
Lead Cloud Reliability Engineer
Job Responsibilities
● Lead and manage the Cloud Reliability teams to provide strong Managed Services support to end-customers.
● Isolate, troubleshoot and resolve issues reported by CMS clients in their cloud environment
● Drive the communication with the customer providing details about the issue, current steps, next plan of action, ETA
● Gather client's requirements related to use of specic cloud services and provide assistance in seing them up and resolving issues
● Create SOPs and knowledge articles for use by the L1 teams to resolve common issues
● Identify recurring issues, perform root cause analysis and propose/implement preventive actions
● Follow change management procedure to identify, record and implement changes
● Plan and deploy OS, security patches in Windows/Linux environment and upgrade k8s clusters
● Identify the recurring manual activities and contribute to automation
● Provide technical guidance and educate team members on development and operations. Monitor metrics and develop ways to improve.
● System troubleshooting and problem-solving across plaorm and application domains. Ability to use a wide variety of open-source technologies and cloud services.
● Build, maintain, and monitor conguration standards.
● Ensuring critical system security through using best-in-class cloud security solutions.
Qualifications
● 4-7 years experience in Cloud Infrastructure and Operations domains and IT operational experience preferably in a global enterprise environment.
● Specialize in one or two cloud deployment platforms: AWS, GCP
● Hands on experience with AWS/GCP services (EKS, ECS, EC2, VPC, RDS, Lambda, GKE, Compute Engine)
● Understanding of one or more programming languages (Python, JavaScript, Ruby, Java, .Net)
● Logging and Monitoring tools (ELK, Stackdriver, CloudWatch)
● Knowledge on Conguration Management tools such as Ansible, Terraform, Puppet, Chef
● Experience working with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos)
● Good analytical, communication, problem solving, and learning skills.
● Knowledge on programming against cloud plaorms such as Google Cloud Platform and lean development methodologies.
● Strong service aitude and a commitment to quality.
● Willingness to work in shifts.

About Searce Inc
About
What is ‘searce’
Searce means ‘a fine sieve’ & indicates ‘to refine, to analyze, to improve’. It signifies our way of working: To improve to the finest degree of excellence, ‘solving for better’ every time. Searcians are passionate improvers & solvers who love to question the status quo.
The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic business outcomes using new-age technology. This purpose is driven passionately by HAPPIER people who aim to become better, everyday.
What we do
Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.
- We are a category defining niche’ cloud-native technology consulting company, specializing in modernizing (improve, automate & transform) the full-scope of infra, app, process & work
- We partner with clients in their ‘beyond x’ journey to drive intelligent, impactful & futuristic business outcomes
- We are the most preferred tech partner of choice when it comes to ‘solving for better’ for the new-age tech startups & digital enterprises, leading disruption in their industries
- Our Service Offerings: We offer Advanced Cloud, Data & App Modernization, Cloud Consulting, Management & Improvement (DevOps, SysOps & Cloud Managed Services), Applied AI & Analytics services
- As one of the top 5 niche’ full scope global partners for Google Cloud & a preferred partner for AWS, we are the most preferred ‘engineering-led’ tech company of choice when it comes to solving complex business problems.
Who we are
We are passionate improvers, solvers & futurists. Driven by our engineering excellence mindset, we care most about delivering intelligent, impactful & futuristic business outcomes. Searcians are motivated by continuous improvement & solving for better in everything we do.
At the core, a Searcian is self-driven to become better, everyday. In passionate pursuit of the finest degree of excellence we drive exceptional outcomes in everything we do.
We believe that trust is the most important value. We also believe that we need to ‘earn the trust’, everytime one engages with us. And earning trust for us is far more important than anything else. We aim to be the *most trusted* tech consulting partner for our clients.
We are HAPPIER at heart. Humble, Adaptable, Positive, Passionate, Innovative, Excellence focused, & Responsible. We live the HAPPIER Culture Code.
Being HAPPIER.
How we work
- Customers. Partners. Our aim is to build relationships with customers for life. And meaningfully improve the life of every customer.
- We do what we say. We say what we do. We are uncomfortably honest and transparent. Being genuine wins trust & makes people happier.
- Mistakes are encouraged. We make mistakes. Tons of those. Everyday. And we don’t mind apologizing to our juniors, peers or superiors. We are no ego-doers.
- Underpromise. Overdeliver. We work with a deep desire to go above and beyond in everything we do. Everytime.
So, If you are passionate about tech, future & what you read above (we really are!), apply here to experience the ‘Art of Possible’
Connect with the team
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Dear Candidate,
Greetings from HCL Technologies Ltd.
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