Inside Sales Associate

Roles and Responsibilities:

• Possess complete understanding of individual project or modules within a larger project.
• Guide the software engineers in good programming discipline.
• Multi-task/work on several projects effectively and deliver within timeline.
• Exhibit excellent coding skills, adhering to standards, with minimal defects.
• Integrate software components into a fully functional software system.
• Understand low level designs and adhere to architecture decisions.
• Understand high level designs and participate in architectural discussions.
• Work independently and contribute to the overall delivery.
• Ability to interface 1-1 with the customer. Articulate the work done.
• Implement technical solutions that are proposed by Leads or Tech Specialist to solve real time business problem.
• Exposure to Full stack development or frameworks depending on technology stack.
• Exhibit strong full stack or appropriate framework and platform knowledge and propose solutions to customers.
• Participate and contribute to technical discussions / architecture proposals.
• Work on POCs and ability to present technical solutions.
• Come up with alternative solutions to effectively solve customer problems.
• Certified developers either internally or externally in their area of expertise.
• Takes interest in mentoring juniors and software engineers.

Skills required:

Apex, Visualforce, Lightning Aura, Objects & Fields Set up, Process builder, Workflow rules, Validation rules, Formula Fields, LWC, Flows and Basic Integration experience, HTML, CSS, Javascript, Deployment using Change Set, Using tools like VS code, developer Console, Workbench and Dataloader

Nice to have:

Advanced and complex Integrations, Apex Design patterns

Certifications:

Good to have: PD1 (Platform Developer 1), PD2 (Platform Developer 2) and App Builder

Skills:
Enterprise Asset Management/ Work Management
IBM Maximo,SAP IAM,Infor EAM

Job Responsibilities will include:

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- Overall experience of 5-10 years

- Strong Functional knowledge in Enterprise Asset Management/ Work Management

- Hands on experience in IBM Maximo or SAP IAM or Infor EAM and its integration with supporting systems

- Experience in Utilities industry clients (Electricity or Gas or Water)

- Experience in Supply Chain Domain will be a plus

- Full time regular MBA

- A bachelor's degree in Engineering

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

• Handling customer queries through inbound/outbound chat and phone calls.
• Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
• Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
• Help stakeholders understand changes in the voice of customers/partners. 
• Provide RCAs on hits and misses in business performances.
• Collaboratively work with the operation team. 

What we’re looking for:

•  Consistent performer who handles stressful situations and deadline pressures.
•  Experience of 1 - 3 years of experience in customer support.
• Also, freshers with good communication and wanted to work in startup 
• Candidates who have handled the non voice process will be preferred. 
•  Ability to work in a collaborative environment.
•  Empathy with a knack for understanding what a customer really needs and why they need it
•  Bachelor's degree in any discipline.

Skills we are looking for: 

• Strong customer engagement skills
• Strong communication skills 
• Very strong relationship skills 
• Good problem solving and analytical skills
• Demonstrated ability to develop creative solutions

We are looking for a Senior Data Engineer to join the Customer Innovation team, who will be responsible for acquiring, transforming, and integrating customer data onto our Data Activation Platform from customers’ clinical, claims, and other data sources. You will work closely with customers to build data and analytics solutions to support their business needs, and be the engine that powers the partnership that we build with them by delivering high-fidelity data assets.

In this role, you will work closely with our Product Managers, Data Scientists, and Software Engineers to build the solution architecture that will support customer objectives. You'll work with some of the brightest minds in the industry, work with one of the richest healthcare data sets in the world, use cutting-edge technology, and see your efforts affect products and people on a regular basis. The ideal candidate is someone that

• Has healthcare experience and is passionate about helping heal people,
• Loves working with data,
• Has an obsessive focus on data quality,
• Is comfortable with ambiguity and making decisions based on available data and reasonable assumptions,
• Has strong data interrogation and analysis skills,
• Defaults to written communication and delivers clean documentation, and,
• Enjoys working with customers and problem solving for them.

A day in the life at Innovaccer:

• Define the end-to-end solution architecture for projects by mapping customers’ business and technical requirements against the suite of Innovaccer products and Solutions.
• Measure and communicate impact to our customers.
• Enabling customers on how to activate data themselves using SQL, BI tools, or APIs to solve questions they have at speed.

What You Need:

• 4+ years of experience in a Data Engineering role, a Graduate degree in Computer Science, Statistics, Informatics, Information Systems, or another quantitative field.
• 4+ years of experience working with relational databases like Snowflake, Redshift, or Postgres.
• Intermediate to advanced level SQL programming skills.
• Data Analytics and Visualization (using tools like PowerBI)
• The ability to engage with both the business and technical teams of a client - to document and explain technical problems or concepts in a clear and concise way.
• Ability to work in a fast-paced and agile environment.
• Easily adapt and learn new things whether it’s a new library, framework, process, or visual design concept.

What we offer:

• Industry certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, we’ll help you dive in and get certified.
• Quarterly rewards and recognition programs: We foster learning and encourage people to take risks. We recognize and reward your hard work.
• Health benefits: We cover health insurance for you and your loved ones.
• Sabbatical policy: We encourage people to take time off and rejuvenate, learn new skills, and pursue their interests so they can generate new ideas with Innovaccer.
• Pet-friendly office and open floor plan: No boring cubicles.