Data Analyst

HR INTERN

JOB DESCRIPTION

About Us: We are not just an AD agency or a creative agency, we are a Communication Company.

Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups

and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than amcompany.

Job Role: HR Intern - Talent Acquisition

Experience Level: Fresher

Location: Bangalore, Karnataka (On-site).

Requirements we seek:

● Good communication and interpersonal skills.

● Attention to detail.

● Availability for 3 months or more.

● Familiarity with fundamental HR concepts (Prior experience in the same domain is a plus).

● Understanding and appreciation for the need to maintain confidentiality when dealing with

employee information and HR matters.

● Capability to work collaboratively within a team and contribute positively to the overall team

dynamics.

Work Responsibilities:

● Talent Acquisition: End-to-end lateral hiring (Creative and Technical Roles).

● Sourcing: Creating a talent pipeline and employing various sourcing strategies.

● Stakeholder Management: Establishing strong relationships with hiring managers to understand their requirements, align on job specifications, and continuously improve the recruitment process based on feedback.

What’s in it for You:

● Stipend up to 12k to 15k.

● A healthy work environment with great mentorship.

● Hands-on experience and exposure to various aspects of HR.

● A supportive and inclusive workplace culture.

● Opportunities for skill development and networking.

● Potential for future career advancement within our organization.

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
• 
  

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Company Profile:

We’re now looking for a passionate “/ReactJS Developer” who is willing to join us at an early stage and help us build a world-class product. 

Required Skills

• 2+ years of RELEVANT EXPERIENCE in ReactJS
• Strong Computer Science fundamentals - data structures and algorithms
• Strong understanding of ReactJS Ecosystem (State management, Component-based design, Hooks, Responsive design)
• Good with CSS (converting UI designs to code)
• Writing clean and maintainable code
• Proficient understanding of APIs and wiring them   
• Strong testing, debugging, and problem-solving skills
• Familiar with modern development practices - writing clean code, git versioning, understanding development workflows

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-12 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in clinical work, very good excel, analytical and writing skills

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

• Over 8 years of experience and 5+ in API/mulesoft
• Expert with API technology including (REST, JSON, XML, Web Security, API Management, Public/Private APIs)
• Strong experience with MuleSoft cloud hub/AnyPoint Platform with proven experience architecting, designing, implementing enterprise services, and platform operations.
• Should be proficient in developing enterprise standards, guidelines, best practices and policies for the Mulesoft platform and drive adoption
• Should be able to provide technical expertise in bringing-in automation across API life cycle ( code quality, migration, deployment, platform monitoring etc) using tools such as App Dynamics, puppet, chef or any similar tools
• Should be hands-on and proficient in DevOps methodologies such as CICD, test automation etc
• Should be able to evangelize and work with enterprise architects on API driven architecture, platform roadmap
• Should be very proficient in planning, stakeholder management, team mgmt. and communication at all levels
• Provides overall API technical leadership working with Business, BAs, Tech lead, Scrum Master to clarify requirements and set technical direction for the team

Experience: 2 - 13 years
Skills: Testing, APPIUM, Selenium Automation, Mobileapp (Ios & Android) automation - using Apium
Industry: IT/Computers - Software
Functional Area: IT We looking for Automation Test Architect for 9 to 13 year of experiance and we want Testing, APIUM, Selenium Automation, Mobileapp (Ios & Android) automation - using Apium.
Planning, deploying and managing the testing effort for projects/releases.
Allocate resource to projects.
Review weekly Testers' status reports and take necessary actions
Escalate Testers' issues to the Sr. Management.
Estimate for testing projects. 6. Enforce the adherence to the company's Quality processes and procedures. Provide technical support to the Testing team.
Continuous monitoring and mentoring of Testing team members.
Review of test plans and test cases.
Immediate notification/escalation of problems to the Senior Management.
Defining the scope of testing within the context of each release/delivery.
Deploying and managing the appropriate testing framework to meet the testing mandate

Responsibilities
Analyzing the requirements from clients
Arranging Test Environment to execute the test cases
Conducting Review Meetings
Analyzing and executing Test Cases
Defect Tracking
Communicating with Test Manager
Creating test cases from the user stories or from test scenarios.
Requirements
Should have at least 5 - 15 years of overall development experience.
Experience with test management tools (JIRA , TFS , HP ALM , Quality Center , Bugzilla)
Experience in hands - on testing of physical devices is a plus
Experience designing , maintaining , and executing manual test cases to fully cover product functionality
Must have good analytical skills and proven experience in analyzing and testing complex business rules and rule engines
Must be able to (have experience) work independently on assigned tasks,

Job Type: Full-time

Salary: ₹300,000.00 to ₹1,400,000.00 /year