Director of Engineering

Job Description:

1.     Machine Learning Development & Deployment

·      Design and implement supervised and unsupervised models for predictive analytics, including churn prediction, demand forecasting, renewal risk scoring, and cross sell/upsell opportunity identification.

·      Translate business problems into ML frameworks and production solutions that improve efficiency, revenue, or customer experience.

·      Build, optimize, and maintain ML pipelines using tools such as MLflow, Airflow, or Kubeflow.

2.     Cross-Functional ML Use Cases

·      Partner with teams across Sales (e.g., lead scoring, next-best action), Customer Service (e.g., case deflection, sentiment analysis), Finance (e.g., revenue forecasting, fraud detection), Supply Chain (e.g., inventory optimization, ETA prediction), and Order Fulfillment (e.g., delivery risk modeling) to define impactful ML use cases.

·      Develop domain-specific models and continuously improve them using feedback loops and real-world performance data. 3.

3.      Model Governance and MLOps

·      Ensure robust model monitoring, versioning, and retraining strategies to keep models reliable in dynamic environments.

·      Work closely with DevOps and Data Engineering teams to automate deployment, CI/CD workflows, and cloud-native ML infrastructure (AWS/GCP/Azure).

4. Data Engineering and Feature Architecture

·      Collaborate with data engineers to define feature stores, data quality checks, and model-ready datasets on platforms like Snowflake or Databricks.

·      Perform feature selection, transformation, and engineering aligned with each domain’s business logic. 5. Communication & Stakeholder Collaboration

·      Present technical insights and model results to business and executive stakeholders in a clear, actionable format.

·      Work with Product Owners and Program Managers to scope, prioritize, and plan delivery of ML projects.

Qualifications:

Required

• Bachelor’s or Master’s degree in (e.g., Computer Science, Engineering, Statistics, Mathematics)

• 4+ years of experience in machine learning, data science.

• Proficiency in Python, XGBoost, PyTorch, TensorFlow, or similar.

• Experience deploying models into production using ML pipelines and orchestration frameworks.

• Strong understanding of data structures, SQL, and cloud platforms (e.g., AWS SageMaker, Azure ML, or GCP Vertex AI).

• Hands-on experience in implementing machine learning algorithms such as Random Forest, XGBoost, Logistic Regression, and Deep Learning techniques including Neural Networks (ANN, CNN)

Preferred:

• Experience supporting business functions such as Finance, Sales, or Operations with ML use cases.

• Familiarity with MLOps tools (MLflow, SageMaker Pipelines, Feature Store).

• Exposure to enterprise data platforms (e.g., Snowflake, Oracle Fusion, Salesforce).

• Background in statistics, forecasting, optimization, or recommendation systems.

Company Description

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

We are seeking a high-performing Sales Team Leader to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.

Key Responsibilities:

• Lead, manage, and mentor a team of inbound Business Consultants to achieve monthly revenue targets.
• Conduct daily stand-ups, pipeline discussions, and deal reviews to ensure effective conversion.
• Monitor individual performance through CRM dashboards and ensure process adherence.
• Track and report key performance metrics (calls, demos, closures, revenue).
• Drive team performance for consistent achievement of MRR and closure numbers.
• Ensure timely and high-quality follow-ups with all inbound leads.
• Support team members in deal negotiation, closure, and retention of key customers.
• Identify skill gaps and work with L&D to enhance sales capability and product knowledge.
• Conduct regular role-plays, feedback sessions, and performance improvement discussions.

Qualifications

• Experience: 3–6 years in B2B Inside Sales / SaaS Sales with at least 2 years of proven experience in leading a sales team.
• Must Have: Prior experience in handling inbound sales processes and achieving monthly revenue targets.
• Strong understanding of CRM systems (preferably Zoho or similar).
• Excellent communication, analytical, and leadership skills.
• High ownership mindset with the ability to drive results under pressure.
• Experience in cloud telephony, SaaS, or communication technology will be an added advantage.

Additional Information

• High-growth work environment
• Fixed salary + attractive performance incentives
• Opportunity to work on impactful SaaS solutions

Key Responsibilities

• Develop new user-facing features using React.js and related libraries.
• Build reusable components and front-end libraries for future use.
• Translate designs and wireframes into high-quality, responsive code.
• Optimize components for maximum performance across a variety of web-capable devices and browsers.
• Collaborate with designers, product managers, and backend developers to deliver seamless user experiences.
• Debug and fix performance and UI issues.
• Write clean, maintainable, and testable code.
• Stay up-to-date with the latest trends and best practices in front-end development.

Required Skills & Qualifications

• Strong proficiency in JavaScript (ES6+), React.js, and Redux (or similar state management libraries).
• Experience with HTML5, CSS3, SASS, and responsive design principles.
• Familiarity with RESTful APIs and JSON.
• Understanding of Git and version control workflows.
• Knowledge of Webpack, Babel, or similar build tools.
• Good understanding of component-based architecture and front-end design patterns.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork abilities.

Preferred Qualifications (Nice to Have)

• Experience with TypeScript.
• Familiarity with Next.js, React Query, or React Router.
• Experience with Unit Testing frameworks (Jest, Enzyme, React Testing Library).
• Basic knowledge of Node.js or Express.js.
• Familiarity with CI/CD pipelines and DevOps tools.
• Exposure to Agile/Scrum methodologies.

Hands-on experience working in Java/JEE development involving implementation of Liferay tool, maintenance and support projects, Any experience triaging of issues in M&S project would be an advantage Liferay (7.0 and above, preferably 7.4), Java, JEE, Javascript, Spring, basic UI skills, basic DB/SQL knowledge.

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

About BRIDGEi2i

BRIDGEi2i is a trusted partner to enterprises globally for driving actions for digital transformation outcomes. Our clients choose us for our ability to provide contextual AI-powered analytics solutions to solve complex business problems and deliver digital transformation outcomes.

We specialize in asset-based consulting, a structured approach to solving complex business problems that deploy contextual solutions powered by our proprietary AI accelerators (Watchtower, Recommender, Optimizer and Converser). This helps enterprises drive wider consumption of insights and faster and more accurate decisions across

the board, thereby enabling faster time to value.

We are headquartered in Bangalore, India and also have offices in Fremont, Dallas, Chicago, Seattle and Boston.

About the team

BRIDGEi2i centralized design team is responsible for enabling design thinking across the organization and setting the standards for designing our products, solutions and projects. Speed, excellence, and collaboration are our core values.

 Your Key Responsibilities

• Collaborate with business units, PMs, software engineers and leaders to help prioritize and guide design decisions.
• Facilitate design thinking workshops to navigate ambiguity.
• Deliver world-class designs to internal and external stakeholders.
• Iterate designs and documentation based on continued user testing and feedback.
• Work in a fast-paced environment.
• Contribute to our design system.

The Ideal Candidate

• 4-6 years of experience in UX/UI
• B2B product design experience
• Shipped products
• Data-driven
• Open to receiving feedback from unexpected sources
• Passionate about all things design
• Exceptional interpersonal, collaborative, and creative problem-solving skills
• Strong understanding of design processes

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.