Customer Service Representative (Telesales)

The Design Engineer is responsible for planning, developing, and improving product designs by converting concepts and requirements into detailed engineering drawings and specifications. The role involves collaboration with production, quality, and project teams to ensure designs are functional, cost-effective, and manufacturable.

Key Responsibilities:

• Create 2D and 3D designs using CAD software such as AutoCAD, SolidWorks, CATIA, or Creo
• Prepare detailed drawings, BOMs, and technical documentation
• Analyze design feasibility, materials, tolerances, and manufacturing methods
• Coordinate with production, quality, and vendors to resolve design-related issues
• Modify existing designs to improve performance, quality, or cost
• Ensure compliance with industry standards and customer specifications
• Support prototyping, testing, and validation activities
• Participate in design reviews and continuous improvement initiatives

Key Responsibilities

Design, develop, and maintain scalable applications using .NET Framework / .NET Core

Work with databases using MS SQL Server, Entity Framework, and Dapper

Build and consume RESTful APIs using ASP.NET MVC / Web API

Collaborate with front-end teams using HTML, CSS, JavaScript, Angular/React

Implement cloud solutions using Microsoft Azure (App Services, Azure SQL, Web Jobs, Automation)

Conduct code reviews and mentor junior developers

Ensure application performance, security, and scalability

Follow best practices for coding, testing, and deployment

Required Skills

Strong experience in C#, .NET Framework, .NET Core

Hands-on experience with MS SQL Server

Expertise in ASP.NET MVC, Web API

Proficiency in Entity Framework / Dapper

Experience with Git or similar version control systems

Front-end experience with Angular

Experience in project leadership or team handling

Employment type- Contract basis

Key Responsibilities

• Design, develop, and maintain scalable data pipelines using PySpark and distributed computing frameworks.
• Implement ETL processes and integrate data from structured and unstructured sources into cloud data warehouses.
• Work across Azure or AWS cloud ecosystems to deploy and manage big data workflows.
• Optimize performance of SQL queries and develop stored procedures for data transformation and analytics.
• Collaborate with Data Scientists, Analysts, and Business teams to ensure reliable data availability and quality.
• Maintain documentation and implement best practices for data architecture, governance, and security.

⚙️ Required Skills

• Programming: Proficient in PySpark, Python, and SQL, MongoDB
• Cloud Platforms: Hands-on experience with Azure Data Factory, Databricks, or AWS Glue/Redshift.
• Data Engineering Tools: Familiarity with Apache Spark, Kafka, Airflow, or similar tools.
• Data Warehousing: Strong knowledge of designing and working with data warehouses like Snowflake, BigQuery, Synapse, or Redshift.
• Data Modeling: Experience in dimensional modeling, star/snowflake schema, and data lake architecture.
• CI/CD & Version Control: Exposure to Git, Terraform, or other DevOps tools is a plus.

🧰 Preferred Qualifications

• Bachelor's or Master's in Computer Science, Engineering, or related field.
• Certifications in Azure/AWS are highly desirable.
• Knowledge of business intelligence tools (Power BI, Tableau) is a bonus.

Location: Bangalore – Hebbal – 5 Days - WFO

Type:  Contract – 6 Months to start with, extendable

Experience Required: 5+ years in Data Analysis, with ERP migration experience

Key Responsibilities:

• Analyze and map data from SAP to JD Edwards structures.
• Define data transformation rules and business logic.
• Assist with data extraction, cleansing, and enrichment.
• Collaborate with technical teams to design and execute ETL processes.
• Perform data validation and reconciliation before and after migration.
• Work closely with business stakeholders to understand master and transactional data requirements.
• Support the creation of reports to validate data accuracy in JDE.
• Document data mapping, cleansing rules, and transformation processes.
• Participate in testing cycles and assist with UAT data validation.

Required Skills and Qualifications:

• Strong experience in SAP ERP data models (FI, MM, SD, etc.).
• Knowledge of JD Edwards EnterpriseOne data structure is a plus.
• Proficiency in Excel, SQL, and data profiling tools.
• Experience in data migration tools like SAP BODS, Talend, or Informatica.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and collaboration skills.
• ERP migration project experience is essential.

What will you do?

• Oversees testing, deployment & maintenance of the Voice infrastructure.
• Performing a variety of tasks associated with user provisioning and call routing within the assigned platform 
• Build loaders for internal systems ensuring tasks are completed accurately and in a timely manner
• Participate in meetings with clients and internal departments to understand the requirements of call routing
• Document and design call flow diagrams to ensure that all call variables have been accounted for in preparing a routing plan
• Support the clients solution by correcting any issues with call routing or provisioning during the initial implementation phase, constantly communicating status of any issues with client
• Complete testing to ensure that call flow is operating properly
• Monitors and ensures compliance to standards, policies, and procedures

What are we looking for?

• 0.6~2 year’s implementation experience in Asterisk PBX, IP Telephony, SIP.
• Able to thrive in a demanding and team-oriented environment
• Basic and strong knowledge of the Linux operating system.
• Knowledge of bash and perl shell scripting is an added advantage.
• RHCE Certification is an added advantage.

ROLES AND RESPONSIBILITIES 

● Manage a cross-functional process to translate the desired customer experience into a logically  sequenced and optimized product roadmap and  major product releases. Create buy-in for the  product roadmap with internal and external stakeholders. 

● Open to discuss the requirement with the client over a call/ in person meeting. 

● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. 

● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines. 

● Daily standup with various teams to track the progress. 

● To oversee the development and improvement of customer service products or platforms within an organization 

● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products. 

● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization. 

• Design, build web crawlers to scrape data and URLs.
• Integrate the data crawled and scraped into our databases
• Create more/better ways to crawl relevant information
• Strong knowledge of web technologies (HTML, CSS, Javascript, XPath, Regex)
• Understanding of data privacy policies (esp. GDPR) and personally identifiable information
• Develop automated and reusable routines for extracting information from various data sources
• Prepare requirement summary and re-confirm with Operation team
• Translate business requirements into specific solutions
• Ability to relay technical information to non-technical users
• Demonstrate Effective problem solving and analytical skill
• Ability to pay attention to detail, pro-active, critical thinking and accuracy is essential
• Ability to work to deadlines and give realistic estimates

Skills & Expertise

• 2+ years of web scraping experience

• Experience with two or more of the following web scraping frameworks and tools: Selenium, Scrapy, Import.io, Webhose.io, ScrapingHub, ParseHub, Phantombuster, Octoparse, Puppeter, etc.
• Basic knowledge of data engineering (database ingestion, ETL, etc.) 
• Solution orientation and "can do" attitude - with a desire to tackle complex problems.

Role Description:

• Design, build, and maintain applications using Node.JS
• Hands-on working on various Azure PAAS services.
• Good problem solving abilities along with strong understanding of Data structures, various design patterns & algorithms.
• Enhance existing services and applications to increase availability, reliability, and scalability in a microservices environment
• Work across the engineering team to build new features and services at scale
• Improve engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery
• Remain engaged with latest technology trends and understand operational challenges to continually evolve application delivery processes and platform components
• Support platform technology decisions based on performance metrics and operational SLAs
• Provide guidance and best practices around security for applications and platform infrastructure

Qualifications:

• 3+ years software development experience using Node.JS
• Must have experience & understanding of working on Azure PAAS services.
• Strong understanding of Azure PAAS services like Services, Service Bus, etc.
• Exposure/understanding of JavaScript frameworks like Angular.JS/React.JS is added advantage.
• Experience with database and cloud technologies
• Understand the benefits of microservices, but also understand the challenges they bring and current trends on how to address those challenges
• Strong written and verbal communication skills
• BS degree in Computer Science or equivalent, Master’s degree preferred.