Learning And Development Manager

Job Description

Training Lead

We are looking for a highly experienced Change Management & Training Lead with over 20 years of experience to establish and scale a dedicated sub-practice for Training & Change Management within the organization.

This role requires strong expertise in organizational change management (OCM), learning strategy, and end-user enablement, with the ability to drive business adoption (BOS) across large-scale transformation programs. The ideal candidate will lead the design and execution of end-user training frameworks, communication strategies, and change adoption initiatives, ensuring seamless transition and sustained value realization.

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Key Responsibilities

1. Practice Development & Strategy

•             Define and establish a Training & Change Management sub-practice, including vision, offerings, and roadmap

•             Develop service frameworks, methodologies, and reusable assets for:

o             Organizational Change Management (OCM)

o             End User Training (EUT)

o             Business Adoption Services (BOS)

•             Build a scalable operating model, including governance, tools, and best practices

•             Identify opportunities to integrate change management into enterprise transformation programs

•             Drive continuous improvement and maturity of the practice

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2. Change Management Leadership

•             Lead end-to-end change management strategy and execution across large transformation initiatives

•             Conduct change impact assessments, stakeholder analysis, and readiness assessments

•             Develop and execute change strategies, communication plans, and adoption roadmaps

•             Ensure alignment between business objectives and change initiatives

•             Monitor and track adoption metrics, business outcomes, and change effectiveness

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3. Training Strategy & Execution

•             Define enterprise-wide training strategy and learning frameworks

•             Design and implement end-user training programs (role-based, system-based, and process-based)

•             Develop training materials, e-learning modules, and digital adoption tools

•             Ensure effective training delivery models (instructor-led, virtual, on-demand)

•             Drive training effectiveness measurement through feedback, assessments, and adoption KPIs

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4. Business Adoption & Transformation Enablement

•             Drive Business Ownership & Adoption (BOS) for new systems, processes, and platforms

•             Ensure smooth transition of users from legacy to new systems

•             Establish adoption frameworks ensuring high user engagement and productivity

•             Collaborate with program teams to ensure change and training are embedded into delivery lifecycle

•             Enable sustained adoption and continuous user support mechanisms

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5. Stakeholder & Client Engagement

•             Act as a trusted advisor to senior stakeholders, business leaders, and clients

•             Lead change workshops, training sessions, and leadership alignment meetings

•             Collaborate with program managers, architects, and business teams to align change initiatives

•             Manage complex stakeholder landscapes and ensure effective communication

•             Support RFPs, proposals, and solutioning for change management and training services

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6. Governance & Quality Assurance

•             Establish and enforce change management governance frameworks

•             Define and track KPIs for change success, training effectiveness, and business adoption

•             Ensure quality and consistency of training content and change deliverables

•             Conduct periodic reviews, audits, and health checks for ongoing initiatives

•             Mitigate risks related to user adoption, resistance, and organizational readiness

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7. Technology & Tools Enablement

•             Leverage tools for learning management systems (LMS), digital adoption platforms (DAP), and content management

•             Integrate automation, analytics, and AI-enabled learning tools into training delivery

•             Utilize data-driven insights to improve change strategies and training outcomes

•             Stay updated with emerging trends in learning technologies and change management practices

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Preferred Experience

•             Proven experience in building and scaling a Change Management & Training practice

•             Strong track record in large-scale digital transformation programs

•             Experience in domains like Travel, Transportation, Hospitality, or Enterprise IT (preferred)

•             Exposure to ERP, CRM, or large enterprise platform implementations

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Key Competencies

•             Strategic thinking and execution capability

•             Strong leadership and team-building skills

•             Expertise in driving user adoption and behaviour change

•             Excellent communication and stakeholder management

•             Ability to operate in complex, multi-program environments

•             High ownership and influence without authority

Key Responsibilities

• Manage HR projects, including project plans, timelines, milestones, dependencies and deliverables.
• Develop and maintain HR dashboards, calendars and status reports, highlighting risks, delays and key decisions.
• Coordinate project meetings, agendas, action items and follow-ups to ensure timely execution.
• Partner with HR teams, business leaders and external vendors to drive projects forward.
• Prepare clear, executive-ready updates on HR priorities, progress, risks and achievements.
• Lead the planning and coordination of the employee survey, including communications, launch readiness, participation tracking and post-survey action planning.
• Support the planning and rollout of Exol University, including vendor coordination, learning administration, scheduling, communications and change management.
• Coordinate new hire orientation and contribute to creating a consistent and engaging onboarding experience.
• Support recurring People processes such as performance, compensation, benefits, engagement, learning and talent initiatives.
• Identify opportunities to improve HR processes, employee experience and operational efficiency.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 6–10 years of experience in HR operations, project/program management, L&D, change management or a related field.
• Strong project management, organizational and stakeholder management skills.
• Ability to manage multiple projects, deadlines, vendors and priorities simultaneously.
• Excellent written and verbal communication skills, with experience preparing presentations and leadership updates.
• Experience in Learning & Development, LMS administration, training coordination or learning program management is strongly preferred.
• Experience with employee surveys, engagement initiatives or organizational change is an advantage.
• Strong proficiency in Microsoft Excel, PowerPoint and project-management/productivity tools.
• Self-driven, detail-oriented and comfortable working in a fast-paced, evolving environment.

Title: Content Specialist 

Location: Mumbai 

Experience: 3–4 years 

Work Mode: Hybrid 

About Master-O 

Master-O is a B2B SaaS platform focused on enabling and upskilling frontline teams through microlearning, gamification, AI-powered roleplays and digital coaching. We work with leading organisations across industries like FMCG, BFSI, Pharma, Automotive and Retail. 

We are looking for a Content Specialist who can combine strong creative thinking with excellent client communication to own content requirements for our Mumbai and Gurugram based clients. 

The Role 

This is a client-facing content creation role where you will be the primary point of contact for Master-O's high touch enterprise accounts for their content requirements. 

You will work closely with clients to understand their business objectives, frontline challenges, and learning needs, and translate these into engaging content, storyboards and learning journeys. 

You will also work cross-functionally with the Customer Success, Product and Content teams at our Gurugram headquarters to ensure seamless execution and delivery. 

What Does “Content” Mean at Master-O? 

At Master-O, content is not just traditional marketing content or reels. You’ll primarily create microlearning-based static and video learning content designed for the frontline teams of our enterprise clients. 

The content and use cases vary based on the client’s business objectives, frontline pain points and industry — from product knowledge and sales pitches to customer handling, compliance and on-the-job skill development.

What We're Looking For 

• 3–4 years of experience in content creation, content marketing, creative strategy or a similar role. 
• Prior experience in a B2B SaaS company or a marketing/creative agency is strongly preferred. 
• Agency candidates should ideally have worked with clients across BFSI, FMCG, Pharma, Automotive and/or Retail. 
• Strong storyboarding and content conceptualisation skills. 
• Excellent copywriting and editing skills. 
• Strong working knowledge of Canva and Adobe Creative Cloud. 
• Excellent spoken and written English communication — this is critical as the role involves frequent interaction with senior client stakeholders. 
• Strong presentation and client-management skills. 
• Ability to manage multiple stakeholders, projects and deadlines independently. 
• A good understanding of digital content, learning formats and visual communication. 
• Someone who is equally comfortable speaking to a client, building a storyboard and getting into the details of content creation. 

Why This Role? 

This role sits at the intersection of content, creativity, and client consulting. 

You won't just be creating content based on pre-assigned briefs. You'll be responsible for understanding why the client needs the content, what their frontline teams need, and how Master-O can solve that requirement. 

You'll get the opportunity to work directly with leading organisations across multiple industries while collaborating with a fast-moving SaaS team across Mumbai and Gurugram. 

We're looking for a proactive and business-oriented HR Business Partner to work closely with leadership and business teams in driving people strategy, employee engagement, performance, and organizational effectiveness. This role requires someone who can balance strategic thinking with operational excellence while fostering a high-performance culture. What You'll Do  Partner with business leaders to understand team goals and translate them into effective people strategies.  Drive the end-to-end employee lifecycle, including onboarding, engagement, performance management, career development, and offboarding.  Act as a trusted advisor to managers on employee relations, performance concerns, coaching, and conflict resolution.  Lead performance review cycles, goal-setting processes, talent reviews, and succession planning.  Analyze people metrics and provide actionable insights to improve retention, productivity, and employee experience.  Drive employee engagement initiatives, culture-building programs, and recognition activities.  Support organizational changes, restructuring, and workforce planning.  Ensure HR policies and practices are consistently implemented while maintaining compliance with labor laws.  Collaborate with Talent Acquisition, L&D, Finance, and leadership to build scalable people processes.  Identify opportunities to automate HR workflows and leverage AI or HR technology to improve efficiency. What We're Looking For  5–7 years of experience in HR Business Partnering, HR Generalist, or People Partner roles.  Experience partnering with technology, product, engineering, or startup teams is highly preferred.  Strong understanding of performance management, employee engagement, talent management, and employee relations.  Ability to influence stakeholders and build strong relationships across all organizational levels.  Excellent communication, coaching, and problem-solving skills.  Strong analytical mindset with experience using HR metrics to drive decisions.  Comfortable working in a fast-paced, high-growth environment.  Familiarity with HRMS platforms and modern HR technologies.  Exposure to AI-powered HR tools or process automation is a plus. Preferred Qualifications  MBA/PGDM in Human Resources or equivalent qualification.  Experience in startup or product-based organizations.  Knowledge of Indian labor laws and HR compliance.  Certification in HR analytics, coaching, or change management is an added advantage. Why Join Us?  Opportunity to partner directly with business leaders and influence organizational growth.  Fast-paced environment with high ownership and learning opportunities.  Collaborative culture focused on innovation, people, and continuous improvement.  Work on strategic HR initiatives that create measurable business impact.