CRM Application Support Engineer
1. Position Summary
We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.
This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.
2. Key Responsibilities
A. Microsoft Dynamics 365 (D365) Support
- Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
- Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
- Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
- Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
- Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
- Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
- Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
- Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
- Assist in POC development and survey configuration activities within D365.
B. Azure Portal Support
- Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
- Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
- Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
- Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
- Assist in preparing resource consumption reports and validating Azure billing data.
- Log support requests with Microsoft Azure support and provide required diagnostic information.
C. Sitefinity CMS & Portal Support
- Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
- Assist with CRM portal connector licensing renewals and re-synchronization processes.
- Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
- Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
- Perform routine Sitefinity database checks and maintenance tasks.
D. IVR & Chat Support
- Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
- Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
- Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.
E. Change Request Support
- Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
- Maintain accurate time logs and effort tracking for CR work within the engagement model.
- Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.
F. Operational Duties
- Provide rotational shift coverage within the 0800–2000 AEST operational window.
- Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
- Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
- Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.
3. Required Qualifications & Skills
Education
- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
Technical Skills
- 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
- Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
- Basic to intermediate Power BI skills for report monitoring and troubleshooting.
- Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
- Exposure to Sitefinity CMS or similar content management systems.
- Basic understanding of IVR and chat platforms and their integration with CRM systems.
- Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
- Understanding of ITIL concepts for incident and problem management.
Soft Skills
- Strong attention to detail and systematic approach to issue diagnosis and resolution.
- Good written and verbal communication skills for ticket documentation and client interactions.
- Ability to work in a shift-based model and manage priorities across multiple technology domains.
- Team player with a willingness to learn, take ownership, and support senior team members.
- Proactive in identifying recurring issues and suggesting preventive measures.
4. Preferred Qualifications
- Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
- Microsoft Certified: Azure Fundamentals (AZ-900).
- ITIL v4 Foundation certification.
- Prior experience in application support for clients in the APAC or Australian time zone.
- Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.
5. Key Performance Indicators (KPIs)
- First-call resolution rate and adherence to L1/L2 ticket SLAs.
- Accuracy and timeliness of ticket documentation and escalation.
- Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
- Quality of support provided for CR delivery tasks.
- Client feedback and responsiveness scores.
- Effective utilization within the monthly engagement framework.
Shubham Vishwakarma
Full Stack Developer - Averlon
About AXS Solutions and Consulting Pvt.Ltd.
Similar jobs
Key Responsibilities
• Manage daily accounting operations in Tally ERP
• Handle Accounts Payable: invoice verification, vendor payments & reconciliation
• Prepare and file GST returns, maintain GST records & ensure compliance
• Calculate, deduct & file TDS returns
• Maintain ledgers, books of accounts & financial records
• Coordinate with vendors for billing, statements, and payment follow-ups
• Assist in monthly, quarterly & yearly closing activities
• Support internal & external audits with proper documentation
• Prepare MIS and financial reports as needed
🎯 Requirements
• 1–3 years of experience in accounting
• Strong knowledge of Tally ERP, GST, TDS, Accounts Payable
• Good understanding of accounting principles and compliance
• Proficiency in MS Excel
• Detail-oriented with good communication & organizational skills
NodeJS (Node.js)● Experience working with Nodejs/any JS framework, operating blockchain nodes especially in
Ethereum.
● Knowledgeable about smart contract security and best practices (design patterns).
● Build back-end web services that interact with the Ethereum blockchain.
● Research, design, implement and maintain all decentralized finance systems.
● Good Communication Skills.
JOB DESCRIPTION OF BUSINESS DEVELOPMENT ASSOCIATE
About Bizpole
Bizpole is a Start-up, Businesses Accelerator and Corpo-Legal Service Provider engaged in helping the start-up and businesses dreams and strategizes the concepts into a successful venture without any failures. Bizpole is a technology-driven platform which aims to be a one stop solution that covers the Legal needs of the General public, Startups and established Businesses. We offer seamless services to manage all kinds of compliance processes with respect to the Government bodies and enable people to start new ventures. Our Team's decades of in-depth knowledge in Business Accounting, Management & Consulting is the Core, which helps in Validating, Consulting and Regularizing the ventures, be it a Proprietorship, Partnership, LLP, Private Limited Company. We even get to such a scale in assisting the Businesses by streamlining the accounting headaches providing strategic accounting support for the venture even acting as the proxy accountant. Having a perfect blend of Technology and Human touch, Biz pole team always delivers high quality Business Solutions & Services, across India.
The role of a Business Development Associate is to assist the organization sales and growth efforts by contributing to new customer acquisition. He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity.
The primary role and responsibilities of a Business Development Associate include:
u Build contacts with potential clients to create new business opportunities.
u Acquire new clients by selling our products.
u Keep prospective client database updated.
u Track and analyse sales data to identify trends and opportunities for growth.
u Make cold calls for new business leads.
u Arrange meetings for senior management with prospective clients.
u Learn about the product and services of the company.
u Achieve the quarterly, monthly, and annual sales targets.
u Maintaining strong relationships with existing clients.
u Negotiate with clients and give them the best deals.
u Follow company guidelines and procedures for acquisition
Required Skills and Experience:
· Must possess strong customer service skills.
· Excellent written and verbal communication.
· Must have good negotiation skills.
· Must be able to create good presentations.
· Must have excellent inter personal skills.
· Must be detail oriented and an active listener.
. Ability to develop good relationships with current and potential clients
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Location: CyberCity, Gurugram
Position Type: Full-time, Office-Based
Shortlisted candidates will undergo 3 rounds of interview, x2 technical rounds and x1 final management interview. The final two of these interviews will be face-to-face interviews at our Gurugram office. Please do not apply if you cannot attend.
PodTech is seeking a skilled .NET Developer to join our growing team in CyberCity, Gurugram. The ideal candidate will have recent experience in .NET development, preferably with .NET Core, and a strong background in front-end technologies like JavaScript, Kendo, and Bootstrap.
Responsibilities
- Design, develop, and maintain high-quality web applications using .NET and .NET Core frameworks.
- Collaborate with cross-functional teams to define and implement software requirements.
- Implement front-end logic using JavaScript, Kendo, and Bootstrap.
- Work with SQL databases to design, read, write, and optimize queries.
- Perform code reviews and improve code quality by implementing best practices.
- Participate in Agile/Scrum meetings, provide estimates, and meet deadlines.
Requirements
- Bachelor's degree in Computer Science or related field.
- Minimum 3 years of experience in .NET development.
- Proficient in .NET Core.
- Strong knowledge of front-end technologies: JavaScript, Kendo, Bootstrap.
- Good understanding of SQL, including writing and optimizing queries.
- Excellent problem-solving and debugging skills.
- Good communication skills, both written and verbal.
Preferred Qualifications
- Experience with ASP.NET MVC or Web API.
- Familiarity with version control systems like Git.
- Knowledge of Agile/Scrum methodologies.
Benefits
- Competitive salary package.
- Health insurance.
- Opportunity for career growth.
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Vue.jsAngularJS (1.x)Angular (2+)
React.jsJavascriptTask:
- Design, implement and maintain Java application phases
- To take part in software and architectural development activities
- Conduct software analysis, programming, testing and debugging
- Identifying production and non-production application issues
- Transforming requirements into stipulations
- Develop, test, implement and maintain application software
- Recommend changes to improve established Java application processes
- Develop technical designs for application development
- Develop application code for Java programs
We wish:
- Minimum 3 years of experience with excellent Java development skills
- Demonstrable hands-on experience in delivering solutions in a JavaEE 6 environment
- Open-source frameworks and standards Hibernate, Spring JDBC
- Hands-on experience with tools such as Ant, Eclipse, Maven, SVN, SoapUI, JIRA, Bamboo
- WS concepts and protocols: WSDL, REST, SOAP, JMS, XSLT, XML Schema
- Experienced with one or more open-source ESB products (JBOSS FUSE ESB, Apache Camel, Apache service mix) and/or message-oriented middleware and Active MQ, JMS
- Strong Java unit test skills
- Good experience in design patterns & design principles
- Experience with Webservices, PLSQL and SQL (Oracle 10g or above)
- Experience in Oops development with Core Java
- Desirable: Experience with:
- Elastic Search, Smooks, Lucene, Jasper, Report
- Domain-driven design
- Experience with NoSQL technologies: Casandra, Mongo DB
- Experience with agile development practices (Eg Scrum) and continuous integration environment
- A J2EE application and web containers such as GlassFish, Jetty, Tomcat
- CMMi-5 level process experience advantage
We Offer:
- Freedom to realize your ideas & individual career & development opportunities.
- A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at the workplace with flexibilities.
- Professional challenges and career development opportunities.
To be a successful technical recruiter, you should have a good working knowledge of technology, technical roles, and technical skills, as well as knowledge of the recruitment
- Implements new hire onboarding, orientation and employee recognition programs
- Performs routine tasks required to administer and execute plans on compensation, benefits and leave; disciplinary matters; disputes and investigations; performance appraisals and talent management; productivity, recognition
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Maintains compliance with employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Performs other ad-hoc duties as assigned
- Excellent verbal and written communication skills
- Excellent interpersonal, people management and conflict resolution skills
- Excellent organizational skills and attention to detail
- Proven experience in payroll processing, HRMS system, employee record management and other relevant databases
- Experience in implementing programs for employee benefits, improving engagement and to creating a healthy work environmentKnowledge of conducting upskilling, train
- ing and team building programsThorough knowledge of employment-related laws and regulations
- BBA and MBA in HR or related field required
- 3-5 years of experience in a human resource generalist role
CakePHP
PHPGreetings from VertexPlus Technology!
We are hiring a cake PHP developer for the Jaipur location. Who can join us on an immediate basis.
Skill st required- Cake PHP
Currently do Work from home.
Job Type: Full-time
Android Development
Java
Python
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon