INTERN EXECUTIVE

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Key Responsibilities:

● Analyze and translate legacy MSSQL stored procedures into Snowflake Scripting (SQL) or JavaScript-based stored procedures.

● Rebuild and optimize data pipelines and transformation logic in Snowflake.

● Implement performance-tuning techniques such as query pruning, clustering keys, appropriate warehouse sizing, and materialized views.

● Monitor query performance using the Snowflake Query Profile and resolve bottlenecks.

● Ensure procedures are idempotent, efficient, and scalable for high-volume workloads.

● Collaborate with architects and data teams to ensure accurate and performant data migration.

● Write test cases to validate functional correctness and performance.

● Document changes and follow version control best practices (e.g., Git, CI/CD).

Required Skills:

● 4+ years of SQL development experience, including strong T-SQL proficiency.

● 2+ years of hands-on experience with Snowflake, including stored procedure development.

● Deep knowledge of query optimization and performance tuning in Snowflake.

● Familiarity with Snowflake internals: automatic clustering, micro-partitioning, result caching, and warehouse scaling.

● Solid understanding of ETL/ELT processes, preferably with tools like DBT, Informatica, or Airflow.

● Experience with CI/CD pipelines and Git-based version control

Note : One face-to-face (F2F) round is mandatory, and as per the process, you will need to visit the office for this.

Job role : Java full stack developer

Experience : 3-7yrs

Location : Chennai

Must have

6+ total years of experience

Primarily frontend - 65% (4+ years of very strong relevant experience with Java script and ReactJS) - mandate

Backend - 35% (2.5+ years of very strong relevant experience with Java, Spring Boot

Database - very very mandate (Relational Database - MySQL, PostgreSQL, MongoDB).

Mainly looking for a candidate who has a very strong hands on, great exposure to the above mentioned skills.

Chennai(Daily to be reported to office)

Requirements

 Strong expertise in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like

ReactJS

 Solid understanding of server-side languages and frameworks such as Java/Spring Boot.

 Experience with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB) and data

modeling principles.

 Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative

environment.

 Effective communication skills and ability to articulate technical concepts to both technical and non-

technical stakeholders

• 2+ years of experience in Front React Native development
• Experienced in using Mobile Views on iOS and Android
• Good understanding of MVC frameworks
• A knack for writing clean, readable React-Native code
• Solid understanding of object-oriented programming
• Understanding Agile Development and Scrum practices
• Familiarity with version control Git (Github or Gitlab)

UKG's engineering teams wants to add 4 staff aug consultants (2 in US and 2 in Noida) to support their identity platform infrastructure, deployments to prod, escalations/KTLO, and debugging needs. They'll need to partner with internal dev teams who consume our Identity platform around any issues or new integrations needed. RCA/enhancing our observability.

They need to have the below qualifications:

• Linux (Ubuntu) - Understanding of Linux OS and has experience with troubleshooting complex issues that can be due to infrastructure related around disk/iops, network latency, jvm/gc related, as well as application related defects.

Python/similar scripting language to help automate manual tasks/remediation efforts.

• Ansible

• Identity platforms/technology -

SAML2/Oauth2/Directory server LDAP#python queryquerylanguage/OpenDJ/OpenAM/Auth0/Okta/SSO

• Java - understanding of Java tuning/best practices for high volume applications at scale

• Nginx

• Grafana • PagerDuty

• Postman/API • Kibana/Splunk

Dynatrace

GCP preferred. Azure is good as well.

Role: Oracle Apps DBA Consultant 

Exp: 4-6 years

As Oracle Apps DBA, able to implement Patching, Cloning, Backup and restoring RMAN. Having experience in Oracle 11i RAC, ERP 12.2 & experience in Performance tuning.

Responsibilities:

• · The Oracle Applications DBA will be responsible for the overall management and maintenance of Oracle EBS R12.2 applications & database, and other non-ERP Oracle databases.
• · The DBA will provide technical and operational DBA support for the day to day operations on ERP oracle database, ERP applications, and non-ERP Oracle databases for data warehouse and other applications.
• · The DBA will partner with technical, functional, development and business groups to ensure that database performance standards adhere to enterprise service level agreements

Roles & Responsibilities:

• The candidate should have atleast 5-6 years of experience into Project Management
• Define project responsibilities with stakeholders..
• The candidate should have experience in Banking domain/mobility solutions
• The candidate should have coding experience of at least 2 years in any of the skills Java/DB/Android.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Solid technical background, with understanding or hands-on experience in software development and web technologie

• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Use markup languages like HTML to create user-friendly web pages
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Maintain and improve website
• Develop new user-facing features
• Build reusable code and libraries for future use
• Optimize applications for maximum speed
• Get feedback from, and build solutions for, users and customers
• Write functional requirement documents and guides
• Create quality mockups and prototypes

• Proven work experience of 2+ years as a Front-end developer
• 1+ years experience of working in ReactJS
• Hands on experience with markup languages, including HTML5, CSS3
• Experience with JavaScript, CSS and jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics
• Knowledge of SEO principles
• Familiarity with software like Adobe Suite, Photoshop and content management systems
•