Manager - Media / Ad Operations

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

Review Criteria

• Strong Graphic Designer Profile, with a focus on Marketing / branding works
• 3+ years of experience in graphic design within B2C companies working across print and digital media
• Proven experience designing marketing collaterals (brochures, flyers, banners, standees, event signage, and sponsorship assets) and digital creatives for social media and campaigns
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.
• Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.
• Demonstrated portfolio including both print/event assets and digital/social creatives that show consistency, storytelling, and creativity.
• BDes / MDes from Tier-1 College (NID, IIT, NIFT) OR Top B2C Product Companies (preferred fintech)

Preferred

• Experience collaborating with marketing teams for on-ground events, sponsorships, and brand partnerships (designing assets for physical presence like booths, city events, etc.).
• Strong communication and collaboration with product, marketing, and growth teams; ability to take ownership from concept to delivery

Job Specific Criteria

• CV Attachment is mandatory
• Portfolio is mandatory
• What's your current company?

Role & Responsibilities

As a Graphics Designer, you will be responsible for creating stunning visuals across a wide range of media including digital, print, and video content. You'll collaborate closely with the marketing, content, and creative teams to bring our brand vision to life while ensuring consistency across all touchpoints. Your work will help shape the visual identity of the brand and engage our target audience in meaningful ways.

What will you bring-

• 3-7 years of design and work experience in visual design, including creating graphics and video content for digital and print media.
• Skilled in apt design tools like Adobe Suite - Photoshop, Figma, Illustrator, Premier Pro, and After Effects with an eye for composition, color, design, space design, and details.
• Proven ability to create both static and motion-based ads (e.g., GIFs, Lottie animations)
• Strong portfolio showcasing a range of digital creative work, including examples of ad integration in digital environments.
• Use data - Check CTRs and revamp design basis the learnings.
• Manage multiple design projects simultaneously, ensuring timely delivery and high-quality outcomes.

Ideal Candidate

• Use your creative abilities to understand and decode briefs from marketing managers and bring campaigns to life through innovative ideas and design
• Take complete design ownership towards multiple small and big design campaigns that come your way
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what's possible.

What we value-

• Having a great taste/intuition is important to move fast.
• You take the shot like an artist - You decide fast and deliver right
• You are the CEO of what you do - You show ownership and make things happen.
• You own the overall experience including copy, graphics, etc.

Job Title: Customer Support Executive – ERP Software (Accounting / GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (10-minute walk from station)

Job Type: Full-time | Work from Office

Fixed Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

Job Description

Your role will be to provide support to existing customers in using our ERP software. The role includes solving software queries, assisting with basic accounting and GST queries, and providing remote support when required.

Key Responsibilities

• Handle customer support calls and resolve their queries
• Guide customers on ERP software usage
• Assist with basic accounting entries, billing, and GST questions
• Provide remote support using AnyDesk or UltraViewer
• Ensure timely resolution of customer issues

Eligibility Criteria

• Basic knowledge of accounting
• Good communication skills in Hindi and English
• Customer support experience (preferred)
• Freshers with accounting knowledge can apply
• Basic computer knowledge

What We Offer

• Complete software training
• Stable job with growth opportunities
• Supportive and professional work environment

Apply Now

Job Description

 - Payments: Monitoring processing of payments in a timely

manner by the Accounts Executive that you will be supervising

directly.

- Receivables: Monitoring collection of receivables in time. In

addition, oversee that pro-forma and tax invoices are raised

appropriately.

- Recording: Overseeing the accounting function in ensuring

that the P&L and Balance Sheet presents an accurate picture

of our accounts.

- Costing: Playing a crucial role in deriving the unit economics

for our range of products.

- Reporting: You will play a critical role in preparing monthly

management reports on metrics / sales /budgeting to various

process owners to enhance their decision making.

- Standard Operating Procedures (SOPs): You (along with the

CFO) will play a pivotal role in devising the processes by which

the Finance and Accounts function and the

functions/businesses it interacts with, will adhere. This

includes shifting towards more technology-driven processes in

order to streamline Finance and Accounting operations.

- Banking and Third-party Partners: Liaising and coordinating

with our banking partners and other third-party partners

related to Finance and Compliance work.

What we are looking for

 - 1-3 years of experience working in a Finance/Accounting

department of a company or for a Finance/Accounting

services firm.

- Master’s degree relevant to Finance/Accounting

- Excellent knowledge of financial statements and its

mechanics.

- A Team Player with a pro-active and a “go-getter” attitude.

- Critical thinker who comes up with pragmatic solutions with

respect to the task at hand.

- Demonstrable leadership skills in a professional environment.

- Command over MS Office applications (such as Excel, Word,

and Powerpoint) and excellent working knowledge of

accounting software (e.g. Tally).

- Excellent Verbal and Written English communication skills.

- An eye for detail

Introduction

Designation - Product Manager 

We are seeking an experienced and innovative Product Manager to join our dynamic team at Better Analytics Pvt Ltd (Scremer). The ideal candidate will play a pivotal role in driving the evolution of Scremer, ensuring a seamless user experience, and spearheading the development of new features to enhance user engagement and satisfaction.

Roles and Responsibilities

• Should be able to create a product roadmap and product strategy
• Should be able to do product discovery, product validation, and product analytics.
• Should be able to run the sprints and daily scrum calls.
• Should have managed products/ features around workflow management or business process mapping.
• Develop and execute a comprehensive product strategy aligned with Scremer's mission, considering user feedback, market trends, and business objectives.
• Lead the end-to-end product development lifecycle, from ideation to implementation. Collaborate with cross-functional teams to introduce new features and enhancements that elevate the user experience.
• Continuously analyze user interactions and feedback to identify areas for improvement. Implement strategies to optimize user experience and satisfaction.
• Utilize data analytics to make informed product decisions. Monitor key performance indicators (KPIs) and user behavior to guide feature prioritization and enhancements.
• Collaborate with marketing, development, and customer support teams to ensure seamless integration of product initiatives. Communicate product updates, features, and improvements to internal and external stakeholders.
• Stay informed about industry trends, competitive products, and user needs. Conduct market research to identify opportunities for innovation and differentiation.

Must Have Skills

• Minimum 3 years of experience as a Product Manager.
• Must be able to create new products from scratch using Lean Product Methodology.
• Must be able to do Customer Development and find PMF for new products.
• Must be able to use Google Suite, Microsoft Suite, and Adobe Suite with ease.
• Must be able to write specifications and create wireframes on demand.
• Must be able to create a product strategy and product roadmap.
• Must have experience working with at least one wireframing tool, like Balsamiq or Whimsical, Azure XP, or any others.
• Must have hands-on experience with agile product management tools like JIRA, Clickup or any other tool.
• Must have excellent communication, articulation, and presentation skills.
• Must be able to understand business models and create business model canvas with ease.
• Must be able to do A/B testing to test new product ideas.

Good to Have Skills

• Preference will be given to candidates who have experience working in startups.
• If you have already worked in a marketplace product or a platform product you would be given preference over other candidates.
• System Design Skills and any understanding of technology will be a great advantage.
• Ability to work with AARRR metrics - both for the producers and consumers in the marketplace.

About Scremer

Better Analytics Pvt Ltd, the creator of Scremer, is a pioneering social feedback platform that empowers users to voice their complaints and concerns. Scremer provides a space for users to share their experiences regarding various issues, from poor customer service and faulty products to unjust policies. The platform encourages community support through a unique feature called scream up, where users can rally behind each other's complaints. The most impactful grievances are prominently featured on the homepage, fostering a transparent and engaging user environment.

Location

Address: Durgam Cheruvu Rd, Kavuri Hills, Madhapur, Hyderabad, Gafoornagar, Telangana 500081.

Hyderabad - Scremer was Founded in 2021, Situated in the vibrant area of Kavuri Hills, Hyderabad, this address on Durgam Cheruvu Rd embodies a blend of urban convenience and natural beauty. It is located in Gafoornagar and offers a prime location with easy access to amenities and the picturesque Durgam Cheruvu.

Why Join Scremer?

• Innovative Mission: Join Scremer at Better Analytics Pvt Ltd to be part of an innovative social feedback platform that gives users a powerful voice.
• Engaging User-Centric Environment: Work in a dynamic and user-centric environment where every complaint matters. At Scremer, users can connect, support each other through "scream up," and influence positive change.
• Transparent and Impactful Platform: Join a company that believes in transparency and impact. Scremer features the most popular complaints on its homepage, providing users with visibility into real issues.
• Professional Growth Opportunities: At Scremer, we value talent and commitment. Join a company that fosters professional growth and skill development. Be part of a team that encourages innovation, collaboration, and continuous improvement, offering you a platform to excel in your career.

JOB DETAILS

CTC - 12-15 LPA

EXP RANGE - 3-5 Years

Education - Any Degree

Notice Period - 15-30 Days.

Work Mode - WFO

Location - Hyderabad

- Conducting a demo session with the parents and kids to explain the programs.

- Interacting with different departments to close the sales.

- Guiding the students to a brighter career path (over a video call)

- Build a repo with the customer.

Responsibilities for Jr. Node JS Developer: 3+yrs

· Should have relevant object-oriented application-building experience in a professional environment.

· Design and implementation of low-latency, high-availability, and performant applications.

· Implementation of security and data protection.

· Thorough understanding of relational databases such as MySQL or similar technologies.

· Excellent coding skills in Node.js, and JavaScript.

· Knowledge of working closely with code versioning tools like git.

· Excellent communication skills and being able to work independently or in a full team.

Required Skills:

· Strong proficiency with JavaScript.

· strong hold on Node.js and frameworks.

· Understanding the nature of asynchronous programming and its quirks and workarounds.

· Good understanding of server-side templating languages.

· Good understanding of server-side CSS preprocessors.

· Basic understanding of front-end technologies, such as HTML5, and CSS3.

· Understanding accessibility and security compliance.

· User authentication and authorization between multiple systems, servers, and environments.

· Integration of multiple data sources and databases into one system.

· Understanding fundamental design principles behind a scalable application.

· Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

· Creating database schemas that represent and support business processes.

Job Specifications:-

Day-to-day liaison with internal team on campaign developments

Develops comprehensive agendas for weekly planning/status meetings

Set up and provide support on 3-5 search projects of various sizes

Exposure in social media traffic acquisition

Exposure of managing vernaculars sites (+experience in Facebook/Social Media and Twitter)

Perform keyword research and basic to advanced analysis

Be able to clearly convey and explain search engine best practices

Responsible for complete SEO process (on & off page optimization)

Analyze and increase the website traffic through organic search listing

Analyzing and generating website traffic reports

Format and prepare search reports for every vertical. Reports would be in the form of tables, graphs, summaries, and slides, illustrating data graphically and translating complex findings into written text t