Hardware Engineer

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Support Services Analyst

Position Responsibilities :

• Serves as the second level of support to all the customers’ queries. 
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. 
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution. 
• Effective & efficient working in partnership with other departments to prevent delay in resolution 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Solid understanding of product limits and suggesting ways of improving the product 
• Logically understanding the concepts of other SaaS based products for integration requests. 
• Need to be multi skilled in all three mediums (phone. Chats and emails.) 

Qualifications :

• Any Bachelor's Degree 
• At least 2 years of experience in software application support and/or infrastructure support 
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications 
• Excellent communication skills - verbal, written, listening skills and interpersonal skills. 
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner 
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment 
• Open to work in a 24/7 support environment 

Detailed Responsibilities

• Manage each project's scope and timeline
• Coordinate Sprints, Retrospective meetings and daily stand-ups Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Be the point of contact for internal / external communications
• Work with product owners to handle backlogs and new requirements
• Resolve conflicts and remove obstacles that occur Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each
• Sprint Guide development teams to higher scrum maturity
• Help build a productive environment where team members 'own' the product and enjoy working on it. 

• Understand the brief, participate in brainstorming and produce creative designs that result in an engaging consumer journey. 
• Collaborate with the marketing team and copywriters to understand the exact requirements and expectations. 

• Be a great team player and coordinate with other design teams to seek and provide design assistance.
• Use proficient creative software skills to create a variety of static and motion graphics for communication design. 
• Learn business requirements and organisational values to adapt the same in designs. 

• Understand how creatives are performing via analysing performance data and incorporate the same understanding into subsequent creatives.

Roles and Responsibilities:

• Own development, design, scaling, and maintenance of application and messaging engines that power the central platform of Capillary's Cloud CRM product.

• Work on the development of AI and data science products for various use cases. Implement PoCs in Python, and Spark-Scala and productize the implementations.

• Contribute to overall design and roadmap.

• Mentor Junior team members.

Required Skills:

• Innovative and self-motivated with a passion to develop complex and scalable applications.

• 3+years of experience in software development with a strong focus on algorithms and data structures.

• Strong coding and design skills with prior experience in developing scalable & high-availability applications. Expertise in using Core Java/J2EE or Node.js

• Work experience with Relational databases and Non-Relational is required (Primarily MySQL, MongoDB, and Redis)

• Familiarity with big data platforms (like Spark-Scala) is an added plus.

• Strong Analytical and Problem Solving Skills.

• BTech from IIT or BE in computer science from a top REC/NIT.

Job Perks

• Competitive Salary as per market standards

• Flexible working hours

• Chance to work with a world class engineering team.

Why Join Us:

Be part of a fast-moving tech team building impactful, user-friendly apps with modern development practices and a collaborative work culture.

Capillary is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.

Disclaimer:

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

  Sales Development Representative 

We are hiring Superstars who are passionate about sales and are looking for an opportunity to learn, grow and do awesome work. You bring the skills and hunger for work; we provide you with the training and the opportunity to achieve world-class success.

Job Responsibilities-

• Setting up meetings with these key decision makers to sell our SAAS-based platform, which is revolutionizing the logistics industry.
• Connecting with Chief Executives, VPs and Directors of the largest companies of the world.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls
• Running emails campaigns to attract interest of target prospects
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Job Role will be expanded over time based on ability to handle work and demonstrating personal growth.

Key Prerequisites-

• Excellent verbal and oral communication and presentation skills.
• Ambitious and passionate about sales.
• Ability to engage with C level executives and decision drivers in large corporations
• Self-driven and motivated to achieve success
• Hardworking, Hungry for growth.
• Should be a fast-Self-learner
• Ability to work in a high-energy, fast-paced environment with teamwork
• Should have experience in USA

Benefits:

• Collaborative and innovative work environment.
• Dynamic & high-performing team that thrives in a fast-paced environment.
• Opportunities for professional growth and development.
• Cutting-edge technology stack and tools.
• Make a significant impact on our products and the user experience.
• Join a team of passionate, creative, and driven individuals.
• 5 Days working.
• Flexible Working Hours.
• Experience good work culture with regular fun activities.
• Health medical insurance coverage with Family, etc.

Job Location: Mumbai

Why Gocomet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

Know more about us: www.gocomet.com

https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE

https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA

At Upswing, we are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform.

We’re building our platform putting the focus on pragmatism, reliability, and maintainability. We believe that keeping the engineering complexity under control is key to preserving the development productivity and long-term evolution of a platform.

To bring this vision to life, we are building the infrastructure using Microservices architecture using the latest set of technologies that are also fun to work with such as Java, Scala, Postgres, Akka, Kafka with a completely automated DevOps pipeline from the get-go using tools like Chef, Jenkins, Grafana, Graylog.

We are looking for motivated engineers who will be working in a highly creative and cutting edge technology environment to build a world-class financial services suite.

Why you should join us:

• You will redefine the financial services landscape for India in the coming years.
• Be part of a core Engineering team that will create innovative and scalable Fintech solutions.
• Work with passionate and experienced engineering, product & business workforce that believes in teamwork, and that helps fast-track your learning on solving complex technical challenges.
• We are funded by the leading fintech VC `QED Investors` and other established Founders and Executives of awesome Indian companies.

What you will do if you join us:

• Propose solutions to solve complex system architecture challenges and actively lead the end-to-end development of the system.
• Create robust, flexible, consistent, and easy-to-use APIs
• Continuously strive for performance improvements, code reusability, and readability

You should have:

• Tech or a higher degree in computer science or a related field.
• 1+ years of experience working on the back-end development for complex distributed systems who are willing to adopt any Programming language as per the requirement.
• Familiarity with any of the following – Java, C++, Scala, Kotlin, and frameworks like Spring, Play, Hibernate, Django, etc.
• Good understanding of Algorithms, Data Structure, OOP, Design patterns, Parallel programming, Multithreading concepts & Event-Driven Systems.
• Experience with Relational databases such as MySQL, PostgreSQL, Oracle, or any NoSQL database.

It’s a plus if you have:

• Familiarity with cloud platforms like AWS, Azure, or Google Cloud
• Worked on Micro-services architecture

• 5+ years of industry experience in developing mobile applications, web and/or large-scale enterprise products
• Mobile Development Experience: Swift, Objective-C, and Xcode
• Familiarity with Apple Human Interface Guidelines
• Experience with standard mobile architectures (MVC, MVVM, MVP, etc)
• Ability to effectively apply software design patterns and architectural principles
• Knowledgeable in building complex user interfaces
• Skillful at writing effective unit and behavioral tests
• Experience with software development processes (Agile, Scrum, Kanban, etc)