Manager - Product Designer (Product companies)

echnical Skills

• Programming Languages: Python, Java, C, C++, R, JavaScript
• Data Structures and Algorithms
• Database Management Systems (MySQL, Oracle, MongoDB)
• Artificial Intelligence and Machine Learning
• Data Science and Analytics
• Cloud Computing (AWS, Azure, Google Cloud)
• Cyber Security and Network Security
• Internet of Things (IoT)
• Software Engineering and Software Testing
• Operating Systems and Computer Networks
• Web and Mobile Application Development
• DevOps and Containerization (Docker, Kubernetes)
• Research Methodology and Statistical Analysis Tools (SPSS, R, Python)

Teaching and Academic Skills

• Curriculum Design and Development
• Outcome-Based Education (OBE) Implementation
• Course Planning and Delivery
• Student Mentoring and Academic Advising
• Assessment and Evaluation Techniques

Research Skills

• Research Proposal Writing
• Publication in SCI, Scopus, and UGC Care Journals
• Patent Filing and Intellectual Property Rights (IPR)
• Conference Paper Presentation
• Research Collaboration and Networking

Leadership and Administrative Skills

• Departmental Planning and Coordination
• Faculty Development and Mentoring
• Accreditation Processes (NBA, NAAC, NIRF, ABET)
• Academic Administration and Policy Implementation
• Industry-Academia Collaboration
• Industry and Professional Skills
• Consultancy and Industry Projects
• Internship and Placement Coordination
• Entrepreneurship and Startup Mentoring

Soft Skills

• Effective Communication and Presentation
• Leadership and Team Management
• Problem-Solving and Critical Thinking
• Decision-Making Skills
• Interpersonal and Relationship Management
• Time Management and Organizational Skills
• Key Competencies
• Academic Excellence
• Quality Assurance and Accreditation Compliance
• Collaboration and Stakeholder Management

These skills are typically expected for an Associate Professor in CSE with teaching, research, and administrative responsibilities in higher educational institutions.

Essential Educational Qualifications

• Ph.D. in Computer Science and Engineering (CSE) or a relevant discipline from a recognized university.
• Master's Degree (M.E./M.Tech.) in Computer Science and Engineering or a related field with a consistently good academic record.
• Bachelor's Degree (B.E./B.Tech.) in Computer Science and Engineering or a related discipline.

Experience Requirements (as per AICTE/UGC norms – typical)

• Minimum 8 years of teaching, research, and/or industry experience after obtaining a postgraduate degree.
• At least 2 years of experience at the level of Assistant Professor Grade I or equivalent in a recognized institution.
• Proven track record of teaching undergraduate and postgraduate courses.

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Senior AI/ML Engineer

📍 Pune, Maharashtra (Onsite)

💼 Experience: 6–10 Years

🕒 Employment Type: Full-Time

About the Role

We are seeking a highly skilled Senior AI/ML Engineer to lead the design, development, and deployment of enterprise-scale Artificial Intelligence and Machine Learning solutions. The ideal candidate will possess strong expertise in production-grade Retrieval-Augmented Generation (RAG) systems, deep learning architectures, semantic search platforms, vector databases, and AI orchestration frameworks.

This role requires hands-on technical leadership, architectural ownership, and proven experience building scalable AI systems that operate reliably in production environments.

Key Responsibilities

• Design and architect enterprise-grade RAG (Retrieval-Augmented Generation) solutions
• Build and optimize document chunking, retrieval, reranking, and hallucination mitigation pipelines
• Develop and deploy machine learning models using XGBoost, PyTorch, and TensorFlow
• Design deep learning solutions including LSTM and transformer-based architectures
• Build semantic search and vector retrieval systems using modern vector databases
• Develop advanced AI workflows using LangChain and LangGraph
• Design and implement multi-agent AI systems and orchestration frameworks
• Lead AI model deployment, monitoring, optimization, and lifecycle management
• Collaborate with cross-functional teams to translate business requirements into scalable AI solutions
• Mentor junior engineers and contribute to technical leadership initiatives
• Drive AI architecture decisions, performance tuning, and best practices

Required Skills & Qualifications

Must-Have Technical Skills

• 6–10 years of software engineering and AI/ML development experience
• Strong experience building and deploying production AI/ML systems
• Hands-on expertise with RAG architectures and semantic retrieval systems
• Experience with vector databases such as Pinecone, Weaviate, Chroma, Milvus, or Qdrant
• Strong knowledge of Machine Learning and Deep Learning concepts
• Hands-on experience with:
• PyTorch and/or TensorFlow
• XGBoost
• LangChain
• LangGraph
• Experience deploying AI applications in production environments
• Strong debugging, performance optimization, and troubleshooting skills
• Excellent Python programming skills
• Understanding of REST APIs, microservices, and scalable system design

Preferred Skills

• MLflow
• Weights & Biases (W&B)
• Kubeflow
• Transformer architectures and LLM internals
• MLOps practices and model lifecycle management
• Multi-agent AI frameworks
• Cloud platforms such as AWS, Azure, or GCP
• Docker and Kubernetes
• CI/CD pipelines for AI applications

Ideal Candidate Profile

You are someone who:

• Has successfully deployed AI solutions into production environments
• Understands enterprise-scale AI architecture and design patterns
• Has practical experience with retrieval systems and vector search
• Can independently drive AI initiatives from concept to deployment
• Enjoys solving complex engineering challenges
• Demonstrates strong ownership, leadership, and mentoring capabilities
• Thrives in a fast-paced product and engineering environment

Who Should Not Apply

• Prompt-engineering-only profiles
• Candidates with only academic or research exposure
• Tutorial/demo-level GenAI practitioners
• Engineers without production deployment experience
• Professionals lacking hands-on implementation expertise

Educational Qualification

• B.E. / B.Tech in Computer Science, Information Technology, Artificial Intelligence, Machine Learning, Data Science, or related discipline
• Master's degree is a plus

Work Location

📍 Pune, Maharashtra (Onsite)

Hiring Preference

• Immediate joiners preferred
• Candidates currently working on production AI/ML systems will be given preference

Keywords

AI Engineer, Senior AI Engineer, Machine Learning Engineer, Generative AI Engineer, LLM Engineer, RAG Engineer, LangChain, LangGraph, Vector Database, Semantic Search, Deep Learning, PyTorch, TensorFlow, XGBoost, ML Engineer, AI Architect, MLOps, Multi-Agent Systems, Production AI

Our Vision:

Vapronix web is a platform for constant interaction of technology and human creativity. We aim to create a digital environment that connects people from around the world, fulfilling their entertainment and mind simulation needs while co-creating happiness and generating value for all.

Job Summary:

We are seeking a skilled and imaginative 2D Motion Graphic Designer to produce an enticing marketing video for our game apps. As a 2D Motion Graphic Designer, your primary objective will be to create a visually captivating and dynamic video that effectively showcases the unique features and excitement of our game apps to our users.

Key Responsibilities

1. Create engaging motion graphics, video edits, and promotional assets for game marketing.
2. Collaborate with marketing, content, and development teams to deliver creatives on time.
3. Research trends, competitors, and winning hooks to develop high-performing concepts.
4. Produce edits, variations, and iterations quickly while maintaining consistency and quality.
5. Take full ownership of the end-to-end creative process - assets, versions, feedback, and final delivery.
6. Optimize videos for multiple platforms and integrate music, SFX, and voiceovers where needed.
7. Stay updated on design tools, motion trends, and gaming industry best practices.

Requirements

• Proven experience in motion graphics with a portfolio (gaming creatives preferred).
• Proficiency in After Effects, Premiere Pro, and Adobe Creative Suite.
• Strong understanding of visual storytelling, video formats, audio editing, and color grading.
• Ability to create both reference-inspired and original creatives.
• Detail-oriented, deadline-driven, and capable of handling multiple projects.
• Strong communication skills and openness to feedback.

Responsibility:

∙Develop and maintain code following predefined cost, company and security

standards.

∙Work on bug fixes, supporting in the maintenance and improvement of existing

applications.

∙Elaborate interfaces using standards and design principles defined by the team.

∙Develop systems with high availability.

∙Attend and contribute to development meetings.

∙Well versed with Unit testing and PSR Standards.

∙Master Software Development lifecycle, standards and technologies used by the

team.

∙Deliver on time with high quality.

∙Write Automation tests before to API call to code it and test it.

∙Trouble Shooting and debugging skills.

∙Perform technical documentation of the implemented tasks.

We are a talent startup that partners with fast-moving digital companies globally to scale their teams. Since 2016, we have served over 100 funded startups ( top brands, some unicorns too!) and hired teams in the spaces of engineering, growth, design and product. Our mission is to be the top curated talent marketplace while fostering a collaborative, diverse, and inclusive workplace.

About the role
We are looking to hire a recruiter who should be experienced and motivated that can help source and hire for top-funded companies globally.
Ideal candidate is a high-energy, strong communicator with a knack for engaging experienced professionals.

Responsibilities 

• Responsible for End to End Recruitment (Sourcing, screening of profiles, scheduling of interviews).
• Responsible for understanding and analyzing the requirements in different technical skill set categories.
• Creative sourcing methods like Linked-In, internal database, referrals, head-hunting, and networking.
• Take steps to ensure a positive candidate experience
• Willing to take challenges in Recruitment & closing the demands on time.

• The ideal candidate should have the zeal to grow in the technical Recruitment world.
• Must have IT recruitment/Non-IT hiring experience and expertise in Screening, shortlisting, negotiation and coordinating with the Recruitment process.
• Experience in working on Job Portals is mandatory
• Experience in full-cycle Recruiting, Sourcing
• Proficient in the use of social media and job boards
• Aggressive and talented professionals with excellent communication skills.
• Well-organized & capable of managing Quality and Volumes of open positions

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Position description:

• Understand business needs and apply analytical concepts on customer data to provide business solutions
• Seek out opportunities for optimizing digital products (App) and improve the performance of campaigns
• Analyze business data and draw inferences
• Provide analysis based on business objectives and initiatives
• Analyzing Mobile App traffic using clickstream tools 
• Provide holistic analysis by combining data from different data sources (App Analytics, Business data, etc.)
• Responsible for analysis, development plans, timely communication, on-time delivery of projects, and quality of project deliverables
• provide recommendations to update current MIS to improve reporting efficiency and consistency

Primary Responsibilities:

• Perform business and product analytics, using BI, SQL, Excel, and data analytics, etc.

Required Skills:

• Must be able to draw conclusions from data and present those to internal and external stakeholders
• Knowledge of Excel and SQL
• Knowledge of Tableau or other Business Intelligence tools would be an added advantage
• Experience in BFSI segment preferred
• Knowledge of marketing campaigns is a plus
• Experience in creating custom reports & dashboards
• Problem-solving skills.
• A methodical and logical approach.
• Accuracy and attention to detail

• Development and maintenance of Continuous Integration System on JENKINS.
• Build management for the planned major/minor releases
• Release process management and maintenance
• Enhancement and development of build/release system features.
  
  

Required Qualifications:

• 2 - 3 years relevant work experience in Jenkins / Scripting / C / Linux
• Expertise in scripting languages like a shell, python, etc
• Work experience in handling Make/CMake build systems
• Expertise in GIT source revision control
• Experience with Yocto build systems and recipes