Operations Manager – Retail Business

About us - Cyber Identity Solutions is a global Cybersecurity specialize in delivering enterprise-grade solutions in IAM, Privileged Access Management (PAM), MDR , Cloud Security, AI Cybersecurity , DevOps & Managed Security Services, helping clients achieve secure, compliant, and resilient digital operations.

Role : Business Development manager

Years of Experience - 3-15 Years

Desired Candidate Profile :- Staffing sales professionals who already have active client base in IT/Cybersecurity/Data Engineering/Product clients accounts for India/KSA/UAE/USA offshore. (Mid& Enterprise Clients)and can onboard them within 30 days.

Please Note - This is not a trial role. We are not looking for sales person who is starting from zero. We focus on impact, speed, and results not promises. If you are a proven Business Development professional with clients ready to move, this is your opportunity to capitalize on your network and grow with Cyber Identity Solutions.

What you get :- Salary & Performance Policy (100% Transparent based on performance)and continuous leadership scaling opportunity within organization 

If Interested to join us and for discussion - Share your profile asap

About Us:
We are a Napkin to a Product Market Fit Studio and work together with our customers in the journey of "an idea to the first product version". Most of our customers are Corporate Innovation Hubs and Early Stage Organizations.

Here are a couple of things about us that may interest you:

1. Fast growing: We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). What this means for you is a great career growth opportunity

2. Successful track record: Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack and NetWeaver BPM), an early engineering team of Zoho (a leading billion $ SaaS player) & some Private Equity experience. Some of our past colleagues from these companies went on to become CTOs (Redbus) and founded companies (one of them founded and then exited to Apple). We are profitable and what that means for you is long-term opportunities to generate wealth

3. Current success: Marquee customers (including the venture capital division of a large conglomerate) along with some exciting startups that are part of our clientele. We work on building MVP products. What this means for you is cutting-edge technology learning opportunities

4. Top Class peer group: We have a talented set of folks primarily focused on solving cool and exciting problems

5. Top-Class Learning & Development Programs: We run our entire L&D programs.

Must Haves:
• Minimum 3- 6 years of design experience
• At least two years of experience working on digital products which include creating highly-detailed annotated wireframes, user flows, process flows and high-fidelity screens
• Worked on Information Architecture, Interaction Design and Product Design
• Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and mobile applications Can establish and run a good design process (exploratory and evaluative research, sprints, reviews etc.)
• Are comfortable with and interested in actively designing the product by himself/herself
• Familiarity and experience with a standard design, prototyping, and user research tools, such as Figma, Miro, and Sketch.
• Strong written and verbal communication skills
• Are deeply empathetic to customers and users and understand how the business works
• Design systems experience is an added advantage
Responsibilities:
• Clear understanding of the critical characteristics of the intended user population

• Understanding of the users' current jobs and tasks, underlying goals, and mental models of their work process and products
• Understanding of platform-specific nomenclature
• The ability to sketch and generate big-picture ideas for early-stage UX work

• Experience developing rapid prototypes
• Design test case scenarios
• Collate feedback from users for further improvement

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

Not just a delivery company…

RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.

RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.

We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳

Future of eCommerce Logistics.

• Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
• Revolutionising delivery as an experience
• Empowering D2C Sellers with logistics as the core technology

A section describing benefits and life at your company is a great way to attract talent.
About the Role

1. Architect, build, and maintain excellent React Native applications with clean code.
2. Implement pixel-perfect UI's that match designs.
3. Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
4. Integrate third-party APIs.
   1. Work as part of a small team to build applications.
5. Write unit and integration tests.
6. Release applications to IOS and Google Play stores.
7. Work with native modules when required.
8. Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and designer.
9. Complete two-week sprints and participate in sprint retrospectives and daily standups.
10. Assist with building estimates.
11. Interface with clients via Slack, Zoom, and email.
12. Track your time throughout the day using Toggle.
13. Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
14. Be part of a community of React Native developers who share knowledge and help each other as problems arise

The Technical Lead should be well versed with Node.js, React js, AWS, Microsoft Azure, flutter, scalable cloud architecture.

He/she will be working directly under the CEO and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company. 

Responsibilities:

• Setting a vision for how technology will be used in the company.

• Ensuring that the tech team meets the company’s short and long term needs.

• Outline the goals for research and development. 

• Creating timelines for the development and deployment of all product requirements. 

• Acting as a mentor to the tech team members. 

• Maintaining a consumer-focused outlook and aiding in the delivery of new features.

• Managing technology budgets and time frames.

• Driving and planning sprints and ensuring a high tech team velocity.

• Staying on top of technology trends and developments.

• Ensuring all technology practices adhere to regulatory standards.

• Ensuring that there is no system downtime and all products are working seamless.

Requirements /Qualifications:

• Exceptional communication skills (both verbal and written). 

• Self-motivated with diligent work ethic, a business acumen, enthusiastic and passionate, exceptional team management skills. 

• Should be well versed with Node.js, React js, AWS, Microsoft Azure, flutter, scalable cloud architecture.

• Extensive industry knowledge with an eye towards the future.

• Proactive and efficient time management.

• Ability to delegate efficiently. 

• Should have managed and set up teams. 

• Process orientation.

• 5+ years of experience as an Engineering head.
  
  Salary will be based upon industries standard 

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.

• Handling customer conversations through email and chat desk and especially in a global context
• Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed

Desired Candidate Profile

Role: Data Analytics Lead / Manager

1. Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
2. Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
3. Coordinate with different teams to determine requirements for data warehousing, reporting and analytical solutions, and ensure customer satisfaction on deliverables
4. Oversee analytics projects to extract, manage, and analyse data from multiple applications, ensuring that deadlines are met.
5. Apply statistics and data modelling to gain actionable business insights and boost customer productivity and revenue.
6. Enforce company policies and procedures to ensure quality and prevent discrepancies.
7. Communicate and track key performance metrics across departments.
8. Keep abreast of industry best practices and policies.
9. Research Latest trends, analyse data, identify opportunities and incorporate changes into business strategies.
10. Manage and optimize processes for data intake, validation, mining and engineering as well as modelling, visualization and communication deliverables.
11. Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
12. Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
13. Develop and implement MLDevOps, quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
14. Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs.
15. Organize and drive successful completion of data insight initiatives through effective management of data analyst and effective collaboration with stakeholders.

Essential Skills

1. Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
2. Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
3. Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
4. Experience and knowledge of statistical modelling techniques: multiple regression, logistic regression, log-linear regression, variable selection, etc.

 We’re looking for someone with at least 10+ years of experience in a position monitoring, managing, transforming and drawing insights from data, and someone with at least 5 years of experience leading a data analyst team.

Experience in Azure is preferred