Engineer

Customer Support Executive Responsibilities:

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• Excellent interpersonal and written and oral communication skills.
• Excellent computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Fluent in English
• Office Work Location: Malad (East) Mumbai, Maharastra.

Responsibilities:

 Work with development and product team to ideate software solutions

 Design client-side and server-side architecture

 Build the front-end of applications through appealing visual design

 Develop and manage well-functioning databases and applications

 Write effective APIs, Ability to quickly pick up new areas in the product and write optimal

code taking into consideration the security and performance aspects of the product.

 Test software to ensure responsiveness and efficiency

 Troubleshoot, debug and upgrade software

 Create security and data protection settings

 Build features and applications with a mobile responsive design

 Write technical documentation

Skills:

 Proven experience of around 4-7yrs as a Full Stack Developer.

 Should be a full stack developer who can code on cutting-edge technology stacks including

Laravel, Nodejs, Express js, Python, React, Angular, MySQL, MongoDB, Firebase, Elastic Search,

Docker, AWS etc. for our clients.

 Experience developing desktop and mobile applications

 Familiarity with common stacks

 Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML,

jQuery)

 Strong Knowledge of multiple back-end languages and on frameworks or platforms (Phython

/ Express JS / Django etc), API / Serverless services, DB Schema Definition.

 Good to have stakeholder management, team leading, team mentoring, code management

under critical problem

 Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX

design

 Excellent communication and teamwork skills

 Great attention to detail and analytical skills.

 Degree in Computer Science, Statistics or relevant field

About the company
Currently we are hiring for a VC backed startup a fast growing fintech startup based in Bangalore.

It is a super app to digitize India’s 50M+ sales agents where they can get access to relevant products & services, receive training through interactive videos on “how to sell, what to sell and whom to sell”, and earn money. For businesses, we help them save a huge effort in managing and training these agents and help them increase their reach to every nook and corner of the country.

India is a trust deficit market which cannot be accessed through Internet Marketing on Facebook and Google as the majority of the customers need training, push, motivation and a primer on why and how to use a product.

To solve this problem, traditional industries like BFSI, Telecom, Automobile, Real Estate etc. use 50M+ frontline sales executives to drive distribution. We believe that not just for these traditional industries but also for emerging companies in FinTech, EdTech etc these agents will play a pivotal role in accessing trust deficit customers.

They have grown to a  100,000+ agent network across India (growing 50% MoM) & are funded by tier1 VC’s and angels in India.

Summary of Role

As a lead of the consumer products software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of the software applications.

Responsibilities:

• Overlook development of all consumer products in JAVA
• Lead a team of 4-5 developers
• Optimize components for maximum performance across a vast array of web-capable devices and browsers
• Focus on code maintainability and performance of application
• Provide technical advice and assists in solving programming problems
• Continuously create new and interactive features that would help to improve user experience and user engagement.
• Assist with troubleshooting of issues as needed
• Lead the design and architecture of software solutions
• Assist in developing and maintaining continuous integration pipelines

Required Skills for this Role:

• JAVA
• Spring/Spring Boot
• Hibernate
• Linux
• REST
• Kafka
• Mysql
• AWS
• ELK Stack (Elasticsearch)
• CI/CD Pipelines
• Team Leadership experience of at least 3 year

Qualifications:

• 4+ years of experience in Java based technologies
• Experience in designing databases and system architecture
• Experience in building products from scratch at well funded start-ups
• Team Lead/Team Manager experience of at least 3 years

• Own and hit/exceed annual sales targets https://resources.workable.com/territory-manager-job-description">within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts