green-field stack, total autonomy, ship every week. If you can own the full lifecycle and prove impact every Friday, apply.

🏢 Mega Style Apartments

We rent beautifully furnished 1- to 4-bedroom flats that feel like home but run like a hotel—so travellers can land, unlock the door, and live like locals from hour one. Tech is now the growth engine, and you’ll be employee #1 in engineering, laying the cornerstone for a tech platform that will redefine the premium furnished apartment experience.

✨ Why This Role Rocks

💡 Green-field Everything

Choose the stack, CI, even the linter.

🎯 Visible Impact & Ambition

Every deploy reaches real guests this week. Lay rails for ML that can boost revenue 20%.

⏱️ Radical Autonomy

Plan sprints, own deploys; no committees.

• Direct line to decision-makers → zero red tape
• Modern DX: Next.js & React (latest stable), Tailwind, Prisma/Drizzle, Vercel, optional AI copilots – building mostly server-rendered, edge-ready flows.
• Async-first, with structured weekly 1-on-1s to ensure you’re supported, not micromanaged.
• Unmatched Career Acceleration: Build an entire tech foundation from zero, making decisions that will define your trajectory and our company's success.

🗓️ Your Daily Rhythm

• Morning: Check metrics, pick highest-impact task
• Day: Build → ship → measure
• Evening: 10-line WhatsApp update (done, next, blockers)
• Friday: Live demo of working software (no mock-ups)

📈 Success Milestones

• Week 1: First feature in production
• Month 1: Automation that saves ≥10 h/week for ops
• Month 3: Core platform stable; conversion up, load times down (aiming for <1s LCP); ready for future ML pricing (stretch goal: +20% revenue within 12 months).

🔑 What You’ll Own

1. Ship guest-facing features with Next.js (App Router / RSC / Server Actions).
2. Automate ops—dashboards & LLM helpers that delete busy-work.
3. Full lifecycle: idea → spec → code → deploy → measure → iterate.
4. Set up CI/CD & observability on Vercel; a dedicated half-day refactor slot each sprint keeps tech-debt low.
5. Optimise for outcomes—conversion, CWV, security, reliability; laying the groundwork for future capabilities in dynamic pricing and guest personalization.

Prototype > promise. Results > hours-in-chair.

💻 Must-Have Skills

Frontend Focus:

• Next.js (App Router/RSC/Server Actions)
• React (latest stable), TypeScript
• Tailwind CSS + shadcn/ui
• State mgmt (TanStack Query / Zustand / Jotai)

Backend & DevOps Focus:

• Node.js APIs, Prisma/Drizzle ORM
• Solid SQL schema design (e.g., PostgreSQL)
• Auth.js / Better-Auth, web security best practices
• GitHub Flow, automated tests, CI, Vercel deploys
• Excellent English; explain trade-offs to non-tech peers
• Self-starter—comfortable as the engineer (for now)

🌱 Nice-to-Haves (Learn Here or Teach Us)

A/B testing & CRO, Python/basic ML, ETL pipelines, Advanced SEO & CWV, Payment APIs (Stripe, Merchant Warrior), n8n automation

🎁 Perks & Benefits

• 100% remote anywhere in 🇮🇳
• Flexible hours (~40 h/wk)
• 12 paid days off (holiday + sick)
• ₹1,700/mo health insurance reimbursement (post-probation)
• Performance bonuses for measurable wins
• 6-month paid probation → permanent role & full benefits (this is a full-time employment role)
• Blank-canvas stack—your decisions live on
• Equity is not offered at this time; we compensate via performance bonuses and a clear path for growth, with future leadership opportunities as the company and engineering team scales.

⏩ Hiring Process (7–10 Days, Fast & Fair)

All stages are async & remote.

1. Apply: 5-min form + short quiz (approx. 15 min total)
2. Test 1: TypeScript & logic (1 h)
3. Test 2: Next.js / React / Node / SQL deep-dive (1 h)
4. Final: AI Video interview (1 h)

.

🚫 Who Shouldn’t Apply

• Need daily hand-holding
• Prefer consensus to decisions
• Chase perfect code over shipped value
• “Move fast & learn” culture feels scary

🚀 Ready to Own the Stack?

If you read this and thought “Finally—no bureaucracy,” and you're ready to set the technical standard for a growing company, show us something you’ve built and apply here →

• Oversee the editing of all video content, ensuring it aligns with the creative vision and storytelling objectives.
• Manage the editing team, assigning projects, monitoring progress, and ensuring deadlines are met.
• Collaborate with Directors, Producers, and Motion Graphics Designers to create cohesive and engaging narratives.
• Maintain quality control on all output, ensuring that the final products meet the high standards expected by clients and stakeholders.
• Innovate and drive the adoption of new editing technologies and techniques to keep the agency at the forefront of the industry.

About antuit.ai

Antuit.ai is the leader in AI-powered SaaS solutions for Demand Forecasting & Planning, Merchandising and Pricing. We have the industry’s first solution portfolio – powered by Artificial Intelligence and Machine Learning – that can help you digitally transform your Forecasting, Assortment, Pricing, and Personalization solutions. World-class retailers and consumer goods manufacturers leverage antuit.ai solutions, at scale, to drive outsized business results globally with higher sales, margin and sell-through.

Antuit.ai’s executives, comprised of industry leaders from McKinsey, Accenture, IBM, and SAS, and our team of Ph.Ds., data scientists, technologists, and domain experts, are passionate about delivering real value to our clients. Antuit.ai is funded by Goldman Sachs and Zodius Capital.

The Role:

Antuit is looking for a Data / Sr. Data Scientist who has the knowledge and experience in developing machine learning algorithms, particularly in supply chain and forecasting domain with data science toolkits like Python.

In this role, you will design the approach, develop and test machine learning algorithms, implement the solution.  The candidate should have excellent communication skills and be results driven with a customer centric approach to problem solving.  Experience working in the demand forecasting or supply chain domain is a plus. This job also requires the ability to operate in a multi-geographic delivery environment and a good understanding of cross-cultural sensitivities.

Responsibilities:

Responsibilities includes, but are not limited to the following:

• Design, build, test, and implement predictive Machine Learning models.
• Collaborate with client to align business requirements with data science systems and process solutions that ensure client’s overall objectives are met.
• Create meaningful presentations and analysis that tell a “story” focused on insights, to communicate the results/ideas to key decision makers.
• Collaborate cross-functionally with domain experts to identify gaps and structural problems.
• Contribute to standard business processes and practices as part of a community of practise.
• Be the subject matter expert across multiple work streams and clients.
• Mentor and coach team members.
• Set a clear vision for the team members and working cohesively to attain it.

Qualifications and Skills:

Requirements

• Experience / Education:
  • Master’s or Ph.D. in Computer Science, Computer Engineering, Electrical Engineering, Statistics, Applied Mathematics or other related 
• 5+ years’ experience working in applied machine learning or relevant research experience for recent Ph.D. graduates.
• Highly technical:
• Skilled in machine learning, problem-solving, pattern recognition and predictive modeling with expertise in PySpark and Python.
• Understanding of data structures and data modeling.
• Effective communication and presentation skills
• Able to collaborate closely and effectively with teams.
• Experience in time series forecasting is preferred.
• Experience working in start-up type environment preferred.
• Experience in CPG and/or Retail preferred.
• Effective communication and presentation skills.
• Strong management track record.
• Strong inter-personal skills and leadership qualities.

Information Security Responsibilities

• Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
• Take part in Information Security training and act accordingly while handling information.
• Report all suspected security and policy breach to Infosec team or appropriate authority (CISO).

EEOC

Come Dive In

The DevOps Engineer will execute the tools and processes to enable DevOps.

Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement to efficiently deliver high-quality solutions. The candidate should bridge the gap between Development and Operational teams, working with the development teams to meet acceptance criteria and gather and document the requirements. Candidates should be able to work in fast-paced,
multi-disciplinary environments.

As An DevOps Engineer, You Will

● Work in a dynamic, agile team environment developing excellent new applications.
● Participate in design decisions, including new technology research and prototyping
● Collaborate closely with other AWS engineers and architects, cloud engineers, support teams, and other stakeholders
● Promote great Kubernetes and AWS platform design and quality
● Innovate new ideas to evolve our applications and processes
● Continuously analyzing and evaluating our systems, products, and methods for potential improvements.

Mandatory Skills:

● Experience on Linux based infrastructure
● Experience in ECS - Amazon services*
● Should have hands-on containerized Services
● Must know about AWS CI/CD pipeline.
● Must know DevOps concepts and Agile principles
● Knowledge of Git, Docker, and Jenkins
● Knowledge of Infrastructure as Code.
● Experience in using Automation Tools
● Must have experience in Test Driven Development environment setup.
● Working knowledge of Docker and Kubernetes
We recognize that asking you to give 100% of yourself daily requires us to show you the love.

PERKS: what can we offer you?

● Bi-Yearly performance audits and appraisals
● The flexibility of working days/hours
● 5 working days/week (Mon to Fri) and added payout for working Saturday
● Recognition and Appreciation
● A plethora of industry exposure and self-growth opportunities

Visit our site: www.cedcoss.com