Full Stack Engineer (Real-Time Audio Systems) – Voice AI

Skills required:

• Strong expertise in .NET Core / ASP.NET MVC
• Candidate must have 3+ years of experience in Dot Net.
• Candidate must have experience with Angular.
• Hands-on experience with Entity Framework & LINQ
• Experience with SQL Server (performance tuning, stored procedures, indexing)
• Understanding of multi-tenancy architecture
• Experience with Microservices / API development (REST, GraphQL)
• Hands-on experience in Azure Services (App Services, Azure SQL, Blob Storage, Key Vault, Functions, etc.)
• Experience in CI/CD pipelines with Azure DevOps
• Knowledge of security best practices in cloud-based applications
• Familiarity with Agile/Scrum methodologies
• Flexible to use copilot or any other AI tool to write automated test cases and faster code writing

Roles and Responsibilities:

- Good communication Skills is must.

- Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing, and deployment.

- Understand how our applications operate, are structured, and how customers use them

- Provide engineering support (when necessary) to our technical operations staff when they are building, deploying, configuring, and supporting systems for customers.

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

We are looking for a passionate technologist with experience in building SaaS tech experience and products for a once-in-a-lifetime opportunity to lead Engineering for an AI powered Financial Operations platform to seamlessly monitor, optimize, reconcile and forecast cashflow with ease.

Background

An incredible rare opportunity for a VP Engineering to join a top tier incubated VC SaaS startup and outstanding management team. Product is currently in the build stage with a solid design partners pipeline of ~$250K and soon raising a pre-seed/seed round with marquee investors.

Responsibilities

• Develop and implement the company's technical strategy and roadmap, ensuring that it aligns with the overall business objectives and is scalable, reliable, and secure.

• Manage and optimize the company's technical resources, including staffing, software, hardware, and infrastructure, to ensure that they are being used effectively and efficiently.

• Work with the founding team and other executives to identify opportunities for innovation and new technology solutions, and evaluate the feasibility and impact of these solutions on the business.

• Lead the engineering function in developing and deploying high-quality software products and solutions, ensuring that they meet or exceed customer requirements and industry standards.

• Analyze and evaluate technical data and metrics, identifying areas for improvement and implementing changes to drive efficiency and effectiveness.

• Ensure that the company is in compliance with all legal and regulatory requirements, including data privacy and security regulations.

Eligibility criteria:

• 6+ years of experience in developing scalable SaaS products.

• Strong technical background with 6+ years of experience with a strong focus on SaaS, AI, and finance software.

• Prior experience in leadership roles.

• Entrepreneurial mindset, with a strong desire to innovate and grow a startup from the ground up.

Perks:

• Vested Equity.

• Ownership in the company.

• Build alongside passionate and smart individuals.

• 5+ years of experience building real-time and distributed system architecture, from whiteboard to production
• Strong programming skills in Python, Scala  and SQL.
• Versatility. Experience across the entire spectrum of data engineering, including:
• Data stores (e.g., AWS RDS, AWS Athena, AWS Aurora, AWS Redshift)
• Data pipeline and workflow orchestration tools (e.g., Azkaban, Airflow)
• Data processing technologies (e.g., Spark, Pentaho)
• Deployment and monitoring large database clusters in public cloud platforms (e.g., Docker, Terraform, Datadog)
• Creating ETL or ELT pipelines that transform and process petabytes of structured and unstructured data in real-time
• Industry experience building and productionizing innovative end-to-end Machine Learning systems is a plus.

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.

We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.

Position Summary-

This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.

Required experience

1. 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
2. Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
3. Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
4. Basic understanding of SQL
5. Experience working with technologies like S3, Kubernetes experience preferred.
6. Databricks/Hadoop/Kafka experience preferred but not required

• Good understanding of UI, cross-browser compatibility, general web functions, and standards.
• Ensuring the technical feasibility by communicating and co-ordinating with the UI/UX teams.
• Optimizing applications for maximum speed and scalability.
• Working closely with graphic designers and converting designs to visual elements.
•   Expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, jQuery, Bootstrap.
•   Knowledge of using (Ex: advanced JavaScript libraries and frameworks such as Angular, NodeJS, ReactJS, VueJS, etc.).
•   Developing mobile and desktop responsive web applications.
•   Maintaining code integrity and organization.
•   Assisting in updating the application development policies to ensure that all future applications meet the latest technical requirements.
•   Collaborating with other team members and stakeholders for requirements.

• Sourcing candidates using a variety of search methods to build a robust candidate pipeline
• Screening candidates by reviewing resumes and job applications, and performing phone screenings
• Taking ownership of candidate experience by designing and managing it
• Developing job postings, job descriptions, and position requirements
• Performing reference checks as needed
• Facilitating the offer process by extending the offer and negotiating employment terms
• Managing onboarding and new hire process
• Staying abreast of recruiting trends and best practices
• Managing the overall interview, selection, and closing process
• Ensuring all screening, hiring, and selection is done in accordance with employment laws and regulations

Desired Candidate Profile

• Proven work experience in talent acquisition roles in startup/product companies
• Strong knowledge and experience of recruiting product, engineering roles
• Strong communication & negotiation skills

• Experience in Java Programming with Selenium and Mobile Application (Appium).
• Experience in designing developing data quality automation and executing test plans.
• Experience in CI/CD and developing Test Automation Tools for Data Quality Assessment.