IBM Sterling OMS Functional Consultant at Rigel Networks Pvt Ltd · Bengaluru (Bangalore), Hyderabad, Chennai · 10 - 15 years · ₹10L - ₹15L / yr · Profitable · Posted 27 Jan 2025
Dear Candidate,
We are urgently hiring for OMS BA Consultant for Bangalore, Hyderabad and Chennai Location
Exp: 10+ yrs
CTC : Best in Industry
Key pointers :
Hybris to OMS Migration
IBM Sterling Implementation
Provided end-to-end OMS support, Handled Sterling OMS environments with a focus on system performance
Multiple Modules (OMS Batch Processing)
•OMS Platforms: Manhattan OMS, IBM Sterling OMS
•Integration Expertise: Microservices, Marketplace Integrations, Third-Party Systems
•Business Processes: Order Fulfillment, Payment Processing, Financial Reconciliation, Inventory Reconciliation, Returns Management
•Documentation & Analysis: Business Requirement Documentation (BRD), Functional Specifications (FSD), SCI Reports, Mapping Documents
•Tools & Technologies: JIRA, SQL, Postman, Jenkins, WebSphere, Oracle DB
•Methodologies: Agile (Scrum/Kanban), SLA Management
Should be from retail Ecommerce domain.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rigel Networks Pvt Ltd
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Job Title: Order Management Executive (Order, Warranty & Returns)
Location: Golf course road, Gurgaon
Experience: 2-5 year in order management (O2C)
salary: negotiable
Qualificaton: Graduate
Working days: Monday to Saturday (Monday to Friday - office & Saturday – WFH)
Shift Timings: 9:30 AM to 6 PM
The Operations Specialist manages the end-to-end post-purchase customer experience. This role oversees order fulfilment, investigates product return trends, and coordinates the warranty validation process. You will bridge the gap between logistics, customer service, and quality assurance to optimize operational efficiency.
Key Responsibilities
Order Management -
- Process incoming orders across multi-channel e-commerce platforms.
- Track shipment milestones to ensure on-time delivery metrics.
- Resolve order bottlenecks by coordinating directly with warehouse teams.
- Manage inventory allocations for backordered or high-demand items.
Return Investigation &; Reporting -
- Analyse return data to identify systemic product defects.
- Generate weekly reports on return rates and root causes.
- Inspect flagged return items to verify customer fraud or damage.
- Collaborate with QA teams to implement corrective action plans.
Warranty Processing & Coordination -
- Evaluate warranty claims against established company policy guidelines.
- Coordinate replacement logistics or issue customer credits efficiently.
- Maintain documentation of all claim approvals and denials.
- Liaise with vendors regarding factory-level defects and reimbursement.
Job Requirements -
- Education: Bachelor’s degree is a must.
- Experience: 2–5 years in Operations or Order management.
- Systems: Proficiency with ERP software (SAP exp will be a Plus).
- Data Skills: Advanced Excel capabilities (VLOOKUPS, Pivot Tables) are must. Core Competencies
- Order creation: Order to Cash experience is must.
- Exposure: Global customer handling will be a plus.
- Analytical Mindset: Ability to translate raw data into actionable insights.
- Attention to Detail for RIR: Precision in auditing claims and processing orders.
- Communication: Strong cross-functional collaboration and vendor management skills.
- Problem-Solving: Quick resolution of logistics conflicts and customer disputes.
Mail updated resume with salary details-
email: etalenthire{at}gmail{dot}com
satish: 88O 27 49 743
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Full Stack Developer - Averlon