Insurance Operations Executive

Operations Executive – Roles and Responsibilities

Objective:

To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.

🔧 Core Responsibilities

1. Training Session Coordination

Responsibilities:

• Coordinate and execute training sessions as per schedules.
• Ensure trainers and learners have all necessary information and access.
• Prepare training kits, tools, and digital resources.

Key Tasks:

• Send session invites and joining links (Zoom/MS Teams).
• Share pre-training materials with participants.
• Monitor live sessions and assist with technical support if needed.

2. Trainer & Client Communication

Responsibilities:

• Act as a liaison between trainers, learners, and internal teams.
• Ensure smooth communication before, during, and after training sessions.
• Address basic queries and escalate issues where needed.

Key Tasks:

• Confirm trainer availability and session readiness.
• Communicate session changes, delays, or cancellations.
• Collect trainer session feedback and pass it to QA or management.

3. Data Entry & Reporting

Responsibilities:

• Maintain accurate records of sessions, trainers, attendance, and client feedback.
• Assist in preparing performance, delivery, and utilization reports.
• Ensure real-time updates to CRM, LMS, and other internal tools.

Key Tasks:

• Update trackers (Google Sheets/Excel) after each session.
• Log trainer invoices, session feedback, and issue tickets.
• Support weekly and monthly reporting tasks.

4. Operational Support Activities

Responsibilities:

• Support the broader operations team with document prep, session audits, and internal coordination.
• Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
• Coordinate across teams (sales, finance, sourcing) to close operational loops.

Key Tasks:

• Help prepare certificates of completion for learners.
• Follow up on trainer documents for finance team (for payout processing).
• Update session timelines or calendars as per changes.

5. Quality & Compliance Assistance

Responsibilities:

• Ensure sessions meet delivery quality benchmarks.
• Follow checklists and SOPs for session execution.
• Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).

Key Tasks:

• Track feedback scores and session satisfaction ratings.
• Help review recordings or reports for quality assurance teams.
• Flag non-compliance issues to senior operations members.

🧠 Required Skills:

• Strong communication & interpersonal skills
• Basic knowledge of CRM/LMS tools and Google Workspace
• Attention to detail and time management
• Team-player with multitasking ability
• Willingness to work flexible hours across global time zones

Responsibilities:

• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Recommending and implementing improvements to processes and technologies.
• Designing customer-facing UI and back-end services for various business processes.

Requirements:

• 1-8 years of appropriate technical experience
• Proven experience as a Full Stack Developer or similar role preferably using MEANMERN stack.
• Good understanding of client-side and server-side architecture
• Excellent interpersonal skills and professional approach
• Ability to work in a dynamic, fast moving and growing environment
• Be determined and willing to learn new technologies
• Immediate joiners are preferred

Responsibilities

§Implement assigned user stories within project schedule.

§Execute unit testing using automated unit test frameworks.

§Collaborate with team to identify and fix technical issue.

Job Description

§Experience in Java/J2EE, web framework (Spring, Hibernate) and web services.

§Hands-on with core Java and Spring MVC.

§Hands-on experience to implement and manage REST and Micro services.

§Familiar with DevOps pipelines.

§Experience in Agile development methodology like Scrum and test-driven Development.

§Good communication skill.

• Should be able to analyse requirements, design solutions, write code, debug code and modify existing software enhancements or develop new product software.
• Should be able mentor junior developers to perform their tasks more effectively and efficiently.
• Should be able to perform executions against project plans and meet delivery commitments.
• Should have good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
• May interact with product specialists / Project Managers / Product Owners to define system requirements and/or necessary modifications and to give status feedback.
• Should be able to work in an Agile Development Environment using SCRUM methodology.
• Should be able to communicate with other teams and stakeholders to achieve the given goal.
• Should be able to participate in the hiring processes.