Customer Service Representative (Telesales)

Job Summary:

We are seeking a highly motivated and creative Social Media Manager & Video Content Creator to lead our online presence. This role is perfect for a multi-talented individual who can not only manage and grow our social media channels but also create compelling video content that drives engagement and brand loyalty. The ideal candidate will be a strategic thinker, a skilled content producer, and a proactive community manager who is comfortable taking full ownership of our social media and video initiatives.

Key Responsibilities:

Social Media Management & Strategy:

• Ownership of Social Media Accounts: Manage and take full ownership of all company social media accounts, including Facebook, Instagram, YouTube, LinkedIn, and Twitter.
• Content Planning & Development: Develop and implement a comprehensive social media content calendar. Coordinate with the design team to produce engaging image and video content that aligns with our brand strategy.
• Community Engagement: Timely responses to all online inquiries and direct messages from customers on social media platforms. Monitor conversations, address customer questions, and coordinate with internal teams for sales inquiries and support issues.
• Brand Growth: Develop and execute strategies to grow our social media followers, increase engagement rates, and expand our brand's reach.
• Performance Analysis: Track, analyze, and report on social media performance metrics to optimize content strategy and improve results.

Video Content Production & Editing:

• Content Creation: Conceptualize, shoot, and edit a wide range of video content specifically for social media. This includes short-form videos (Reels, Shorts, TikToks) and long-form content for platforms like YouTube and webinars.
• Full Production Cycle: Manage the entire video production process from idea generation and storyboarding to shooting, editing, and final delivery.
• Video Editing: Utilize professional video editing software (e.g., Adobe Premiere Pro, DaVinci Resolve) to assemble raw footage, add motion graphics, special effects, music, and sound design to create high-quality, polished videos.
• Asset Management: Maintain a well-organized library of video assets, including raw footage, final edits, and project files.

• Strong Accountant Profile
• Mandatory (Experience 1) – Must have 2+ years of experience in a general accounting role
• Mandatory (Experience 2) – Must have hands-on experience with Accounts Payable, Accounts Receivable, Reconciliations, and Financial Reporting
• Mandatory (Core Skills 1) – Strong understanding of accounting principles and GAAP
• Mandatory (Core Skills 2) – Expertise in Microsoft Excel (pivot tables, vlookups, data analysis)
• Mandatory (Education) – Bachelor’s degree in Accounting or Finance
• Mandatory (Company) - Product Startup Companies OR Highly Preferred - Online Gaming Companies

Preferred

• Preferred (Education/Experience) – CA dropout with prior corporate accounting experience
• Preferred (Core Skills) – Exposure to budgeting, forecasting, payroll processing, and intercompany account reconciliation

Required Skills & Qualifications :-

● 5+ years of experience in B2B sales, with at least 3 years in a leadership or senior management role.

● Proven ability to close large, complex deals and achieve ambitious sales targets.

● Strong leadership, communication, and strategic thinking skills.

● In-depth knowledge of supply chain, warehousing, or logistics sectors.

● Bachelor's degree in Business, Sales, or a related field. MBA preferred.

Role Overview

An opportunity has arisen for an experienced Peoplesoft lead to join a small dynamic team to build websites for internal and external customers. Creativity and speed of delivery are essential to our success and so candidates must be comfortable working in a fast paced and constantly changing environment.

Responsibilities

• 6+ years in PeopleSoft technical
• Should have worked in offshore development and good understanding of offshore delivery Model
• Should have the ability to work on individual assignments with minimal information and guidance from onsite coordinator and offshore lead
• Should have experience in Impact Analysis, troubleshoot code and debugging of PeopleSoft Technologies
• Should have worked on all phases of development, testing, production support, etc.
• Should have experience in Financials and Supply Chain Management (FSCM)
• Should have good communication skills - verbal & written
• Should manage scope and project expectations effectively on individual assignments

Educational Qualification

BE/BTech CSE/IT. Master’s Degree is a plus

Key Skills

• Peopletools 8.54 or later experience

PeopleSoft Skills

Development Tools

• Application Designer
• People Code
• Application Engineer
• Integration Broker
• Application Package
• PL/SQL
• Component Interface
• Security

Reporting Tools

• BI Publisher
• SQR
• PS Query

Functional & Technical Exposure

• Experience in FSCM Order Management and Inventory Module will be a plus
• Experience in JAVA will be a plus

Additional Skills (Plus)

• DMS
• PSADMIN
• Fluid
• Pivot Grids
• Event Mapping
• PUM
• PTF
• Excel To CI
• Navigation Collection and Portal technologies
• Linux and Unix commands

About BI Worldwide

Introduction

BI WORLDWIDE’s mission is to put our engagement expertise to work for you. We understand how to engage employees, channel partners and customers better than anyone else and we have the tools and resources to help your business tap into that knowledge to drive and sustain measurable results.

Our origins are both humble and ingenious. (We like to think that describes us pretty well). It started with founder Guy Scheidecker discovering innovative ways to provide consumer loyalty programs and incentives to various industries. That idea caught on, big time. It grew into what is now a multinational company serving Global 2000 corporations in over 125 countries in more than 20 languages.

Our U.S. headquarters is located in Minneapolis, Minnesota. We have more than 25 sales offices throughout the U.S. and headquarters around the world in Australia, Canada, China, India, Latin America, Singapore and the United Kingdom.

BI WORLDWIDE INDIA

In India, our headquarters is located in Bengaluru, Karnataka and other offices in Chennai, Delhi and Mumbai. In Chennai, we have a fully equipped infrastructure to develop and deploy advanced technology solutions for your engagement, rewards and loyalty programs.

With over 220+ associates and 40+ clients including marquee names such as Genpact, Wipro, Dr Reddy’s, Hewlett Packard, IBM, Michelin, Tata Motors, Amdocs etc, BIW India has established itself as a premium service provider and achieved a No.1 ranking in the employee recognition marketplace within a span of 8 years.

What makes us different

How did we get to be the world’s leading expert on engagement? Experience is part of it but it also stems from our unique approach. We design and deliver innovative solutions grounded in the science of behavioral economics.

In other words, we look at how thought and emotion combine to drive decisions and behavior. We don’t have to guess what might motivate teams or customers; we actually use research and data to figure out what will motivate them. Then we act on it.

What you’ll love about us?

For starters, we take these things to heart: Work hard, play hard, celebrate. Make work meaningful. Magnify successes. True to our EVP of Grow & have fun in a culture of innovation and trust, some initiatives we offer all our Associates.

What You’ll Do:

• Recruit & Onboard: Own the full partner lifecycle for web-hosting affiliates, from initial outreach to launch.
• Outreach & Nurture: Drive outbound email and digital campaigns—track every touchpoint, follow up persistently, and keep pipelines flowing.
• Relationship Building: Cultivate authentic, win-win partnerships with decision-makers.
• Iterate & Optimize: Test new outreach tactics, analyze results, and rapidly refine your approach.
• Collaborate: Work hand-in-glove with our small, cross-functional team to strengthen partner programs and marketing assets.
• Own Your KPIs: No micromanagement—set targets and measure your own success.

Who You Are:

• Experienced: 3+ years in partner/business development, sales, or affiliate management—bonus if you’ve worked in SaaS or web hosting.
• Startup-Savvy: You thrive in ambiguity, adapt quickly, and get scrappy to move projects forward.
• Self-Starter: You take initiative, keep yourself on track, and know how to deliver results without hand-holding.
• Organized Communicator: You write clear, compelling emails and keep your pipeline meticulously maintained.
• Tech-Curious: You pick up new tools and platforms in a flash (experience with Outreach, Apollo, PartnerStack, etc., is a plus).

Must-Haves:

• 3+ years in a remote partner or biz-dev role
• Exceptional written and spoken English
• Proven track record of hitting targets in an unstructured environment
• Flexible working hours, with at least 2 hours/day overlapping Vancouver (Pacific) time
• Rock-solid attention to detail

Key Responsibilities

• School sales: Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high-quality sales team and lead it in that city

In this role, you will: 

As part of a team focused on the preserving the customer experience across the organization, this Analytic Consultant will be responsible for: 

• Understand business objectives and provide credible challenge to analysis requirements. 
• Verify sound analysis practices and data decisions were leveraged throughout planning and data sourcing phases. 
• Conduct in-depth research within complex data environments to identify data integrity issues and propose solutions to improve analysis accuracy. 
• Applying critical evaluation to challenge assumptions, formulate a defendable hypothesis, and ensuring high quality analysis results. 
• Ensure adherence to data management/ data governance regulations and policies. 
• Performing and testing highly complex data analytics for customer remediation. 
• Designing analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed. 
• Investigate and ensure data integrity from multiple sources. 
• Ensure data recommended and used is the best “source of truth”. 
• Applies knowledge of business, customers, and products to synthesize data to 'form a story' and align information to contrast/compare to industry perspective. Data involved typically very large, structured or unstructured, and from multiple sources. 
• Must have a strong attention to detail and be able to meet high quality standards consistently. 
• Other duties as assigned by manager. 
• Willing to assist on high priority work outside of regular business hours or weekend as needed. 

Essential Qualifications:  

• Around 5+ years in similar analytics roles 
• Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis. 
• Preferred programming knowledge SQL/SAS  
• Knowledge of PVSI, Non-Lending, Student Loans, Small Business and Personal Lines and Loans is a plus. 
• Strong experience with data integration, database structures and data warehouses. 
• Persuasive written and verbal communication skills. 

Desired Qualifications: 

• Certifications in Data Science, or BI Reporting tools. 
• Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment – Soft Skills. 
• Detail oriented, results driven, and has the ability to navigate in a quickly changing and high demand environment while balancing multiple priorities. 
• Ability to research and report on a variety of issues using problem solving skills. 
• Ability to act with integrity and a high level of professionalism with all levels of team members and management. 
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment. 
• Ability to learn the business aspects quickly, multitask and prioritize between projects. 
• Exhibits appropriate sense of urgency in managing responsibilities. 
• Ability to accurately process high volumes of work within established deadlines. 
• Available to flex schedule periodically based on business need. 
• Demonstrate strong negotiation, communication & presentation skills. 
• Demonstrates a high degree of reliability, integrity and trustworthiness. 
• Takes ownership of assignments and helps drive assignments of the team. 
• Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic and good team player. 
• Be proactive and get engaged in organizational initiatives.

Responsibilities and Duties:

· Write well-designed, testable, efficient code by using best software development practices

· Website designing, building, or maintaining

· Expanding/enhancing the website once built.

· Responsive website design

Qualifications and Skills:

· 1+ Years of Work Experience.

· Proven experience as a WordPress Developer.

· Proficient in JavaScript, HTML, and CSS.

· Experience with responsive and adaptive design.

· Thorough functional knowledge and coding experience

· Should be computer savvy and have strong communication skills.

· Able to develop ideas and processes and clearly express them.

· Ability to thrive in a fast-paced environment.

· Knowledge of E-commerce.

· Familiarity with at least one of the following programming languages: PHP, ASP.NET, JavaScript or Ruby on Rails.

· A solid understanding of how web applications work including security, session management, and best development practices.

PLEASE READ THE REQUIREMENTS AND APPLY

Outbound Lead Generation Campaign(No Sales)

Complete Voice Based Job covering US and Canada

Night Shift job with fixed Sat and Sunday Off