Customer Service Representative (Telesales)

Role - Senior Account Manager

About Company -

Our Client is a performance marketing agency, that builds bridges between smart machines and people, to work better, smarter and faster. We believe in performance, where we marry creativity with analytics to discover, define and deploy the most engaging stories.

Job Description:-

• Creating a portfolio of client accounts and monitoring the ongoing activities related to them.
• Managing, reviewing progress and delivering the client’s advertisement projects.
• Conducting meetings with the clients as well as informing them about the current work status of their projects.
• Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients.
• Identifying accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained.
• Monitoring work performance of colleagues and setting sales targets.

Requirement -

• Experience: 5-7 years into Advertising agency background, Influencer marketing and Social Media. 
• Skills: Leadership, Business development, Maintaining existing clients Etc.,

• Develop strategies that drive customers to the website
• Metrics Tracking & measure ROI.
• Use advanced metrics to measure the success of a marketing campaign
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Collaborate with internal teams to create landing pages and optimize user experience
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• The candidate would need to be well versed with different types of organic as well as paid marketing
• Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.

Job Description: 

An Azure Data Engineer is responsible for designing, implementing, and maintaining pipelines and ETL/ ELT flow solutions on the Azure cloud platform. This role requires a strong understanding of migration database technologies and the ability to deploy and manage database solutions in the Azure cloud environment.

Key Skills:

·      Min. 3+ years of Experience with data modeling, data warehousing, and building ETL pipelines.

·      Must have a firm knowledge of SQL, NoSQL, SSIS SSRS, and ETL/ELT Concepts.

·      Should have hands-on experience in Databricks, ADF (Azure Data Factory), ADLS, Cosmos DB.

·      Excel in the design, creation, and management of very large datasets

·      Detailed knowledge of cloud-based data warehouses, architecture, infrastructure components, ETL, and reporting analytics tools and environments.

·      Skilled with writing, tuning, and troubleshooting SQL queries

·      Experience with Big Data technologies such as Data storage, Data mining, Data analytics, and Data visualization.

·      Should be familiar with programming and should be able to write and debug the code in any of the programming languages like Node, Python, C#, .Net, Java.

Technical Expertise and Familiarity:

• Cloud Technologies: Azure (ADF, ADB, Logic Apps, Azure SQL database, Azure Key Vaults, ADLS, Synapse)
• Database: CosmosDB, Document DB  
• IDEs: Visual Studio, VS Code, MS SQL Server
• Data Modelling,ELT, ETL Methodology

Description

• Develop & support Robotic Process Automation (RPA) solutions that add value to DHL Express Functions.
• Manage the day-to-day activities pertaining to Robotic Process Automation (RPA) processes and solutions.
• Required preparation, update and regular review all relevant RPA documentation for the service line and the supporting/enabling functions
• Support the team in cultivating culture of continuous improvement and innovation
• Manage team administrative requirements for the team
• Designing practical and effective solutions to address improvement opportunities – both cost and performance.
• Successfully implement RPA initiatives with DHL Express Business Partners
• Ability to relate to cross-cultural processes and country sensitivities
• Responsible for process documentations (i.e. process maps)

• Qualified University Degree holder specializing in IT field (Software Development)
• At least 4+ years working experience in the Software Development Environment is preferred
• IT knowledge in software development process is a must
• Good understanding of IT development process
• Able to develop tools/solutions using programming language .Net and MSSQL
• Strong interest in Robotic Process Automation area
• Hands on experience on .Net Development will be added advantage
• Hands on experience on RPA tools UiPath,

Experience : 3-7 yrs

Location: Noida/Mumbai

The Supplier Relationship Manager (SRM) is a B2B inside sales focused on acquiring new business by winning new participants in our early pay markets and managing and those relationships for long term repeat business. Our clients are large companies across the globe and the goals of SRM are to:

(1) Encourage their supply chains to participate in the C2FO marketplace for early payment and

(2) Foster long-term utilization of our working capital platform.

Prior experience in financial sales is desirable, but ultimately, we are looking for candidates with a high degree of general sales acumen. The SRM primarily uses multi-media channels (outbound & inbound calls, email, digital presentations, WhatsApp, etc.) to acquire new market participants and grow supplier relationships. All accounts are provided to SRM, generally with warm leads. Although there is no expectation of cold calling, SRM will often need to prospect to identify key financial decision-makers. Sales efforts are consultative; helping suppliers to identify the best working capital solution possible is paramount. High performance is acknowledged and rewarded with attractive incentives.

Good communication skills and persuasion skills is a must-have. Fluency in English and Hindi to deal with India clientele is required.

Duties and Responsibilities :

• Acquire new market participants and retain existing participants.

• Increase frequency & quality of market participation.

• Manage, cultivate, and grow a book of business consistent with buyer objectives.

Desired Skills and Experience :

• Fluent in English and Hindi

• B2B sales experience

• Highly motivated with excellent work ethic

• Ability to work efficiently in a fast-paced environment

• Capacity to adapt quickly within a dynamic sales program

• Strong selling, negotiating and consulting skills

• Effective interpersonal and analytical abilities

• Proficiency in MS Word, Excel and Outlook

Preferred skills, knowledge & ability requirements :

• Strong financial acumen

• Inside B2B sales experience

• Experience with SalesForce.com

• Good in mathematical skills

Qualification and Experience :

• Post-Graduation in Finance, Sales and Marketing (preferred but not mandatory)

• Min 2-6 years of experience in sale of financial products

About Us :

C2FO is working to deliver a future where every company in the world has the capital it needs to grow. Our technology provides an easy, low-cost way for businesses of all sizes to increase cash flow by receiving early invoice payments. Since 2008, C2FO’s online marketplace and innovative financial products have accelerated payments by more than one billion days for companies in over 180 countries.

Named one of Forbes’ “Fintech 50,” C2FO provides more than $1 billion in working capital each week for hundreds of thousands of businesses. C2FO has more than 500 employees worldwide, with headquarters in Kansas City and locations throughout Europe, Asia Pacific and Australia. For more information, visit http://www.C2FO.com" target="_blank">www.C2FO.com.

Commitment to Diversity and Inclusion:

As an Equal Opportunity Employer, we not only value diversity and equality, we cultivate teams that feel empowered to bring their authentic selves to work every day. We strive to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.

We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.

Requirements and Qualification

• 4-7 years of experience.

• Bachelor’s degree in engineering

• Assess the technical feasibility of UI/UX designs

• Develop new user-facing features

• Build reusable code and libraries for future use

• Optimize application for maximum speed and scalability

• Assure that all edge cases are handled

• Collaborate with other team members and stakeholder

• Good understanding of responsive web development

• Proficient understanding of cross-browser compatibility issues and ways to work around them

• Basic understanding of SEO