Node.js Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• At least 3 years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Mandatory experience in MongoDB and MySql.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.

Company: SecuvyAI, Backed by Dell Technology Ventures

Location: Hyderabad

About Secuvy: 

At Secuvy, we believe Privacy & Data Security will be a necessity for every global brand. Our mission is to provide best in class Contextual Data Intelligence tools to monitor, automate & simplify data governance for security, compliance & legal teams. We hire out of the box thinkers with the passion, creativity, and perseverance to handle constantly expanding data sprawls and deliver impactful results to our customers. Secuvy’s team comprises experts with Deep AI & Security background who have launched products for Fortune 100. We are backed by Dell Technology Ventures & Top Security VC firms in Silicon Valley. Learn more at www.secuvy.ai 

About the Role: 

Our enthusiasm for leadership driven by purpose is unwavering. We believe that every individual holds latent abilities waiting to be discovered and that a bold, unconventional approach is necessary to unleash them. We have grand aspirations and never settle for mediocrity. We are meticulous in our attention to detail. Our desire to tackle challenging issues and achieve exceptional outcomes for our customers is what drives us to always strive for excellence

Responsibilities: 

• Design and develop high-quality, scalable, and performant software solutions using NodeJS and AWS services.
• Collaborate with cross-functional teams, including product managers, designers, and other engineers, to identify and solve complex business problems.
• Design and develop large-scale distributed systems that are reliable, resilient, and fault-tolerant.
• Write clean, well-designed, and maintainable code that is easy to understand and debug.
• Participate in code reviews and ensure that all code is of high quality and adheres to best practices.
• Troubleshoot and debug production issues and work with the team to develop and implement solutions.
• Stay up-to-date with new technologies and best practices in software engineering and cloud computing.
• Experience with Data Security or Cybersecurity Products is a big asset

Requirements: 

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• At least 2-4 years of professional experience in building web applications using NodeJS and AWS services.
• Strong understanding of NodeJS, and experience with server-side frameworks such as Express and NestJS.
• Strong experience in designing and building large-scale distributed systems, with a solid understanding of distributed computing concepts.
• Hands-on Experience with AWS services, including EC2, S3, Lambda, API Gateway, and RDS.
• Experience with containerization and orchestration technologies such as Docker and Kubernetes.
• Strong understanding of software engineering best practices, including agile development, TDD, and continuous integration and deployment.
• Hands-on Experience with Cloud technologies including Kubernetes and Docker.
• Experience with no-sql technologies like MongoDB or Azure Cosmos
• Experience with a distributed publish-subscribe messaging system like Kafka or redis Pubsub
• Experience developing, configuring & deploying applications on Hapi.js/Express/Fastify.
• Comfortable writing tests in Jest
• Excellent problem-solving and analytical skills, with the ability to identify and solve complex technical problems.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Why Work With Us? 

• Join a rapidly growing startup with a passionate team of experts at the forefront of data privacy & security.
• Opportunity to play a key role in shaping the technical vision and strategy for Fortune 1000 Customers.
• Work in a dynamic, fast-paced environment where you can make an impact and drive change.
• Enjoy a competitive salary, benefits, and opportunities for growth and advancement.
• If you are a passionate, self-motivated, and experienced Senior NodeJS Software Engineer with expertise in AWS and large-scale system design, we would love to hear from you!

You have 5 years or more of Backend end development experience with expertise in designing and implementing high-performance applications.

Worked with and built high-performance products using Node Js/GoLang/ Python and have seen the product evolution cycle from PoC to Production

You have a deep understanding of design principles and can rightly judge/implement solutions to complex problems

You are capable of writing high-quality code that conforms to the standards and best practices in a particular language/framework.

You have experience building a product using a mainstream library or framework.

You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production environment, and finally monitoring.

Previous work experience in product-based startups

Experience building for products that have scaled and have seen the product evolution

Role Description:

As a Lead Backend Engineer , you will be responsible for designing and deploying scalable, highly available, and fault-tolerant systems for Radiusagent. Experience as a Tech Lead, managing tasks with back-end engineers while coding themselves will be a bonus point for the ideal candidate.

Responsibilities will include-

• You will contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• You will build cutting-edge scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will ensure compliance with the build/release and configuration management process.

Skills needed:

• be able to design and build modules from ground up
• proficient in any one programming language out of php/golang/node/python/javascript/java/ruby and ability to pick up others
• experience with mysql/postgres/mongodb/couchdb
• experience  with redis/memcached
• experience with rabbitmq / kafka
• experience in having written cron jobs, troubleshooting downtime
• ability to work with ambiguous requirements
• good understanding of OS concepts

Nice to haves:

• experience with managing VMs' on aws/gcp/digitalocean 
• experience with docker/kubernetes
• experience elasticsearch or lucene

About Us

We help our customers to Go Digital at 3x Less Cost and 3x Less Time!

appZUI nGage, our App-as-Service platform, accelerates the digital idea to profit journey. Serving more than 250K consumers in US, UK, Switzerland, Australia, India and other geographies with several exciting digital transformations.

Know more:https://bit.ly/az-godigital">http://bit.ly/az-godigital

Role & Responsibilities

We are looking for a Senior developer/Architect to be part of our growing team. In this role you will be handling

• Design and architecture of various core platform components
• Develop and deliver various products for our customers
• Mentor and develop various team members

Skills & Capabilities

• System design for function, scale, security and maintenance
• Data engineering concepts and practice
• Test driven development
• Server-side skills: Nodejs/.Net/Java, Devops, SQL, microservices
• DevOps & SRE skills: Jenkins, Prometheus, Grafana
• System modelling and visualization skills
• Written & oral communication skills
• Front-end skills: (nice to have) Ionic, Angular/React, Javascript, HTML, CSS

What you can expect from us

• Product engineering culture: hypothesis-develop-test-evolve
• Failures are part of learning and growing
• Organization structure and processes to maximize creativity and openness
• Success is about 5 WINS: Customer, Employee, Supplier, Society and Investor