Creative Designer

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

About YMGrad

YMGrad is a fast-growing platform empowering over 300,000+ students pursuing international education. We deliver expert admissions support backed by a student-first philosophy and a high-performance culture. Our work spans global university admissions, merit-based visa pathways, and research writing for students and professionals aiming to reach top international institutions and immigration categories.

This is a 4-month paid internship with the possibility of a Pre-Placement Offer (PPO) based on performance.

Role Description

This is a full-time on-site role based in Okhla for a Social Media and SEO Intern. As part of the role, you will be responsible for creating and managing social media content across platforms, executing organic social media marketing, and enhancing online presence through effective SEO strategies. Additional responsibilities include analyzing engagement metrics, supporting overall digital marketing initiatives, and collaborating on content planning and execution.

Qualifications

• Strong skills in Social Media Marketing and Social Media Content Creation
• Proficiency in content editing tools (such as Canva, Adobe Suite, CapCut, or similar) for creating and editing posts for Instagram, LinkedIn, and other digital platforms
• Understanding of Digital Marketing and marketing concepts
• Excellent verbal and written communication skills
• Passion for staying updated on digital trends and emerging technologies
• Basic understanding of SEO principles and strategies
• Ability to work collaboratively in an on-site team-based environment
• Prior experience or coursework in social media, marketing, or related fields is a plus

What You’ll Gain

• Real-world experience working on live projects
• Mentorship and learning opportunities
• A chance to make a measurable impact on brand growth

Job Summary:

We are looking for a skilled and reliable Production Executive with an ITI Fitter background to support the signage production team. The ideal candidate will handle the assembly, fitting, and basic fabrication of signage structures, while coordinating workflow to ensure timely completion of jobs. This role combines technical skills with day-to-day production coordination.

Key Responsibilities:

·      Execute fitting and assembly work for signage products such as glow signs, acrylic boards, ACP structures, metal frames, and LED setups.

·      Interpret and work from technical drawings or production plans.

·      Handle tools, machines, and equipment for cutting, welding, drilling, and assembly task.

·      Assist the production supervisor in planning and organizing daily tasks.

·      Inspect completed products for quality, measurements, and proper finishing.

·      Ensure proper use of materials to minimize wastage.

·      Coordinate with design, printing, and installation teams for job readiness.

·      Maintain tools and ensure a clean and safe working environment.

·      Report any delays, material shortages, or technical issues to the Production Manager.

We are looking for a QA Automation  Engineer who understands how to ensure the quality of a product that is changing very fast. If you're passionate about writing code to test financial products at scale , then we want to chat. Are you ready to revolutionize the small business banking industry with us?

About the Role

• Collaborate with developers and product managers to deliver the highest quality with each release
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Create the necessary automation library and framework as required and build automation tests and integrated them to CI/CD pipeline
• Communicate using synchronous and asynchronous channels to collaborate effectively

Requirements for the Role

• 5+ years experience with manual and automation testing
• Experience with QA methodologies for large scale web and mobile applications, understanding of software development process
• Experience with mobile,(android and iOS) web and API automation testing using tools such as Selenium, Appium and Postman
• Demonstrated ability to work well with others in a team environment and with geographically distributed teams
• Experience working with SCM tools like Git
• Experience in implementing CI/CD regression pipelines

Strong proficiency in node.js and frameworks available for it such as Express.js

Strong proficiency in JavaScript and Typescript

Strong problem-solving skills with a good understanding  of data structures algorithms

Hands-on experience and good knowledge of AWS services

Zeal and drive to take end-to-end ownership

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing site requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing user interface codes using JavaScript following react.js/next.js workflows.
• Troubleshooting site interface and debugging developed site codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting site changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Strong knowledge in react frameworks such as Next Js etc.,.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Experience with web/graphic design applications such as Figma,  Adobe XD, Adobe Photoshop,  Adobe Illustrator.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing.
• Excellent troubleshooting skills.
• Good project management skills.
• Developer must have proven work experience on version control and source code management like GIT, Bitbucket.