IT Sales

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Perks and benefits

JD-Backend Intern (NodeJs)

Internship Span – 6 Months (Fulltime)

Ventura Securities is establishing its fintech team - a remote-first, work from anywhere team with highly talented individuals who come from diverse backgrounds and looking to solve real client problems at scale. Ventura has been in the stockbroking business for 20+ years and it is a robust and profitable franchise with 1000+ employees currently. We are looking for passionate techies with skills primarily around AWS and Node’s/JS who are aspiring for a fast-track career.

Your Key Responsibilities: 

• Build out of the Ventura cloud-based backend platform from scratch

• Ownership and monitoring of our D2C backend

• Robust documentation skills and desire to share information with others

• Desire and ability to prototype ideas quickly, and be willing to experiment and learn

Basic Requirements:

• Very strong Nodejs, AWS Lambda, Postgres, ORM (Sequelize)

• Clean coding skills around Nodejs 

• Hands-on experience around writing testable code, working with git, doing peer-level code review, daily standups, and generally championing software excellence.

• Should have concepts cleared around Nodejs and JS

• Strong proficiency with JavaScript

• Ability to use Async programming to improve performance & productivity

• Strong problem solving skills with understanding of Data Structures and Algorithms.

• What you get: 

• Chance to build out a next-gen fintech product from ground 0

• Opportunity to influence the design of the product

• Flexible and work anywhere environment running out of Slack

• Flat org structure

• This internship is paid internship.

Not just a delivery company…

RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.

RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.

We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳

Future of eCommerce Logistics.

• Datadriven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
• Revolutionising delivery as an experience
• Empowering D2C Sellers with logistics as the core technology

• Build and maintain CI/CD tools and pipelines.
• Designing and managing highly scalable, reliable, and fault-tolerant infrastructure & networking that forms the backbone of distributed systems at RaRa Delivery.
• Continuously improve code quality, product execution, and customer delight.
• Communicate, collaborate and work effectively across distributed teams in a global environment.
• Operate to strengthen teams across their product with their knowledge base
• Contribute to improving team relatedness, and help build a culture of camaraderie.
• Continuously refactor applications to ensure high-quality design
• Pair with team members on functional and non-functional requirements and spread design philosophy and goals across the team
• Excellent bash, and scripting fundamentals and hands-on with scripting in programming languages such as Python, Ruby, Golang, etc.
• Good understanding of distributed system fundamentals and ability to troubleshoot issues in a larger distributed infrastructure
• Working knowledge of the TCP/IP stack, internet routing, and load balancing
• Basic understanding of cluster orchestrators and schedulers (Kubernetes)
• Deep knowledge of Linux as a production environment, container technologies. e.g. Docker, Infrastructure As Code such as Terraform, K8s administration at large scale.
• Have worked on production distributed systems and have an understanding of microservices architecture, RESTful services, CI/CD.

Requirement :- Java Tech Lead (with knowledge of Angular)

• 5+ years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, JSON, XML
• 3+ years of experience in Spring Boot, Sprint Rest, Spring MVC.
• 5+ years of experience in REST, Micro service Development
• Knowledge of Design Patterns (Good to Have).
• Proven Experience in building complex web systems that have been successfully delivered to customers
• Experience in writing SQL-queries and knowledge of PL/SQL
• Experience in working with databases Oracle 10g, 11g, Postgres, Cassandra etc
• Exposure/Experience in working/setting up CI and CD environments (DevOps).
• Knowledge of development lifecycle, standards, approaches, utilities and environment: shells, version control systems, IDEs, project assembling tools;

Responsibilities:

•Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.

•Define and manage resource plan together with the Project Manager aligning to the project schedule.

•Plan and drive the project's technical execution to achieve the committed scope and timeline.

•Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.

•Ability to coordinate multi-teams (e.g. customers, internal functional and technical SMEs), to understand business requirements, technical design and preparing of technical specifications.

•Assist in estimation of efforts and timescales for tasks delegated to the team.

•Contribute to design/code reviews for quality assurance and conformance to Company standards / guidelines.

•Hands-on participate in development and bugs fixing.

•Commit to continuous improvement and refinement of delivery.

•Strong technical knowledge and skills, consistently provide technical guidance and develop team members.

•Responsible for forward resource management, team building and staff career growth.

Requirements:

•Degree in Computer Sciences / Software Engineering / Information Technology.

•At least 5 years of working experience in Java EE development (preferably in the financial industry).

•Individual that is optimistic, proactive, good initiative, passionate, strives to achieve more as a team, and is able to motivate others.

•Understand design documentation standards such as Unified Modelling Language.

•Experience in various Java EE frameworks and design patterns. Preferably on Micro services architecture.

•Exposure in Java MVC frameworks such as Spring Boot.

• Multiple consumer-grade B2B apps for our agency partners, powering near real-time quoting, streamlined policy administration and claims management
• Safety platform to help transportation fleets understand and improve their safety
• Lead generation apps to build our customer acquisition funnel

• You have experience with software development/coding.
• You learn quickly and can operate independently. You're not afraid to take something on just because you don’t know how to do it yet.
• You not only have the ability or skill to communicate effectively but also have the willingness to be open and honest in your communication.
• You have a growth mindset. You take data-driven decisions and are constantly looking for opportunities to optimize and enhance our customer experience.

• Competitive weekly pay
• Reimbursement for your home-office setup
• Weekly team events to connect with fun, bright coworkers
• Lots of swag!

Responsibilities of the role:

• Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP)
• Work on integration of 3rd Party libraries as required by the product
• Unit-testing code for robustness, including edge cases, usability, and general reliability
• Ensure the quality of the end product while adhering to quality norms
• Creating Technical documentation wherever applicable
• Collaborate with cross-functional teams to define, design, and ship new features
• Take part in requirement understanding and contribute to solution of the requirement

Job Area Engineering - Software

Location Remote

Job Description

This position is ideal for a Senior SW engineer who is passionate about solving challenging business problems and building security services that provide an excellent client experience. You will be an integral part of the vulnerability assessment product development team focusing on designing, coding, and testing new and enhanced security services for z/Linux. The successful candidate should be a self-motivated individual with expert software engineering skills and solid expertise with IBM mainframe technologies. Candidate must be flexible and willing to switch tasks based on team's needs.

Qualifications

Basic Qualifications

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
• 1+ years experience with Programming Language such as C, C++, Java, Python, etc.
• Linux kernel and device driver development
• Experience with development boards such as DragonBoard
• Experience with python, perl, rust, shell scripting
• C programming and debugging skills

Preferred Qualifications

• CPU and cache architectures
• Experience with JTAG and GDB debuggers
• Linux Kernel upstream patch submission
• CPU performance and power analysis

• Independent and self-motivated problem solver and strategic thinker
• Proficient in Git for development and patch/branch management

Essential Functions

• Good planning, time management, decision-making, presentation, and organization skills
• Effective written and verbal communication
• Excellent interpersonal and teamwork skills