IBM Sterling OMS Functional Consultant

Job Description:

Job Title: Client Success Executive (FEMALE)

Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

Requirements:

· 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.

Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off

Be the client’s go‑to

• Act as the first point of contact for everyday questions. Pull in the CEO/CTO/Partner only when needed.
• Send regular, clear updates. Set next steps and dates. Nudge gently but firmly for client deliverables (lists, approvals, sign‑offs).
• Run friendly product demos and help clients self‑serve so they’re not stuck waiting on us.
• Answer “how does this work?” in plain English. When there’s a request, document it and report to the Product team.
• QA runs and dashboards before sharing. Check data accuracy, consent, and eligibility.

Run studies smoothly

• Set up the essentials (WhatsApp/Meta Business, channels, permissions) with the tech team.
• Create and maintain simple templates for conversations, cohorts, outreach, and updates.
• Manage cohorts: load lists, schedule, monitor response health, fix issues, and rerun if necessary.

Huge Plus: Ability to learn and apply new tools regularly.

Roles and Responsibilities

***Urgent Requirement ***

Job Role : Technical Support (Chat support)

Qualification : 12th Pass and above ( No B-tech and BE )

Experience : 0 to 3 Years

Location : Gachibowli, Hyderabad

Shifts : 24/7 Shifts ( Rotational shifts)

Working Days : 5 days & Rotational week offs

Training Period : 30 Days

Cab Facility : 1 Way

Radius : 15 kms Radius

Rounds Of Interview :

1) HR screening

2) Live Chat session

3) Kahoot Test : Technical, English Questions and Typing test (90% accuracy,30 WPM)

4) Operational Manager.

• Firmware Design and Development experience on different micro-controllers.
  
• C/C++ programming
  
• Linux Commands Operating System Concepts
  
• board bring up, embedded software, Kernel Build, Yocto
  
• Shell scripting Networking Concepts Openwrt OS Concepts
  
• Must have good Communication and Presentable skills.
  
• Experience on any Wifi, Bluetooth, GSM modules is a plus.
  
• Design, develop, code, test and debug system software.
  

We are looking for Laravel Developer ( Immediate Joiner - 0 to 7 days )
Requirements -

• Must have 2 years to 3 years of Experience in Laravel, PHP, core PHP & Codeigniter
• Code quality codes
• Must have skills on - Laravel, PHP, Core PHP, Codeignitor, Javascript, HTML, CSS, Mysql

Responsibility-

• Completion day to day tasks
• Will be working on live projects

# Excellent knowledge of accounting regulations and procedures

# Good knowledge of GST, TDS and banking

# Hands-on experience with accounting software

# Advanced MS Excel skills including Vlookups and pivot tables

# Experience with general ledger functions

# Strong attention to detail and good analytical skills

• 5+ years of experience participating in the delivery of technology services.
• A proven ability to learn new applications & innovate in technology
• Strong Experience in technologies like Node, Webservices and Microservices
• Experience with cloud components and services and containerization technologies is desirable
• Exposure to ReactJS mandatory
• Experience working with multiple types of datastores: Mongo DB, SQL
• Experience in integrating, designing and developing solutions is desirable
• Experience with CI/CD and TDD is desirable
• Frameworks - Express , Hapi , feathers
• Strong knowledge in Javascript