CRM Application Support Engg

Required Skills: Problem solving and decision-making skills, Manage user engagement, Strong Data Analytics, Excellent Communication & Stakeholder Management, Product Strategy

Review Criteria

·       Candidate must have 3–5 years of experience as a Product Manager in Growing Startups or Product-based companies, with proven experience in a B2C product environment.

·       Candidate should have hands-on experience across the complete product lifecycle, including product vision and roadmap creation, requirement gathering and PRD documentation, feature prioritization and planning, execution with engineering teams and post-launch iterations.

·       Candidate must possess strong analytical and data-driven decision-making skills, with the ability to define and track product metrics and KPIs to measure success.

·       Candidate should have significant experience collaborating with UX/UI and design teams, including user research, prototyping, and A/B testing to enhance user experience.

·       Candidate must have a proven track record of working effectively with cross-functional teams, demonstrating strong communication and stakeholder management skills.

·       Candidate should have experience developing and implementing user retention, engagement, and activation strategies to drive product growth and customer loyalty.

Profile Overview:

Job Summary

As a Product Manager, you will play a pivotal role in shaping the user experience and driving sustained engagement. You will be responsible for developing and executing strategies to retain existing users, reactivate dormant users, and enhance overall user satisfaction.

What Will You Do?

• Take end-to-end ownership of the product — identify market requirements, define the product vision, create design concepts, and shape the product roadmap.
• Lead the entire product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality features.
• Collaborate with engineering teams to translate product requirements into technical specifications.
• Work with key stakeholders to define and prioritize product features and enhancements.
• Conduct market research and competitive analysis to identify emerging trends and innovation opportunities.
• Stay informed about industry developments and competitor products to maintain company’s competitive edge.
• Champion user-centric design principles, collaborating with UX/UI teams to create seamless, intuitive user experiences.
• Gather and incorporate user feedback to drive continuous improvement in design and functionality.
• Partner with Marketing to develop go-to-market strategies for new features and product launches.

What You Bring

• Bachelor’s degree in Engineering or Computer Science
• 3+ years of proven experience as a Product Manager in the B2C segment
• Prior experience in the OTT / Streaming industry is highly preferred
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams
• Demonstrated ability to manage multiple projects in a fast-paced environment

Life at Company

We are a team of passionate individuals driven by the mission of creating pride in regional dialects. Every team member is customer-obsessed and treats every challenge as their own.

Working at company means contributing to a purpose-driven mission — not just a role, but a movement.

We understand that pushing boundaries takes effort, which is why we offer an unlimited leave policy, built on trust and accountability, allowing our employees to balance personal well-being with professional purpose.

This role demands taking care of the following from our Gurugram Office.

Responsibilities:

• Design and build advanced applications for the iOS platform

• Collaborate with cross-functional teams to define, design, and ship new features

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Work on bug fixing and improving application performance

• Continuously learn and stay updated with iOS platform updates and new technologies

Qualifications we seek in you!

Minimum Qualifications:

• 3+ years of experience in iOS development

• Proficient in SwiftUI and Objective-C

• Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

Preferred Qualifications/ Skills

• Experience with offline storage, threading, and performance tuning

• Familiarity with RESTful APIs to connect iOS applications to back-end services

• Knowledge of other web technologies and UI/UX standards

• Understanding of Apple's design principles and interface guidelines

• Experience with Git or other version control systems

• Strong problem-solving and analytical skills

• Bachelor's degree in Computer Science, Engineering or a related field is preferred but not required

• Strong understanding of ServiceNow platform architecture,applications and modules
• Experience with integrations between ServiceNow and other
  tools/systems
• Proficient in all phases of the Application Development
  lifecycle with experience in an agile environment
• Excellent verbal and written communication skills, with
  experience interacting with clients at multiple levels
• ServiceNow certifications are preferred
• Experience with Knowledge Base platforms, ideally
  ServiceNow Knowledge Management application is a plus

Job Description:

1. Strong Object Oriented designing and programming skills in Java
2. Solid understanding of the Android App Components lifecycle
3. Experience in Google Cloud APIs and Firebase APIs
4. Experience in Flutter
5. Experience in SQLite database
6. Knowledge of important libraries like RxJava, Retrofit, Okhttp
7. Knowledge of MVVM architecture, GPS location tracking
8. Knowledge of source code management tools like Git
9. Have published at least one app on Google play store
10. Experience in working with remote data via REST and JSON
11. Maintain quality and ensure responsiveness of applications.
12. Collaborate with the rest of the engineering team to design and launch new features.
13. Experience with Android SDK and multiple versions of Android.
14. Experience with Android framework, as well as offline storage, threading, and performance tuning.
15. Experience with Android UI principles and best practices.

Good to have skills:

1. Having experience in Kotlin, Dagger, Jetpack, Room database
2. Having experience in Flutter, React-Native.

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.

Demonstrated experience in Development, unit test application modules based on specified design using PHP, AngularJS, NodeJS, HMTL5, CSS, J2EE/DB2 technologies using Agile Methods