Client Service Executive

🔥 About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey.

If you are expecting a working playbook that you can scale, we are probably not the right fit for you at this point.

However, if you are excited about creating the playbook from scratch, we would love to hear from you 🙂

You will work closely with the founders.

We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team.

As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀

We don’t write content for the sake of writing content - we only write content that genuinely adds value to our users.

You will be responsible for developing engaging, high-quality, and SEO-friendly content.

Your primary focus will be on creating original content that attracts and engages our target audience, solves their problems, drives organic traffic, and promotes brand awareness.

You will be working closely with the founders and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.

You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience.

You will be required to:

• Develop a deep understanding of the user, their pain points, stage of the journey and intent
• Create content formats like videos, blog posts, email campaigns, webinars, eBooks, whitepapers, templates, guides etc, constantly keeping in mind our ICP and buyer persona.
• Hustle your way to find channels to promote the different forms of content that you will create
• Ensure that the content we produce reflects your understanding of their pain points and actually solves it through your content
• Frequently conducting keyword research and incorporating best SEO practices in the content you produce
• Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
• Ensure all-around consistency with regard to the style, fonts, images and tone
• Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
• Publish high-quality, compelling content within established timelines to achieve outcomes
• Work towards minimizing the time for research by curating high-quality sources for research

📎 Key qualifications

• Minimum 3 years as a content marketer, or similar role in a B2B SaaS company.
• Portfolio with work samples showcasing your writing skills with different forms of content.
• Tech-savvy with the ability to do deep research and explain complex technical matters in a simple manner without using jargon.
• Excellent skill at researching new and obscure topics online.
• Excellent command of the English language (grammar and vocabulary) and a passion for crafting compelling and creative content.
• Excellent communication, verbal, and interpersonal skills.
• Comfort in using tools like Ahrefs, SEMrush, Buzz Sumo, Webflow, Uber Suggest, and ChatGPT, among others.
• Motivated self-starter who likes a fast-paced work environment with multiple active projects.
• Grit and curiosity to learn new topics in great depth.
• Ability to build, manage and motivate a team.
• Self-driven individual with high ownership and strong work ethic
• Previous entrepreneurial experience is a huge plus.
• Experience catering to CFO persona is a plus.
• Familiarity with billing systems, CPQ and accounting systems is a plus.
• Not taking yourself too seriously :)

🤝Good To Have:

• Experience working for an early-stage startup
• Experience with finance/accounting terms or Fintech software
• Experience with hiring and managing interns

Designation & Key Objectives: Graphic Designer

● Conceptualization to Execution: Plan, Design and Develop graphics based on requirements. Assisting and creating concepts for SALE, Shoot, Launch Campaigns.

● Basic 2D Animation: Creation of 2D animation for videos and ads.

● Assisting and creating ECOM wireframes for SALE, Product launches etc.

● In addition to the above, ideas related to print, retail and hoardings could be implemented too.

Qualifications and Functional Competencies

● A strong background in graphic design

● Knowledge of the latest graphics & video tools and software - Photoshop, Illustrator, Premier Pro, InDesign, After Effects

● Knowledge of current fashion design trends is a plus

● UI knowledge - desktop & mobile is a plus

● Vendor interaction and development abilities

● Should be able to multitask

Who we are:

Stanza Living is India’s largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India.

We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers’ lifestyle. From smartly-planned

residences, host of amenities and services for hassle-free living to exclusive community engagement programmes – everything is seamlessly integrated through technology to ensure the highest consumer delight.

Today, we are:

• India’s largest managed accommodation company with over 50,000 beds under management across 24+ cities

• Most capitalized player in the managed accommodation space, backed by global marquee investors – Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners

• Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn

• LinkedIn Top Startup to Work for - 2022

The opportunity: Job Responsibilities:

• Perform data analysis on large volumes of data to identify trends and/or data processing rules

• Team player of core analytics team.

• Responsible for weekly and monthly Sales/Marketing Reports on Gross and Net basis and other adhoc reports.

• Generating reports on daily basis at all stages ·

• Analyze the data to come out with insights on what leads to better conversions, student preferences, role on various

investments and channels, optimizing the spend etc.

• Prepare reports and dashboard for various business functions to keep track of important business metrics.

• Elicit and document requirements at various levels including Business, Logical and Physical/Technical

Skill Sets

• Good hands-on Advanced Excel & SQL.

• Has extensively worked on live Dashboards, reporting, data manipulation and making flat tables in SQL

• Knowledge in Python/R

• Strong analytical skills and ability to interpret data

• Natural curiosity and self-drive to understand the broader business in order to provide the appropriate reporting support

• Extremely high ownership, self-starter and work in a constantly-changing and fast-growing environment

• Establish collaborative and trusting relationships with the business’s key internal leaders and stakeholders in order to ensure that there is a free flow of ideas and information across the business

• First principle thinking and strong problem solving

What Can You Expect:

• A phenomenal work environment, with extremely high ownership and growth opportunities

• Opportunity to shape a potential unicorn

• Quick iterations and deployments - fail-fast attitude

• Opportunity to work on cutting-edge technologies

• Access to a world-class mentorship network

Requirements:

• Bachelor’s degree in computer science, computer engineering, or related field.
• Experience working with ruby on rails as well as libraries like Resque and RSpec.
• Ability to write clean ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.
• Familiarity with testing tools.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

●  Overall 8+ Years of Experience in Web Application development.

●  5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware

●  3+ Years of Designing Middleware using Node JS platform.

●  Good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.

●  Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.

●  Good Experience with TDD Driven Development and Automated Unit Testing.

●  Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.

●  Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and

Authentication(JWT/OAUTH).

●  Experience supporting and working with cross-functional teams in a dynamic environment.

●  Experience working in Agile Scrum Methodology.

●  Very good Problem-Solving Skills.

●  Very good learner and passion for technology.

●  Excellent verbal and written communication skills in English

●  Ability to communicate effectively with team members and business stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to delivering the best products and solutions to our customers.

• Suggest programmatic strategy and tactics that coordinate with and augment the overall media plan objectives for DB2B clients
• Create and actively manage and optimize programmatic campaigns in DSPs
• Be consistently curious and inquisitive – learn how platforms work, and more importantly, learn how to game them
• Manage campaigns across programmatic mobile, display, video, OTT, CTV, and audio
• Understand how data from various channels can help the overall customer journey for each client account
• Identify, suggest, and setup private marketplace deals
• Continually acquire knowledge by maintaining relationships with key programmatic vendors portfolio
• Actively monitor campaign KPIs via reporting
• Produce and present engaging campaign analysis to clients, demonstrating the effectiveness of planning, testing, and media optimization and management
• Provide insight and guidance to members of the integrated media team
• Maintain and stay current on industry news and research

Qualifications

• Hands-on experience with one or more of the following DSPs: Google DoubleClick Bid Manager(DV360), TheTradeDesk, DataXu, Amazon Advertising Platform, Adobe/TubeMogul, and Sizmek
• DoubleClick Campaign Manager/DoubleClick Bid Manager certifications are preferred but not required
• Strong written and verbal communication skills
• Detail-oriented and organized
• Able to multitask and work well under pressure
• Positive team player
• Proficiency in Microsoft Office applications
• Bachelor of Arts or Bachelor of Science degree

• Experience in defining new architectures, design all layers of the solution, create architectural blueprints that can be used for final code development.
• Interface with client business/technical teams to understand complex requirements.
• Anticipate on technological evolutions(example use MySQL Lite not MS SQL, use C# not ASP, don't use JSF use Angular).
• Resolve technical issues.
• Bridge between Developers, Project Managers/Leads, and Client, ensuring smooth communication channel.
• Ensure quality of project implementation deployed.
• Provide technical guidance to projects/programs for complex components of a multiple technology suites.
• Ensuring documentation of the complete project architecture.
• Lead actions to determine root cause of problems and drive resolution.
• Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.
• Leads work groups that are responsible for software development.
• Ensure that all components of the technical architecture are properly integrated and implemented by the development team.
• Coach the technical team in the development of the technical architecture and help them solve challenging technical problems
• Provide technical support and technical quality control throughout all stages of the project.
• Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.
• Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

• Time Management- Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.
• Identify high-potential team members for next level positions and creating learning and development plans for them.
• Enable strong process in place and reducing dependencies on individual.

Technical Skills and Qualification

• Excellent knowledge of Web technologies, Java, Javascript, Contact center environment.
• Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.
• Adaptability and willingness to learn new tools and applications.
• Should be comfortable for 40%-60% coding.
• Able to convert requirements into executable code
• 9 to 12 yrs experience
• Qualification: BE/B-Tech /MCA or any equivalent degree

Desirables

• Excellent written and verbal communication skill
• Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal
• Demonstrated ability to work collaboratively across project teams.
• Having Analytical and problem-solving
• Ability to translate complex requirements into functional and Technical architecture
• Experience managing the technology aspect of multiple complex projects
• Ability to think ahead and anticipate problems, issues and solutions and Assist team members in complex task
• Willing to take ownership and being accountable.
• Openness, communicates honestly, openly, and consistently.
• Positive Attitude encourages a positive rather than negative viewpoint.
• Integrity maintains the highest standard of personal conduct in performing all duties.
• Should be a good listener.
• Dependable, can be relied upon to get the job done.
• Able to avoid mistakes that could/should be anticipated.
• Should be able sense and grab the opportunities to innovate and improvise.
• Very high competence in presentation skills.
• Negotiator: Excellent negotiation skills which comes handy in hard selling new ideas/ new technical implementations etc.
• Risk Management: Should be able to take calculated risks in trying out new technical implementation avenues
• Able to communicate the org level vision to the team effectively

Job Description:

The candidate will be responsible to engage with HNI and NRI customers who are looking to buy Premium property in and around Mumbai with the ticket size upwards Rs.2.5 Crore. She will be responsible to understand the requirement of customers and fix a meeting for our Sales Team with them.

Roles and Responsibility:

1. New lead generation for creating pipeline of prospective HNI and NRI customers.

1. Understand the requirement and fix meetings with prospective HNI / NRI customers to present premium and luxurious projects in and around Mumbai, following up the sales proposals and deliver monthly precise and up to date sales reports.

1. Enhance Product knowledge by market research for better deliverable.

1. Responsible for MIS, monitoring all documentation, agreements and registrations as well as monitoring payments.

1. Ensure uniform customer experience through standardized processes and handhold the customer through the post sales process upto possession.

1. To lead and implement customer delight initiatives e.g. welcome kits for new customers, prompt allotment letters

Job Location: Chandivali, Mumbai.

Company Profile:

TreasureLand being into real estate segment consists of a robust and committed team of professionals with fresh ideas in conceptualizing, designing, construction and marketing. We act as a backbone to developers and investors who understand the potential in real estate market and are looking for subject matter experts in the niche.The company has executed several projects in Jaipur, Bangalore, Mumbai and Pune. As the company is growing exponentially with an annual turnover of Rs.8Cr+, it is looking for individuals who are dynamic and are willing to lead PAN India expansion.Website: http://www.treasureland.in/">www.treasureland.in