CRM Application Support Engineer
1. Position Summary
We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.
This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.
2. Key Responsibilities
A. Microsoft Dynamics 365 (D365) Support
- Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
- Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
- Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
- Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
- Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
- Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
- Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
- Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
- Assist in POC development and survey configuration activities within D365.
B. Azure Portal Support
- Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
- Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
- Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
- Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
- Assist in preparing resource consumption reports and validating Azure billing data.
- Log support requests with Microsoft Azure support and provide required diagnostic information.
C. Sitefinity CMS & Portal Support
- Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
- Assist with CRM portal connector licensing renewals and re-synchronization processes.
- Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
- Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
- Perform routine Sitefinity database checks and maintenance tasks.
D. IVR & Chat Support
- Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
- Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
- Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.
E. Change Request Support
- Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
- Maintain accurate time logs and effort tracking for CR work within the engagement model.
- Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.
F. Operational Duties
- Provide rotational shift coverage within the 0800–2000 AEST operational window.
- Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
- Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
- Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.
3. Required Qualifications & Skills
Education
- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
Technical Skills
- 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
- Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
- Basic to intermediate Power BI skills for report monitoring and troubleshooting.
- Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
- Exposure to Sitefinity CMS or similar content management systems.
- Basic understanding of IVR and chat platforms and their integration with CRM systems.
- Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
- Understanding of ITIL concepts for incident and problem management.
Soft Skills
- Strong attention to detail and systematic approach to issue diagnosis and resolution.
- Good written and verbal communication skills for ticket documentation and client interactions.
- Ability to work in a shift-based model and manage priorities across multiple technology domains.
- Team player with a willingness to learn, take ownership, and support senior team members.
- Proactive in identifying recurring issues and suggesting preventive measures.
4. Preferred Qualifications
- Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
- Microsoft Certified: Azure Fundamentals (AZ-900).
- ITIL v4 Foundation certification.
- Prior experience in application support for clients in the APAC or Australian time zone.
- Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.
5. Key Performance Indicators (KPIs)
- First-call resolution rate and adherence to L1/L2 ticket SLAs.
- Accuracy and timeliness of ticket documentation and escalation.
- Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
- Quality of support provided for CR delivery tasks.
- Client feedback and responsiveness scores.
- Effective utilization within the monthly engagement framework.
Shubham Vishwakarma
Full Stack Developer - Averlon
About AXS Solutions and Consulting Pvt.Ltd.
Similar jobs
Java
Spring BootCompany Description
NonStop io Technologies, founded in August 2015, is a Bespoke Engineering Studio specializing in Product Development. With over 80 satisfied clients worldwide, we serve startups and enterprises across prominent technology hubs, including San Francisco, New York, Houston, Seattle, London, Pune, and Tokyo. Our experienced team brings over 10 years of expertise in building web and mobile products across multiple industries. Our work is grounded in empathy, creativity, collaboration, and clean code, striving to build products that matter and foster an environment of accountability and collaboration.
Responsibilities:
● Develop and Maintain: Write clean, efficient, and maintainable code for Java-based applications
● Collaborate: Work with cross-functional teams to gather requirements and translate them into technical solutions
● Code Reviews: Participate in code reviews to maintain high-quality standards
● Troubleshooting: Debug and resolve application issues in a timely manner
● Testing: Develop and execute unit and integration tests to ensure software reliability
● Optimize: Identify and address performance bottlenecks to enhance application performance
Qualifications & Skills:
● Strong knowledge of Java, Spring Framework (Spring Boot, Spring MVC), and Hibernate/JPA
● Familiarity with RESTful APIs and web services
● Proficiency in working with relational databases like MySQL or PostgreSQL
● Practical experience with AWS cloud services and building scalable, microservices-based architectures
● Experience with build tools like Maven or Gradle
● Understanding of version control systems, especially Git
● Strong understanding of object-oriented programming principles and design patterns
● Familiarity with automated testing frameworks and methodologies
● Excellent problem-solving skills and attention to detail
● Strong communication skills and ability to work effectively in a collaborative team environment
Why Join Us?
● Opportunity to work on cutting-edge technology products
● A collaborative and learning-driven environment
● Exposure to AI and software engineering innovations
● Excellent work ethic and culture
If you're passionate about technology and want to work on impactful projects, we'd love to hear from you
Greetings from Wissen Technology,
Please find the attached Job description:
Job Title: Talent Acquisition Specialist
Experience: 2-6 Years
Location: Bangalore
Employment Type: Full-time
Notice Period: Immediate joiners preferred
About Wissen Technology
Wissen Technology is a fast-growing technology consulting firm offering world-class services to clients across industries. We focus on leveraging the latest advancements in technology and talent to deliver cutting-edge solutions. As a part of our expansion plans, we are looking for a passionate Talent Acquisition Specialist to join our dynamic HR team.
Key Responsibilities:
- End-to-End Recruitment: Manage the entire recruitment life cycle for technology and non-technology roles, from understanding job requirements to onboarding.
- Sourcing & Screening: Use various sourcing methods (job portals, social media, networking) to find suitable candidates and screen resumes to shortlist qualified applicants.
- Interview Coordination: Schedule and conduct interviews in coordination with hiring managers, ensuring a smooth and efficient interview process.
- Stakeholder Management: Collaborate closely with department heads and team leads to understand hiring needs and align recruitment strategies.
- Candidate Experience: Ensure a positive candidate experience through clear communication, timely feedback, and a streamlined recruitment process.
- Talent Pipelining: Build and maintain a talent pool of qualified professionals by developing relationships with potential candidates for future roles.
- Employer Branding: Actively promote Wissen Technology's employer brand to attract top talent, ensuring a strong presence in the job market.
- Offer Negotiation: Manage compensation discussions and job offers in alignment with the company's salary structure.
- Compliance: Ensure recruitment activities comply with internal policies and legal requirements, including diversity and inclusion goals.
Required Skills:
- Recruitment Expertise: Strong knowledge and experience in end-to-end recruitment, particularly in the technology domain.
- Sourcing Skills: Proficiency in using job portals (Naukri, Monster, LinkedIn), professional networking platforms, and social media for talent sourcing.
- Communication & Negotiation: Excellent verbal and written communication skills with the ability to negotiate effectively.
- Tech-Savvy: Familiarity with Applicant Tracking Systems (ATS) and HR recruitment tools.
- Stakeholder Management: Strong interpersonal skills to engage with internal stakeholders and candidates effectively.
- Adaptability: Ability to manage multiple recruitment processes simultaneously in a fast-paced environment.
Qualifications:
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
- 4-6 years of experience in Talent Acquisition, with a focus on the technology sector.
- Proven track record of hiring for tech and non-tech roles in a competitive market.
- Immediate joiners are highly preferred.
Android Development
KotlinJavaSr.Android Developer/Android Developer
Hiring for the position of Android Developer responsible for developing app from scratch.
JOB DESCRIPTION:
● Translate design and wireframes into code
● Design, build, and maintain high performance, reusable, and reliable code
● Identify solutions through research and collaboration that resolves the root of problems as they arise
● Unit testing code
● Experience with cloud message APIs and usage of push notifications
Requirement
∙ 2+ years’ strong development experience in android
∙ Experience using RESTful web services within mobile applications
∙ Strong knowledge of Android UI design principles, patterns, and best practices
∙ Ability to understand business requirements and translate them into technical requirements
∙ Experience with code versioning control, such as bitbucket/git
∙ Experience in writing code using kotlin is an advantage
About Quadratyx:
We are a product-centric insight & automation services company globally. We help the world’s organizations make better & faster decisions using the power of insight & intelligent automation. We build and operationalize their next-gen strategy, through Big Data, Artificial Intelligence, Machine Learning, Unstructured Data Processing and Advanced Analytics. Quadratyx can boast more extensive experience in data sciences & analytics than most other companies in India.
We firmly believe in Excellence Everywhere.
Job Description
Purpose of the Job/ Role:
• As a Technical Lead, your work is a combination of hands-on contribution, customer engagement and technical team management. Overall, you’ll design, architect, deploy and maintain big data solutions.
Key Requisites:
• Expertise in Data structures and algorithms.
• Technical management across the full life cycle of big data (Hadoop) projects from requirement gathering and analysis to platform selection, design of the architecture and deployment.
• Scaling of cloud-based infrastructure.
• Collaborating with business consultants, data scientists, engineers and developers to develop data solutions.
• Led and mentored a team of data engineers.
• Hands-on experience in test-driven development (TDD).
• Expertise in No SQL like Mongo, Cassandra etc, preferred Mongo and strong knowledge of relational databases.
• Good knowledge of Kafka and Spark Streaming internal architecture.
• Good knowledge of any Application Servers.
• Extensive knowledge of big data platforms like Hadoop; Hortonworks etc.
• Knowledge of data ingestion and integration on cloud services such as AWS; Google Cloud; Azure etc.
Skills/ Competencies Required
Technical Skills
• Strong expertise (9 or more out of 10) in at least one modern programming language, like Python, or Java.
• Clear end-to-end experience in designing, programming, and implementing large software systems.
• Passion and analytical abilities to solve complex problems Soft Skills.
• Always speaking your mind freely.
• Communicating ideas clearly in talking and writing, integrity to never copy or plagiarize intellectual property of others.
• Exercising discretion and independent judgment where needed in performing duties; not needing micro-management, maintaining high professional standards.
Academic Qualifications & Experience Required
Required Educational Qualification & Relevant Experience
• Bachelor’s or Master’s in Computer Science, Computer Engineering, or related discipline from a well-known institute.
• Minimum 7 - 10 years of work experience as a developer in an IT organization (preferably Analytics / Big Data/ Data Science / AI background.
The Strategy group is focused on moving the discipline forward into a new era of consumer and media behaviour impacted by the rapid digital transformation in India. Your role will focus on data-linked insights and business solutions. You’ll find all the usual Strategy responsibilities apply - inspiring and applying audience, market and product insights; creating
robust media lead strategies and tactics to further our client’s business and communication objectives. This will also entail working with our internal teams and partner agencies to develop and present the most interesting ideas.
On top of all of that, we push for more.
We puzzle over new data sets, new signals from social platforms, new ways to design creative assets, new testing structures, and new ad products for our clients. It’s all new, unknown and just waiting for us to figure it out.
Day to day? You’re operating as the main Strategic point of contact across a few product brands and many campaigns - under the leadership of the Head of Strategy, India, all while doing research, formulating insights, brainstorming new ideas and reviewing data with serious rigor.
Some of the things we’d like you to do:
- We’d like you to be a trusted resource and partner to our clients, especially their product marketing and innovation leads, not afraid to have the tough conversations, when necessary, but also willing to adapt to their needs.
- We emphasize behaviours. We value emotional intelligence, curiosity, and collaboration above all else. We are looking for a person that is comfortable doing their own research, as well as pulling out and presenting the key insights and ideas. Someone who Ensure strategy stays a “common thread” throughout tactical planning and idea presentations – holding the entire product together.
● Evangelize the practice and its value proposition by working closely with Internal Leads of our client business teams and cross-functional teams like Content, Analytics etc.
● Identify key audiences - sizing and profile using data points, to determine whether given audience can achieve the client’s business objective
● Within the aligned audience(s), identify key human truth (insight) using data (quantitative/qualitative) that leads to a communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/ behaviour (from/to)
● Build activation platforms/ideas stemming from data-backed cultural or behavioural insights
● Set budget allocation - topline between online/ offline & key channels identified for each in order to hit the objective
● Consult on learning agendas & implications for all campaigns/projects - take the learning and apply to the next project
● Be the guardian of consumer journeys focusing on not just performance, but also for building emotional connection with our audience through media
● Build and grow senior client relationships - become the client’s consultant (not limited to campaigns and briefs, but business, communication including content and media), in particular Marketing Directors and CMOs
● Build and nurture constructive relationships with the creative agencies
● Brining the best from the outside in - Be the in-agency/ external expert of category and consumer trends (especially media related but not limited to), and apply that knowledge to strategy
● Write / develop agency POVs based on latest trends and developments that matter to our industry/clients
● Work on non-campaign projects such as brand portfolio, brand positioning, GTM strategy as necessary.
A bit about yourself:
● At least 14 years of relevant experience (strategy, media, consulting, research)
● Prior experience working on a global brand, with a proven track record of driving media and campaign strategies (along with presenting them to senior stakeholders)
● Ability to navigate both the digital ecosystem not limited to Facebook, Google, Twitter, LinkedIn, OTTs, and Linear TV, other offline media – to drive integrated communication process
● Understanding of brand and performance objectives
● Succinct in understanding client business, should be able to translate business objectives to Media and close the loop with measurable metrics.
● Deep understanding on planning, audience research and measurement tools; with ability to land into media solutions
● Refine and implement Strategy/ Planning tools by collaborating with the global and regional counterpart
● Vision for where communications strategy and the wider marketing industry is going
● More analytical than creative, yet strong in both
● A Passion to help and develop people – making yourself readily available to answer questions and offer support to the wider business team, and the ability to motivate people to succeed
● Experience in managing teams, including training, individual growth and development plans
● An MBA is a plus but not a must
Android DevelopmentKotlinJavaDescription
We are looking for a stellar Mobile App developer to help us build our next Android app for our IoT Devices/Application.
Responsibilities:
- Build our Android app for our IoT Devices/Applications
- Work with product owners to spec the requirements.
- Design, code, test and deliver various features in our product roadmap
- Fix customer issues as needed.
- Integration with Amazon Alexa, Google Home Kit and other third party platforms.
Requirements
Required Skills:
- 4+ yrs experience in building Mobile apps for Android for Phone and tablet using Java
- 2+ yrs experience in building Mobile apps for Android using Kotlin
- Strong UI development skills in terms of design
- 2+ yrs in building/consuming APIs
- Hands on knowledge of IoT
- Hands on knowledge of Unix/Linux.
- Knowledge of any of the Application servers like Apache/ NginX
- Good oral and written communication skills in English
Preferred Skills:
- 2+ yrs in building IoT/Embedded devices.
- 2+ years experience in HTML, JS, AJAX, and related browser side web technology
- 2+ yrs in Python, Php, Java, Node.js is desirable
- Strong networking knowledge.
- Experience with scrum development, Jira & Git
Angular (2+)
NodeJS (Node.js)
JavascriptSummary
We are looking for talented front-end developers who can help us in enabling our customers deliver excellent experiences to end users. As a customer experience management firm , we are constantly enhancing user experiences in several of our customers' online platforms. The role of a front-end developer in our teams is crucial in realising our design solutions without any loss in translation. We are looking for developers who can contribute in building the best in class digital experiences through the right use of frameworks , technologies and code.
Responsibilities
Design and Develop web / mobile applications using front-end technologies like Angular7+, CSS , JS , HTML and many more.
Implement applications that have high standards of quality and the best of the performance.
Translate UX / UI designs from our design teams into high quality code without any loss in translation Design and implement optimised components, modules and applications using best practises of front- end development and clean coding standards
Work closely with backend development teams on API design and integration.
Deliver code with maximum coverage using unit-testing frameworks and testing practises such as TDD .
Optimise code continuously to improve quality , maintainability and performance.
Qualification and Experience
2 - 5 years of experience in front-end development of web / mobile applications . Experience in backend technology stacks will be an advantage
Key Skills
Strong proficiency in Angular7+, JavaScript .
Strong skills in HTML , CSS , SCSS and any CSS Frameworks .
Thorough understanding of any front-end frameworks like React , Angular or any other along with its core principles
Experience with data structure libraries , state managements, functional / reactive programming . Familiarity with newer specifications of ES6.
Experience with RESTful APIs integration
Knowledge of modern authorisation mechanisms, such as JSON Web Token
Familiarity with modern front-end build pipelines and tools
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
A knack for benchmarking and optimisation
.NET
C#- Architectural Design on .Net, scalable, customer required design.
- Design, develop and modify software products and/or customer applications using object oriented web development utilizing ASP.NET, C#, Angular, Typescript, HTML5, XML, SQL Server 2008-2016, MVC, SVN, Web Services, Unit testing, and SOA patterns.
- Development, testing and understanding of client requirements and mapping the features to requirements.
- Support, Mentor, Guide technical teams for understanding the design.
- Communicate externally and internally with all stakeholders.
- Work on multiple projects providing development and maintenance work.
- Collaborate with inter-departments for resources required to effectively and efficiently carry out the responsibilities.
- Develop scalable and robust applications using rich interfaces, graphical views and robust user controls.
- Minimum 2 years of experience in.NET, ASP.Net, C#, HTML5, CSS3, XML, SQL Server 2008-2016, MVC, SVN, Web Services, Unit testing, and SOA patterns.
- Passion for user experience and user-centric development.
- Comprehensive understanding and assessment of the technical requirements.
- Strong communication skills that include leading design-related conversations, ability to build and nurture good relationships and foster an environment for collaboration.
- Self-starter and passionate learner.
- Client interaction, interpersonal communication, written communication, decision making ability, client focus.
- Creative problem-solver with a strong eye for detail.
- Strong team player who is able to self-manage time and deliverable proactively.
- Experience with version and source control, preferably TFS, Git or bit-bucket.
Collaborate with the Creative Services team on digital or print needs for each event.
Capture event content for social media channels when applicable.
Make sales outreach via phone, in-person and via email
Perform market analysis and research on competition
Support the marketing team in daily administrative tasks
Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web)
Prepare promotional presentations
Help distribute marketing materials
Manage and update company database and customer relationship management systems (CRM)
Help organize marketing events
Plan and complete field marketing campaigns after conducting preliminary research
Develop robust knowledge of all product lines/services
Produce various literature, signage, merchandise, and other materials to be used at field marketing events
Maintain relationships with third-party vendors and venues
Negotiate with retailers and other third-party partners on promotional display and merchandise placement
Promote business expansion opportunities to retailers and other merchants through successful field marketing programs
Attend relevant trade shows and events
Monitor industry trends and competitor activities
Manage social media activity surrounding field marketing campaigns
Track expenses in an organized fashion
Report weekly/monthly on the status of field marketing activities
Document and share lead/customer intelligence with sales team.
We’re looking for an all-star Relationship Manager to join our Pune team.
If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.
The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners.
Responsibilities
- Dialogue with our clients to understand their business objectives and challenges
- Analyze partners' data and provide strategic recommendations to clients
- Monitor user reservations and partner promotion
- Build efficiency in support processes for improving partners side experience
- Resolve operational problems on the partners' side within a specified time
- Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
- Handle invoicing, including calculation of completed units of service
- Serve as the one-point contact for the sales team for all reservations and schedule of the activities.
Qualifications
- Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
- Highly organized, multi-tasking skills with strong attention to detail.
- Strong work ethic with a relentless desire to go above and beyond.
- Excellent time management skills and ability to work under pressure
- Strong communication and interpersonal skills
CTC : 2.0L - 4.0L· P.A
Role : Full Time ·
Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon