Content Head

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Core responsibilities

•      Collaborate with product teams to more accurately define new features

•      Collaborate with UX in the building of a design system/component library

•      Ensure high performance of all systems developed

•      Aware of the relationship between development and business with a strong sense of ownership

•      Employ the latest techniques such as agile software development

•      Basic working knowledge of Unix/Linux

•      Excellent problem solving and coding skills in Javascript/Angular

•      Strong interpersonal, communication and analytical skills

•      Should have the ability to express their design ideas and thoughts

Job Brief

•      JavaScript and angular expertise

•      Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx

•      You enjoy working with new technologies, and are curious and energetic

•      Experience working with REST APIs

•       Good understanding about authentication and security

•      Create and maintain various unit and integration tests

•      You enjoy working in a creative and agile environment that moves fast

•      Ability and interest in providing mentorship to junior members of the team

•      Write high quality code and Conduct code reviews

•      Being resourceful and detail-oriented, along with being an outside the box thinker!

•      Experience being a great team player, who work collaborative, and brings a positive attitude

Job Summary:

Seeking a seasoned SQL + ETL Developer with 4+ years of experience in managing large-scale datasets and cloud-based data pipelines. The ideal candidate is hands-on with MySQL, PySpark, AWS Glue, and ETL workflows, with proven expertise in AWS migration and performance optimization.

Key Responsibilities:

• Develop and optimize complex SQL queries and stored procedures to handle large datasets (100+ million records).
• Build and maintain scalable ETL pipelines using AWS Glue and PySpark.
• Work on data migration tasks in AWS environments.
• Monitor and improve database performance; automate key performance indicators and reports.
• Collaborate with cross-functional teams to support data integration and delivery requirements.
• Write shell scripts for automation and manage ETL jobs efficiently.

Required Skills:

• Strong experience with MySQL, complex SQL queries, and stored procedures.
• Hands-on experience with AWS Glue, PySpark, and ETL processes.
• Good understanding of AWS ecosystem and migration strategies.
• Proficiency in shell scripting.
• Strong communication and collaboration skills.

Nice to Have:

• Working knowledge of Python.
• Experience with AWS RDS.

• Accountable for conversion% of visitors at Gynoveda.com
• Map customer journey, define use cases & service design to drive engagement & purchases
• Build frictionless online customer experience for website & app
• Optimize marketing funnels for customer acquisition, retention, video-content  
• Develop mobile app for menstrual health tracking, online consultation, content marketing
• Drive marketing automation and integrate multiple online SaaS tools using API, plugins
• Build unified tech solutions for - 
• Customers - online sales & support via responsive website and mobile app
• Employees - process & tools for operations, customer service, supply chain

As a Founding Senior Python Backend Developer specializing in AI, you will play a pivotal role in building and integrating AI-driven solutions into our application. You will collaborate with cross-functional teams to ensure seamless integration, scalability, and performance of the backend components. This is a unique opportunity to be part of the core team, shaping the future of healthcare technology at Exora Labs.

Responsibilities:

Backend & Frontend Development:

Design, develop, and maintain scalable backend components using Python and relevant frameworks.

Implement robust and efficient APIs to support the functionality of the RAG application.

AI Integration:

Integrate generative AI solutions into the backend infrastructure, leveraging frameworks such as TensorFlow, PyTorch, or similar.

Collaborate with data scientists to deploy and optimize generative models within the application.

Identify and address bottlenecks in the system for optimal performance.

Implement scalability measures to accommodate the growth of the RAG application.

Collaboration:

Collaborate with cross-functional teams, including frontend developers, data scientists, and product managers, to deliver high-quality solutions.

Participate in code reviews and contribute to a culture of continuous improvement.

Qualifications:

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

Proven experience as a Python Backend Developer with expertise in building scalable applications.

Strong proficiency in Python and relevant backend frameworks (Django, Flask, FastAPI, etc.).

Familiarity with AI/ML frameworks such as TensorFlow, PyTorch, or similar.

Solid understanding of database design and optimization.

Excellent collaboration and communication skills.

Ability to work in a dynamic and fast-paced environment.

Experience with cloud platforms (AWS, Azure, GCP).

Why You Would Enjoy Working with Us:

We believe that the future of healthcare is not just anticipated but actively created. Our approach is deeply rooted in scientific rigor, continuously iterating to find the most optimal solutions—guided by real user experiences and feedback.

Our mission is clear: to revolutionize healthcare with Dr. Copilot, leveraging generative AI to provide unparalleled support to medical professionals and patients alike. We are committed to innovation, always ready to explore and uncover new truths, even when they challenge the status quo. Learning is a core part of our culture; whether you’ve been with us for a decade or a day, every team member is constantly growing and evolving in their role.

If you aspire to be part of a groundbreaking movement that is poised to transform healthcare for billions and shape a trillion-dollar industry, then join us on this exciting journey.

We are looking for an experienced and knowledgeable SEO (Search Engine Optimization) Manager to join our Marketing team! As a SEO Manager you will be responsible for planning, implementing and managing our SEO strategy. As our online presence is extremely important for the success of business, your position will play a huge role in driving our business' growth and success.

• Develop and provide reporting daily/weekly/monthly reporting on the health of SEO.
• Plan, develop and implement our SEO strategy
• Work towards organic search optimization and ROI maximization
• Regularly perform thorough keywords research
• Identify key SEO KPIs
• Prepare and present reports regularly
• Identify problems and deficiency and implement solutions in a timely manner
• Suggest improvements in process and productivity optimization
• Collaborate with web developers and marketing team
• Stay up to date with the latest SEO and digital marketing latest trends and best practices

Requirements & Qualifications:

• 3 years of experience as SEO Manager or similar role, , ideally in an enterprise level capacity
• 3 years of experience in planning and implementing a successful SEO strategy, , ideally in an enterprise level capacity
• Proven success in SEO
• Familarity with Google Console and other such tools
• 5 years of experience web analytics, marketing, and business development
• Familiarity with HTML, CSS, JavaScript
• In- depth knowledge of research principles and methods and experience in analyzing data
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team Player
• Good time-management skills
• Great interpersonal and communication skills

ABOUT THE ROLE

Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

WHY SHOULD YOU JOIN TOPPR

• Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
• Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
• Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
• As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
• Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
• Toppr’s journey, mission, values, future outlook, and footprint across India.
• Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
• Carry out at least 3 counseling sessions/day with students and their parents at their homes.
• Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
• Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
• Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
• MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
• 2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
• Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
• Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
• Empathy: Ability to approach any situation with patience and natural empathy.
• Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
• Communication: Excellent communication skills in English and/or the regional language.
• Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.

HOW YOU’LL RAMP

In First Week…

By Day 30…

By Day 90…

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

ABOUT TOPPR

Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.

Requirements

• Laptop
• Two wheeler
• Android device

Benefits

• Unlimited Incentived & Other Allowances