Business Development Executive

About the company

Thinkgrid Labs is at the forefront of innovation in custom software development. Our expert team of software engineers, architects, and UI/UX designers specialises in crafting bespoke web, mobile, and cloud applications, along with AI solutions and intelligent bots. Serving a diverse range of industries, we have a global client base across five continents. Our commitment to quality and passion for technological advancement drives us to push boundaries and set new standards. We're expanding our team with smart and creative individuals who are passionate about building high-performance, user-friendly, flexible, and maintainable software.

About the role

We are hiring a Project Manager - Client Delivery to work on projects for clients outside of India, so excellent oral and written communication skills are a must.

Job Title: Project Manager - Client Delivery

Location: Remote

Working Hours: 3 PM IST to 12 IST

Experience Required: Minimum 5 years

Education: Bachelor’s or Master’s degree in Computer Science, Health Informatics, or Business.

Preferred certifications: PMP/PRINCE2, CSM/PSM, SAFe, ITIL (any combination is a plus).

Who are you?

• Client Partner & Communicator: Comfortable leading C-level and business stakeholder conversations, running discovery workshops, and translating business goals into actionable delivery plans.
• Agile Practitioner: Hands-on with Scrum/Kanban rituals—backlog grooming, sprint planning, reviews, and retros—while pragmatically blending Agile with contractual milestones.
• Tech-Fluent PM: Able to collaborate deeply with engineers, architects, and designers; conversant in web/mobile/cloud stacks (e.g., Java/Node.js/React, Python, Swift/Flutter, microservices, CI/CD).
• Data-Driven Operator: Uses delivery metrics (velocity, burn-up/down, cycle time, defect trends) to forecast, manage risks, and drive continuous improvement.
• Coordinator & Influencer: Skilled at dependency management and cross-team alignment; experienced working with other PMs/Product leaders in a program or portfolio context.
• Process & Compliance Aware: Understands secure SDLC, privacy, and regulatory contexts (e.g., HIPAA/GDPR for healthcare/enterprise clients).
• Tools Savvy: Proficient with Jira/Azure DevOps/Trello, Confluence, Google Workspace, Slack, and presentation/reporting tools.

What you will be doing?

Delivery Leader: Owns scope, schedule, budget, quality, and risk across multiple concurrent projects; experienced with SOWs, change control, and acceptance criteria.

Client Engagement & Governance

• Lead discovery, define success criteria, establish communication plans, and run steering committees/QBRs.
• Manage SOWs, change requests, and contractual deliverables; ensure transparent status, risks, and decisions.

Planning & Execution

• Build realistic project charters, roadmaps, and release plans; run sprint ceremonies and remove blockers.
• Coordinate with other PMs to manage program-level dependencies, resource allocation, and cross-team priorities.

Scope, Budget, and Risk Control

• Maintain RAID logs, forecasts, and earned-value style tracking where appropriate; keep projects on time and within budget.
• Drive issue resolution with clear ownership, timelines, and escalation paths.

Quality & Delivery Readiness

• Align engineering, QA, and DevOps on Definition of Ready/Done; ensure test plans, UAT, and release gates are met.
• Champion non-functional requirements (security, performance, observability) and post-release stabilisation.

Team Leadership & Collaboration

• Foster a healthy, accountable delivery culture across engineers, designers, analysts, and QA.
• Mentor team members; model crisp written and verbal communication for distributed, remote teams.

Reporting & Continuous Improvement

• Provide weekly exec-ready status, dashboards, and forecasts; tell the story behind the metrics.
• Capture lessons learned and drive process improvements across the portfolio.

Pre-Sales & Expansion Support

• Partner with Sales/Delivery on estimations, proposals, and solution shaping; identify upsell/cross-sell opportunities through strong client relationships.

Benefits

• 5 day work week (unless for rare emergencies)
• 100 % remote setup with flexible work culture and international exposure
• Opportunity to work on mission-critical healthcare projects impacting providers and patients globally

Procedure is hiring for WorkHero.

Across the U.S., thousands of small HVAC businesses are drowning in admin. WorkHero pairs seasoned office managers with AI workflows to free up their time, unlock growth, and modernize the trades. We handle everything that touches the back office of a small HVAC operation: billing, rebates, permits, warranties, marketing, and more. Our customers save dozens of hours every week, allowing them to focus on growing their business.

We are building at the intersection of Human and AI automation, and that’s where you come in!

How you will help us achieve it

As an Applied AI Engineer, you will collaborate with the company founders, product team, and office managers to develop agentic workflows for many of their daily processes. You will ideate, design, implement, and maintain the software side of the product. You will design the UX, develop the front end interfaces, build backend routes and design database models. The bulk of this role is interacting with office managers to understand their workflows and then creating and managing AI agents & workflows to make them more efficient.

In your day to day, you will:

• Partner with our frontline staff to understand their work so you can automate it with AI and save them time
• Live on the cutting edge of Human & AI interactions, keeping up to date with the latest patterns and how they apply to WorkHero and our workflows
• Contribute to exceptional code quality and performance of the code base
• Mentor young engineer(s) to be great at their craft, as our team grows

Key Details

• You can work remotely from anywhere with an overlap of at least four hours with the product team (6 pm to 10 pm IST)
• This role involves participating in calls with US-based stakeholders
• The compensation comes with a salary and an equity component
• Location - Remote
• YOE - 5 to 10 years
• NP - Immediate to 30 days

You’ll thrive if you

• Care about your craft and the mission of the software you are developing
• Are enterprising and can figure out how to convert workflows/playbooks to AI agents
• Work with cutting-edge AI tools and APIs
• Don’t just complete tickets that are assigned to you; you think deeply about the product and how you can make it great, then put that into action
• Enjoy developing 0-1 software products iteratively
• Are proficient in the Typescript ecosystem, including monorepos.
• Are skilled in React and Express (Koa is a plus) or similar tech
• Are pragmatic and understand trade-offs in software engineering

Requirements

• 4+ years of experience in building software products
• Have created applications using AI and LLMs. Can understand when to prompt, use RAG, create agents or fine-tune an LLM
• Have solid experience with the MERN stack
• Ability to debug and optimize complex systems
• Excellent communication and collaboration skills

Bonus points if you have

• Experience in mentoring junior team members. Better if they had gone to replace you in your team, allowing you to take up a more meaningful role
• Familiarity with our tech stack (React, Koa, Mongo, AWS, React Native)
• A good understanding of UX best practices for SaaS based interfaces & AI
• Built apps using React Native
• A deep understanding of infrastructure and can optimize for cost
• Set up evaluation frameworks for agentic workflows
• Contributed to open-source projects

Your First Six Months

• You will be working on creating AI Agents/Workflows based on the playbooks for some of the crucial workflows of HVAC office managers
• You will work on building the frontend, APIs and apply AI knowledge to add features to the office manager and admin portal, as well as the mobile app
• You will be using Vercel AI SDK to create abstracted AI agents and workflows with the capability of falling back to different providers
• You will demo the agentic workflows to US-based stakeholders—small HVAC business owners, product team and office managers
• You will monitor and manage the AI Workflows, ensuring quality and accuracy, improving them over time

About engineering at WorkHero

We value:

• High ownership and fast iteration
• Deep understanding our tools and systems
• Continuous improvement, both technically and interpersonal

Our technology stack:

• Full Stack TypeScript (React, React Native, KoaJS Backend, CRXJS Browser Extension)
• NX Monorepo with shared typing & libraries
• Infrastructure:
• AWS (ECS, Hosted RMQ)
• MongoDB Atlas
• Firebase & GCP services
• AI Tooling (Anthropic, OpenAI, Gemini, Deepgram)

Our team

• The Company is funded by Workshop Ventures Partners, a US-based venture studio focused on building great companies in Climate Tech
• The team consists of founding members from Harvard Business School and the Workshop Ventures team — Kyler, Furman, Chad, Jason, and Ulhas

Interview Process:

• Screening: Review of your open source contributions and past projects.
• First Round of Technical Evaluation: Assessing your problem-solving and AI integration skills.
• Technical Evaluation + Cultural Fit: Understanding your alignment with our team.

Key Profile -

Ambitious Project Manager with extensive experience in high-end Residential Interiors with demonstrated ability in planning, managing procurement, scheduling, quality control, and coordination of MEP services.

Job Profile -

• Manage Customer communication and Customer experience
• Delivery of Projects as per committed timeline & desired Quality
• To gather and share project information with Project Stakeholders
• Maintain strong relationships with Contractors, Suppliers, and Designers
• Ensure Execution at Sites as per Standard ensure execution process
• Willingness to learn new techniques for tracking projects
• Track & plan Site activities as per Master Project Schedule, identify the risk involved, and plan alternate on-site work execution strategies accordingly
• Verify the bills submitted by Contractors, suppliers post checking on-site measurements of work carried out at the site
• Coach & train Project Executives to ensure all Standard practices are getting followed as far as on-site execution and reporting are concerned.

Requirements

Desired Candidate Skills -

• Strong Communication Skills
• Technical Knowledge of High end Residential Interior Work
• Should be able to manage team of 3-4 people
• Knowledge of current market rates (Material & Labour rates) for various Residential Interior works

Attention 6th Semester Engineering Students!

We are excited to announce that Igeeks, India's No. 1 internship platform with 10,000+ internships in Engineering, MBA, Commerce & Management, and other streams, is offering a 3-month internship program starting from 10th September 2024. This is a fantastic opportunity for students who are transitioning into the 7th semester to gain valuable experience and enhance their skills.

Program Details:

• Duration: 3 months

• Start Date: September 10th 2024

• Eligibility: 6th Semester Engineering students entering 7th Semester

• Contact: Interested students can contact us for more details and to enroll in the program.

Don't miss out on this opportunity to kickstart your career and gain hands-on experience in your field. Interested students can join the program and should share this information with all eligible peers.

Apply Now for the Internship Program:

Click here to fill out the Internship Admission Form

https://forms.gle/sg6Mjw9e3BYy5H787

Note: Limited slots available! Hurry, as registrations for this batch are closing soon.

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

• Provide world-class client support by working with clients to establish critical goals.
• Take ownership of the customer’s operational needs and steward throughout the organization as required.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Responsible for customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
• Ensure CSATs and NPS scores are maintained Assisting Sales Team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Patient and active listener.
• Passion for service.

Qualifications and Skills

• High computer literacy and ability to learn new software.
• Knowledge of Technology and Software Solutions.
• Bachelor’s degree or equivalent education in Computer Engineering preferred.
• Job experience of 6 months to 2 years would be preferred.
• People from the Gurgaon location would be preferred.

• Able to identify prospects
• Able to pitch products and services
• Driven by targets and motivated to do sales
• Outbound calling on data collected through lead generation activities / secondary data sources
• Daily follow-ups on older leads and work on new leads
• Good networking skills
• Able to make 120-150 calls a day

• Or English + 2 regional language

Key responsibilities: 

• 1-2 years experience in React-Native based app development
• 1-3 years experience in Mobile app development (React-Native + iOS)
• Hands on experience in Redux
• Knows how to embed React-Native in a native (iOS/Android) component and vice versa
• Strong hold on JS/ CSS fundamentals
• Development experience of UI (layouts, animations, etc.) 
• Experience of customizing libraries
• Good understanding of Design and Architecture Patterns 
• Strong focus on app performance

Must have:

• Experience in iOS development
• Willingness to learn and work in React Native 

Good to have:

• Experience in unit testing