Profile Name: Client Service Executive
Experience: 1 year+ (relevant experience)
Working Hours: 7 PM- 4 AM ||Mon-Fri||
Working Location: Alkapuri, Vadodara
Key Responsibilities:
•Building excellent relationships with business partners such as internal Recruiting and Business development teams.
•Liaison between MSP/Clients and internal teams. Assist MSP managers in acquiring great talent and ensuring that Client hiring objectives are achieved.
•Communicating job requirements, changes, and compliance onboarding requirements promptly to internal teams.
•Building a solid relationship as the company's sole point of contact for both internal customers and external partners.
About Cambay Healthcare LLC
Cambay Healthcare is a US-based staffing company that specializes in assembling and managing dedicated teams of highly skilled professionals to augment your in-house resources. Cambay Healthcare, LLC offers you the convenience and security of working with a U.S. corporation plus all the benefits of a highly affordable offshore outsource development team.
Cambay Healthcare is a nationwide healthcare staffing organization that specializes in recruiting, assembling and managing dedicated teams of highly skilled healthcare professionals to augment your in-house resources.
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- This role sits within the project management vertical of the organization. It will support the project delivery and execution of project tasks related to clients and is expected to bring an understanding of the importance of data in value creation and process efficiency, alongside demonstrated success working as part of a team.
- Assumes responsibility for maintaining documentary support of projects and delivery of assigned project tasks. Supports ongoing administrative and compliance activities in the team, identifying issues and proposing solutions.
- The position is very hands-on and requires an energetic self-starter and innovative team player, comfortable with an agile way of project delivery. Willingness to undertake varied tasks, apply thought processes to data management and process improvement, share ideas, and work resolution of issues with customers and internal teams.
- This role must develop strong working relationships with the development team for product support.
RESPONSIBILITIES
- Execute the delivery of customer project tasks, processes, and solutions, especially within the SAP IAM/ASPM platform, including maintaining a project office and status reporting using MS office & internal project management tools up to intermediate skill level with MS Excel, PowerPoint, and MS Word
- Utilize Excel and database skills to execute project tasks involving data mining and normalization for agile delivery
- Demonstrate technical aptitude to execute project activities
- Provide resolution to client’s support tickets through customer interaction and communication
- Interact with customers through defined communication channels for any information
- Create and edit customer Power BI reports as per the client’s business needs
- Support development of training material as per the requirements
- Testing AsInt’s applications with the support of the development team
- Document management and versioning for up-to-date documentation
- Have the desire and ability to work in a fast-paced agile project delivery environment
EXPERIENCE :
- 2 to 5 years of strong project management experience, preferably in SAP product implementation.
- BE or B. Tech degree with a minimum of 2 years of professional project delivery experience
- Advanced Excel skills for data mining and normalization. Must be able to write excel formulas and VBA Macros, create graphs and visualizations
- Power BI intermediate level proficiency – Create basic visualization as an end user
- MS Access for data management
- Excellent communication (Good Verbal, Written, and Presentation) and soft skills for client interaction
- Basic SQL query
- Application Testing from an end user perspective to create test scenarios
- Working in Agile Methodology
GOOD TO HAVE
- SAP Intelligent Asset Management product basic hands-on as an end-user
- Basic Asset Management understanding
- Analyzing complex object-oriented programming structure
- MVC model
- Relational database
- Database join clause
- API integration
- Other requirements
- Passionate about effective programming
- Responsibility for major tasks and chores
- Good to have Javascript knowledge
- Willing to resolve technical debt in the early step
- Good understanding of sprint cycle in agile
- Can communicate with developers and non-developers
- Can work independently but a great collaborator
- Good to have an experience with Node and MySQL
- Serverless API experience is not counted
- Good to have Git workflow knowledge
- Good to have Github collaboration experience
Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
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Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
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Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
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Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
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Ask customers targeted questions to quickly understand the root of the problem.
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Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
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Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
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Document and follow-up of customer suggestions for continued improvements to Development Team.
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Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
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Constantly Improve Product Knowledgebase to use internally and a FAQ.
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Work on improvement of customer's FAQ and User manual.
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Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
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Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
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1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
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Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
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Knowledge of SQL, XML, JSON is a plus.
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Ability to troubleshoot the cause of technical problem in using software.
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Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
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Ability to mentor and assign and manage tasks for others.
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Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
- Experience into Manual Testing and Automation Testing- Thorough knowledge on Testing Processes, defect metrics, Automation tools like selenium, QTP- Knowledge on Junit, remedy-
- Thorough quality improvement skills, advanced problem solving and analysis skills- Knowledge of various operating systems - Linux, Windows-
- Knowledge of Agile process-
- Excellent verbal and written communication skills with the ability to work effectively on a team and collaboratively across lines of business-
- Work into QA module for multiple products.
Please go through the Job Description Carefully
Duties & Responsibilities:
Make about 250 outbound calls per day to potential customers
Sales closure to processing
Answering potential customer questions and follow-up call questions
Strategic approach to retention & customer service
Required Skills:
Telemarketing / Telesales or customer service experience (1 yr)
A flair for sales with a go-getter attitude
Ability to mould sales pitch according to the client behaviour & background
Ability to withstand pressure & work in a fast-paced environment
Proficient in Microsoft Office – basics of MS word & MS excel, with an average typing speed
Required Functional Skills:
Process & product knowledge of the services offered
Language skills – good English communication and a regional language (Marathi)
Ability to negotiate & convince
Sales, data & goal oriented
Required Behavioural Skills:
Values – Integrity, honesty, punctuality, process adherence & customer centricity
Patience, listening, influence & persuasion
Resilience and persistence
Energetic & self-driven, exhibit professionalism
Work & Logistics:
Day shift on a rotational basis – Work From Home / Work From Office.
Must have a desktop / laptop / VoLTE supported mobile phone
4G VoLTE connection with good network / internet stability
Location : Mumbai
Job Type: Full-time
Salary: ₹10,000.00 - ₹14,000.00 per month