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Shubham Vishwakarma
Full Stack Developer - Averlon
About Civic Sense Private Limited
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Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
Optimize website content, structure, and performance.
- Conduct keyword research and implement on/off-page SEO.
- Manage and optimize PPC campaigns on platforms like Google Ads.
- Create, schedule, and manage engaging social media content.
- Monitor, measure, and analyze digital marketing performance using tools like Google Analytics.
- Keep up-to-date with industry trends and best practices.
Responsibilities for Social Media Manager
- Oversee day-to-day management of campaigns and ensure brand consistency
- Facilitate scaling brand and company awareness through various social media channels
- Work with brand to create and implement social media strategies monthly
- Ensure brand consistency in copy through tone, voice and terminology
- Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
- Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Pinterest, YouTube and LinkedIn
- Ensure progress on all platforms by using analytical tools such as Google Analytics and others
- Oversee the creating and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives
Qualifications for Social Media Manager
- 3-5 years of social media management experience
- Bachelor's degree in business, marketing, journalism, public relations or related field
- Professional certification in Google Analytics strongly preferred
- Proficient using multi-social posting programs such as Hootsuite and HubSpot
- Strong computer skills using Microsoft Office and Adobe Suites
- General knowledge of Search Engine Optimization and internet ranking for web content
- Relevant experience determining a target audience and how to cater unique marketing campaigns to capture their attention
- Strong understanding of marketing strategy and how to effortlessly utilize these concepts throughout various forms of outreach
- Ability to manage and supervise a diverse group of employees and simultaneously work toward many company initiatives at once
Job description
A Digital Marketing Executive’s day-to-day responsibilities include lead generation, marketing, handling social media accounts, organizing campaigns on social media platforms, responding to queries from customers with patience on all platforms. The executive must maintain a positive and professional attitude while handling the responsibilities.
Responsibilities:
- Lead generation and handing over the leads to sales department.
- Improve lead generation quality by research on new marketing channels.
- Plan, organize and execute offline and online marketing activities, independently.
- Compose persuasive and compelling content for marketing on various portals.
- Design and implement marketing and referral campaigns to increase leads.
- Establish new partnerships with marketing portals for lead generation.
- Manage social media accounts and improve brand awareness.
- Maintain track of your progress over time by creating monthly reports that summarize key metrics.
- Collaborate closely with the sales team to ensure that customers are being handled effectively and that deals are closing smoothly.
Qualifications:
· Good communication skills with fluency in English language.
· To have excellent knowledge of Microsoft Office, email and web searches, along with the ability to quickly and effectively learn new software packages
· Any Graduate with experience of 2-3 years in relevant field is preferred.
· Good understanding of CRM software, Property management tool.
· Digital marketing certifications is a plus.
· Ability to use Photoshop tools to edit photos appealing to customers.
· Good experience in handling social media accounts
· Good knowledge on marketing tools like buffer, hootsuite etc
About Company:
Spericle Group operates companies that specialize in student housing, property management services, construction and the hospitality services in Lincoln, UK for over 20 years.
Salary:
150 - 200 INR per Hour
Timing: 1.30PM to 10.30PM
Job Type: Full-time
Benefits:
- Work from home
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Ruby on Rails (ROR)
Ruby
JavascriptTailor and Circus is an online ecommerce brand, looking for full-time a Ruby on Rails Developer to work with the brand on cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.
Roles and Responsibilities
- Perform all phases of software engineering including requirements analysis, application design, architecture design, code development, deployment and testing.
- Design and implement product features in collaboration with business and internal stakeholders.
- Design reusable components, frameworks, and libraries.
- Work very closely with architecture groups and drive solutions.
- Participate in an Agile/Scrum methodology to deliver high-quality software releases every 2 weeks through Sprints.
- Design and develop innovative solutions to meet the needs of the business.
- Review code and provide feedback related to best practices and improving performance.
- Troubleshoot production support issues post-deployment and come up with solutions as required.
Desired Candidate Profile
- 1-3 yrs of experience with Rails 4 or 5 framework.
- Development and delivery experience with Ruby (1.9, 2.x); Rails (4 or 5).
- Good to have HTML, CSS, AJAX, jQuery and excellent JavaScript knowledge.
- Good ability to understand, discuss, design, develop, test, document, and troubleshoot an interactive AJAX enabled Rails application that uses REST, SOAP, SQL.
- Knowledge on AWS is requirement.
- Experience on Heroku, Azure would be an added advantage.,
- A knack for writing clean, readable Ruby code
- Ability to integrate multiple data sources and databases into one system
- Understanding of fundamental design principles behind a scalable application
- Able to create database schemas that represent and support business processes
- Able to implement automated testing platforms and unit tests
- Proficient understanding of code versioning tools (e.g. Git, Mercurial or SVN)
- Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc)
- Familiarity with continuous integration
Mandatory Requirements:
- Minimum 2-3 years coding experience on Ruby on Rails platform
- Experience in working with Ecommerce products
- Build and maintain an engaged community of founders/retention marketers for mutual learning/playbooks / advise on different stages of evolution
- Host online / offline knowledge-sharing events/mixers with community members
- Periodically bring in external experts to share insights with the members
- Engage with Customers to invite them as participants in case studies, testimonials, PR efforts, as speakers in online/offline events
- Engage with customers to gather back-channel insights about our own product, usage, expectations, and action in the competitive ecosystem
- Play matchmaker in setting up intros with agency partners and helping customers solve issues better.
- Active Networker with an active LinkedIn/Twitter community
- Strong Verbal and Written Communication
- Fast Learner to understand what we're offering as a solution
- High Energy levels
- Business Education preferred
- Storytelling Skills get a bonus.
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
serving its customers with one of a kind enterprise HR Chatbot experience. LeenaAI has raised over $35 Mn from top Silicon Valley investors like Bessemer, Greycroft,
YCombinator, Elad Gil etc. Leena is being used by over 2000,000 employees globally in
companies like Coca-Cola, Sony, Tata Technologies, Marico, Vodafone, Cipla etc. and are
growing exponentially fast.
Job Description:
1. Build & Design conversational chatbots that can be directly deployed
for usage by a large volume of customers.
2. Build a training data for our machine learning engine to understand user queries.
3. Build FAQs from company policies.
4. Once system is live, need to debug the negative cases and correct it in the training data
built.
5. Manage End to End lifecycle of the data in the system till it achieves more than 90%
accuracy.
6. Build a master dataset of all the queries that comes into the system.
Requirements :
1. Adequate verbal communication skills in English. Ability to articulate
the solutions in simple & clear language.
2. Good analytical skills
3. Experience in handling customer queries/worked in chat support
4. Logical knowledge to make control flows.
5. Hands on experience in Microsoft Excel, Microsoft Word
Good to have:
1. Knowledge/Experience in building Chatbots using publicly available bot
platforms like Dialogflow, Microsoft Bot Framework, etc
Java• Build data pipelines for structured/unstructured, real-time/batch, events/synchronous/asynchronous using MQ, Kafka, Steam processing using Java / Python
• Design the Data stores for Big Data systems with expertise in Cassandra, HBase
• Implementation of Indexing and Search using Elasticsearch
• Setup and Deployment of Cassandra, Elasticsearch clusters
Required Qualifications and Competencies:
• Strong hands-on experience with Cassandra, data modeling, data replication, clustering, indexing for handling for large data sets
• Experience with SQL, NoSQL, relational database design, and methods for efficiently retrieving data for Time Series Analytics
• Strong understanding of CQL, Data Modeling in-order to achieve highly performant data access
• Strong experience in data modeling in Cassandra to design efficient storage model to meet variety of business needs
• Should have Elasticsearch skill with significant experience working with large Elasticsearch clusters, cluster performance optimisation, capacity planning, enhancing monitoring capabilities for early issue detection, driving operational readiness and ongoing maintenance
• Strong hands-on experience of programming with Java / Python
• Ability to troubleshoot and investigate stability, performance issues
Adobe IllustratorDegree of B Arts or State level Drawing Grade examination must
PixoPal is offering a role for photoshop retoucher to work on international assignments.
Check the contact details on the website.
About PixoPal:
PixoPal is a leading photo retouching-as-a-service platform. PixoPal specializes in retouching images of products, fashion, jewelry, furniture, and real-estate. The platform is designed for consistency and fast turnaround. PixoPal currently provides product photo retouching services to one of the world’s top five apparel brands, a top ten still-life photographer, and several e-commerce retailers and products, real-estate, and headshot photographers.
Android DevelopmentJava
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Full Stack Developer - Averlon