CRM Application Support Engg

Responsibilities:

• Research, design and build highly reliable, available and scalable solutions that can

handle Millions of API calls across systems.

• Own large technical deliverables and execute in a structured manner, complete ownership

of functional Services that your team is responsible for.

• Take the accountability of the overall health of the products you build and predictability

of the deliverables of your team.

• Platformism components as libraries, utilities and service and promote reuse.

• Be able to conceptualize and develop prototypes quickly.

Requirements

• Ability to take ownership of projects under the guidance of your mentor.

• Must be an excellent problem solver.

• Must be familiar with one of the languages Java, Spring, Hibernate, microservices etc.

object-oriented high level proprietary or open-source language with strong programming

constructs.

• Solid understanding of DS and algorithms, OOP concepts, and MVC architecture.

Wanna Make Travel Awesome? (And Score Some Equity While You're At It?)

We're Journey, a travel startup and our first product is travel eSIMs. Forget fumbling with SIM cards at airports – we're all about seamless connectivity, so travellers can focus on exploring, not stressing about data at such affordable rates. We believe we have built one of the best eSIM tech out there and product performance is superior. 

Now, India is calling, and we need YOU to lead the charge!

This ain't an average corporate gig. We're looking for an entrepreneur, hustler, a networker, a deal-maker extraordinaire to blow up our presence in India. You'll be the face of Journey eSIM in India.T his is a unique opportunity to play a pivotal role in shaping the future of our company in a dynamic and rapidly growing market. You will have the autonomy to build the business from the ground up, forge strategic partnerships, and establish our brand as a leader in the travel eSIM space.

Responsibilities:

Develop and execute a comprehensive business development strategy for India:

• Conduct thorough market research to identify key trends, opportunities, and challenges in the Indian travel industry.
• Define clear goals, objectives, and key performance indicators (KPIs) for business growth.
• Develop and implement tactical plans to achieve targets, including sales strategies, marketing initiatives, and partnership programs.

Identify and build strategic partnerships:

• Identify, target, and establish relationships with key players in the travel industry, including travel agents, online travel agencies (OTAs), tour operators, and travel technology providers.
• Negotiate and secure mutually beneficial partnership agreements that drive customer acquisition, revenue growth, and brand awareness.
• Develop and maintain strong relationships with partners to ensure long-term collaboration and success.

Explore new business opportunities:

• Continuously explore new avenues for growth and partnerships within the travel industry and related verticals.
• Identify potential opportunities to expand our product offerings or target new customer segments.
• Analyze and evaluate the feasibility of new business ventures and make recommendations to the leadership team.

Represent the company at industry events:

• Attend relevant industry conferences, trade shows, and networking events to promote our brand and generate leads.
• Build relationships with industry professionals and stay abreast of the latest trends and developments.

Manage and track business performance:

• Monitor key performance indicators (KPIs) to track progress towards goals and identify areas for improvement.
• Prepare regular reports on business performance, including sales figures, partnership activities, and market insights.
• Analyze data to identify trends, opportunities, and challenges, and make recommendations for adjustments to the business strategy.

Build and manage a high-performing team (future responsibility):

• As the business grows, you will be responsible for building and managing a team of business development professionals.
• Recruit, train, and mentor team members to ensure they have the skills and knowledge to succeed.
• Foster a culture of collaboration, innovation, and high performance.

Qualifications:

• Proven track record of success in business development or sales, preferably in the travel industry.
• Strong understanding of the Indian travel market and its key players.
• Exceptional communication, interpersonal, and relationship-building skills.
• Excellent negotiation and closing skills.
• Ability to work independently and take ownership of outcomes.
• Strong organisational and time management skills.
• Proficiency in English and Hindi (or other relevant regional languages).
• Bachelor's degree in business administration, marketing, or a related field.
• Tech-savvy and comfortable with digital tools and platforms.

Bonus Points:

Existing network of contacts in the Indian travel industry.

What You'll Do:

• First 15 Days: Immerse yourself in the Indian travel market, conduct extensive research, and map out key players and potential partners. Start building relationships with travel agents and OTAs.
• First 30 Days: Secure initial partnerships and pilot programs. Refine your business development strategy based on early learnings.
• First 45 Days: Achieve significant traction in customer acquisition and revenue generation. Begin exploring new business opportunities and expanding your network.

Benefits:

• Competitive salary
• Opportunity to earn equity in a high-growth startup.
• Be part of a dynamic and innovative team.
• Make a real impact on the company's success in India.
• Significant career growth potential as you will lead the India business.

Position: Backend Developer - MERN - GraphQL

Location: Surat, Gujarat

Company: Glazer Labs

Overview: As a Backend Developer at Glazer Labs, you will be at the heart of our technical team, responsible for designing, developing, and maintaining the server-side logic of our engagement platform for the gaming community. Your expertise will ensure the seamless integration of front-end elements, robust performance, and high scalability, contributing to a world-class user experience.

Key Responsibilities:

• Server-Side Development: Architecture Design: Design and implement scalable and efficient server-side architecture using Node.js and Express.js. Database Management: Develop and maintain databases, ensuring data integrity, security, and optimal performance using MongoDB or other relevant databases. API Development: Create and maintain RESTful and GraphQL APIs to support various frontend functionalities and third-party integrations.
• Performance Optimization: Scalability: Design and implement solutions to ensure the application can scale efficiently to handle increasing user loads. Load Balancing: Utilise load balancing techniques and tools to distribute traffic effectively across multiple servers. Caching: Implement caching strategies using Redis, Memcached, or similar technologies to enhance application performance and reduce latency.
• Security Implementation: Data Security: Ensure robust security practices, including data encryption, authentication, and authorization mechanisms to protect user data. Vulnerability Management: Regularly conduct security audits and vulnerability assessments, implementing necessary fixes and improvements. Compliance: Ensure compliance with industry standards and regulations, such as GDPR, to maintain user trust and legal integrity.
• Integration and Collaboration: Third-Party Integrations: Integrate third-party services and APIs, such as payment gateways, social media platforms, and analytics tools. Cross-Functional Collaboration: Work closely with frontend developers, mobile app developers, product managers, and UX/UI designers to ensure seamless integration and functionality. DevOps Collaboration: Collaborate with DevOps teams to automate deployment processes, monitor server performance, and implement CI/CD pipelines.
• Code Quality and Best Practices: Clean Code: Write clean, maintainable, and well-documented code following best practices and coding standards. Code Reviews: Conduct thorough code reviews, providing constructive feedback and ensuring adherence to coding standards. Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests, using tools like Mocha, Chai, or Jest.
• Monitoring and Maintenance: Monitoring: Implement and manage monitoring tools like New Relic, Prometheus, or Grafana to track server performance and uptime. Logging: Set up and manage logging solutions to monitor application health and troubleshoot issues efficiently. Incident Response: Develop and maintain incident response protocols to ensure rapid resolution of production issues and minimal downtime.
• Data Management: Database Design: Design efficient database schemas and ensure optimal indexing and query performance. Backup and Recovery: Implement robust backup and disaster recovery strategies to safeguard data. Data Analysis: Collaborate with data analysts to provide necessary data access and support data-driven decision-making.
• Continuous Improvement: Skill Enhancement: Stay updated with the latest trends and technologies in backend development, continuously improving your skills and knowledge. Knowledge Sharing: Participate in and contribute to knowledge-sharing sessions, workshops, and mentoring programs. Innovation: Explore and implement innovative solutions to enhance the backend infrastructure and overall application performance.

Qualifications:

Experience: Minimum 3+ years of experience in backend development, with a strong focus on Node.js, Express.js, and MongoDB. Proven experience in designing and implementing scalable, high-performance server-side architectures.

Technical Skills:

Node.js/Express.js / GraphQL Expertise: Strong proficiency in Node.js, GraphQL and Express.js, including asynchronous programming and middleware.

Database Management: In-depth knowledge of MongoDB and experience with other databases (SQL or NoSQL).

API Development: Experience in designing and implementing RESTful and GraphQL APIs.

DevOps Practices: Familiarity with CI/CD pipelines, containerization (Docker), and cloud services (AWS, Azure, or GCP).

Security Practices: Strong understanding of web security principles and best practices.

Testing Frameworks: Proficiency with testing frameworks and tools for backend development.

Soft Skills:

Problem-Solver: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

Detail-Oriented: Attention to detail and commitment to delivering high-quality, reliable backend solutions.

Team Player: Ability to work effectively in a collaborative team environment.

Effective Communicator: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

By joining Glazer Labs, you will have the opportunity to shape the backbone of our engagement platform for the gaming community, leveraging your expertise to build a robust, scalable, and high-performing backend infrastructure. Your contributions will be pivotal in delivering an exceptional user experience and driving our product forward.

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills

• Proficient with Objective-C or Swift.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Education Qualification:

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science
• Shouldn’t have Backlog or Arrear.
• Must have completed at least 3 month course.
• Should be an Analytical thinker and Self Motivator

Job Description

As we continue to expand our Technology footprint, we’re looking to find ambitious, talented leaders who enjoy everything tech and want to work at an exciting confluence of tech and digital transformation. 

In the profile, the IT Project Manager will be responsible for planning of technology projects, managing our team of IT professionals, interacting with clients and architecting solutions to meet their requirements and the execution of all technology-related tasks and initiatives. 

The successful candidate will also be the liaison with our teams in Hyderabad and US/Canada in order to ensure the successful delivery of projects. 

Responsibilities include building project plans, allocating tasks, and setting milestones, and overseeing project execution.

1. Create & manage project plans
2. Define project schedules, allocate resources and monitor progress
3. Align project objectives with company goals, and make sure the project team is clear on objectives
4. Help project team with the design and development of tasks
5. Lead process of issue identification and resolution
6. Monitor and manage scope alongwith documentation Manage all documentation
7. Foster partnership with customers/stakeholders/sponsors

Key requirements 

• B.Tech in Computer Applications, IT, MCA or related field is a must 
• At least 3 years of supervisory experience in managing teams  
• Clear thought process, planning and forecasting skills will be required 
• Excellent Verbal and written communication skills 
• Prior experience of working with a digital agency/IT Services firm is a +  
• Experience of US/North America projects in addition to India is a +

1. Act as a first line support for IT department
2. Answer internal and external customer calls and emails
3,create service desk tickets, assign technician and follow up closure
4.Monitirng service desk dashoard and sending alert for SLA violations
5. end to end front line coordination 
Skills - experience in interacting with US clients 
basic understandign of IT set up and computing issues
ITIl V3 certification would be an added advantage 
Please note that the shift timings will be 6pm to 3am and 8:30pm to 5:30am.
Home drop available
JOINING BONUS FOR EARLY JOINERS .

Position : Full-stack developer

Work Experience : 2 to 6 Years

Work Location : Chennai

Skills Required: Java, HTML , CSS ,Angular,Springboot

Job Requirements:

• Experience in Core Java and J2EE
• Good hands-on experience in working with Spring, Hibernate Frameworks.
• Should have working experience on Web Services, and Database design.
• Working knowledge of HTML 5 ReactJS is needed.
• Knowledge in NOSQL databases and analytics will be an advantage.
• Analyze, Design & develop features in product
• Code review of team members/peers

• Interact with IT & BFSI companies for recruitment of trained candidates from the company.
• Develop and maintain top-level relationships with designated accounts to establish a clear and comprehensive understanding of customer needs
• Develop, expand, maintain and report on a pipeline of qualified recruitment opportunities.
• Design and implement strategies for expanding the company’s B2B segment.
• Build, mentor, and lead an effective B2B sales team.
• Conduct and host talks with Senior Management of corporates.
• Prepare operational, recruitment reports fortnightly and present them to senior management.
• Work closely with the Training Team and provide inputs on the latest requirements.
• Take initiatives, identify pain points, improvement areas, and work towards achieving a solution

Job Qualifications:

• Proficient Key Accounts portfolio management
• 4-6 years of B2B Sales experience
• Proficiency in CRM and lead management
• Education - MBA from premier institutes
• Efficient project management skills
• Excellent verbal and written communication skills
• Leadership alignment and experience, mentor and lead team
• Ability to work with data and uncover insights into the consumer mindset