Client Server- Implementation Engineer

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Strong Product Designer profile with Top / well-funded B2B SaaS products

Mandatory (Experience 1): Must have 3+ YOE in hands-on Product Design works for B2B SaaS Products

Mandatory (Experience 2): Must have end-to-end designing experience - starting from UX Research / Design to workflows, wireframing, and final UI designs

Mandatory (Portfolio): Must have detailed case studies of Product Design works for good B2B SaaS products

Mandatory (Company): Well-Funded / Global B2B SaaS Products

What are we looking or

1. Women-only
2. Experience in Sales and/or customer consulting
3. Ability to understand and handle data sets through google sheets and Excel
4. Experience: 1-2 Years

Job Role:

1. Convert highly qualified leads into Savage members, by consulting and guiding them based on their conditions and requirement
2. Assess ways to optimize the overall top of funnel lead flow at Savage by working with external communities
3. Create weekly reports on work done, what worked and what did not work.
4. Be the voice of prospective customers in the system

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

Job Description

We seek natural problem solvers who take initiative and who have the ambition to become a leader at Geekmindz. Bring your passion and expertise to build the Geek brand. We are a fun workplace with a strong team that comes together to bring 100% of what they do. Are you a multiple Flutter/Dart whose comfortable with both Front End and Back End programming ?

As a Flutter & Android Developer you will use a consultative approach to...

Responsibility :

• Create multi-platform apps for iOS and Android using the Flutter development framework.
• Flutter is very new, so even if you have never launched a production Flutter app, familiarity with it is important.
• Experience developing with Dart, whether with Flutter or for the web.
• Experience contributing to and managing high-scale production mobile apps.
• Proficient in using version control and continuous integration, with tools such as Github.
• Experience with third-party libraries and APIs.
• Responsible for developing and designing front end mobile architecture in flutter, ensuring the responsiveness of mobile applications and working alongside graphic designers for full-stack developers, among other jobs.

Requirements :

• Able to self-manage and attention to detail.
• Have built At least two Android and/or iOS apps.
• Proven working experience in software development.
• Working experience in mobile development.
• Have published one or more mobile apps in Google Play or App Store.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Understanding of the full mobile development life cycle, including automated testing and building.
• Experience working in an agile development process.
• Good communication skills in English.
• Excellent verbal communication skills.
• Good problem-solving skills.

Mortgage Support Manager

We’re looking for driven and hungry individuals to work remotely from India to join our growing team of Premier Tax and Bookkeeping. Our online platform and seamless digital experience mean you will be speaking to customers nationally over the phone and with our “Flex First” policy, you have the choice of working from home, or amongst a vibrant team of hard-working senior mortgage consultants

The Mortgage Support Manager is responsible for driving qualified opportunities to our senior Mortgage consultants.

You will be responsible for processing loan applications on our online platform, collecting required compliance documents from clients via our online platform

You are expected to promote our mortgage services to potential clients

MUST REQUIREMENTS

• Minimum bachelor’s degree or above in business-related discipline ( Accounting, Commerce, Finance, Business Administration)
• Excellent level of English communication skills in writing, and speaking
• 3-5years of experience in processing loan applications for home and business loans
• Experience in business development and project management
• A proven track record in recognising and converting commercial opportunities
• An ability to leverage and maximise technology platforms
• Demonstrated experience in a business development role growing existing and driving new business is essential.

TASKS INCLUDE

• Generating qualified appointments for our national team of Mobile Brokers and Retail/Franchise Brokers via inbound and outbound customer inquiries
• Identifying opportunities for Customers to refinance their existing loans and obtain financing for new purchases
• Educating customers on our value proposition and aligning their wants and needs with our offering
• Leveraging your relationship-building and sales skills, encouraging customers to engage with the platform prior to appointment and gain commitment to the process.
• Integrating best-in-class sales training (that’s our job!) with your 'can do', positive attitude to consistently achieve results
• Regularly contributing with key internal stakeholders to drive positive business outcomes and ensure high levels of customer satisfaction
• Participating in professional and personal development programs designed to help you take ownership of your career growth.
• Developing deep customer relationships in a vastly competitive market.
• Using your commercial knowledge and insights to deliver results whilst operating with simplicity and creativity, driving optimum operational performance.