Content Creator

Education:

•Bachelor’s degree in Computer Science, IT Infrastructure Engineering, or a related field

•Certifications in cloud computing (AWS, Azure, GCP), MLOps, or DevOps (preferred)

Experience:

•8+ years of experience in IT Infrastructure, Cloud Computing, or AI Systems Architecture

•Hands on experience in AI infrastructure design, cloud-based AI solutions, or MLOps

•Expertise in managing AI workloads across cloud and hybrid environments.

•Proven track record in scaling AI infrastructure for large enterprises

•Strong experience in Kubernetes, containerization, and orchestration tools

•Experience in optimizing AI workloads for performance and cost efficiency

Skills :

•Expertise in AI Infrastructure & Cloud Architecture

•Strong Understanding of AI Model Deployment & MLOps

•Advanced Proficiency in Kubernetes & AI Workload Orchestration

•Hands-on Experience with Cloud Platforms (AWS, Azure, GCP)

•Proficiency in Infrastructure as Code (Terraform, Ansible)

•AI Security & Compliance Knowledge

•AI Infrastructure Cost Optimization Strategies

•Performance Tuning for AI Systems & Workloads

Primary Responsibilities

●         Serve as the primary resource during the client implementation/onboarding phase

●         Identify, document, and define customer business and technical needs

●         Develop clear user documentation, instructions, and standard procedures

●         Deliver training sessions on solution administration and usage

●         Participate in customer project calls and serve as a subject matter expert on solutions

●         Coordinate tasks across internal and client project teams, ensuring accountability and progress tracking

●         Perform hands-on configuration, scripting, data imports, testing, and knowledge transfer activities

●         Translate business requirements into technical specifications for product configuration or enhancements

●         Collaborate with global team members across multiple time zones, including the U.S., India, and China

●         Build and maintain strong customer relationships to gather and validate requirements

●         Contribute to the development of implementation best practices and suggest improvements to processes

●         Execute other tasks and duties as assigned

Required Skills & Experience

●         Proven experience leading software implementation projects from presales through delivery

●         Strong organizational skills with the ability to manage multiple detailed and interdependent tasks

●         2–5 years of experience in JavaScript and web development, including prior implementation work in a software company

●         Proficiency in some or all of the following:

○         JavaScript, PascalScript, MS SQL Script, RESTful APIs, Azure, Postman

○         Embarcadero RAD Studio, Delphi

○         Basic SQL and debugging

○         SMS integration and business intelligence tools

●         General knowledge of database structures and data migration processes

●         Familiarity with project management tools and methodologies

●         Strong interpersonal skills with a focus on client satisfaction and relationship-building

●         Self-starter with the ability to work productively in a remote, distributed team environment

●         Experience in energy efficiency retrofits, construction, or utility demand-side management is a plus

Senior Software Engineer

Location: On-site, Panaji, Goa

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our  Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

What You'll Do

• Backend & Cloud Development
• Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
• Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
• Implement robust APIs and data pipelines optimized for performance and reliability
• Ensure security, compliance, and data privacy in all backend services
• AI-Powered Solutions
• Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
• Collaborate with data scientists to operationalize AI models for real-time and batch processing
• Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
• Vibe Coding Culture
• Write clean, well-structured, and maintainable code that engineers enjoy working with
• Participate in pair programming, peer reviews, and collaborative debugging sessions
• Share best practices and mentor junior engineers to raise the technical bar across the team
• Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
• DevOps & Deployment
• Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
• Ensure observability, monitoring, and alerting systems are in place for all deployed services
• Contribute to cost optimization strategies for serverless architectures
• Collaboration & Problem-Solving
• Partner with product managers, architects, and designers to translate business requirements into technical solutions
• Participate in sprint planning, backlog refinement, and retrospectives
• Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 3+ years of experience in software development, preferably in SaaS or AI-driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!

Hello Connections..!!

We are hiring for the following role.

Position: Tech Lead – Conga CPQ/CLM & ERP

Experience: 7–9 Years

Location: Remote

Key Requirements:

• 3–5 years of hands-on experience supporting and enhancing Conga CPQ/CLM and ERP systems.
• Expertise in Conga CPQ/CLM; serve as the Subject Matter Expert (SME) for CPQ & ERP solutions.
• Strong in product modeling, pricing configurations, and quote management.
• Perform system testing, validation, and coordinate with business teams for UAT.
• Collaborate with cross-functional teams to gather, analyze, and document business requirements.
• Skilled in creating user stories, defining acceptance criteria, and working in Agile processes.

Core responsibilities

•      Collaborate with product teams to more accurately define new features

•      Collaborate with UX in the building of a design system/component library

•      Ensure high performance of all systems developed

•      Aware of the relationship between development and business with a strong sense of ownership

•      Employ the latest techniques such as agile software development

•      Good knowledge of highly scalable server-side development

•      Basic working knowledge of Unix/Linux

•      Excellent problem solving and coding skills in Javascript (Angular/React)

•      Strong interpersonal, communication and analytical skills

•      Should have the ability to express their design ideas and thoughts

Job Brief

•      JavaScript and Typescript expertise with Angular Framework

.    Must have Monorepo experience with Nx from initial setup to CI/CD and maintenance. 

•      Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx

•      You enjoy working with new technologies, and are curious and energetic

•      Experience working with REST APIs

•       Good understanding about authentication and security

•      Create and maintain various unit and integration tests

•      You enjoy working in a creative and agile environment that moves fast

•      Ability and interest in providing mentorship to junior members of the team

•      Write high quality code and Conduct code reviews

•      Being resourceful and detail-oriented, along with being an outside the box thinker!

•      Experience being a great team player, who work collaborative, and brings a positive attitude

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

• 1-3 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate the end users.
• Sound knowledge on Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver the customer requirements.
• Engage with Development team and manage the progress of cases.
• Should be able to cope up with high pressure work environment.
• Work model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player
• Preferred male applicants only